I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

My son had a surgery yesterday and the staff was amazing!! Josee' was his nurse. She was so kind,…read moreeven at 5:30 am. His Dr. Austin Hall was super knowledgeable kind. My son loves him. My son used to have his insurance through renown Medical. and we changed insurance companies and at first, but he has come to love St. Mary's. It's quiet it's more personable and they really care. His insurance agent, Ron Hows. Who is his rep from Health plan advisors was super helpful when he signed on with health plan advisors. Walked him through every step, and he was very confident about St. Mary's. He has always had great experiences at St. Mary's. Dr. Wong his anesthesiologist was amazing too

I am a doctoral candidate and a professional who expects a basic level of clinical competence…read more After a previous provider at this facility, Lynette Rossback, failed to meet the standard of care, I was told I would be transferred to the "most competent doctor they have." My experience with Dr. Saba Mohammed proved that statement to be entirely false. It was a complete failure of medical ethics. Instead of investigating peer reviewed literature or acknowledging my documented history, Dr. Saba Mohammed defaulted to a "delusional disorder" diagnosis. This is blatant medical gaslighting. It is an attempt to pathologize a patient who is well-educated on their own condition because the provider is unable to keep up with modern research. If you have a complex illness and you are smarter than your average physician, stay away. This office would rather label you as mentally ill than do the work to understand a multi-system physiological issue. Dr. Saba Mohammed is not the most competent doctor they have. He is not competent at all. This is a provider who retreats into psychiatric labels when they are out of their depth and incapable of doing their actual job or using any level of critical thinking whatsoever.

I had another appointment at Community Health Alliance, located on Wells. This location is always…read morebusy but they clinic sees patients quickly. Dr. Saba, Louie- his assistant and the staff are always so nice and professional.

After entering the program I can honestly say I was entirely skeptical. Nothing about this program…read moremade sense to me. Until it did. I stuck with it, and I did the hard work. My life is far from being where I want it to be, and so incredibly different from where it was when I entered. They have a holistic approach for the most part, focusing on the whole picture, not just bits and pieces...symptoms. They allow me to make payments, interest free and not once have I felt this was money ill spent. I would gladly pay double to get the piece that I have gained from this incredible group of humans, who actually care. This isn't just. Job to them. It's a way of life and my life was forever changed by them.

I didn't even know I had OCD until a little while before starting Thrive 's Anxiety/OCD program…read more Turns out it's an incredibly misunderstood disorder in normal society. I myself a little cocktail of ADHD, GAD, CPTSD, MDD, and ~OCD. I won't lie to you, exposure therapy is the hardest thing I've ever done. However, the differences between when I started and when I graduated? Freaking astounding. I was not even leaving my house anymore. The pressure of conforming to society and worrying and force masking myself to please whoever I was around wore me paper thin. OCD was making my life smaller and smaller every year. But now, after showing up and continuing to try things that specifically made my skin crawl and learned how to sit with it, I am back to living a relatively normal life. I leave my home whenever I have to (sometimes I even WANT TO ) and I'm back to handling whatever life throws at me without compulsing and avoiding for hours every day. Even rehearsing, masking, and people pleasing are at an all time low for me. I'm so much more comfortable being authentic. It's the hardest most confusing work I've ever done, but by gum it does the trick.

I went to Shelley Martin RN at Dr Fong's office for my Botox and lip filler. I have an issue where…read moremy filler likes to roam over to my left side. Shelley was amazing! She evened everything out and gave me that coveted lip flip. My lips looks amazing and the Botox smoothed everything out. She's not only professional but she's personable. Highly recommend!

Great place, Dr. Fong and his staff are great. Making you feel cared for. 100% Thanks David…read moreLee-sang, Reno

This place is impossible to deal with. You cannot reach a human on the phone. You have to play…read moregames with their computerized phone system. If you press 0 to bypass it, it says "transferring to the operator" and then hangs up on you. If they call you, you still can't get a human. You are called by a computer and have to play more games. If you go to their website to try to schedule an appointment, EVERY attempt ends with, "we have no providers, please call...." so you're stuck once again. I have three referrals from the VA to this place. I'm going to cancel all three and go elsewhere.

