The PA Jeff Kohfield is the best! I've never had a bad experience there. My normal pain level is about a 7... daily. That's what brain cancer does to you He told me about this thing called an SPG blocker. It's a spray that goes up your nose...AMAZING!! It brings me down to about a 2 for a few hours. I wish I could have it everyday! Wouldn't change doctors for a million bucks! read more

Please don't believe this clinic's TV commercials because they definitely don't "treat your pain like an emergency". I literally laughed at the television last night when that motto came on. If you want a doctor that will bill your insurance over $3k for a consultation and never submit your three prescriptions to the pharmacy, Dr Reinhardt is your guy for just that! read more

Poorly managed. Rude office employees. I miss the old practice with Dr Sochi and Dr Lei. The office was respectful of patients time. Now is is a hot mess express! Prepare to wait hours after your appointment time, then deal with condescending front office staff. I highly recommend you find a better pain management office! read more

I was just there today. Not long after getting home I received their visit summary. I saw Christina Jeager for the second time. Like her previous summary, it was full of lies and Mis-Truths! She constantly referenced things in the report that were absolutely NEVER discussed! I'd advise people to seek another pain management clinic. The wait times here are absolutely horrible and unnecessary. They completely overbook so that they can hand out as many opioids as possible to increase their profits. Beware before you make an appointment! read more

This place at the time of Dr. Lai and Dr. Kohfeld was wonderful! Since Dr. Reinhart took over, it is a complete mess. For each appointment given, you have to wait between 2 to 3 hours to see a clueless Dr.! If you can, avoid this place! They'll give more stress than managing your stress. read more

Was thrilled to get an appointment with Dr Reinhart. However, after first office visit, it took 1 month to get a referral for a scan. Phone is NEVER answered or if you do get through to leave a voicemail, no one calls me back! Another referral for pain injection took 3 weeks! Owners of this practice need to hire more office staff to take care of their patients. read more

Do not believe the infomercials. For a minute there I thought maybe I'll be able to have my neck and shoulder pain treated and that I'll be able to get a good nights sleep again. Filled out an online appointment request form but after several days, ddin't hear from anyone. I then called the main number. After jumping through the typical hoops of the phone system, I selected new patient appointments and phone just rang. How can someone have such fraudulent claims on a TV infomercial? read more

I want to take this opportunity to upgrade my previous grade of 4 to the maximum of 5 stars. Allow me explain my change and as previously mentioned I have been at this clinic for over 8 years and through a number of doctors beginning with Dr. Lai and he was good but you never real go to see him unless you were having some king of procedure. When he left there was a brief doctor name Smolem? not sure of the spelling and he was horrible fortunately they got rid of him and then came Dr. Reinhardt and he is exactly what this place needs. He's compassionate and not afraid to prescribe what is necessary. My only complaint which reduced my grade to a four was the clown at the front desk Mike, who i said would be better suited to be a prison guard. Anyway the new management got the message and fired him. That to me was their only drag and they got rid of it so I upgraded them ti a solid 5 starts. read more

I am a new patient having seen doctor reinhard for the first time a week ago, today monday. I am dealing with palliative pain management for cancer. The first red flag for me at this office is that they made me wait two hours and twenty minutes to actually see the doctor. Second red flag was no apology was offered for the delay. My appointment was at eleven fifteen and I did not see the doctor until two thirty. I just decided to give it another shot and be patient, as the doctor seemed caring and attentive. But now, one week later, all of the pain meds were not submitted and I have no medication. And i'm in dire pain with cancer! And it's nearly impossible to get in touch with their office. I have literally dialed their phone number fifteen times today, until I got an actual human being on the phone who informed me that he wasn't sure why there was a delay, but that he would let dr reinhold know. Where is my recourse? Who is standing up for me? Where is my apology and sense of urgency to get the meds out to the pharmacy?? Im hugely disappointed in my experience so far but am in absolutely horrifying pain with no choice but to just wait till they sign off on getting my medications ordered. This is only my first visit with this office and im incredibly upset at the lack of professionalism let alone that im going thru cancer and they could care less! read more

