Hardly any wait time. Tech was pleasant and efficient. Very good experience! 5 STARS

Poor communication. Very disappointing experience. I had an appointment scheduled for 8:00, but the front desk, Charisma said it was supposed to be at 7:30. Even after checking in, more than 20 people were called and left while I continued waiting for 1:47 hours. When I asked about the delay, Charisma said that I was considered late and had been pushed to the back of the line. If there was a scheduling issue, it should have been communicated clearly instead of leaving me waiting without explanation. Very frustrating and unprofessional handling of appointments. read more

I scheduled an MRI at Desert Radiology on Cimarron and a few days later they called to offer me an earlier appointment, which I appreciated! There was plenty of parking right out front, and the facility itself was very clean and well-organized. The staff were all friendly, professional, and made the check-in process easy. My appointment was at 12:30, and I arrived around 12:00, but I didn't get called back until a little after 1:00. The wait was longer than I expected, especially since I came early. However, once I was taken back, the tech made me feel comfortable and explained everything clearly, which I really appreciated. Overall, besides the wait time, it was a smooth experience and I'd come back here again for imaging if needed. read more

Desert Radiology - Radiologists Near Me - Las Vegas, Nevada

It has taken three phone calls for staff to actually find my ultrasound referral. Once it was found, I was asked (forced) to give an explanation or would not be able to receive the ultrasound. I've been using this facility for approximately 10yrs, and this is the first time I have encountered an issue. First, they could not find the referral for the ultrasound, then (while on hold) was hung up on, then I had to fully explain why the ultrasound was necessary. After all of this nonsense, the only appointment was an appointment 4 days before my schedule Dr appointment. I'm sorry, but what world do you live in and expect any doctor to receive the accurate results in less than 4 days. Shame on you. read more

There were tons of patients in the waiting room when I got there so I was worried I would have a long wait. Surprisingly I was called in just 2 minutes after I turned in my paperwork, which wasnt much to fill out. I was further pleased when I met the technician, as she was very gentle and informed me along every step making me feel very comfortable. read more

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I called and made an appointment for a mammogram for the next day. I arrived 20 minutes early and filled out my paperwork. I was very happy but I located this office which was closer to my home. their staff very nice. Very clean office and they provide water. They Explained that I should receive my results Within 5 days read more

I was not a patient with them, but I did walk in to inquire a little more on the hiring process on how to become a tech with them . It can be scary trying to pick a school & not knowing if that schools accreditation will get accepted by certain facilites . Two managers , the tech manager (I think. Her name is Christy. Short for Christina? ) WAS WONDERFUL !!!!! That beautiful human being decided to take time out of her day to talk to me a little bit more about becoming a tech . And the front desk manager, helped me talk to her !!!! Front desk being the first line of defense , did great too !!!!!!!!!! I cannot speak on the patient side, but I'm pretty sure any problems , they can be directed to management & im sure it'll get resolved to the best of their ability !!!!!!! THANK YOU TO THE TEAM !!!!!!! read more

Worst ever! Didn't bother to call me when needed clinical info from different state just didn't schedule my MRI. Them made me wait over 1 hour for mammogram, Even tho I was on time people who came after me kept going back!!! Pure crap. Schedule elsewhere! I will read more

Desert Radiology - Front desk - Radiologists Near Me - Las Vegas, Nevada

After arriving to the doctors office for a MRI at my scheduled 4 o'clock appointment time, I was seen roughly 10 minutes after 4. Which left me pleasantly surprised given the fact that waiting rooms are notorious for having their patients wait seemingly never ending lengths of time. This was my first time getting a MRI. So I expressed that to the staff members on shift and they display perfect bedside manner. And made the experience as pleasant as humanly possible, which I am greatly appreciative of. read more

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Exceptional caring staff! I felt cared for from the moment I walked into the facility to the technicians running the tests. I have had multiple tests done the past couple of months and highly recommend this facility. read more

Desert Radiology - Radiologists Near Me - Las Vegas, Nevada

It took almost 30 days to get cray results Ridiculous when the senior citizen was in a lot of pain No thanks, rather pay out of cash next time Maybe I can find a better office read more

Correct the communication or lack there of between the provider and the office..... The third-party scheduling system is broken and does not forward hospital orders to the actual office, therefore canceling out the ability to make a reservation online and hampers making a reservation at the call-in number..... read more

Needed x-rays. No appointment required. I was in and out in 30 minutes. Front desk are efficient though not overtly friendly - which was fine. Just business like. X-ray tech was both - friendly and efficient. Talked as fast as I do but I think her name was Tracy? read more

It was very difficult to schedule an appointment. They said they will call me back and didn't.

