My experience at the Marquis was outstanding. I spent 10 weeks recovering from two serious…read moreinfections. The staff was caring and quick to help me whenever I needed anything. I felt confident that I was being well taken care of and my recovery went very well because of the care I received while there. The facility is clean and well maintained. I would definitely recommend the Marquis at Centennial. - DelRay Olsen

The care we received for our loved one was phenomenal. The staff is friendly and efficient. The…read morefacility is extremely nice and clean, and the food that was served was always very good. I highly recommend this facility and already have to people touring it. Thank you to all staff members for making a hard and challenging time in our life so much easier and a positive experience.

My dad was brought here March 12 in the evening and passed March 14 in the morning. In the almost…read moretwo days, the whole staff was amazing. The cleaning lady was friendly and stated she too used this facility for her mother. The nurses were super kind and willing to answer any questions I had, or my mom/sister about my dad's condition and medications. The social worker was very attentive. Very pleased with the staff, especially after reading some of the not so great reviews from before. I can only assume there was a changeover in staff. The facility itself was clean. My dad's room was very soothing and the decor/paint job was a calming sage green. My dad said he just wanted to be comfortable while he waited to pass and this facility accommodated it wonderfully. Obviously no one wants to have to deal with death, but would recommend this facility if you or your loved one is in Vegas.

Great care my mother. I am very pleased with the service. It's a calm and comfortable atmosphere.read more

I recently spent 11 days admitted at this facility. There were 3 distinct phases of my care that…read morebear documenting: DAYS 1-4: At the time I was released from UMC following an 11-day admission, I was walking 8 laps a day around the pulmonary ward and getting stronger by the day physically, mentally and emotionally. The patient coordinator from PAM Las Vegas, who was responsible for representing my interests, was fully aware of my status at the time of discharge from UMC. Per PAM's website: " the patient coordinator will continue to represent their interests, working with acute care discharge and the patient's insurance provider. This service helps ensure a smooth transition into long-term care while allowing the patient to relax and focus on healing." What I encountered upon my Friday evening arrival at the PAM facility was anything but a 'smooth transition'. Upon checking into my room, I was informed that I was in 'isolation status', meaning I would be RESTRICTED TO MY BED from Friday evening until a physical therapist could evaluate me the following Monday. The nurse, offering no apology, explained that it was their policy. I wasn't exactly able to "relax and focus on healing" for my first 60 hours at this facility. When I complained to the patient coordinator, he said "I'm pissed", but offered no apology nor resolution. PAM NEEDS TO REVIEW THAT POLICY THAT FORCED ME TO STAY IN BED UNNECESSARILY FOR 60 HOURS, WHEN I COULD HAVE BEEN FURTHERING MY PROGRESS. DAYS 5-11: I have to say that it took the physical therapist about 60 seconds to evaluate me on Monday and change my status so that I could get out of bed and walk as far as my oxygen feed line would allow, about 6 feet. From this point forward, things improved greatly. The staff at PAM is clearly well-trained and dedicated to providing the best care to their patients. I made every effort to work with them and achieve discharge as soon as possible. I will also say that the food was excellent during my stay - I cleaned my plate every time without fail. POST-DISCHARGE: On Day 10 of my admission, a Saturday, the pulmonologist in charge of my care gave me 2 options: discharge on Sunday with the understanding that some details would probably not be addressed until Monday, or stay an extra day, and everything could be taken care of properly for a smooth transition. I deferred to the doctor and stayed until Monday. Come Monday, my case manager informed me that a prescription had already been phoned in to my pharmacy, and I should be able to pick it up on my way home. When I stopped at the pharmacy, they had no record of the prescription, so I left a voice mail for my case manager, WHO NEVER GOT BACK TO ME. So I called her the next day, and reminded her of the conversation we'd had the prior day. She actually had the gall to deny that conversation ever took place, and was now telling me I had 13 prescriptions that had been sent. The conversation quickly deteriorated into a shouting match, and I was transferred to someone else at PAM, who was of no help. That person then transferred me back to the case manager, who by now realized that she had mistaken me for one of the other 2 patients she had released the same day. She also admitted that when the doctor tried submitting the prescription, he didn't have my SSN, and so was unable to send it over, EVEN THOUGH SHE SWORE HE HAD. Again, no apology offered. So to recap: 60 hours of unnecessary bed restriction, 8 days of excellent care, one unnecessary extra day of hospitalization to take care of details that weren't taken care of.