What a mess. I had 2 appointments cancelled by them and rescheduled. When I arrived I found a disgusting, disheveled waiting room teeming with patients. I arrived 15 minutes prior to my scheduled appointment time per their instructions. After waiting 2 hours past my scheduled appointment time, I was told there were 3 patients ahead of me that must be seen first. When I decided to leave, I was met with harassment and anger. The "alleged" office manager came to from the back and spoke to me in a manner that embarrassed everyone in the office. This practice is a "hot mess". They refused to return my urine sample they requested. Their intent was to bill my insurance despite never seeing me. STAY AWAY read more

Office management is horrible. Brought a patient in at 11:05 for an 11:15 appointment. Patient was not seen until 1:45 pm. Office manager would not take any responsibility for the delay nor or apologize for their poor management. Only stating that they don't have control over things in their practice. Bad attitude all around. They seem to specialize in causing pain to their patients without remorse. Shameful treatment of patients. read more

After many years at this clinic and many doctors parading through they finally found a real gem with Roland Reinhardt. My only problem is with their front desk bafoon named Mike. He would be better suited for a prison guard since he enjoys seeing others in pain. So really this is the perfect job for him but at our expense. read more

Megan is great she is very understanding and takes the time to answer all my Questions 5 stars for her and the whole staff

Ive been going to desert pain specialist for about 1 year my review is with Dr Reinheart an amazing doctor very and personable right to the point empathy beyond measure the only thing is that med department has a lot to work on , on getting Rx dates right, the other bathing is patient waiting time Meaghan is awesome as well but is over booked causing a waiting time of ridiculous I feel for her they seriously need help especially with other Pain Doctors also the phone ...,? It's hard to get through and can be quite bothersome it's hard to get through at times . There was a front desk of one person named Mike who had his stuff together , with all the patients now they have twice as many people with the work ethic being scarce everyone's to busy to answer phone ? How dose this happen Mike was a valuable asset to the company why he's not there is beyond me? I pray management get it together and have his crew on point! **** read more

The ineptitude of the staff, from front desk to prescription desk to doctors' assistants is hard to describe. Trying to communicate with your doctor through these amateurs is useless. You will never find a more frustrating experience, whether over the phone (if anyone answers) or in-office. Were it not for the outstanding Dr. Reinhard I would never have anything to do with this dysfunctional operation again. I think the entire staff was trained at Jack-In-The-Box. Beware! read more

I have been having severe pain in my lower back for quite some time before calling Desert Pain Specialists in Rancho Mirage. I received an appointment quickly and was able to see Jeffery Kohfield, P. A.. The first person I saw at the front desk when I arrived at the office was a man named Mike. Mike was so encouraging and helpful both at that time and any time after when I called for information. It was interesting to watch Mike greet and help the patients - he was able to help phone callers and patients very professionally and efficiently. After talking to and being examined by Jeffery Kohfield, I was hopeful I could receive relief. My treatment is not over but I am hopeful. E.L. Knott, M.D. read more

They really have it going on at Desert Pain Specialists. From the minute you walk through the door you are greeted by Mike who always and I mean always puts a smile on my face. Even when you're in absolute discomfort he gets you in a good mood. He is beyond perfect for this position. And wow can he multi task ! Then comes Valerie , such a sweet sweet soul and does her job with such ease. Her smile is quite contagious I must say. Then I see the PA Jeff Kohfield and he is simply the best . He has helped me immensely. He has a remedy for what ever you might be in need of. If you need to see someone for pain management truly look no further. Oh and the music ! Love the music. read more

