Dr. Renfrow was able to zero in on what the problem was with my eye after cataract surgery. He took extra care and even called to check in with me until my eye was better. I would highly recommend him to anybody. read more

I've had a very disappointing experience here. I left my glasses in the office during a visit, and when I called shortly after, I was told they were not found and that the office did not have cameras to review. At my next appointment, I saw multiple cameras throughout the building, which was confusing and concerning. My glasses were never returned. I also requested my contact lens prescription several times over the past week so I could order replacement lenses. I provided my email each time, but I didn't receive anything until several days later after multiple follow-up calls. I'm sharing this to describe my experience: the inconsistent communication and lack of responsiveness made this process far more stressful than it needed to be. Based on what I experienced, I would recommend considering other eye care providers if you're looking for reliability and follow-through. read more

Let's work on listening to our patients. My husband pays a decent amount of money per month to get me some pretty awesome vision insurance. I'm allotted 4 boxes of contacts AND glasses every 12 months. I was told by the doctor that I must have "some magical insurance policy" and told by everyone in the office that wasn't possible. I received my contacts and then finally had enough of the back and forth over the glasses that I printed out my insurance packet, and picked out what I wanted and had them run the insurance for them, and would you look at that insurance covered them. I don't appreciate the comments from the doctor or the front office staff, nor the rolling of the eyes when I know what I'm allowed to get through my insurance. read more

Doctor & staff were very efficient & friendly. Front desk was very friendly. Office was clean.

DeSoto Eye Care was an excellent experience! Tremendous customer service, a great men's selection for glasses, and a quick turnaround. Would highly recommend to anyone in the area looking for new glasses or needing an eye doctor! read more

Place is expensive and you have to wait 2 months to see an eye doctor. How is this place running?

Victoria was very helpful in helping me decide which glasses to choose from. Amazing service. I was on and out less than an hour.

Great news! My claim was submitted to my insurance company and Desoto Eye Care received a payment from them. However, I have a question about the balance that I owe. So, I called Desoto Eye Care 10/3/2024 and asked to speak with the manager. I was transferred to a voicemail and left a message. Since I did not receive a callback, I called again on 10/8/2024 and asked to speak with the biller. I was transferred to a voicemail and left a message. No callback yet. I am requesting someone to return my call to help resolve this issue. Thank you in advance. read more

Victoria was amazing, she helped us find what we needed quickly. Very sweet, and very helpful!

Excellent customer care. Great service. No wait time. Quick service And efficient service. Great place to get eye care at a reasonable price. read more

The lady falsely represented that they could not fix our glasses when we came while the warranty was still in affect. Then we found out they actually COULD fix it but the warranty had lapsed yet DeSoto Eye Care refused to take responsibility for THEIR mistake. It's a sad and dishonest way to carry out your business. read more

The best place to go for eyecare. Everyone is always freindly, helpful, and ready to answer all questions. If you are looking for an eye doctor this is the place. read more

We always use Desoto Eye Care. The staff is very friendly and very helpful. I never have any problems. I would highly recommend Desoto Eye Care to everyone! read more

Awesome customer service from front to back. Doctor is very knowledgeable with a great personality. Staff was very helpful and compassionate. read more

I've been coming here for a few years now and the staff is very nice and friendly. The only issue I have is the selection of frames that's provided on display. The frames aren't much to choose from and the prices of the frames are not really worth it. The frames should be a little more up to date for the prices they're being labeled. If the frames were worth spending $200+ I would definitely pay. Other than that I like the environment and the staff. I'll be back for my yearly visit and hopefully there will be a better selection of frames to choose from. read more

Clerk with blond hair that works at desk is very rude. Dont know how to talk to customer. I had a bad experience when I picked up my prescription!!!! Never been treated so rude. read more

Horrible experience. I waited for over an hour and a half and still wasn't seen. Front desk staff were not welcoming and inviting.

Only reason I'm giving 2 stars is because Dr. Ridge is a 5 star optometrist with 5 star customer service. Front desk is so unfriendly. No customer service skills at all. They get 0 stars. We won't be back. Family of 4. Glenn V. read more

My husband and I were seen April 2024. It was our first visit at this establishment and last. The doctor was okay but the staff customer service was awful. After the exam, my husband and I sat for almost 15 minutes (we were the only customer in the optical area) and it wasn't until I asked will anyone be assisting us that we got helped. The two women at the front desk were on their phone and the other optical tech was on social media or texting(she wasn't with another customer). The optical tech finally came out to assist us with an attitude and when asking questions, the technician didn't explain the process well and didn't know what insurance (she didn't bother to look in our record) or know the frame selection that was included in our insurance package. She was frustrated and while she worked, everyone else toyed on their phone devices. It was evident, the staffing need a customer service class on serving the general public. This establishment's environment was not welcoming or friendly at all. I would never recommend them to anyone. read more

It is as good as it gets here!!! Loved the front desk, the doctor, the technician and the optician!!! This staff has been replaced within the last 5-6 months. Everyone should try it. If you don't like what they are playing in the lobby, they will change it for you!!! When I asked about discounts,since I do not have vision insurance, the optician asked if I belonged to AARP, was a veteran, etc. and applied the very best discount!!!! read more

