The 16 year warranty they boast about is a lie. I have had my turf for 3 years and it looks like absolute garbage. So many blades of grass come off on a regular basis I am sweeping as if it is freshly cut real grass. I have attempted to contact the company (Matt) about this warranty they offer. He responded once asking for photos and then has been ghosting me for 6 months. Since I paid $10k for my turf and pavers the only option left is to file a claim in the courts. He doesn't respond to texts and sends all of my calls to voicemail. Similar to other customers, they didn't start when they said they would, didn't finish when they said they would, cut down a tree they weren't supposed to, ripped out my drip system and irrigation box even though I have a front yard with plants that need watering. They didn't replace or refund any of it so that was an additional cost on me. read more

Desert Oasis did a great job on my backyard! Alan completed the job in only a few days. Tony was great to work with. The communication was very prompt. He answered all of my texts in a timely manner. I will be using Desert Oasis Turf for my future projects. read more

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Stopped by same day to give me a quote. Competitors were a no call no show and set up a date for the quote which was a week after DOT had already finished the job. Yard looks great now and walking on it is different, but soft and comfortable. I got a warranty that will last longer than I am at this house. I was a bit paranoid due to the quick reaction time, low price and few reviews on here. They were patient and understanding with me , not taking any offense to my concerns. Would I suggest? So far Desert Oasis Turf has been the best experience of any organization that I discovered through Yelp. Pics are after, I ain't posting before. If there was a negative it is out of their control. Product delivery the day before. The sand (I think it was) when dumped curbside went a little too far into the street. read more

Desert Oasis Turf - After pics of completed job - Artificial Turf Near Me

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I contacted Desert Oasis Turf about installing a pretty simple rectangle of turf in my backyard. Their salesperson, Francis, came out to give me a quote and he was extremely helpful and professional. Being that he was the only interaction I had with the company we decided to go with their company instead of some of the other big turf companies. We extremely regret this decision. After being told that once I paid the deposit they could get us scheduled to have the job done in 1 day, Wednesday, we paid and were excited to get our backyard finally finished. I was even assured by Francis that he would personally come to the job site and help them finish to ensure the job was done by Wednesday. Wednesday rolled around and there was no one there to install. Later on that morning they dropped a bunch of supplies in my front yard, but still no one was there to actually install these supplies. I texted Francis a few times throughout Wednesday as the day got later. He explained that the installers got hung up on another job, etc. The installers didn't show up until 3:30pm. When I asked them if they were going to finish that day, Wednesday, they laughed. So I called Francis and tried to figure out what was going on. I was hosting people in my backyard on Thursday and did not want a torn up yard. I told them that if they couldn't finish by Wednesday night than I'd rather them not start at all and come back a different day. Francis, and his boss Jack, assured me that they would most definitely finish Wednesday evening. I left and got a text from Jack at 6pm that they were in fact nowhere close to being done. He lied and claimed that the paver border was done and the supplies had all been moved to the backyard out of the front of my house. When I got home there was still a HUGE pile of supplies in front of my house and the paver border wasn't even half done. The installers had also ruined 2 of my brand new plants. I was assured that the installers would be back at 6am to finish the job and that everything would be completed by 10am before my guests arrived. At 6:30am on Thursday morning I texted Jack and Francis alerting them that no installers had shown up. I got no response from either of them. After another text Francis texted me and apologized but said he didn't know what was going on. After numerous texts I was told a different installer would now be showing up at 8-8:30 and that they would be done by 11. So I had to reschedule my guests. 8:30 came and went and still no installers and no response from anyone at the company other than Francis. Francis informed me that Jack, the owner Matt, and everyone else from the company were also avoiding his calls and that no one was responding to handle the situation or take any accountability. When the installers finally did arrive they were the same installers from the day before who had ruined my plants and showed up late. Francis assured me they would be done before 11. Then I finally got a call from the owner, Matt. He then informed me that the installers would now not be done until almost 1pm. But I was assured that if I rescheduled my guests yet again, that they would be completely done by 1pm. The installers then didn't finish the job until after 1:30pm representing another time in which this company could not keep it's word and the plants in my yard were still destroyed. The next day, Friday, I finally get a response from Jack. The text he sent was full of lies and completely shifting blame onto other people. He claimed he had applied discounts to my order on Wednesday night, which he hadn't. He claimed that the paver border "just needed a few pieces cut" on Wednesday which I sent him pictures to prove was not true as it was only half complete. etc. Nothing was his fault even though he left his customer and his employee on the line with no response. I then got another call from the owner, Matt. I let him know about his employees unprofessional behavior yet again. At this point Matt decided he was going to take on all future communication with me. After mentioning it multiple times Matt finally agreed to replace the plants that his installers ruined. I provided the plant information and he said he would let me know when someone would be by to replace them. I then get a text from him out of the blue the next day saying that there is someone in route and they would be at my house in 15 minutes. I was not home because I was not informed that anyone would be coming by that day. Matt expected me to drop everything I was doing to allow someone access to my backyard to fix the plants his company ruined with only 15 minutes notice. They just finished replacing the plants finally and I'm more than glad to be done with this company. I received a discount on my invoice but no amount of money is worth the absolute nightmare it was working with this company. I would STEER CLEAR if I were you. read more

