After using Desert Villa Dental for over five years, my wife and I were notified that they wouldn't accept our Delta Dental insurance anymore. This was a year and a half ago. Two days ago, November 3, 2024, we received a bill for $63.00 from their Phoenix billing office for dental work my wife received in April of 2023, one year and seven months ago. The bill was in two parts. One was the April 2023 dental work, and the other was a no-show charge from back in 2022. This bill intimated that if we did not pay within 10 days, the bill would be sent to collections. We had received no bill about this until two days ago. I went to the Green Valley office to sort this out and was told they could waive the no-show charge, but I would have to pay $33 for my wife's dental work. I paid it, but I wanted to talk to their accounting service manager to explain this late billing and the intimidating notice. I was told there was nobody in the office, and they had no way of calling or accessing the billing office in Phoenix. This is just bad business. I would not recommend Desert Villa Dental because of their shotty billing practices. read more

Been going here for several years! I have never gone to any other dentist except Dr. Chao! He is so knowledgeable with his work, if you're lucky he may throw in some quirky jokes! My teeth have been through it all, I only trust him and his staff to do any cleanings, wisdom teeth removals, x-rays, and much more. I enjoy the reminder texts and emails for my next cleaning. Life can get busy, but it's important to keep these pearly whites in check! read more

I applied to their receptionist job on a whim and ended up accepting a higher level job as an addiction coach at a different facility. When they (who I'm assuming is a manager or some kind of hr person) called asking if I was still interested I informed them that I accepted a different job but would still like to know my options and hear about the job in question (I applied to 2 jobs) the woman on the phone was disgustingly rude and said "I call you ask you questions not the other way around. What do you want to ask" when I asked about what the job would require/ it's duties she told me to, in lack of better terms, to use common sense and look at the job post again. I told her goodbye, thank you and hung up. Such awful attitude and if this is any sign of their business practice I'd never go. This happened today. read more

I was returning to Desert Dental after a 2 year break. My break came as a result of being over charged on two occasions. I like Dr Wu and so I scheduled an appointment for teeth cleaning and X-rays. When I showed up for my appointment this morning I was advised it would be for X-rays only and I would have to wait another 6 months to have my teeth clean. Again when I made the appointment I specified "teeth cleaning" and when I stopped by to pick up the paperwork to complete I confirmed what the visit was for and the receptionist confirmed cleaning and X-rays. This type of bait and switch is not acceptable. They charged me $30.00 for their miscommunication because I will not wait another 6 months for a cleaning. The front desk staff need some retraining. If they are not fully staffed they should not be accepting new clients. Beware! read more

First, have to give DR Chao credit, an excell dentist, as well as his dental staff, who attended me. After using this dental office since for apprx 15 years, we had to quit. Dental pricing is IMO beyond costs; have no insurance and had a front tooth pulled, priced at $503.00!!! Price incl a 5 min looksee, xrays approx $200.00 and $300.00 for the actual pull. Further, an appointment is usually an 25 minute wait plus another 30 mins in the chair for service. So moving on! read more

Dr. Chao and his staff are all fantastic! Dr. Chao is very honest and doesn't try and "sell" you work you don't need. The staff is very professional and kind. read more

Fast, professional staff. I really liked Dr. Chao. Very thorough cleaning. Highly recommended.

I've been going to Desert Villa Dental for quite a few years now. Dr. Chao is great and his staff WAS wonderful. I say WAS because ever since his move to his new location it seems there are new staff personnel who neither don't return phone calls or don't seem to know what is going on. This is not the way to handle a business leaving clients frustrated to the extent of going to another dentist. I understand during these times it might be difficult to get and keep good help but to have this trend go on for an extended time is ridiculous. read more

Dr. Chao has been great. They promptly got me into the office with scarcely any wait. The office is immaculate and new looking. Marbled tile counters. New looking chairs. Well decorated. They have always been very professional and courteous. Plus, Dr. Chau is a great guy. He is Southern California guy who likes to ski, so we always have something to talk about. I have been very satisfied with their care. read more

Went to this dentist based on the recommendation of a coworker. Boy, was I disappointed. Started with a full exam. Dr Chao buzzed in during the xray process. My mouth was full of fingers and xray stuff and poof, he was gone. No opportunity to ask questions. Ok, got my evaluation, they showed me pics of what needed to be done, so I scheduled a cleaning for later. The cleaning was awful and PAINFUL. They used ultrasonic and I about jumped out of the chair. We cut the cleaning short and I have never been back. Twenty years in AZ and have yet to find a good dentist. They get a 1 star because there is nothing lower. read more

Dr. Chao has given me and my husband excellent care for years, as well as hygienist, Laurie H. We are very pleased with our care.

I have been going to Dr. Chao for over six years now. I go every six months faithfully to get a cleaning and x-rays. Everything was ok and normal until this July. Suddenly I was diagnosed with many cavities (at least 6) and three root canals. I was shocked and asked why, Dr. Chao was curt and said he didn't know. His asst. (new) began to lecture me on carbs and sugar. This was upsetting since I am a controlled type 2 diabetic for the last ten years. I know carbs. But I agreed to have the work done for up to this time he has been a good dentist whom I trusted. The front desk took my credit card and asked me for an advanced deposit of 800. Now this was a first since I have been going with Desert Villa. I have dental insurance from two companies, But I did it. Well, many xrays (do overs) and referred to an orthodontist for two of the three root canals, my dental insurance is maxed out for this year. I declined the extra expense of fluoride trays (another 200) for my dental insurance will not cover the nonessential extra fluoride treatment and I'm struggling to pay out of pocket expenses for the root canals. The referred orthodontist showed me my x-rays of his finished work (one of the posts was bent in a U shape) and asked me if it was "ascetic " enough for if I didn't like it he could "crack it open and work on it some more" this was after 3 hours in the chair. I was exhausted. This whole monthly event has been an expensive fiasco. I'm never going back. read more

