Completely incompetent at best, scam outfit at worst. Does business as unlockedcells.com. I had the same experience as other reviewers- they took my money and did not ship my order. They don't answer their phone and the online support only provided ship dates that came and went without any activity. I tried to give them the benefit of the doubt but after 3 weeks of excuses and several missed shipping dates, I cancelled the order. read more

I emailed the support team twice - no response. Called the support team - no answer and they dont check voicemail. I ordered a phone on July 29th and have heard nothing about its whereabouts! Today is 8/11/16. . I have tracking information but USPS says its "The U.S. Postal Service was electronically notified by the shipper on August 1, 2016 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available." At this time I am going to cancel my order, pray for a full refund, and order my phone via Amazon prime - where I always get good service. Also - I could see if I tried to order the phone and it was listed at a ridiculously low price - like $100 dollars or something - that this would be a scam. But the phone was listed at around $50 less than anywhere else, Id much rather spend that $50 with a more trustworthy company. read more

This company is a scam a bunch of crooks. They only take your money and never send the product. I wish for them to go out of business and stop ripping people off. I placed my order and payed for expedited shipping as of now I still have not received my order. I will be filing a claim with my bank for goods not received. CROOKS!!!!! I looked them up on BBB and they have an F rating for just doing that, nothing but complains. I have sent several emails no reply. They don't answer the phones but do say to use the chat now which DOES NOT WORK. BE WARE SCAM !!!!!!!!!!!!!!!!!!!!!!!! read more

This place has terrible service. Still no phone. I wish I would have checked yelp before ordering. That would have prevented me from going through this process with them. Stay away from this company. read more

Slow service. Was sent wrong item. Clearly was not a 60 day returned item as advertised. I have phones, years old, that look new. They ignored my refund request for months. Had to dispute it with the credit card company, which they told me to do. Lots of paperwork, but finally got a credit. Do yourself a favor and stay away. read more

One star is too much for the kind of service I had with them. I ordered two iPhones with screen protecter covers. The only email I received was the order confirmation with delivery estimate. Around delivery date I noticed that no shipping info received yet, so I called their contact number. They have answering machine only, so you could leave a message and/or email them, but no customer service... The phones were never shipped until a couple of days after I send them email and left a voice message to REMIND THEM!!! They arrived over a week late than the date estimate on the order made... I also received one iPhone with different color than the one I ordered, its just whats available in their store I guess... As for the screen protectors I ordered, the ones I received were not even for the iPhone models... Good luck with your orders with them... read more

Placed my order on 5/21/17. Was told by Katie (rep) on 5/22/17 that handling would take no more than 3 days and that my phone would ship on 5/24/17. Spoke to Katie again on 5/24/17, who said my order would be going out that evening. I explained that it was a time sensitive issue and she reassured me that it would be shipping that day. I didn't receive an email with my tracking number, so I called periodically throughout the day on 5/25/17 but conveniently nobody answered all day. I again spoke to Katie on 5/26/17 and she said due to a natural disaster in the company's area, they couldn't ship my phone out on 5/24/17. Mind you, I live 30 minutes north (Jacksonville) of the company's physical location (St. Augustine) and I can attest there wasn't a natural disaster. When confronted with this, Katie claimed the natural disaster was a tornado WATCH (a watch is when there is the possibility of a tornado and a warning is when a tornado is on the ground). My head almost exploded from the stupidity that was spewing out of this imbecile's mouth. She either didn't remember talking to me prior (even though she's the only one who answers the phone or chat) or she's not smart enough to keep track of her lies. Katie then said my phone would be shipping shortly. And here we are. It's 5/27/17 and I've been provided a tracking number from the USPS. But guess what? The tracking information indicates that the USPS hasn't received the package from the company, only that a tracking number has been assigned. The earliest my package will be mailed now is on 5/29/17, which is 8 days after ordering, 5 days after max handling time. This is completely unacceptable and terrible customer service at best. I wish I would have read the other reviews on here before ordering from this deceptive company. This company has 2 websites that I know of. Devices-now.com and UnlockedCells.com. The UnlockedCells.com site uses a review company called "ShopperApproved.com". Conveniently, you cannot see nor read the negative reviews for this company. It's full of generic reviews that are almost certainly written by a team at ShopperApproved.com. There's a reason why Devices-Now.com created UnlockedCells.com. They had to rid themselves of their negative reviews (see below for further proof). Do not purchase from this company/2 sites. Trust the reviews you read below. They are 100% accurate. read more