It took me 38 mins to just schedule an appointment. That is absolutely ridiculous and very frustrating

I scheduled an appointment visit using their scheduling center which was probably outsourced from a different country. They asked for the usual personal information, insurance information, etc. I asked if they accept my insurance and I was told, "yes". They gave me the appointment. I showed up to my appointment a few weeks later to find out that the DO NOT accept my insurance. I appreciate the fact that told me that but they could have done that before my actual appointment. Delayed care and wasted time. read more

Arrived at 8:45 for a 9:00 appointment. Filled out paperwork that should be available to complete on line. Said I'd be called up "shortly". It's now 9:30 and I sit not having been called. Another wonderful example of the crappy customer service medical patients receive in Las Vegas! read more

Absolutely horrible. Tried for over 5 weeks calling at all times of the day to book an appointment, no one ever available to answer till finally when I get thru the next available appointment was 8 weeks out !!! If time is of the essence what to do? I went back to my doctor to write a referral for another radiology place, Southern Hills Hospital, got seen in less than a week from my call. read more

This is not a review for this specific location. This review is for the call enter that you have to deal with when you make appointments. It's probably the worst customer service I've ever experienced. Reading off of a script, not paying attention to what you are actually saying; and then if you ask them a question they don't understand, they suddenly will be "unable to hear you". They always claim that they don't have the referral for the order, and then they try to blame the physicians office. I would rather go in person , to make the appointment, but they don't allow that, so you are literally stuck dealing with this call center. read more

Good luck trying to book an appointment. Keep phone charger nearby. Waited an hour without success.

Brought my grandmother for a check up. I was worried because she has trouble by herself and they made me wait out in the waiting room. Staff are very helpful, they even came back out to notify me of what was going on and how much time it would take. Parking is easy with many handicap parking and easy access inside. Waiting room is well kept and for having around 25 patients in the waiting room it was quiet. They follow Covid protocol and require masks to be warn. They are polite and offer masks to patients without one upon entry. read more

This review does not apply the techs at this location, they were professional and efficient. The third party scheduling and billing folks are absolutely atrocious. You can spend up to half an hour trying to schedule an appt, struggling with someone who can barely speak or understand English. Same goes for billing. I was overcharged for my exam and when I called billing to get a refund they tell me it has to go for review and will take 45 days. What review is needed? It's called an Explanation of Benefits, says clearly on it what you have to pay! Don't bother to email, there will be no response from that at all. Never again. read more

My 2nd time here. Its the annual mammogram. Ladies get it done and dont put it off. Easy check-in process. You are escorted to the changing room, and you can lock up your belongings while you take your exam. Friendly staff. Hard working. Keep it up ladies! read more

I brought my 90 year old friend here from an X-ray on her knee. My concern is she is on a walker and there was no handicap parking and no place without a curb that she could use and she had great difficulty getting up on curb. Then entering office there is a rug that she almost slipped on with her walker . read more

Excellent care. I am a retired radiologist from Michigan who has retired in Las Vegas. I had ultrasound procedures performed by a personable and knowledgeable Ultrasound tech , Melissa at the Cimarron facility. If I'm still working as a radiologist, I would hire this very professional person. She's an asset to her company. My only negative criticism about Desert Radiology is the difficulty making appointments. Nobody answers the phone to take the appointments. This company is losing revenues by driving patients away. read more

It's not the closest location to me, as they have a few locations, but it was the only one I could get an appt early enough. My appt was at 12:40pm on a Friday. I got there a bit early at 12:10pm and checked in. I'm scheduled for a mammogram. I was called in about 10mins back to process additional items for my check-in. There was some notes on my referral that may require additional diagnostic which I did not require. I shared where I had my last mammogram in California so they can call and get additional info. I was asked to wait a bit more. I didn't realized as I waited, the technician called the location for the last mammogram and got the detailed result and additional information. Joan wanted to be very thorough to provide me the correct imagining the referral needed. When I was called back by Joan, she explained everything she did to get past result. And she thoroughly told me how she'll take all the images and why. She was gentle and very understanding. I so appreciate it. By that evening, I received an email of my result already. Definitely will be keeping this location in my contact as my go -to if I or my family ever need it. read more

Desert Radiology is a very clean, professional & well run center! Whether you need an MRI, bone density exam or Mammogram, they have you covered! There's no reason to go anywhere else! read more