Very rude older lady that is employed there! I asked if she owned the place (she did not) guess she is just there to run potential customers away. She succeeded! read more

Playing Evan Almighty on lounge TV. If I gouge my eyes out at least they can reinsert them here. As far as the Eye Care goes. Great Place! Doctors have a wonderful sense of humor and always make an effort to interact with you. I definitely recommend for any eye care needs. read more

I've been a patient here for several years. Every time I leave I swear I'm not coming back! Front desk people treat you as if you are bothering them. Tried ordering contacts but no one call me back. Very unprofessional!!! So happy I decided to give O'Brien Vision center a try. Loved them!! Very professional office!! read more

Front office employees are very rude and always on their phones. I am back because I have to get a recheck because I cannot see out of my very expensive lenses. the ophthalmologist tried telling me my eyes had improved and I knew better. My time and money are important. read more

Staff is very rude, took 2 hours to be seen from the time I checked in to the time I left. If you want to be treated with respect and seen close to your appt time, go somewhere else like OBriens or Visionworks. They will treat you better than this place. read more

Had a 9:45am appt. Apprached the desk to check in and saw the place was packed! Mind you they opened at 9:00am. I was quite unhappy to see that they overbooked. Needless to say I won't ever return. My time is valuable just as their's. How dare you overbook. read more

Got my son's glasses in January. He broke them in February. i took them in to get fixed or replaced. Willing to pay again since he broke them. It is April and I do not have the glasses back. I have called multiple times. I have emailed. I keep getting told they are not back and someone will call me. Two months and nothing. This is the worst customer service experience I have ever witnessed read more

I could not have asked for better care! I had cataracts removed from both eyes with one week between each surgery. Dr. Shaeffer and his staff have been outstanding. The office staff has been friendly and most courteous. Everyone there has gone out of their way to answer questions and provide excellent care. The time spent in the waiting room has not been overly long and this is one busy place. My husband has his appointment with them tomorrow and I'm sure he will receive the same excellent level of care that I have had. read more

Do not recommend this place. They do not care and do not try to help when they screw up. Had eye surgery and sight is worse than before I walked thru the door. They will not admit they screwed up. Stay away....and check your insurance information. read more

DO NOT GO HERE! I had burning in my eye for a week or so and made an appointment. Dr. Hooker said use over the counter eye drops, no contacts for a while, and see you in a few weeks. I came back weekly for a month and was told the same thing everytime, but my eye was not getting better. Finally decided to get a second opinion at olive branch eyecare and dr said I had inflammation and scarring that could be permanent! He gave me a steroidal ointment and I can feel a difference. I don't know why dr hooker didn't do that, just shooting me crap while my eyes are getting damaged. If you value your vision, do not go here. The staff is very short and stuck-up as well. I kept going there for so long bc the insurance I used to have wasn't accepted a lot of places. Changed insurances and no have real options! read more

Great experience!! When i had my lesik the dr was very good. telling me everything was going great. The staff very frienly helping me with all my questions. I recommend to family and friends come here and tyr it out. read more

Took my 9 year old here 6 months after his initial prescription because he could not see well. The eye dr. we saw was very childish when speaking to my son, and spent as little amount of time as possible with him. He could only read 2 out of the 5 letters on the eye chart after she completed the exam. She said that's "good enough" and he's a child so he can't focus to read the letters. Worst experience I've ever had at an eye dr, and I've been wearing glasses/contacts for 25 years. read more

My husband and I started going here about 3 or 4 years ago just before we go married. And every year after we got married has been a pain with their billing. There seems to be different woman working in the office now than there was even last year, however, the pervious ladies constantly screwed up our billing. They would argue and fight with me about changing my husbands insurance on file to our new insurance after we got married even though I told them he wasn't on the other insurance. This last time was it for us. After 16months since our last visits, we get a call from a collection agency saying we own over $200. Sure enough, it's b/c they sent my husband's visit to an insurance he no longer has and it was denied. Instead of calling us to let us know and get it fixed then, we heard nothing. No call, no bill. Nothing. Until 16 month later a call from collections. I asked that they remove the charges since the issue was their fault. The would only do part of it forcing us to pay out of pocket for surfaces that would have been paid in full by our insurance had they submitted it properly like I told them to time and time again. WE WILL NEVER GO TO THIS PLACE AGAIN. read more

Staff was friendly! That was a plus. BUT, after one of the test with that bright light, everything had a pink hue. When I brought that up to the doctor's assistant all I got was a little giggle. I had trouble focusing for several days afterwards. I have never had that problem before after a full eye exam. Then I got a pair of glasses and it took over two weeks to get them from Desoto Eye Care. I called 10 days after picking them out, I was told not to call back for a couple of days. After waiting for so long for them I really like the frames but now having difficulty with them. Everything 15 feet away is fuzzy. They are bifocals and I can read with them alright but can't use them to drive. This isn't my first pair of no-line Bifocals but I may have to go back to my old scratched up pair for driving. If I have to get a different set of lenses I will have to pay out of pocket for new lenses by going somewhere else. I am not comfortable going back to Desoto Eye Care. I am having to go somewhere else. Don't trust these new glasses. If you value your eyesight - RUN.......... read more

We have been patients of Desoto Eyecare for several years. We always receive excellent care from Dr Schaeffer. The staff is friendly and helpful. read more