It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

I bought a mattress online from another state for a new home in Lee - my husband landed in hospital…read morethe day before delivery - we had opted for door delivery- I called The GB store and spoke to David - he was amazingly helpful and arranged for inside delivery for me - the mattress was delivered on time the next day and is very comfortable! I still have a guest room to fill and will be going to see David to buy my next mattress and so should you!

Roxanne Was was very helpful in purchasing a mattress over the phone…read more.. She asked all the right questions and helping me secure the right mattress for my house. They were very easy to do business with me and I highly recommend them...!!

Thought you were going to get a good night sleep tonight? You thought wrong!! I was promised 2 beds…read moreto be delivered and set up 9/29 by 3pm. Noontime rolls around and I am made aware the truck has broken down, delivery will be delayed until 5:30ish. I understand sometimes circumstances don't play out as expected but by 6pm I still had no sign of the beds. Mind you, I had prepared prior, disassembled and scrapped the old metal bed frames (which they don't do for you) and now my old mattress is lying on the floor. Worried, I called the Kingston store where the man who answered continued to reassure me. "They are only a stop away, your beds will be delivered in less than a half hour!" Bullshit!! I was told 7:45 the latest, the beds purchased would be in my possession. It is now 8:30 and i'm writing this review from my floor... this is what almost $3000 and false information does! I would never recommend!

I have been royally ripped off today by this company…read more Last June I purchased a mattress and box spring; I exchanged only the mattress in July because it was uncomfortable (too firm), no problem. Two men arrived, they removed the mattress, they replaced it, the entire thing took five minutes or less. I then went back into the store last week because that mattress is also causing me issues. The salesperson did not have the different brand mattress in stock and recommended I go to Raymour and Flanigan, which I did immediately. There, I found a replacement mattress (memory foam). I then went back to Mattress Firm thinking they might have this in stock (since I wanted to keep the purchase "in house" with the least hassle for all parties.) The salesperson told me that is not in stock either and there's a wait list for October. That puts me outside my 120 day warranty, so I returned the mattress AND box spring (on paper) and somehow, despite the mathematics, I was shorted about $300. I still don't know how that happened but at this point I wasn't going to argue and she couldn't "fix" it because the "computer" calculated the return amount. I returned to Raymour and Flanigan and purchased another set: mattress and box spring. It was to be delivered tomorrow (Sunday, 8/22). Today (8/21) the Mattress Firm delivery personnel arrived to remove my mattress and box spring. The Superintendent of my building was with them when they got to my door. The younger delivery man stayed, the older went back downstairs with the Superintendent (I have no idea why). The younger man entered my apartment, took the mattress off the box spring, and put it against the pantry door in my living room (in the process he dislodged my security camera and broke it). I objected to this, as I now suspected it might be damaged this way and I knew they'd blame me, but he insisted it was OK and then went back into the bedroom (with me right behind him) and reached down for the box spring, in the process he TORE OFF THE TAGS ON THE BOX SPRING. The box spring was the original delivered to me in June and it had NOT BEEN TOUCHED until the man did it. The tags were lying on the floor. He took the box spring into the hall and leaned it against the wall, examined it intently, then told me THE TAGS WERE REMOVED and he COULD NOT TAKE IT BACK. HE had removed the tags, I had NO idea what he was talking about. We went back and forth this way for a couple of minutes, I called the store, the salesperson told him "If the tags are on the mattress, TAKE THE MATTRESS". At this point, I knew I was going to be STUCK WITH THE BOX SPRING but I thought well, I can cancel the box spring for the new mattress and use this one! His partner had reappeared and the partner said he had to GO BACK DOWNSTAIRS to call the "warehouse" because the tags were NOT ON THE BOX SPRING. Meanwhile, he had a cell phone in his hand, so now I know something is NOT RIGHT about this, correct? I had asked the younger man to step out of my apartment so he was standing in the hall in my doorway. When his partner left, he told me he had to bring the box spring back into the apartment. I KNEW there was a gimmick here and I said NO, first take the MATTRESS out, but he refused. He said he couldn't put the mattress on the "dirty rug in the hall" (even though the rug is not dirty and the box spring was already there!) He stepped toward me, I told him stay out of my apartment, take the mattress first, he stepped toward me again and used one of his hands to try to push me out of the way. At that point, I called the store again. End result: THEY REFUSED TO ACCEPT THE MATTRESS BACK EVEN THOUGH IT HAS ALL ITS TAGES AND IS IN ABSOLUTE MINT CONDITION, NO DAMAGE AT ALL, NOTHING. So now I spent $4300.00 for a mattress THEY REFUSE TO TAKE BACK because the BOX SPRING (sold SEPARATELY) doesn't have the right tag. I called the bank, they are disputing the entire charge, and I went to the police department and filed a report regarding what the younger man did. WHY DID I DO THAT? Because this company is RUTHLESS and who knows WHAT that guy was going to say! ANYTHING is possible. I did not press charges, YET. I find it particularly ODD and SIGNIFICANT that the box spring, original to the purchase in June, somehow INVALIDATES the warranty ON THE MATTRESS especially when the delivery person REMOVED THE TAGS IN MY SIGHT and then tried to push me out of his way so he could bring the box spring back into my apartment. I'm over 65 years old! WTH is wrong with these people? DO NOT SPEND MONEY IN THIS STORE.

I just had a great experience at Mattress Firm. The person who helped me was very knowledgeable and…read morehelpful. He was not pushy, but spent the time with me so that I was able to make a good decision. I will recommend this place to others!!!

I am clearly not the only person to have been lucky enough to meet Darnell. We needed a specific…read moretype of mattress super fast in the midst of a bit of a family crisis, and Darnell was so helpful. He quickly picked up on the urgency, found us a perfect option in stock and made our check out and loading so fast and easy. We will need a few more mattresses replaced this year and I will seek out this store and Darnell because of the exceptional customer service and genuine caring. Mattress Firm is lucky to have him!