If we could give this clinic a zero we would. And that's the one star. We couldn't even get an appointment for two weeks despite the fact that our mom, 93 years old, is in severe pain. We were referred to them by Kaiser as their a contracted provider. Highly recommend you avoid these people. They don't take phone appointments despite signing up for one. The doctor no-showed. They said we needed to zoom and it was our fault. But they didn't tell us that and they didn't send us a zoom link. They charged us two co-pays. And when we called, after we received no phone call from the doctor, they said that they were refusing to have Dr. Lai call us back. The doctor "would not be calling" us because "new management" does not want phone call appointments. I don't know about you, but anybody with the reviews they have, as well as the lack of flexibility, and the fact that the woman at the desk hung up on me and wouldn't give me her name, I wouldn't trust them with any injection for my mom. Hands-down the worst experience over the last two weeks. I've already filed a complaint with our Kaiser doctor and asked for a trustworthy business versus this one. That's my two cents. read more

Wow, absolutely terrible service. Setup an appointment 2 1/2 weeks out, on the day of the appointment, I call the office and trying to figure out whats going on, they told me they dont have any paperwork filled out by me, which they acknowledge they never sent me, so then my appt is cancelled......what?? They deserve 0 stars, they really dont know how to run their office and listen to this and other reviews. Dont waste your time here with them. read more

Terrible patient care. Twice in a row, they scheduled me for a Zoom appointment with Dr. Lai and both times they FAILED to send the Zoom link. When I called Desert Pain Specialists to report this, they faulted me for not calling quickly enough to report the problem. As if I am the problem! Now they want me to reschedule all over again when I've waited weeks and weeks already in a state of deep pain. Never again! Steer clear of these folks. They do not have patients' best interests in mind. read more

This is an AWFUL place. They constantly allow you to run out of medication. They WILL NOT return a phone call. The front counter guy, Mike, is obviously over it by the sound of his voice. Dr. Lai does a good job but everyone else doesn't seem to care anymore. Would recommend you to RUN AWAY! read more

From the greeting you get as you enter this facility from Mike behind the desk who absolutely and obviously has it going on knows what he's doing and does it perfectly multitask between clients phone calls, and doctors all at the same time! I've been in the customer service in industry all my life I'm 60 years old so that means 40 years of customer service and that's what desert pain specialist do and do well. Now the doctors are very meticulous. They're very prideful and they're very professional. They listen. They explain things and they take care of their patients.. especially Dr. lie. Once he gets to know you, there's a trust and bond that's made. I can't imagine being in his shoes or any other medical field personnel position with all of the crazy laws that are put in place to protect the patients and the doctors it's got to be maddening for the doctors, but for anyone out there who has chronic pain who's had any surgeries in the past who is facing surgeries in the future desert pain specialist is the place you want to go. Even their music they listen to is just on hit clean, professional private not overwhelmed with the people of the streets. I am very satisfied with the outcome of my two visits so far with all of the staff that I've encountered at desert pain specialists. They don't do any guessing, look at all the facts they look at all of the patients reports history and medical documentation and they come up with a plan and they share that plan with you and they explain it to you Crystal clear. So from start to finish from the time you arrive to the time you leave is a wonderful wonderful experience. read more

Yep! Dr. Albert Lai is a very busy man. And who is just to declare that it's not right? What? With the High rise of Health care needs and costs, it's amazing that one Specialist (Such as he) is still Outright Individually choosing to service Patients that have: Cash only as an option to pay, Private Insurance & Medical to name a few! The PA, Jeff Kohfield has a great disposition and bedside manner (Thank God!). Oh! And Sarah is my favorite nurse there, even though there are other great nurses and nurse aides that aide this office as well. Very dear to ones persona, as a friendly person who is trying to help get to the root of the key concerns for another's overall health, with a focus on pain issues and the threshold included. My care, from this office in Rancho Mirage, has continued to propel upward. Yeah! My progress into the Holiday and Christmas season of 2016 is stellar. I definitely am glad to share my review. Not too sure how the service was before the last 5 months, as I've been attending since then and my level of care, treatment and healthy outcome is continuing to be enhanced. read more

