Excellent service on both sides, exam and sales. The staff is cordial, patient and helpful. I have acquired three pairs of glasses for myself over the past several years. Most recently we came in for prescription glasses for my wife. The thing I most appreciate about this location is the selection of glasses that look good and fit properly. I would recommend. read more

I stopped by to see if they could help me with a minor repair to my eyeglasses. Mind you, I did not purchase my glasses from Visionworks. Jessica went through her parts drawer, found what I needed, put the part on my glasses and did not charge me. Thank you Jessica, my wife will be in soon for her new prescription sunglasses. read more

I hate the parking here, but that is not the fault of the business as it is in a business center. Optometrist was knowledgeable and attentive. Assistant in the front for some reason insisted on the delay in my service being my fault based on my response to the nature of my visit. It was more weird than rude. I just wanted contacts. I've been here many times so maybe it was just a simple mis understanding and she could be new. No harm, no foul. I'll be back. read more

Went to the Collierville Visionworks location. The doctors was great, very friendly and explained my eye care issue in a way that help me understand what was going on with my vision better than most other doctors I have seen in the past. However the tech were not a helpful, caring or concerned but was dismissive. I had to point out what my insurance covered twice before making my final selection. They did not properly make sure the glasses fitted after picking them up. I question the tint and scratch guard for my glass and was told that my prescription had them both. Less than 1 month a small crack in the lens, per the tech that way normal. Never able to see or notice tint and 9 months later the entire lens scratched up to wear my vision is blurred. I have glasses from 5-10 ago and none of them have any scratches or the amount that this pair I currently have does. I will never recommend any Visionwork location. read more

First of all this is our second time in, and 2 out of 2 they didn't greet us once. I spotted at least 5 associates and no one even looked our way the second time around. . But I did hear their conversation about a customer lying about a order they had placed. Unprofessional doesn't even begin to describe the actions of these workers. Seems to of been a manager or supervisor egging on the unprofessionalism. Sadly on our way out the young lady yelled "have a good day!". The first time anyone acknowledged us. Hopefully you all have a better day at caring for the customer. read more

Visionworks - Leaving this establishment and going to the Memphis location. - Optometrists Near Me - Southaven, Mississippi

This would be zero stars if it were possible. I had a 9 am appointment I got there early a waited until 8:55 to pull on the door. It was locked and employee came to the door. She told me in no uncertain terms that they opened at 9am. I told her that I had a 9am appointment and asked if i could come in and wait inside and do any paperwork they needed. I was told no that I had to wait outside for those five minutes and it didn't matter because the doctor wasn't there anyway. So I told the employee to cancel my appointment and went to Eyear Optical. I also asked the employees name multiple times and she ignored me . Very unprofessional. read more

I was in the store today and the service was OMAZING. Ms. Glenda gave me 1st hand attention to ensue that I was completely satisfied with my services. Curtis L. read more

I had an a great experience the front desk assistants aren't very welcoming but My eye doctor was amazing and the lady that assisted me with my eye prescription was very entertaining and sweet. She did a lot running back and forth but she made sure to inform me that they were a little short staffed and kept me laughing. And apologize for the inconvenience. This location is not good at answering the phone at all. So your best bet is to show up to the location. read more

My family and I visited the Visionworks #268 located at 338 Goodman rd W. The experience was great! The rep that waited on us(Sequitta) was fantastic. Kudos for her great customer service skills. She made each of feel comfortable, welcomed and valuable as customers. My family and I will continue to visit this store for all of our eye care needs. Thank you Visionworks and Sequitta! The McCoy Family read more

Just had an horrible experience here! I came in to see if someone could fix my daughter's glasses. The young lady Quita, told me to have a seat, I did. I continued to sit for over 20 minutes while she proceeded to see two other customers that came in AFTER me! She never once asked me what I wanted. I just walked out! I've been coming here for years. But I will not spend my money where I'm ignored! Customer service was horrible! read more

Great fast and inexpensive service. Dr. Elizabeth Johnson was professional thorough and my lenses were perfectly matched, not too strong and no need to readjust my eyes to the new prescription. The price was also very affordable, no insurance so the specials they run were great for my budget. Will go back and would recommend this location to anyone. read more

Made my appointment online which was super Convenient. Took myself and my son for eye exams and new glasses. They were able to take both of us at the same time. Everyone was so nice and helpful. We will definitely be returning. Overall awesome experience. read more

We stopped in just to get my husband measured for glasses. Our friend out of state makes them for us so we needed to send the information to him. There were lots of people waiting but they got us right in and took care of what we needed. Very pleasant staff that we dealt with. No complaints. read more

went to vision works today and had an appointment. the appointment was at 3:15pm i waited patiently for someone to speak to me it's now 4:15pm. needless to say dont waste your time. go somewhere with good customer service. read more

I waited over 30 minutes to get my eyes examined because you was talking about your schedule and off days. The side where you get your glasses was very helpful and friendly. If you have a customer waiting to get there eyes examined, you shouldn't leave them waiting this long. read more

If you are looking for a competent staff or a large designer frame selection, avoid this place like the plague! If you are looking to save money, this may be the place for you. All in all, LensCrafters or Online is the way to get glasses in 2016 IMO read more

Even though I paid full price didn't have the coupon for $1 exam or 40 percent off frames and lens they slipped an $8 cleaning kit to my bill then they thought I didn't notice it and was going to let me walk out without asking for it. Optometrist was the only one acting professional in the business. Whose doing the hiring? Never again read more

came last week with an eye infection. i only had one contact in, no glasses, and no more contacts to use when my eye was to get better. was there for an hour after my scheduled appointment and spent nearly three hours there. the desk guy was frazzled and dazzled, trying his hardest to push through, but being obvious about his distress and opinions about corporate or whoever not caring about staff. by the time i picked my glasses and paid, i was told it'd take ab 2 weeks to ship. let me remind you I only have ONE contact. I have been going to work, driving, and living my life w one clear and one unclear eye. which is hard and annoying. when they finally came in, they called to notify me. i could not pick them up the day of due to me having to work a 12 hour shift. so i came the day after and.... no one could find my glasses. turns out they've been shipped, w/o my permission! so now, i will have to wait even longer. I can only see out of one eye. This place needs some work. From the operations of things, communication, and staff. most staff are nice, i'll have to say. just... scrambled! read more

I went to this business the week of 10/12/14 to get an eye exam and potentially glasses. This turned out to be a "wham bam thank you ma'am" kind of place with horrible service. The female DR on staff spent all of about 7 minutes with me and never explained anything about my prescription until I went back and asked to see her again. They rush you out to the sales area and try to high pressure you to purchase overpriced glasses. In my case, they wanted well over $200 for glasses and this was after my vision insurance had paid their part. They tried to high pressure sell all kinds of up charges for reduced glare, scratch protection, etc. and at times stretched the truth to try to make the case. After seeing the price after insurance, we decided to shop around. The next day we went to Costco. Similar glasses there cost me $17 after insurance and the "extras" were all already included. I just wished I had not even gone to get my exam at Vision Works now...what a rip off. read more