Dr. Jermoy is the best and very helpful and understanding! The staff is great and took great care…read moreand made me comfortable! The experience makes me feel better to come back

It's nice to have a free-standing ER where you may be seen sooner than going to an ER at a larger…read morehospital, however, in our case, it was not. We checked in around 9 pm and left around 5:30 am. I can't get into what brought us to this ER, I can say that it is not the staff's fault we were sitting there all night. Northern Nevada ER, if you are going to offer certain things like X-ray or Ultrasound, then you might want to actually have those things readily available and not leave patient waiting for hours to get them. Apparently getting a report from radiology was part of the problem. Had I known, I would have gone to Renown ER at South Meadows. 8 1\2 hours is very unreasonable. #Emergency #Hospital #Wait #Xray #Ultrasound #Patient #Frustration #Nevada #Radiologist #Problem #Hours #Delay #Service #Disappointment

This location of the Northern Nevada ER was an absolutely horrible experience…read more My husband Was having a very painful experience with a Kidney stone. His pain levels escalated to a level 10 immediately after arriving at the location at Maeann and Mccarren here in reno around 5pm. We were put in a room in the front part of this facility where we could clearly see people working. I kept asking when he would be seen, I told them he was in horrible pain. I watched the so called nurses ignore us Intentionally, they were eating, avoiding eye contact etc. Never once did they show compassion. The Doctor sat at his computer eating and apparently we had shown up at a very inconvenient time shift change, however, from what i could see all of the other cubicles were empty! They were not busy, but they were discustingly uninterested in helping Erik. They finally sent someone in 3 hours after we arrived to administer a pain med but, she forgot to hook the med up to his IV. When I went out saying what the heck, my husband is writhing in pain and you all are doing your best to ignore his situation. They sent a security guard to make tell me to go sit down and wait. We were there 6 hours. This was in February 2026, we just received a billing stating my husband had no insurance coverage for that visit. We provided them with all of the information for insurance Etc. This management sucks ass!!

I was at Renown South Meadows but actually the review is for their new Conrad Breast Center South…read moreMeadows. It is a large three story building to the left of the existing facility. It is a beautiful and impressive building. Very new, very spacious throughout, lovely decor. The calm vibe there is achieved by the large inviting areas, the soft color schemes, the large appropriate artwork and so much space. Hallways are wider and everything looks fresh and clean. Waiting areas have a small coffee station, a selection of fun, comfortable chairs. Top this off with attentive and pleasant staff. Center addresses cardiology and breast concerns. These are situations that can be stressful but they have achieved the most calm and pleasant environment for these appointments. Kudos to all! Lots of easy and parking close to the building plus a small golf cart style little shuttle is there in the lot to assist as needed. Nice! Staff told me this building of just a year old. I was beyond impressed with every aspect of my visit here today!

If you have an actual emergency you better go somewhere else. The ER here is always a total joke…read morefor wait times. The worst in the city by far.

I am very disappointed with the service today, Friday, August 7. I called the pharmacy before…read morecoming, and the employee told me they closed at 5:00 PM. However, when I arrived, the doors were already locked about 5 minutes early. There were only a couple of people outside waiting to pick up their medications. I spoke with an employee, and he told me they close 5 minutes early. This is unacceptable. I drove 20 minutes to pick up my medication based on the hours provided. If your hours are until 5:00 PM, they should be respected. If you actually close at 4:55 PM, then the posted hours need to be changed. I will be coming in on Monday to discuss this issue because patients should not waste their time and travel based on incorrect information.

Lady answering the phone on April 30 at around 8:40 is really rude I asked if I can reschedule for…read moremy mom she asks for the date of birth with an attitude. I go ask my mom her birth year she then hangs up not even 5 seconds of me going to ask my mom and handing her the phone so she can give her information if you don't like your job answering the phone and dont have patience you can go look at another job. A front desk job is not for everyone it is not my fault you didn't get a goodnight sleep last night :)