Desert Oasis Turf had good communication and was responsive to my questions. They were available to install quickly and had hard workers. They were also fair priced. I appreciate the professionalism in working with them and would recommend them to others. read more

We had turf installed at our school. Jack was our contact. Prior to install he was prompt and professional. Installation was very rough and took 3 weeks rather than 5 days. It was a big job so we were understanding. However, trying to get in touch with him now is next to impossible. We had a scheduled meeting at noon today and he will not return calls and he never showed up. We have tried to reach the company directly also with no luck. If you need turf please save yourself the headache and look elsewhere. read more

Desert Oasis Turf did amazing job on my backyard. I received multiple quotes from many different turf and landscaping companies, but Desert Oasis Turf was the company I chose due to responsiveness, professionalism during the quote, and cost saving ideas. They finished the job really fast and were extremely professional and clean. I've seen my neighbors have their landscaping done and have pallets left over and excess waste, but they cleaned up everything which was great. I would recommend Desert Oasis Turf to anyone. read more

Desert Oasis Turf - After!! - Artificial Turf Near Me

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This was the best experience ! Matt was very informative as I was skeptical about turf I have 3 big furbabies but he explained everything and made good suggestions for me . Installers were amazing got here at 9:15 am done by 3:15 cleaned up everything and were very pleasant. And the price was very good I had 4 estimates and these guys beat them all price education and installation . I highly recommend them as I did to several people who saw my new fabulous yard ! I give them 10 stars :) read more

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Used Desert Oasis on our jungle of a backyard and they went above and beyond. Trees and bushes were out of control which they provided demolition for before installing turf & gravel. Provided a fair price when some other companies couldn't offer the demolition service. Will def use them again when it's time to update our front yard. read more

Desert Oasis did an amazing job on our dog run /putting green. They completely transformed the look of our backyard at a fair price. We absolutely love the way Andrew designed it! I am posting before and after for reference - this took them 1 day. read more

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I absolutely love the way my backyard turned out. Frances was amazing to work with. He listened to what I wanted and came back many times to go would over everything with me. He was 100% hands on and extremly helpful. I would recommend this company to anyone who wants a beautiful backyard. read more

After being disappointed by another "big" turf company, I followed up on a quote I had received from Desert Oasis over a month ago. After speaking with Jeff to explain our situation he was able to get a crew out and install completed very quickly - and it looks amazing! The communication with the sales team, office, and installation crew was fantastic. I am VERY happy with this company and I am grateful the other guys messed up. As far as why I didn't go with them to begin with...the other guys made promises they couldn't keep. Desert Oasis was fast, honest, easy to communicate with and more competitively priced. Highly recommend. read more

They completely transformed our backyard. They were given a certain amount of space to work with and they did a beautiful job using all the space not doing too much patio or grass. I would recommend them to everyone!! The fact that they finished in basically two days was even better! read more

Desert Oasis Turf - Thursday - Artificial Turf Near Me

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These guys were super responsive and great with communication. They fit me in quickly and we're at my home exactly on time. The work was faultless and we couldn't be happier with the result. read more

Our experience with Desert Oasis Turf was excellent and we highly recommend them for your project. Francis was great to deal with from quote all the way through the completion of our project. The entire process was quick and easy from start to finish. The quality work of the installation team was uncompromising and detail oriented. We could not be happier with the end result and think that you will be also. read more

I gave one star because the project looks OK. Should've given them no stars because they delivered the wrong size rock and will not return phone calls. They refused to call me back when some of the weeds that they supposedly scraped out are growing back up and now my turf has bubbles in it from the weeds. The project isn't even 4 months old. DO NOtT USE this company they don't stand behind their work. read more

If your contact rep is Tony....Ask for another rep. Only complaint with Desert Oasis Turf is the Sales Rep...Installation date missed not once but twice and finally got it on the third try..Installers (Sub Contractors) had ZERO instructions on what the installation required. I printed out my original quote that highlighted the installation requirements and even though they did not have tools necessary to do the full job, they did 95% and returned the next day as they promised to and finished the job.. As for Tony..No show as stated he would be on installation...no show follow up installation when completed as said he would and not even a Phone call in over a month as to our satisfaction. I give Office staff and installers a 5 rating but sales rep gets ZERO!!!!! read more

Great crew great staff just all-around great experience would recommend Desert oasis Turf to anybody who wants to install synthetic grass. Robert the installer was awesome.Matt and Tony were very professional! read more