The hard drive on my computer went out. He said the data was not retrievable and a new solid state…read morehard drive would be $175 for a one terabyte. A one terabyte hard drive can be purchased on Amazon for $40. And all that's required to replace it is a 5 minute job of removing the cover and plugging in the new drive. So he charged me $100 for turning it on and off. I took the computer to Jacksonville and was charged $130 for the same hard drive he offered to install. My data was retrievable. My desktop was restored. The company reinstalled quick books and Microsoft word for me. Don't waste your money on this company.

DO NOT GO HERE- horrific customer service and spoke to me like I was incompetent. I dropped off a…read morelaptop to be repaired and when I spoke to the gentleman on the phone, he was curt and rude. He asked me, "have you checked your voicemail? I won't repeat myself after what I said in the voicemail, etc" after checking my voicemail three times, I never received any voicemail from the computer repair place. They were unable to fix my computer (understandable, as things happen that are beyond a persons control) but I was appalled with their lack of customer service and rude demeanor. Will never recommend this place.

If you need help understanding the computer, Steve is not your guy. He was unable to be patient and…read moredid not explain himself well. He made changes on our computers that we did not ask for and did not understand. We called him the next day (Sat) and he was annoyed to be asked to work on a weekend. Never followed up to make sure his work on our computer systems were OK. Not recommended.

From the owner: On-Site Computer Repair Services (Residential & Business): Why First Coast Computer Services is…read moreYour Go-To Solution In our tech-driven world, computers are integral to our daily lives, whether for work, school, or leisure. When they encounter issues, it can be frustrating and disruptive. That’s where First Coast Computer Services comes in, offering on-site computer repair services that bring expert help right to your doorstep. Let’s dive into the benefits of choosing our services and how we can make your tech troubles a thing of the past.

I've used them many times for quick upgrades or repairs for their convenience. I can do much of it…read moremyself but they save me the trouble. I just hired them to professionally wire my home network and cameras for stability. They did a great job. I've been happy with their work.

Highly recommend. Can't say enough good things. Very knowledgeable with fast, friendly service and…read moregreat rates. When having a serious problem with my iMac 27, they picked it up from my house, fixed the problem quickly and brought it back all for a very reasonable price.

They were knowledgeable and helpful. Charge was reasonable. Fixed the problem and cleaned up…read morevirus and malware. Was ready for pickup at time they said.

I have already reviewed this store under my real name, Patricia Mandes. Read that review to learn…read moreabout my first experience with The Computer Guys. The service is terrific. I've had another experience, which I'll describe when I get my iPad back.

Jo Ellen provided the best service to help me with the custom baseball cards i created. i actually…read morethink she was more excited than me lol. She answered every question. She was receptive to my requests. The cards came out amazing and it is all because of the work she did in the store. Thank you so much again. I am forever grateful.

Staples was a breath of fresh air after just leaving Office Max. I dropped by staples to compare…read moreprinting prices. The experience was amazing with Jo Ellen. She was just helpful and courteous. She explained how to set up the Business Plan for printshop. Where to go online and even offered to answer any questions that I had. I am definitely a Staples customer! Good Bye OfficeMax

In a world where you can be anything, be kind. Meeting Jim from ServicePros USA was one of those…read moreexperiences where you feel like you've known him forever. His approachable warm demeanor immediately puts you at ease when you are freaking out because your MacBook crashed out of nowhere in the middle of your masters assignment. Ever get a folder with a question mark on it on your MacBook and went into panic mode? After a quick google search, ServicePros USA came up, so I reached out. Speaking to him on the phone, you immediately know he knows what he's talking about, but not in a self-assured way. He takes the time to explain what he means, and that means a lot coming from a woman who thinks the perfect fix is restarting her computer. Within 24 hours of dropping it off, Jim did a system check. Although not fixable, it delivered the information well, and talked me through options. As a student, I appreciated his candor and his understanding and not charging for a diagnosis with all the stresses of coronavirus, it was a moment of brightness and kindness in a stressful world. All I can say is Jim, thank you, and I hope I can repay your kindness one day. If you are in the area, visit Jim at ServicePros USA - he is hands down THE BEST! (I did visit another store before, and was charged, and had a bad experience, so trust me!) Leave the fate of your device in Jim's hands and you'll be glad you did.

From the owner: Service Pros USA. St. Augustine Computer repair and service. We have been offering technology…read moresolutions to home and business clients since 2000. We also offer a full spectrum of services including custom websites, Printed materials and graphic Services to suit your company's needs. Voted Best of St. Augustine!

I went in today looking for 4-pin adapter to get from Molex to jst plug types. I wasn't sure this…read moreexisted, but it makes sense. She claimed no knowledge of anything like that. I showed her pictures of the two connectors. She started going on about different power outputs on each strand of the power loom and then I knew she just wanted me to bring my computer in and pay. Be careful down there. Some more self education once I started learning the terminology...$7.99 at Walmart.

Very knowledgeable, affordable, and quick with repairs. I highly recommend using Computer doctors…read morefor your computer repairs

Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.