Sorry to give such a dismal review. The staff was very nice and I had high hopes going in but interaction with the dentist was sub par at best. I made an appt. for a complete analysis of my teeth with one particular issue to focus on. In exam room it felt kind of dingy. I'm a bit of a clean freak so... X-ray lead apron had a spot of white drool on it and there was a used cotton swap with something weird on it! Yikes! X-ray holders looked old. OK. Then dentist shows up. Looks at blurry x-ray and proclaims I need root canal or extraction. Did NOT I repeat DID NOT even look at my teeth! Seriously! Give a quote of $2500 to save tooth he never looked at! Gave no advice or prognosis of how I should proceed. Spent maybe 5 minutes with. Said he could pull it out right then and there though! I was charged $127 for one x-ray and 5 minutes with dentist who did not have time to look at my teeth! Last time I saw a dentists it was $50 for full x-rays and the dentist imaged my entire mouth with an endoscope. Looked at every tooth. Spent 20 minutes personally discussing plan of action. I moved and no longer have access to this one so have been searching for a good local dentist. Desert Villa will NOT be my dentist! read more

This place seemed older and out of date. The staff I mostly dealt with was unprofessional. She swore and asked semi personal questions based on my chart. I'm an open person, but this is not appropriate at the dentist! They proceeded to do X-rays and told me they recommended a teeth cleaning. I have never been to the dentist and not had my teeth cleaned at all! I have always had X-rays once a year with cleaning. Honestly, go somewhere else. Drive up to Tucson if you can. read more

Went to Desert Villa Dental to see Dr. Michael Brossman based on a recommendation. It was the best dentist experience I have ever been to. I had one dentist for most my life and I always thought he was good. I was wrong. Dr. Brossman took care of my dental needs with expertise and kindness. Even after I came back in because a tooth was still sensitive, he repaired the issue quickly with no extra payment, no questions asked. My experience has elevated my expectation for all future dentists. read more

When I first met Dr Chao I liked him. He exudes integrity. He has a calming effect that makes me feel at ease. He also has a great sense of humor. The staff is also very friendly and accommodating. My experience with my hygienist, Alli, was excellent. She was diligent in getting everything right. She had to work hard getting the barnacles off my teeth because I was three months overdue for a cleaning. And, that she did. I am so happy to find this dentist after moving here in February. I had excellent treatment in my former city and was very concerned about finding a good dentist here. I actually left my first appointment feeling elated. Highly recommend! read more

Old reviews old news!!!!!! Here and now, EXCELLENCE! Friendly staff from the get go.... didn't wait long for my room or in room. Asked me questions and listened to what my issues were. No refering me out, they did everything right there and same day! For the first time in my life I look forward to going back to get everything fixed I've put off because of OTHER dentists. Thanks Dr. B read more

I have been going to Dr Chao for nine years and have been consistently impressed with the entire staff and Dr Chao himself. competence and compassion are real at this office, and there is high level quality work as well. read more

Today - 10/22/2018 I received a text message from Desert Villa Dental asking me to call them and schedule an appointment to get my teeth cleaned. I thought that was somewhat strange since I had already scheduled an appointment for today and - it was spelled out very clearly on the business card that their hygienist Tacia Pearson had given me 4 months ago for 2 PM today. I called their number and left a message. They called me back about half an hour later telling me that they had no record of the appointment. And instead of trying to reschedule me or try to fit me in I was told sorry and they hung up. Wow - great customer service - they make a mistake and then make absolutely no attempt to correct the problem. By the way they also screwed up my first appointment with them 4 months ago. If I were you I would avoid them at all costs - they give incompetence a whole new meaning. If you go on their website you will find a bunch of great reviews - all ending in 2016 - makes you wonder - doesn't it. read more

I went to this dentist based on this women's review. Totally untrue. I wouldn't be surprised if his staff wrote it. He had no personality. He was abrupt and spent very little time with me. It was nearing 5 and his staff was getting ready to leave. He was unpleasant and never even finished seeing me b/c it was after 5. They rushed me out and I was shocked at the amount of his bill. I was so happy to have found a different dentist and believed the last review, I didn't get an estimate. The man before me, I was told had the same reaction when he saw his bill. He was so mad. I would never go there or recommend this dentist. His prices are so high and he did nothing. In fact he hurt me, made the botch up job I got from another local dentist worse, I don't know what to do. So far this state has ruined my once athletic body and now my mouth. It has caused me great harm by their lack of knowledge. Write truthful reviews!! read more

I heard a lot of good things with this practice, I went to get established front office person does not know about insurance, stated I needed to ask the insurance specialist. If you are the face of the office shouldn't you know which insurances you take??? This made me second guess this office. I finally made an appointment to get seen by Dr Chao, nice no personality. My hygienist name was Tacia, HORRIBLE HORRIBLE HORRIBLE, she was rude, rough and her room was dirty. She had a piece of dirty guaze on her chair and under the chair. I mentioned it to her she grabbed it and said sorry. I will never go back!! I asked to speak with the manager but someone mentioned she was out of the office. I left my number still waiting for a call back. I WOULD NOT recommend this place,spend your money at another dental office. read more