I always thought I might eventually sit down and write about my disappointing experience at…read moreClearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year.

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was…read moretold that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future.

Broke my glasses last night and went in this morning first thing to order a new pair. Tess was so…read morefriendly and suggested that I try a frame that was in stock. The lens fit perfectly! Done deal!!! Have been with Optometry Group for many years and will continue to recommend them for quality service!

From my first call to ask about pricing, to walk-in to make an appointment, to my appointment…read moretoday, I have never had a better experience with any optometrist's office. The staff is incredibly professional and kind. Everyone I encountered went above & beyond to take the best care of me in their office. The office is impeccably clean & beautifully decorated. It's a really nice place to be. It is well organized & I didn't wait (or want) for anything during the appointment. I could not recommend them more. This is the very best in vision care.

Overall, great visit and professional staff. The appointment was thoroughly performed and questions…read moreand concernes answered in details. My glasses are lovely and I'm very pleased with everything.

This place is awesome! The facility is clean and staff was very professional! During Covid I really…read moreappreciate Southern Optometry for the policies and procedures put in place to keep everyone safe! Screening was done by security guard who was very friendly, thorough, and knowledgeable! My daughter enjoyed the new tween and teen frames selection section. Highly recommend this place!

Only go here if you want overpriced glasses pushed on you. Saw Andrew Shum (son). He was ok, kinda…read moreabrupt. Real issue came when I thought I had congunctivitous-pink eye. Had broken my knee cap and couldn't walk or drive. Called for recommendation. Front desk basically said can't help if u can't come to office. Not a caring office! Looking for another eye care doctor going forward!

Check your insurance before you go!…read more I went for my yearly exam and I must say this is the most thorough exam I have ever had! All the newest equipment and Dr. Shum educates you as he reviews the images. I feel very confident about my ocular health in the hands of this doctor.

If you want and expect excellence in eye care, FocalPoint is where you need to go. Frame selection…read moreis fantastic and they also can use your existing frames to put in new lenses. This is important to me since I have multiple designer frames that I love! Additionally I have vision challenges and the staff knows great solutions in working with those issues. I can't say enough good things about this establishment.

No rush, just quality care…read more I have yet to find an eye exam more thorough. The student doctors are thoughtful, and really put the time into explaining your eye health. They care about more than just making money (they don't get paid), so they have been extraordinarily willing to invest time and energy into each encounter with me.

My fiancé forgot his sunglasses at home and the staff couldn't have been more helpful in finding a…read morenew pair. They took so much time with him and were so kind and helpful. They even cleaned and gave my sunglasses a "tune up."

Great doctor and staff. Great options for frames as well. This is definitely worth switching from…read moremy previous optometrist.

My experience was great here! This was my first time due to me having to change due to my…read moreinsurance. Making an appointment was easy. I did everything online, but you also have the paper option. The process was really smooth. Once you make your appointment, they send out various reminder text to keep you updated and reminded about your appointment. One the day of, you fill out the demographic and health history form (which was a breeze). They checked me in and took me to the back quickly. I had a thorough screening. The doctor is very smart and have advanced technology. When I was done, the tech took me to the front and help me pick out glasses that best suited my preference. I enjoyed my experience. Hubby and I have found the right place for us.

I am beyond satisfied with my experience with Midtown Eye Care and Dr.Jared Powelson. I spent…read moreMONTHS reading reviews and searching for optometrists within 50 miles of my location. The midtown eye care clinic was decently close to my home and Dr.Powelson had great reviews. So I bit the bullet and decided to schedule an appointment. The staff was very courteous and the doctor was phenomenal. As I've mentioned to him at my appointment, this has been the more extensive and helpful appointment I've ever had with an optometrist. We even slightly discussed lasik (we would have discussed it more but at the time I am not a candidate for it). Dr.Powelson actually teaches how to perform lasik at the school in town as well. So if you're looking into that option, or looking for anything pertaining to your optometry needs, I absolutely recommend going to Midtown Eye Care and seeing Dr.Powelson. They also had a decent selection of eyeglass frames in the clinic. Brands such as Kate Spade, Ralph Lauren, Oakley, Ray Ban, Lacoste, Sketchers, amongst others. Prices were beyond reasonable. Instead of going through the eye dilation situation that everyone hates about optometry visits, they have this new machine where you put your eye towards a lens and use your face to press into it until you change the blue light in the lens to green and it scans a photo of the back of your eye. It does cost extra, but it is very affordable and your eye scans get stored in their database. Midtown Eye Care also fits and makes lenses on location, although some insurances do require them to send the frames out to their own lab and the lenses be made and fit there and then they'd send it back to the optometry clinic and you go pick them up. I would recommend this place over and over again. This time, I'm actually looking forward to my next optometry visit.

We've been going here for several years to maintain my eye health. Dr. Ryan and the team are…read moregreat, always prompt and efficient and give a great level of care and service. My wife and I both love the selection of glasses and the time they take with you to make sure the fit is good and the look is what you wanted.

Been going here for years. Great selection of frames -- always accommodating with times for…read moreappointments!