My wife went to Pam from the hospital and started in a regular room. In a couple of days, she was…read moreisolated and I was asked to wear a gown when I see her. No info just do it. It wasn't long and she was getting sicker by the hour. They talked about pneumonia and some other possibilities, but ended up on a ventilator. She was bad when she got there, but got worse in a hurry. I reached out to her doctor 3 times and didn't get a response. The last day there she was on a ventilator and being cleaned in the morning. Nurse told me they always clean them. I see her everyday First thing in the morning and at the end of the day. Never saw her cleaned. He also took a couple of meds off the IV saying that was routine. That afternoon I got a call that they had to send her to Centennial Hills ICU. When I got there 30 minutes later, they had started 3 support lines in her thigh. Main line for drugs, for blood pressure device and for kidney dialysis. In 30 minutes they got that info and started to treat. She was at PAM for 3 weeks to get this bad. I never got day to day updates as I don't believe they knew what was happening. The nurse was cleaning her that morning with no indication of how sick she was. On the ventilator you're sedated. Evidentially they removed the Propofol that morning and by the afternoon she hadn't responded yet. Usually you wake pretty quick from propofol. She arrived that day at the Centennial Hills ICU with 800 glucose-Sodium thru the roof very high, she needed blood as she had developed an internal bleed they hadn't found but she needed a transfusion. This was Tuesday late afternoon. She never regained consciousness. We decided to remove the life support and she passed peacefully Friday afternoon in the ICU. Never did hear from her Doctor who was also the doctor on the her board in her room at Centennial Hills. I Saw every specialist but the guy who was in charge. Nurse at PAM lied to me about what he was doing that morning. They had to be called in the middle of the night when she first got there to get assistance in her room. She Had breathing issues but could not get the nurse for over 2 hours. She called me and I called and got the head of nursing and got someone over there. She said they were rude to her. I found a cold reaction from most staff. They don't answer anything and always seem to be on guard. Her Death certificate states a medical term for undiagnosed infections as part of the cause. I don't recommend this place for anyone who needs real care. She never had therapy in 3 weeks so I can't rate that. There's a telltale thing I noticed right away. Staff at Centennial Hills were very accommodating. Going out of their way to be courteous and just plain nice. I was there all night the last couple of days and the nurse made sure I had privacy, food, drinks. They all were the same. My adult children came from out of town to see their mom and the nurses did the same for them. Pam Care you needed to call over and over. Sometimes go to the nurses station to get them. Night and day. Very disappointed with our choice to use PAM

Though the people were friendly ish and kept my mom clean I felt as if they shrugged us off a lot…read more A month before my mom was found unresponsive in her room I noticed a few changes one most importantly was her voice and her chest sounding really congested when she would breath I told the nurse about the concerns and she said she will have the doctor come take a look never heard an update went and visited her again and sounded worse at this point she couldn't even swallow her Starbucks drink it hurt her too bad . That Sunday after our visit we get a call Sunday night she was rushed to Mountain View due to being found unresponsive and my god the change in the way she looked I don't wish on no one she was intubated when doing so starting bleeding profusely her throat TURNS Out. The paramedics punctured a giant tumor and passed away a week later after her being tired of alway fighting for her life . I feel like my mom would maybe be alive if they actually listened to the patients family about health concerns instead of doing the bare minimum just to shut the family up

I will be doing a review on El Jen Healthcare and Rehab, now rebranded as Willow Haven…read more While I was at Centennial Hills Hospital, I was approved to be transferred there for rehab care. Everything was supposedly arranged, and transport was scheduled to pick me up at 7 PM. Before my transfer, I asked my boyfriend to visit the facility to make sure everything would be okay. He arrived around 3:15 PM and met with the administrator. The administrator confirmed my arrival and even showed him the room I would be staying in. We were told they would prepare my bed and get everything ready. Although the facility was older, we were fine with that as long as I received proper care. Unfortunately, things quickly went downhill when I arrived. The first thing I noticed was the strong smell of cigarette smoke throughout the facility. It smelled fresh, like someone had just been smoking nearby. Then I found out the staff on duty did not even know I was arriving. I asked for my medication because I had a severe headache, and they told me they did not have my prescriptions because they "didn't know I was coming." To make matters worse, I was placed in a bed without safety rails, even though I was considered a fall risk after everything I had just gone through medically. When I asked about it, I was told I would have to wait until Monday. This was Thursday night. At that point, I felt unsafe and completely unsupported. Because of my worsening headache and the lack of medication and proper care, I ended up calling 911 myself to be transported back to Centennial Hills Hospital. After being hospitalized for such a long time and going through such a serious health journey, this experience was extremely upsetting and disappointing. Based on my personal experience, I would not recommend El Jen Healthcare/Rehab, now Willow Haven. The lack of communication, preparation, and patient care was unacceptable.

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!

My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

Hospice del Sol took care of my dad for almost 2 years. They could not be more caring of a group …read more They went out of their way for my dad and his needs. From the top lady Sherri, who might be one of the most caring people I've ever had the pleasure of coming across to Maryann the wonderful nurse to Peter the CNA. All people we now consider friends of ours.. If you care about your loved one, you will definitely get hospice del sol involved in their care ASAP.

We had to place our mother in hospice care. We chose Hospice Del Sol. The care they provided was…read moreamazing. From our initial meeting with Alex and our nurse Kate to the chaplain Benjamin everyone we met was kind and compassionate. They all made an painful experience much easier.

This place feels more like a resort than a rehab center unlike other nursing homes. The room itself…read moreis well-appointed with simple but elegant decor. My mom found the staff very accommodating & takes good care of her with morning physical therapy at their gym. I intentionally visited after-hours at about 9 pm to assess their staffing which in many cases are lean & light at night. Not here. There seems to be ample staffing who are busy in attending the rooms but very helpful to my questions nonetheless. Martha, who is attending to my mom that night, needs mentioning.

