These are remarkably attentive professionals to whom I have been taking clothing for decades - with…read moreonly the most positive results. Whether it was for laundering business and casual shirts, altering men's suits, removing spots or sending items out for services they do not perform in-house, I have been pleased with both their product as well as their advice when asked for it. I highly recommend them!

This is my absolute favorite dry cleaning service ever. They're always on time and true to their…read moreword and have come in clutch for me multiple last minute situations

She altered my dress for my granddaughters wedding. Was perfect! She hemmed it also and it was just…read morewhere it should be. Highly recommend.

Bought a new wool vest size xl. I'm between a large and extra large It just didn't fit right or…read morehang right. Had Angie take it in. Wow what a great job. Looks like it was made for me. My wife couldn't believe how great it looks. Now my favorite vest by far Great job and very reasonable. Thanks so much. I'll be back.

I have used Value cleaners for quite some time. They have always done an excellent job. Recently…read moreI took in an expensive dress to be cleaned. I had it cleaned there once before with no issues, it came back great. This time however, the dress was completely ruined. Needless to say I was very upset, as well as the girl at the counter who said she would notify the owner of the situation immediately. The owner, Vernetta Jones called me back right away. She was apologetic, and it was obvious she felt terrible about what had happened. She took full responsibility for the mistake and offered a reimbursement for the dress without hesitation. It was a 200.00 dress. She turned it in as a claim, and the amount offered for reimbursement was less than the cost of the dress, due to the fact her insurance company figures in depreciation. Vernetta instead wrote me a personal check for the full amount of the dress. This is why I am giving Value Cleaners a five star rating. Although it is very upsetting when something important to you gets ruined, everyone makes mistakes. What matters is how the business owner handles the situation when these things happen. In this day in age there are few businesses to actually stand behind their services, and care about customer satisfaction. You really don't know how good a business is until a mistake does occur. I choose to support businesses whose owners are honest and have the integrity to rectify a situation that puts the customer first. I will continue to use Value Cleaners, and highly recommend them because Vernetta Jones is one of those people.

Dropped off a pair of pants 8/18/17. They demand prepayment, so I paid in full. They were promised…read moreback by 8/21/17. Went to get them once a week for the next 4 weeks & every excuse was given to me......"my driver forgot them, it's a holiday week, we just don't know where they are, what to you expect us to do?" Each time I went in to pick up the pants, the place was empty. I would have to yell or make lots of noise through the place so that the employee "zoraida" the female employee (glasses & multicolored long hair) Could come in off the back stoop where she smokes. The place is dirty, moldy looking and smells like smoke. The owner Vernetta Jones ignored my calls for assistance regarding the matter until I mentioned the pd & BBB in my message. She finally admitted that she lost the pants & said she would write a refund check. Promised the check would " be there this morning". Went to pick up check this morning and "zoraida" said she had no idea what I was talking about. She called the owner, Vernetta Jones, who then began to yell & scream profanity at the employeee, (I could hear her through the phone). The owner then hung up on zoraida(employee). At that point the employee stated that there was nothing she could do and stated that she had a lot of things to do and for me to leave! Don't go! Save yourself the time, money and trouble.

I took in a pair of scrub paints to be hemmed. Great service, very pleasant lady. I paid $10 and…read morewas ready in 5 days, I didn't need it right away.

I strongly suggest you not to use this cleaner find an professional and reliable place to take your…read moreclothes. My brother went to pickup his clothes yesterday and they lost 2 of his garments. He paid when dropped off and they had the nerve not to refund the money paid or proposed to pay the items lost. Called the owner of the franchise and he was very rude and wouldn't even talk about the matter. Tried calling him several times and the calls went unanswered. We will be taken the nessary steps to get this resolved. My brother is a veteran and senior. I had him send me over the attached receipt and note. Mr Greg Snowden I hope we can get this resolved I know he lefted his information with your staff and on your phone. Please resolved ASAP. How can your establishment lose customers clothed and you don't give an apology nor offer to paid for their lost

Value, yes Service, no…read moreIf they would just post their actual hours this would be a great business

My husband looses stuff - stuff like coat buttons. Thankfully, designers understand that there are…read morepeople like him and add extra buttons for convenience. I'm no seamstress, so when my husband lost almost ALL buttons on his coat, we took it here for mending. They did a great job and it wasn't too expensive either. I'll be back soon to get a few of my coats cleaned for winter along with my daughters favorite skirt that has a giant rip - I'll be sure to report back on the quality of these services.

Me & my girl got some clothes drycleaned there but they didnt come out too good, (stains still…read moreshowed) so we went back there to show them. I never seen such rude customer service. Idk how we kept our cools b/c the old blonde lady there has a awful attitude. She got enraged like the Hulk when we tried to express our dissatisfaction with the service. She finally caved in and said she'll redo them "free of charge." Well fam, if you did them correctly the first time, we wouldnt be here. So we go back to pick up our clothes days later, and the same lady was there. She basically threw the clothes at me, which were returned to us completely wrinkled & dirty. I know she did this to spite us. NEVER GOING BACK

Pappy's Alterations, located inside of River Oaks Mall, is a gem. I researched many tailors before…read morelanding on this one for my alteration request. I brought in a costume dress/overcoat that needed to be taken in, shortened and have straps added to hold up the mask area. That sounds like a tall order, right? It was and this business delivered. After the first alteration, I needed it taken in more. They did and I am happy with the result. I think the price asked was a little high, but still fair for all I asked to be done. The staff were all so nice and accommodating to my requests. I highly recommended this local jewel!

Great alterations for anything, a little pricey but worth it. The turn around time is fantastic…read more just let them know. Just hate they closed on Sundays. ​

Sleeve alteration cost of $30 to be paid on delivery a month later. first attempt to get my…read moreleather jacket store said it was missing to give them a week to find. 2 weeks later returned to get my item. Store said it found it in Joliet to come back in a week. return a week later, store manager Jessie said driver did not deliver to come back in a week. I have been coming back week after week and store refused to reimburse me and never got my beloved biker leather jacket. store is running scams. consumer beware!

great and their quick plus efficient, try them and give your specific instructions. they get it…read moreright