If you want to loose your money, you can order something from their web-site. I'm trying to get the refund for the phone that I returned since May. Their customer service is unacceptable, they have millions of reasons not to return your money back. Just stay away from them read more

I see that I am not alone. I have not received my order (Ordered on Feb 21st and it is now March 6th) and cannot get a response from Devices Now. The automated Email reply to my 'Ticket" said they were moving, but the promised shipping info and tracking number was not sent. I have tried phoning them but only can get an automated voice telling me to write a ticket. Apparently, this company has not corrected this type of problem dating back to 2017. Wish I had checked Yelp and BBB prior to ordering anything from Devices-Now.. read more

Ok. My phone died (screen turning off randomly) after less than a year. Never had this experience with a Samsung phone. I think it was already defected or fake. Watch out. Not worth it. Spending that extra $100 on Amazon might get you a real phone vs. A fake one here. Ultimately you will be wasting money getting anything here. read more

If you are not in a rush to receive your phone- this site is for you. It's cheap and the phone arrived in a good condition. However, in addition to the shipping time, expect around 10 days handling (which they only tell you after you call, if they decide to answer, which they never do). Their customer service doesn't answer emails either. I guess it's still worth it if you have a back up phone. read more

Totally scammed me. Sent me a non-functional device, customer service rep lied to me regarding a replacement. Manager doesn't care. Total fraud, I'm looking into legal action read more

I give 5 stars because I had no communication problems. Got a response in decent amount of time. Also processing my order was fast and shipping was fast. Arrived earlier then expected, right before Christmas and it works great! Money well spent! read more

This place has terrible service. It has been about 2months since i ordered and refund money back and Still NO refund yet. First few times they have some online chat so it seems process my request til early last month, but til now, i have not get any email and response from this annoying company. what a customer service!!!! read more

This place is a scam. It's been over a week and my order is still processing. They don't have a customer service line, and I think emails and requests made over their website go to a spam folder. I'm pretty sure they've just stole money from me at this point, I don't know if I will ever get my phone. read more

This business is a scam! Ordered phone Feb 16th and orders is still processing they don't answer lhone or reply to email took money no phone and no contact you can't trust them read more

This is my first time using this company and it may well be the last. It has been by far the most horrible customer service, no responses call, as in no one picks up the phone and they have the nerve to say this is an unmonitored voicemail. I place my order February 19th and should have had the phone by now. I have only had one correspondences via their help ticket which sounded like a general message to everyone who has not received their cell phones in the time their website States . I need my phone by tomorrow, it has been paid for and still has not shipped. I've left several helped desk emails. I've called several times, still nothing this is the worst customer service ever and I am thinking it is a scam. read more

My bad experience with this company started June 20th when I purchased a cellphone online. It didn't ship on time and when I received, it was locked. It was returned and the replacement phone couldn't be updated so it was returned. I was informed I would receive a refund. It's now December 6th and I'm still trying to get the refund. The last response I received was October 19 stating they were having issues refunding to my credit card. Odd, they didn't have any issues charging to it. I have tried to call many, many times. They do not answer and have a recording that will not allow you to leave a message nor transfer to a dept. I've put in many, many help desk tickets. They have my email address, phone number and the help desk tickets so absolutely no reason for their lack of response or resolution to the refund issue. read more