OMG, I wish I had been able to read these reviews before going to this office. I personally had no problems with Dr. Lai, although he seemed perhaps somewhat disinterested in my medical situation. I've now realized that it seems that this is only a moneymaking business to him and he does not seem very interested in actually helping patients. HOWEVER, he is a saint compared to the office manager, Collette, who behaves like the devil incarnate (or worse, if there is such a thing). She, along with one particularly apparently grossly negligent (or intentionally sadistic) office staff member, actually withheld from me a prescription written for me by Dr. Lai for my chronic neuropathic pain. They had the prescription, but would not tell me so (by phoning me), nor would they return my phone calls inquiring about it. I could go into more detail, but, suffice to say, they are fortunate that I am generally an even-tempered person who looks for constructive solutions. However, as a result of that and other problems, I now, for months, have had another doctor (who actually cares about treating my condition). I was a patient here long enough to observe many, many nasty front office-patient interactions and, frankly, the way the front office treats the patients in general, I predict that it is only a matter of time before the front office pulls their usual sh_t on some very upset, pain-debilitated person, who will then snap and respond with a loaded firearm. (There is no security there that I could see.) WHEN (not IF) this eventually happens, I will have to say, "I told you so." But will they even care? No. They wouldn't care, even if there were casualties. They seem totally unfazed by patients in overwhelming pain, seeming treating them like a herd of ill-behaved cattle that they are preparing for slaughter. As I have previously stated, I now have another doctor (who actually cares about me and other patients), and I don't want to be anywhere near the line of fire at this office when/if some patient unloads his weapon! Thank God I escaped this hellhole! I strongly encourage the rest of you to consider ,all these factors, as I seriously feel this location to be potentially dangerous for the reasons stated above. I have seen/heard about the police responding there on multiple occasions. Life is sacred. Don't take too many chances with it. ////// read more

Awful! Tried for a week to make an appointment with this office. After being transferred and leaving five (5) messages with "Extension 308", I never received a callback. After checking Yelp reviews and became too afraid to continue. For an office that specializes in Pain Management, these folks don't make it easy. Found another nearby clinic and made an immediate appointment seamlessly. Whew! I feel like I dodged a bullet. Thanks Yelp. read more

Excellent service. Dr. Lai has been very helpful in my recovery. Also the office staff has been as attentive and curtious.

It's difficult for me to know for sure how to rate the office as a whole. I've been a patient here for a long time. Dr. Lai has always done the best he can for me in a respectful way. In the past few years, the staff has either been extremely stressed with many patients or mismanaged. Maybe it is a combination of the two. I believe the office manager has an abrasive way of interacting with people. A little more respect when dealing patients and talking about them is called for. I have had hassles trying to get a small request taken care of. It seems like no one is sure who is responsible for different aspects of patient care. I'm hoping that Dr. Lai reads his reviews and follows up. read more

Although I too have experienced administrative issues (i.e. not getting a phone call returned) with office workers, that is not why I go to a doctor. Dr. Lai has offered testing and successful treatment to me in a prompt, professional manner. Although he is not verbose, neither have most doctors in his line of work that I have dealt with been. He does check in with you during procedures to see how you are doing and you can ask him questions if you want. His medical staff is very friendly and helpful and the front desk people at the end surgery center is great. I see no reason to give a professional one star just because you have a disagreement with a member of his office team. All in, he has helped with my pain in a setting that is clean, comfortable and friendly. read more