I called to schedule a STAT CT Scan and, after 25 minutes on hold for a representative, was told they would contact me in 1-3 days! What about that is STAT?? I called Pueblo Imaging and got an appointment the next day. read more

Here again... starting to feel like my 2nd home. I don't mind because every staff here are all so amazingly friendly to me. Can't take any photo inside ... sorry I will not share my lumpy boobies on yelp however, ask for Patty if you need a mammogram. She's a gentle mammo tech. Very experienced in maneuvering the breast so it doesn't hurt as much when flatten!! Yes pancaked! Also ask for Rona if you need breast ultrasound. She's nice and helpful. Staff at front as always very attentive, quick and great attitude. See you in 3 months!! read more

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Avoid this place at all cost! We waited for an hour and a half to get called back for service, even though we were on time for our arrival. In addition, the place is severely overcrowded and filthy! The staff is undertrained ill informed,and rude. I wouldn't bring my dog to this facility. if you have any other options, I suggest you take them. read more

if I could give a zero I would Star mri took 2 months to get apt 2 mri was scheduled for better than A month received call 430pm nite before a next day 7 am apt -they cancelled because I'm 6 weeks no one got the approval completed As of today I and still in limbo This mri is needed so u can have surgery read more

I used Desert Radiology last year and was very happy with their services. This year, I tried making an appointment and they have a new system. I have tried several times to make an appointment, and the three times I did connect with someone, there was at least a 25 minute wait (as seen in the screen shots). Once, after a 25 minute wait, the gentleman said he couldn't hear me and hung up on me. I finally was able to make an appointment and the day of, it was cancelled due to the machine being down. Understandable, but I had to call again and wait for 30 minutes before being told the next available in one month. I tried walking in to the office for help and there is a big sign on the door saying they can't make appointments in person and to call. Well, I called again and hung up after 10 minutes, without being helped. So, I got online to order my records so I can be seen somewhere else and that was a very confusing process. Very disappointed. read more

My experience at the office is always great. Making my co payment before I receive a treatment is always the protocol each time, which is given. But now I have a real big issue with the billing department for the desert radiology who I believe is called the radiology partners. They have sent me a bill for the last 5 months, for the same bill that I paid for on the time of service. Even though I called to let them know 3 times, that it was paid with the Amex including the posting code. Each time I got the same response, it will get escalated. Now I received a final notice bill!! Desert Radiology should fire this new billing department because they are doing a very poor job. read more

Unbelievable They've outsourced their office staff to the Pacific Rim. If, you're lucky enough to get a real person. Interminable holds, and you'll always reach the billing office with no way out from there. They can't, or will not transfer you to the proper place. I'm not going back ever again. Bye read more

Conveniently located. Staff is always professional and friendly. Sometimes it takes awhile being on hold or waiting for soonest available appointment. There are several other locations available as well. read more

This location was good they were friendly staff and since it was early morning they had no other patient. The staff was friendly in the back office too. I felt they are knowledgeable of what they are doing. From the check in to bring to the back. The support staff is also helpful knowing when a parent needs help. I had a test done here and the technician was able to help me with better understanding of what I was getting done. read more

This is the best medical care I have ever received! I've been here twice now for a brain MRI and once for an x-ray of the wrist and everyone I encountered was incredibly kind & helpful! read more

I have been getting mammograms here for about 3 years now. I actually like the staff and facility itself, but I am going somewhere else this year. When my doctor's office asked if I would like to continue going here for my next appointment, I said actually no. Reason being is I remembered their nightmare of process in making an appointment. I recalled the struggle I had last year and previous years trying to make an appointment and its a very long and stressful ordeal. Getting through to someone takes an extremely long time with long holds, and when you finally do get through, the language barrier with the customer service agents is a challenge. I remember also being asked a million questions by the agent. So with that and not being able to easily understand each other, it was beyond frustrating. The process of making an appointment should be fairly swift and easy, but unfortunately here it is a disaster. I was on the phone for over an hour last time just for a simple appointment and I did not want to deal with that again. So for this reason alone I am going somewhere else this time. I strongly urge this company to figure out a better way for clients to make their appointments. read more

Waiting for procedures is a given. But when being treated for whatever reason, the care and respect that I have received from EVERYONE at Desert Radiology has been exceptional. I have been treated with care and respect and genuine compassion by every technician. I highly recommend DR. read more

There has to be a better way to schedule appointments. The wait time for appointment calls is between 30 minute to over an hour. Today I was on hold for 56 minutes to book my appointment. It just seems very inefficient Why can't they work to develop an app to schedule appointments? read more