Let me tell you my far worst, and horrible experience in my life. This is about shopping with www.devices-now.com website. I have placed an order from the company (www.devices-now.com) on April 4, 2016 for an Apple iPhone 6 16 GB Unlocked with HD Screen Protector, 3 in 1 Charging kit. Let me paraphrase the description about the product on their website. * Apple iPhone 6 16GB AT&T (Factory Unlocked), Lightning USB Cable, AC Charger & Earbuds inside the packaging * Color: Space Grey * Condition: Like New/Open Box - This device was purchased and returned within 3 days of use * We rate this device as a 9.9 out of 10 condition. * Free Screen Protector Installed on device!! * This device is factory unlocked for GSM use on any network globally (See compatible carriers tab) * Clean IMEI and Clean Apple ID for easy activation * All of our devices are sold contract free! * Moneyback/Exchange warranty * OEM Apple product guaranteed! At this point, I would like underline the phrases "returned within 3 days", "9.9 out of 10 condition", and "Moneyback/Exchange warranty". Let me come what I experienced. First thing that I noticed when I got the package is that the accessories that I bought with the phone was not in the package. I did not pay a lot, so I did care. Then, I got the phone in my hand, started to examine that. The back of the was full of scratches, and at that moment I decided to return it back because I did not believed that the phone was returned within 3 days, it was not 9.9 out 10 phone, at all. Then, I contacted with the company. Let me put the messages, here. Me: "My order #100029798 has arrived today. However, I have a few disappointments with the order. First, the phone was described as a returned product within 3 days. Of course I don't know how long it has been used, but it is full of dings and scratches on the body, not just a few, So, I strongly disbelieve this product was returned within 3 days. I could find much cleaner products on the second hand market. The thing is in 3 days, I will going out of country, that's why I got this product, and I had planned to bring it with me. Thus, I want a solution about it, Second, I have ordered the phone with HD screen protector, and 3 in 1 charging kit. However, they did not come with the phone. Nothing else was in the box, with the phone. I must say that, with all these, it is a disappointing experience with your company so far." Company: "Hello, I am here to help you and i am sorry to hear you have had such a terrible experience. When are you actually leaving town because i would like to make this right before you leave. Look forward to your reply Thank you!" Me: "Hi, Well, actually, my wife was leaving town, and she left on April 14. I was not able hear from you before she left. So, I would like to return the product that I got. Itinerary is attached." Then, they arranged a return for me. Other than missing ordered accessories, everything was cool till that point. I returned back the phone, and they refunded me missing %15 that paid for arrangement fee. I called them immediately. (Btw, there is no phone number on their website, under contact us section, just a mail option opens, I had found in the order confirmation mail.) I told them that I did not return back the phone for nothing, it was not matching description in their website. So, the arrangement fee was not acceptable. At the beginning, they did not accept that phone was a mismatch with the description, and they tried to convince me. Every time I say something, the lady on phone told me "I need to ask my boss", and back and forth like this, we spent almost 30 mins. After 30 mins, they told me that they could keep the %5, and give me the %10 as store credit. Then, I told them that if they had offered this at the beginning, before trying to convince me, I would accept. However, after that much talking, I did not accept that. They told me that, finally, they needed to escalate this to supervisor, and supervisor was gonna call me within 48 hours. I had waited 9 days, nobody called me, and then I called them back, and reminded all these things. I felt like I was experiencing a "dejavu". The lady kept saying "I need to ask my boss", and they offered the same thing. Finally, I told them "I am the victim here, and I will use all my rights to go consumer protection organizations, and I am gonna escalate this, in fact you did not. I would like to type this part big and bold because they were really bold. They threaten me to sue me back because of my slanders. I did even put the messages between me and the company. There is not any word, but all the truth. Stay away from this company. read more

Devices Now sold me a stolen Galaxy S5 phone. They are crooks. They do not answer their phone, no answering machine, just an email. Stay away from these thieves. read more

I have been back and forth about the phone they sent with delaminated and chipped screen, after I paid extra for the "like new" phone. I could go on and one about the mind blowing lack of business ethics. But instead I will simply warn you. DO NOT DO BUSINESS WITH THIS COMPANY!!! I an in dispute with the bank now to have the charges reversed, and they are behind me 100% after finding numerous complaints on BBB, and trusted review sites. read more

Devices-now.com is the worst company I have ever dealt with. To keep a long story short, this whole site is a SCAM. They don't ship items at all. I doubt they even have an inventory. You can't even talk with customer support - try calling their phone number, emailing them, creating their support ticket, nothing works ... Their customer service is a total black hole - you try to communicate with them, but they won't respond. I filed a dispute with my credit card company. My best advice, NEVER DO BUSINESS WITH THIS COMPANY. read more