Our 90 year old step-dad has mod/adv Alzheimer's. He cannot convey needs, nor rem if/when he has…read moreeaten, bathed, changed clothes, toileted, etc. Using a call button or asking for assistance is impossible. He had catheter complications but had no awareness of what the tube/bag was for. After a 3-day hosp stay it was sugg that he go to this facility to regain strength & continue IV antibiotics. A synopsis of SOME issues: 1. He was there 30 days, was sent to the ER 5 times due to blocked catheter, delirum, falls & infections. The only reason he was there was to monitor his urine output, so that blockages could immediately be addressed. 2. The hospital, during one of his trips, decided to install a suprapubic catheter. The hospital did surgery to install the cath w/o consulting us as his medical POA bc Skye Canyon failed to provide that info. 3. They consistently neglected to place the bag on the floor at night for proper gravity drainage, as witnessed after typical visiting hrs. This caused blockages and ER trips. 4. They were not feeding him. They brought food, but left him lying flat in bed, unable to even adjust himself to a sitting position. We told them multiple times to either sit him up in bed or place him in his wheelchair for his meals. He weighed 176 pounds when admitted. Hospital lab work after 3 wks showed signs of malnutrition, so they filled him full of Ensure to mask that, which caused diarrhea, with no toileting assist & another fall. He weighed 155 pounds at discharge. He lost 21 pounds in 30 days under their "care". 5. I asked once if they had bathed him because his hair looked greasy & he had a smell. No one could tell me when he was last bathed, & said "All he has to do is ask!". 6. After checking his bag one evening, I got 3 diff answers from staff re when the bag was last emptied b/c it had no urine in it. I again explained that if a blockage occurs, he goes into delirium & pulls the cath or falls. One of them again said "Oh, that's good to know". THAT is the point I lost it, slapped my own head & said "you've got to be f***ing kidding me! Why you do think he's here?". 7. We had a planned trip & were so worried about leaving him in their care, that we hired home health aides to sit with him WHILE in a nursing facility to keep an eye on his cath bag & prevent falls. 8. Each time a patient is sent to the ER, the room is packed up & all belongings are boxed. They lost multiple clothing items. 9. An ER Trip requires ambulance transport, one of which they marked as non-emergency, resulting in a $1200 bill for us, that we are still fighting, This was a trip where he had torn his suprapubic cath tube near his abdomen & it was "floating inside of him" & he had fallen, requiring surgery. He was able to tear or cut the tube at 1am while 15' from the nurses' station, & no one noticed commotion and it was deemed non-emergency? They then had the nerve to ask if we could provide the home aides again because it was so nice to have them keep an eye on him. 10. He has been in a memory care facility for 2 mos now, w/ home health on-call for any catheter issues. He has experienced ZERO ER trips or falls while there because the non-medical staff simply checks his catheter bag every 3 hours to alert of issues, preventing hospital trips. 11. When we wanted him moved, it was initially refused & we would be taking him against med advice. His ins would pay for 100 days, so it was obv they wanted to drain that entire benefit. After reminding them of the series of neglectful events, I had the paperwork within days. I don't blame the staff for the lack of attention & care. I blame the owners of this facility. They care about money....not the patients. I have no doubt that if he had remained there the entire 100 days, he would not still be with us due to infection, a fall or malnutrition that would have been swept under the rug as just a 90 y/o who passed from natural causes.

The nurses and security units into an anti person force that recalls Germany of a certain era…read more I'm not exaggerating. I walked in the wrong door to drop something off and was threatened with police. I was made to move my car off the property. I then walked in another wrong door and was aggressively threatened with jail time by a nurse who instantly screamed for security. Nice escalation for the threat of a girl carrying three 7-11 bags... Did they tell me that I was supposed to be at the building next door that happens to be the low care residential part of the complex?? Nope. Not either time. Did they tell me that they didn't like the was I was "walking too slowly" and that I was going to be "hurried up?" Yes. I remarked that I am handicapped and the officious enormous security guard said " o no ma'am. This has nothing to do with a disability." I then saw what looked like a place to drop off and asked and the security guard physically menaced me. The nurse who had jumped to threatening me with jail time with her second sentence was smugly laughing with her arms crossed (so obviously this was not about anything but power) I commented to the person for whom I was dropping off that this place should not be trusted. "Yeah, I'm kinda stuck here," he said "but I want to get out."

Yuck!! Smell of pee and diapers hits you the second the door opens. Old people moaning. Call…read morebuttons going off but no nurses or any staff anywhere to be found. The health district needs to visit this place. Disgusting. My husband's call button didn't work. He was there 1 hour and not one person came in to check him in. Good thing he had a cell phone because he had to call the front desk to get someone to come in his room. When the woman finally came in she didn't know why he was there, had no paperwork or knew anything about him. He was in pain and asked for meds. He was told that meds would be hours or longer because they didn't have them there. They couldn't provide the care he needed- shocker!! So gross. I needed a shower after visiting that nasty place. I've never seen a care facility like that.