Dr. Renfrow was able to zero in on what the problem was with my eye after cataract surgery. He took…read moreextra care and even called to check in with me until my eye was better. I would highly recommend him to anybody.

I've had a very disappointing experience here. I left my glasses in the office during a visit, and…read morewhen I called shortly after, I was told they were not found and that the office did not have cameras to review. At my next appointment, I saw multiple cameras throughout the building, which was confusing and concerning. My glasses were never returned. I also requested my contact lens prescription several times over the past week so I could order replacement lenses. I provided my email each time, but I didn't receive anything until several days later after multiple follow-up calls. I'm sharing this to describe my experience: the inconsistent communication and lack of responsiveness made this process far more stressful than it needed to be. Based on what I experienced, I would recommend considering other eye care providers if you're looking for reliability and follow-through.

Excellent service on both sides, exam and sales. The staff is cordial, patient and helpful. I have…read moreacquired three pairs of glasses for myself over the past several years. Most recently we came in for prescription glasses for my wife. The thing I most appreciate about this location is the selection of glasses that look good and fit properly. I would recommend.

I stopped by to see if they could help me with a minor repair to my eyeglasses. Mind you, I did…read morenot purchase my glasses from Visionworks. Jessica went through her parts drawer, found what I needed, put the part on my glasses and did not charge me. Thank you Jessica, my wife will be in soon for her new prescription sunglasses.

I have been going to O'Brien's for years to get my glasses. I went in recently because I was having…read moretrouble with my eyes. They were constantly leaking, and itching real bad. The doctor said my eyes had dry patches on them. This was causing me to produce constant tears. He called in a steroid eye drop and a lubricant. After about two weeks, my eyes started getting much better. I had a lot of trouble getting the eye drops that he recommended approved through my insurance company. You know how that goes! The doctor's assistant worked very hard to get the insurance company to approve them. She stayed on top of them and that's pretty rare. Overall, I was very happy with the outcome of the care provided. This is a nice place and they have a very good selection of frames. I highly recommend them if you need contacts or glasses. The office has always been nice and clean

Had eyes checked very professional always go to obrian vision been going there over 20 years great…read moreDr great staff

I came to this office a couple years ago. After a while, I called to ask if they could tell me my…read moreprescription. I had to go up there. They got rude and asked me if I'm trying to buy other frames. I stood while she types and types. I soon realized what she was doing. I wasn't quite sure, however, I now know it's true. I called again a week or so ago and they could only mail me a copy. I got it in the mail but it was also doctored. The new one was totally different from the time before. I also wear two sets, nearsighted and farsighted. I only received one, different from either I had. I have no clue which type they sent me, since it's not what I first received.

I cannot give a 0 rating so that is why they have 1 Star. I went to Desoto Family Vision to have…read morean eye exam. I have been going there for years to see Dr. Alan Smith, who was a wonderful doctor. However, when I was at my appointment with the new Dr. Renfrow, I was asked to get my eyes dilated. I declined because I knew and stated that I didn't want to get the procedure done twice as I knew I needed to go back to the Retina Specialist. Dr. Renfrow said he really wanted to take a look at them and it comes with your exam. I told him I was in a hurry and could not do it that day, we walked to the front desk and ask the ladies to schedule me for a dilation only as it would not be an additional charge. I came back in 2 weeks on March 12, 2025. At the time of check in, I was told I had a co-pay and I said well I don't want to get it done because I can go wait until I go to the specialist. Then one lady said oh no, it comes with your annual exam. A couple of weeks later, I get a bill. I called the office and explained to them the situation. The office Manager, Jennifer, said she would get back to me when the doctor was back in the office Monday (4/7/25). She finally called me back the day after and said she spoke to Dr. Renfrow and disagrees with what I said and that "that is just that." I could not believe this. I admit was as a bit irate at this point. I asked to speak to the doctor and she refused saying he would not talk to me about this. They filed my medical insurance and I owe whatever was not paid. This is purely bait and switch. I told him and the ladies at the desk that I did not want to do the dilation there if I was going to see the specialist. And told them I did not want to do it if there was a charge. They assured me it was not. Now everyone has amnesia. And I am out almost $50 bucks for an appointment that was made a an incorrect location and that I could have made myself. I told him I did not need a referral. I told him who I had seen. When you are the patient you don't always understand what the process is and what/how they are charging you. they should have cleared up the matter on the front end and told me they were billing my medical insurance and not my optical. This could have been avoided and I would not be giving them this money for nothing. They told me one thing and did another. That is purely bad business. The sad part is everyone in that office knows it. Please make sure they are all on the same page when/if you go there. They obviously do NOT know the proper billing procedures or are trying to get over on people. I will fight this even though its small. There is no telling how many people they have pulled something like this on. I miss Dr. Smith!

A great place, friendly and helpful staff, very knowledgeable and concerned about their patients,…read morewilling to go about and beyond expectations to accommodate you!!!!!