This company is an absolute fraud! Caution to all potential buyers: do not order ANYTHING from them. They will bill your card immediately, send you an order confirmation that goes stagnant, and you hear nothing from them. If you are lucky enough to reach them (very difficult) to inquire, they will lie to you and tell you that your order is about to ship. Then they will provide you with a USPS (or similar) tracking link. If you check that link over the next several days, you will see that the USPS hasn't received any package from them and is waiting for a package. Then, once you realize you've been scammed, and contact them (emails, blog, phone.....none of which will receive any responses) to cancel your order and refund your money, you are again in a waiting mode. Then, two weeks later, you check the USPS tracking link, and find out they shipped a package anyway (despite having told them to cancel your order two weeks prior). Still haven't received any refund of my money, and will be REFUSING to accept their package from USPS. I have filed complaints with the BBB, State of Florida Fraud Division, my financial institution, and the FBI IC3 internet crimes task force, and would encourage all people who have been similarly ripped off by this company to do the same. I don't know if I will ever see any of my money back, but I will continue to file complaints to any agency/source that will spread the word of this fraud. Buyer beware! They will steal your money! read more

This place and its alias Unlocked Cells suck a bag of D's. These people don't answer the phone or respond to their help tickets. I bought a phone off of them 2 weeks ago and have been trying to find out where it is for the past week with no response what's so ever. Unfortunately I didn't do my due diligence first and research the company. Now I have to wait for Amazon Pay to cancel/refund my money which is going to take another 3 weeks. read more

It has been impossible to get a response from this company. We ordered a phone which arrived in good time. Unfortunately, it did not function as expected so we opened a "ticket" (request for help). After a few days (although it notes no more than 48 hours response time) of no return email or call, we decided to send the phone back. To do this you must request an RMA on their website. I requested an RMA and followed up repeatedly. I also opened another "ticket" to try and get information on the RMA. It has now been three weeks with no response from the company. I just want other buyers to beware that although the company states a return policy, they do not uphold it so your purchase will be final. read more

There should be a Zero star option! There is so much wrong with this fraud of a company, it's hard to know where to begin. If you are thinking about going with them, please STOP and look at a legit store - Best Buy or any phone carrier, which I ended up having to do. Long story short it has been 3 1/2 months that I have been disputing this company. First, they never got back to me, so I dispute the damaged phone they sent me. Then they contact me 2 month later!!! Saying for me to return the phone and I would get a refund. So this is where it got even worse. I ended up not filing the needed paper work to dispute the charge because Devices-Now says they will refund me. Big Mistake! For the past month and half they have been giving me the run around saying Paypal is not letting them refund me! I contacted Paypal and they said they were never alert to do a refund...So if you are getting messages that say this - "PayPal gateway has rejected request. This transaction already has a chargeback filed (#10009: Transaction refused)." from a Devices-Now employee, know you are being scammed. Paypal said there is no such thing! Regardless to say don't let them draw out this process for you. Dispute them directly through Paypal. Sadly, because things were drawn out I will not be getting a refund :/. read more

I ordered a phone through their website unlockedcells.com. Probably the worst online ordering experience of my life. I placed my original order on 11/28/16. There was an issue with credit card processing on their end that they notified me about a week later. They finally refunded my money back to me after another week, gave me a $10 off coupon code and told me to reorder and they would expedite shipping free of charge. I finally received my refund on 12/13/16 and immediately reordered. I used the $10 off coupon code, but unfortunately they increased the price of my phone by $12 so I saved nothing. I then contacted support like they instructed to get expedited shipping. They finally printed out a First Class shipping label 3 days later. It is now a week later and the USPS has still not received the shipment. I have not heard anything back from customer support despite repeated efforts to contact. Their live support is not based out of their location, so they therefore have no more information about your order than you do. This company is a complete joke, and I regret giving them my business. Do yourself a favor and spend a few extra bucks for the cell phone you want instead of dealing with the headache this company will likely give you. read more