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    Desert Moon Emporium

    5.0 (1 review)

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    Kinley's House Coffee & Tea - Caprese Panini

    Kinley's House Coffee & Tea

    3.7(221 reviews)
    1.7 mi
    $

    Full service coffee bar right across the street from the UTEP campus…read more Plenty of pastries and a wide variety of coffees, teas, and drinks. They have coffee iced, pressed, frapp'd, flavored, They have teas milked, herbal, March, herbal... If you need a little snack, they have fruit filled empanadas, muffins, crepes, and sandwiches. Plenty of room and wifi while you study or hangout. The staff was very friendly and the orders come out fast. If you cannot stop in, they have a drive thru. I had wanted to stop by when we were staying down here, so was glad we made a trip to drop in today

    I had a really disappointing experience here, especially because there were issues with all three…read moredrinks in our order. First, my friend ordered a frappe and was never told that they were out of whipped cream. We only found out after the drink had already been made. He wanted a refund because the drink wasn't what he ordered, but the employee (Camilla) said she didn't know how to process a refund. Instead, she printed another receipt, seemingly as if she done a refund and expecting us not to notice that it was just another receipt. The Matcha and Taro drinks were also made with way too much milk and barely tasted like what we ordered. No one asked what type of milk we wanted, which was especially concerning because one person in our group is lactose intolerant. When we asked to have the full order refunded because none of us were happy with our drinks, she again said she didn't know how to issue a refund. We asked to speak with a manager, and she told us that she was the manager, which made the situation even more confusing. A manager should know how to handle a basic refund or at least know how to get assistance. What made the experience even more unprofessional was that after taking back the first drink, she drank it in front of us and then walked away. We also noticed what appeared to be a lot of cross-contamination while the drinks were being prepared, which was concerning, especially for anyone with allergies or dietary restrictions. Overall, the customer service, drink preparation, and handling of the refund situation were extremely disappointing. I would not recommend this location based on our experience.

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    Desert Moon Emporium - cafes - Updated September 2026

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