Excellent tax accountant. Very knowledgeable and helpful. Have used their services for over 10…read moreyrs and alway so very pleased

From the moment we called Aaron's office back in 2016, we felt like we would have a good…read moreexperience. Stacy was warm and welcoming and Aaron was calm and competent. We had a complex tax situation involving rental property as well as tax mistakes made by previous preparers. Aaron used his considerable knowledge and consulted with colleagues to come up with a way to "right the ship" and get our tax returns done correctly. We have since moved out of state but we have continued to have him do our taxes, not only because of his professionalism and competence but because he truly cares about doing the right thing by our family. I also believe his fees are reasonable, considering that he is not "done" until we are satisfied. We highly recommend the Traxton team!

I'm just not sure if the negative issues I encountered were due to lack of staff communication, or…read morean issue with my individual tax preparer. Maybe both. My taxes are relatively simple - single female, renter, basic 401k, etc. But I had just moved here from NY in the summer of 2020, and did not want to do anything incorrectly. I chose PNW based on Yelp reviews & convenience. They requested the documents that they needed be dropped off - everything was done over the phone due to COVID. Cool, no problem. The day of my phone consult, I get a call from the staff asking about the documents required, saying they didn't have them. I had dropped them off as requested prior to my phone consult date. My stomach dropped - I'm thinking my main tax copies are gone. They called me back later saying they had located them. Phew ... I then did a brief phone call with my preparer, Ryan. It took about 10 mins & the only sticky topic was how to address the fact that I didn't get any stimulus when I should have. He was nice & seemed knowledgeable, so I felt good about everything up to this point. I'm told to let him know when I'm ready for him to submit everything & it will be done right then via e-sign. Now, to be fair - they do inform you that the cost of your taxes being done is based on the NUMBER of forms they have to fill out. You're to look at their website & figure out what your total will be. Unfortunately for me, I was personally not sure what I should anticipate since I had both NY & OR forms. I will say that I was completely freaking floored when I was charged close to $600. I had my 2019 & 2018 taxes professionally done by a CPA when in NY - both times less than $200. Moving forward - It took me 3 separate phone calls over the course of a couple of weeks to get the message through that I was ready to submit the taxes & ready to pay. Each time I was told it would happen by whomever answered the phone, & that I would get an email confirmation for e-sign & CC payment. Each time I waited ....waited ... called back ... waited. Each time I had to re-explain the situation to whomever answered the phone. Finally after the 3rd call, this got done. I e-sign & put the (what feels like outlandish) preparation fee on my credit card. I was then told I needed to pick up my completed tax booklet & forms from the office & that I would get a call when it had arrived within the next few days. Two weeks later I call them, as nobody had called me ... am told it's there ... so I go to sign & pick them up. Again, lack of communication. Next, I get my refund & it's a little under $500 of what my preparer had told me I would get back. I called his office 4 separate times, leaving a message each time, before I finally got to talk with my preparer to ask what had happened. I'm told he doesn't have a way to know that because he can't access my tax info. I contact the IRS like he tells me to & get a letter about them adjusting my refund. I was told to let him know what the IRS says & to send him a copy of any info I get from them. I emailed him a copy & wait 2 weeks. No response. I then start calling the office. Again, 3 separate messages left with no call or email back. Seriously, guys?!! Today, I called again & explained the situation - my preparer wasn't in the office. BUT ... I FINALLY had the luck of speaking with a lady who actually took initiative, looked into my file, looked at the letter the IRS sent me about the adjustment, AND got back to me right away. She explained what had happened and actually seemed like she cared and wanted to help me. So - thank you Julia T - I almost considered giving 2 stars because of you. To summarize, I work in a professional service industry. It would never, EVER be acceptable to ignore my clientele after they had paid for my service. If I have to stay hours past close to answer my client emails & phone calls, I do it. Never in my wildest dreams could I feel okay ignoring messages or emails like this company has. Ultimately, I have to take the responsibility for the money it cost me for my taxes - I just didn't know any better that I would be charged for both NY & OR. Do I still feel like I got swindled? Yes. If you're going to charge me premium rates, I sure as heck shouldn't have to jump through all these hoops & waste my personal time begging for a response. Only to be ignored. I feel that I was incredibly patient & gave them the benefit of the doubt repeatedly. I was never once told "sorry" or offered an apology when I explained over and over that I had already called or emailed, I had already left a message, no one had gotten back to me, etc. I never became verbally upset or rude, despite how I felt. You can do better than this place, at least until they fix what I can only guess are some serious communication issues, or a general lack of client support/care from some of their tax preparers.

April at PNW Tax Service has done my taxes for almost 20 years. She is wicked smart, on top of all…read morethe new and existing tax laws, and offers lots of tips and suggestions in regards to my assets and investments. Even when I am late starting the process because I am waiting for one statement or revision, my taxes get completed quickly. April is fast, efficient, accurate and communicates clearly. I'm amazed at how quickly she goes through my stack of papers in what seems like no order, yet everything gets completed in record time and accurately! On top of all that, she is a really nice person and a pleasure to work with. There was one year I decided to do my own taxes to save money - huge mistake! Unintentionally I left out one income interest statement which the IRS caught 3 years later. I had to pay a large penalty, redo that year's taxes and the following 3 since the refund amount changed, changing the subsequent year's reporting. That one mistake cost me thousands in tax preparation to correct the original year, the 2 years after and the current year. Lesson learned. Now I'm paying it forward. Get your taxes done by a professional who is expert in their field, on top of all the new laws and accurate! April and Pacific NW Tax Service is my choice all the way. I'm very satisfied with the level of service they provide.