From the first visit I had my doubts which progressed to sheer disbelief about this place. A visit for a nerve block for 4 compressed discs - I asked for a drape..but told I didn't need one..Dr had left without even saying hello or goodbye, 'do you have any questions"..nothing... and there was a male staff person staring at me in my undressed state. When I asked to speak to The Dr. they said he was with another patient. The injection was to last 3 - 6 mo.. no, this was for 6 hours she said only a test.. was never told that...2nd visit for an epidural I brought my juror summons for Dr. to sign releasing me from jury duty which he did, as I left I asked for it and was told to see the front desk. WHen I requested it the office Mgr. COLLETTE said I could pick it up tomorrow as she had to fill out a form and it would be $15.00 I have had Drs. release me prev from Jury duty due to my injuries and not one office has ever charged for doing that.They sign hand it back. I sent my husband to get it.. he paid the $15.00 came home no form nothing other then the same signature that the Dr. signed while I was there. I inquired with the office why the clear distorted reason for the charge and was hung up on by the Mgr Collette. I called my BlueShield rep after back and forth was told it should have been covered under my co-pay and that Desert Pain Mgt agreed to reimburse us.She falsely stated that it was a non-medical issue so they had to charge. A Medical release is NON MEDICAL? My husband came in they refunded him and the MGR Collette grabbed my jury form out of my husbands hands and said it belonged to HER now, as well as yelling to my husband that I "should do my jury duty the same as everyone else does" in front of a room full of people waiting for their Dr's. My husband asked for the form back stating it did not belong to her -she replied "if I give this back to you I will scratch out the Dr's name. The police actually came and our only recourse was to cx the charge with our bank . STAY AWAY FROM THIS PLACE .. It is reprehensible that this type of unhinged behavior should ever be shown to anyone. Constant complaints by elderly patients overheard on every visit there... read more

Dr. Lai is a very personable doctor. Wanda is fantastic and very helpful. The rest of the staff is rude and has no compassion for the patient and the pain they are in. Find another pain doctor because the staff has control and you can't reach out to the doctor without them. If they don't like you for whatever reason, you might as well forget it. Run fast. There is another pain management doctor in Rancho Mirage that is just as good as Dr. Lai and you don't have to deal with the drama read more

TERRIBLE doctors office!!! STAY AWAY FROM THIS PLACE!!! I am permanently disabled and have been going to neurologists/pain management specialists for more than 20 years due to a serious back injury. This is the worst doctors office that I have ever experienced. My wife and I have been going to this office for nearly two years. The office manager Collete is 100% incompetent, hostile, and unprofessional. Recently, my wife and i had an experience with out doctors P.A.. We were told by Dr. Lai's physicians aid, Mr. Kohfield that I should go to church, read the bible, and pray to get healed. We were offended by this. We are seeing Dr. Lai for his medical expertise, not his faith or religious beliefs. We asked the staff to be scheduled with the doctor from now on and not his assistant, they agreed and the problem was resolved. My wife and i saw the doctor the following two visits. During my last visit they informed us he was going to see the doctors assistant, even though we had agreed with Dr. Lai and his staff that we would no longer be examined by him. The office manager claimed to have no knowledge of our arraignment and was extremely defensive. We saw the P.A. for our prescriptions and scheduled another appointment with Dr. Lai. I went to the waiting room to wait for prescriptions, and then to our surprise - we were informed by Collete that we were discharged and would no longer be patients of Dr. Lai's. When I asked her "why?", her response was simply "because I am the boss", then she shut the door and retreated into her office. I called the receptionist Mike to ask if I could leave a message on my doctors voicemail so we could try and resolve this and I was told there is no way I can communicate with him, cant leave a message, cant make an appointment, and I would have to wait until Monday. Receptionist said the best he could do is "see how its going in the office Monday". The receptionist ended the conversation by informing me that my wife and I were no longer even allowed in the building (???). no reasons given. This upset both of us because our physician, Dr. Lai is actually a very good doctor who is has helped me and my wife with our pain management and improved the quality of our lives. The problems with the office is not with the doctor or his treatment. His staff and nurses are very friendly and always professional. The problem is due to the office manager, lack of communication between the staff, his P.A. sharing his personal beliefs, and a lot of patients. We were discharged from our doctors care unfairly and without reason because we challenged the insecure and abrasive office manager Colletes authority. I would NOT RECOMMEND Desert Pain and Rehabilitation to anyone. I will drive considerably farther to receive proper medical care. I recommend anyone else who has a negative experience to complain to their insurance company. read more