Greg R. Southaven…read morelocation is a joke. As other reviewers have said, they do the minimum to get by. You can order glasses only 1 day a week, since they do not staff a person for that job. The person from Memphis comes down to Southaven once a week. Very unprofessional to run an eye clinic in which you cannot order glasses unless you happen to be there on the one day a week they have personnel for that. DO NOT RECOMMEND.

Toyos Clinic has provided me with Lasik, eyecare needs, and weight loss assistance. The care…read moreprovided by Dr Rolando Toyos, Dr Melissa Toyos, and Dr Mulliniks has helped me for over 20 years. With Lasik I was able to see without glasses. Now that I need reading / computer glasses I was able to get a great looking custom pair. Now with the help of Dr Melissa I have been able to lose 50+ lbs giving me more hope for a long healthy life. its great to be able to work with such a specialized clinic for so many of my needs.

Dr. Renfrow was able to zero in on what the problem was with my eye after cataract surgery. He took…read moreextra care and even called to check in with me until my eye was better. I would highly recommend him to anybody.

I've had a very disappointing experience here. I left my glasses in the office during a visit, and…read morewhen I called shortly after, I was told they were not found and that the office did not have cameras to review. At my next appointment, I saw multiple cameras throughout the building, which was confusing and concerning. My glasses were never returned. I also requested my contact lens prescription several times over the past week so I could order replacement lenses. I provided my email each time, but I didn't receive anything until several days later after multiple follow-up calls. I'm sharing this to describe my experience: the inconsistent communication and lack of responsiveness made this process far more stressful than it needed to be. Based on what I experienced, I would recommend considering other eye care providers if you're looking for reliability and follow-through.

My son sat on his glasses and the lens came out. I stopped by with no appt to see if they could…read morefix them and they did just that at no cost! Great work and great customer service!!

Excellent service on both sides, exam and sales. The staff is cordial, patient and helpful. I have…read moreacquired three pairs of glasses for myself over the past several years. Most recently we came in for prescription glasses for my wife. The thing I most appreciate about this location is the selection of glasses that look good and fit properly. I would recommend.

We found Dr. Adler via a family member's suggestion and I will continue to go to his office! He is…read morevery professional and genuinely cares for his patients! His exams are very throrough and he makes you feel very comfortable. His chair-side manner is head and shoulders above any other Optomitrist I have ever seen.

Dr Adler was very impressive. Being someone that probably abuses the use of contacts, he was not…read morejudgmental and wanted to make sure whatever we decided on worked for me. He offered different solutions and wants to continue to work with me to make sure the contacts we choose work best for me and my lifestyle!

I came to this office a couple years ago. After a while, I called to ask if they could tell me my…read moreprescription. I had to go up there. They got rude and asked me if I'm trying to buy other frames. I stood while she types and types. I soon realized what she was doing. I wasn't quite sure, however, I now know it's true. I called again a week or so ago and they could only mail me a copy. I got it in the mail but it was also doctored. The new one was totally different from the time before. I also wear two sets, nearsighted and farsighted. I only received one, different from either I had. I have no clue which type they sent me, since it's not what I first received.

I cannot give a 0 rating so that is why they have 1 Star. I went to Desoto Family Vision to have…read morean eye exam. I have been going there for years to see Dr. Alan Smith, who was a wonderful doctor. However, when I was at my appointment with the new Dr. Renfrow, I was asked to get my eyes dilated. I declined because I knew and stated that I didn't want to get the procedure done twice as I knew I needed to go back to the Retina Specialist. Dr. Renfrow said he really wanted to take a look at them and it comes with your exam. I told him I was in a hurry and could not do it that day, we walked to the front desk and ask the ladies to schedule me for a dilation only as it would not be an additional charge. I came back in 2 weeks on March 12, 2025. At the time of check in, I was told I had a co-pay and I said well I don't want to get it done because I can go wait until I go to the specialist. Then one lady said oh no, it comes with your annual exam. A couple of weeks later, I get a bill. I called the office and explained to them the situation. The office Manager, Jennifer, said she would get back to me when the doctor was back in the office Monday (4/7/25). She finally called me back the day after and said she spoke to Dr. Renfrow and disagrees with what I said and that "that is just that." I could not believe this. I admit was as a bit irate at this point. I asked to speak to the doctor and she refused saying he would not talk to me about this. They filed my medical insurance and I owe whatever was not paid. This is purely bait and switch. I told him and the ladies at the desk that I did not want to do the dilation there if I was going to see the specialist. And told them I did not want to do it if there was a charge. They assured me it was not. Now everyone has amnesia. And I am out almost $50 bucks for an appointment that was made a an incorrect location and that I could have made myself. I told him I did not need a referral. I told him who I had seen. When you are the patient you don't always understand what the process is and what/how they are charging you. they should have cleared up the matter on the front end and told me they were billing my medical insurance and not my optical. This could have been avoided and I would not be giving them this money for nothing. They told me one thing and did another. That is purely bad business. The sad part is everyone in that office knows it. Please make sure they are all on the same page when/if you go there. They obviously do NOT know the proper billing procedures or are trying to get over on people. I will fight this even though its small. There is no telling how many people they have pulled something like this on. I miss Dr. Smith!