We used Ron 15 years ago for our taxes because my husband was a sole proprietor of a business and…read morehe was really helpful. He walked us through the process, responsive, & accurate. He was reasonably priced which we appreciated since we were on a tight budget.

I've been a client here for over 7 years. They are honest, have my best interest at heart and are…read morealways available to answer my questions. I've referred family and friends to Rowell. They are the BEST! As a small business owner they have helped me navigate through new tax laws as well as directed me how to best keep my business running through the toughest of times. Love these guys!

We've been using Metzger Tax Service for a few years now, and we've always been pleased with their…read moreconsistent professionalism and promptness. Their office is comfortable, with snacks and clean furniture. They also have a private conference room for meeting to discuss files and any other pertinent business matters one might have. Their parking lot is quite large, but has a strange configuration that can sometimes bottleneck with other cars. Be careful when entering and exiting the lot.

I've been going to Metzger Tax Services for years. This will be my last year. I was charged an…read moreexorbitant fee for my taxes. The receptionist was very defensive when explaining why I was charged so much. I did not like her attitude and I did not like their fee increase. Good luck if you have a complicated tax situation. Mine was not.

Love the folks here. Running a non-profit theatre company and they always help s with everything…read morefrom bookkeeping to taxes. Everyone there is great. I heartedly endorse them

Suffice to say a terrible experience. I did not hear from them for over a month. With a very short…read moretime left to prepare my bookkeeping for tax time, they completely dropped the ball and had done very little. If you want more insight into this company I suggest you read the google reviews before deciding on them. Avoid!

We were referred to OD for our individual taxes by some good friends whom we trust deeply. Our…read moretaxes are more complex than I felt confident doing on my own with TurboTax or whatnot, and we wanted professional help. On our initial calls, OD gave us some great free advice on our situation, and quickly built trust. Unfortunately, all that trust was quickly flushed down the drain during the tax prep process. We were pawned off to another accountant, who was very unresponsive and the opposite of prompt. After getting them all of our information weeks before their requested deadline, then multiple emails, calls, and voicemails, we finally got a return call late in the evening only a few days before the filing deadline asking for more information. After this, we didn't receive our review copy of the return until the date of the filing deadline! We had hoped (and communicated the same to OD), to have our CFP (not from OD) review the return before filing, but didn't get this opportunity due to OD being extremely late with the draft. We barely got it in! The simple way to handle this would've been clear communication, an estimate of the taxes we owed, and a recommendation to file and extension. None of this happened. There was no apology or acknowledgment of this, just an impersonal request for feedback months later, and a surprisingly huge $3500 bill (!!) in July. They also promised to review our return with us after the fact and make some recommendations for our next-year tax planning, but never made good on this promise. Needless to say, we will not be using OD in the future. Take your business and dollars elsewhere.

I would avoid doing business with this firm if you are an individual or small business. We have…read morebeen in business over 40 years. We moved from OR to WA and had our longtime accountant retire recently. O-D claimed that they were the answer for our accounting needs and made numerous promises to get us to sign up. They paired us up with a remote accountant who is never available to meet and won't call us back. Also very condescending. Before we realized what type of business O-D is, we included our daughter, a college student with a part time job, in the tax preparation services. They charged us $1500 to do her very basic taxes! Unbelievable! Under their watch we have to pay in more than we ever have in the history of our business. not personable, not accountable and not prompt. What more could you ask for? Don't find out, go elsewhere.

Very helpful with both bookkeeping and accounting/tax questions…read more I'll be using them for a long time moving forward!

Every small business owner I know has nerves about their tax strategy and tax planning. Before…read morePearson my taxes were always in the back of my mind. After Pearson I know how full confidence that I have the best people on the job. They handle my payroll, bookkeeping and tax preparation. I've even had issues with back tax adjustments (stuff I needed fixed from before I started with then) that they have handled expertly and quickly. Early on, i even double checked a lot of their advice with other CPAs to make sure I was getting the best and their guidance has been impeccable. Lorilyn is a tax expert and her team is top notch.

I am a USG employee and have been getting my tax returns done here for over ten years. The whole…read moreexperience has been very professional and reliable. They can get busy, especially around tax time, so make sure you submit your taxes ahead of time and schedule an appointment. Stephanie and her staff are personable and responsible and will get the job done right the first time around.

As a business owner, I called and spoke with Tammy whether her company would offer services that…read morewould fit what I needed. Although it turned out it was not a good fit, Tammy took the time to educate me on what I needed, which I felt was very generous. I can tell Tammy is a person who really cares about trying to do the right thing, I was impressed by her integrity.