This place is a joke. It's the mattress store equivalent of a used car lot. The mattresses are…read moremostly the same as at Furniture Plus down the road, but pricier. We went in with a straightforward goal: a full mattress, a queen mattress, and basic platform beds for each (no box springs or headboards needed). The salesman two salesmen wouldn't give us straight answers about how much anything costs, tried to convince us to buy box spring sets, and seemed to be pulling up models at Wal-Mart and tacking on their mark up. 0/10, would not recommend, stay away. The Google reviews are a scam; the business asks you to submit a 5 Star review and they have a third party software filter and post them.

This store is a sham. Trust your instincts and avoid it…read more The sales guy, whose name I believe is Tommy, sold my friend a nice new matress at a good price. He explained he can extend the discounted price because the matress my friend was interested in was discontinued, they have them in the warehouse to sell, and they can be flexible in price. We walked out satisfied. About a week later, the matress was delivered to my friend. She took off the plastic cover only to find out that this store delivered a used mattress or floor model with blood and stains all over it. Never ever did Tommy explain that the discounted price for the matress was only for a used or floor model matress. In fact, prior to completing the purchase, I asked Tommy where the matress will come from and he explained his warehouse and that they own back stock of the discontinued model. This store tried to deliver a used matress to my friend, but fortunately she is smarter than these swindlers. Ultimately, after a fight, metro matress agreed to pick the matress up and refund my friend what she paid for the matress. What a waste of time and energy! Of note, tommy insisted my friend post a review on Google and sent her a link to fill out a review prior to receiving delivery of the matress. She now cannot edit her review because tommy gets people to use the third party review platform that doesn't allow edits. So I wonder... How many of these five star reviews are accurate???? Don't find out for yourself, just avoid this store.

Don't do business with these people unless you like throwing money away. We found out the hard way…read morethat their policy is NO REFUNDS NO RETURNS UNDER ANY CIRCUMSTANCES. We ordered a mattress and box spring for our 3rd floor guest room. Metro Mattress delivered the items to the front porch so it was up to us to get them up the stairs. Turned out the box spring could not navigate a tight turn on the stairway so we couldn't use it. We let Metro Mattress know we needed to bring the items back and they said no way, no returns regardless. The items are brand new in their packaging. This is ridiculous. Casper for one offers a "free 100 day sleep trial" so I can't imagine how Metro Mattress can stay in business with this policy. Actually, I can: because people don't learn about their policy until it's too late. Please read the word!

We were so thrilled with the bed we purchased from Metro Mattress , that we…read morecalled to inquire who the manufacturer was for an out of state purchase. Fortunately for us, Adam answered our call. Adam is a walking encyclopedia of mattress knowledge. Amazing!! And what a great guy!!! He recommended another mattress for us as the mattress we purchased is unavailable in our area. Sure enough, he was right! We followed his suggestion and purchased the mattress he suggested. Lucky you if he is your salesperson at Metro!! Lucky Metro for having such a great sales person!

Mattress By Appointment Ravena is also known as Cloud 9 Beds Ravena - with owners Michael & Anne…read moreAdams. Mike is not only a congenial and fantastic salesman, he takes the time the thoroughly educate you on the differences between mattress styles and makes recommendations according to your individual needs. He spent over an hour with us, letting us try out different styles, and working with us on our requirements, before making a purchase... BUT, this took place... And this is a big PLUS for Mike Adams... (any other company would have said "Sorry you made your choice, now live with it) Thoroughly from my own choice, I had selected something called "a high rise frame", thinking the extra height would make it easier for me to get in/out of bed (as I am handicapped and cannot move my legs, normally)... However, AFTER it was set up in my home... I discovered it was literally 8" to high for me to be able to lift my legs on to the mattress without assistance from my hubby. ONE CALL to Mattress By Appointment Ravena, and Mike came over to our home, assessed our situation, drove back to his store to pick up some temporary slats so we could use our new mattress with an old bed frame, pending his obtaining a new support board that would be needed in order to use our old frame... even driving to Kingston to pick it up from a competitor's store, so we wouldn't have to wait weeks for the new order (thank you new tariffs!). He even gave us full credit for the returned "high riser frame. We cannot encourage enough, for our friends, family, Facebook or Nextdoor friends, who are in need of new beds or bedding supplies, to patronize and support this local business: Mattress By Appointment Ravena https://mbaravena.com/ also known as Cloud 9 Mattressez-z-z Ravena operated by Mike & Anne Adams 518-852-0071

Friendly service. Owned by a husband/wife team. Mike was very flexible with appointments. We got a…read moremattress that was literally half the price of similar mattresses we had seen in other stores. Delivery fee was based on mileage, not flat rate which saved us a lot of money compared to other stores we had gone to. We had a difficult stairwell in an older house to negotiate mattress. Mike and his son worked really hard to get it up the stairs and around the corner without complaint. I think a chain store delivery person would have just said it couldn't be done and left.

I know I do a lot of positive 4 & 5 star reviews and I truly believe they're deserved. But in this…read morecase, I really wish I could do a 6 star review. Well, we bought a top-of-the-line Beautyrest mattress that arrived very quickly, and we love the sleep quality but that's not it. Steve's customer service ethic was over the top. We needed help converting our full to a queen and he wouldn't let up on assisting us until it was resolved. He was incredible. I love doing business with locally owned small businesses like this one. Last year we went to a sort of big box furniture store for another mattress. The salesman was absolutely not helpful, and the company's promise of a quick delivery was not honored. We need more excellent small businesses like Steve's.

Phenomenal place, won't go anywhere else. Steve made great recommendations, has great prices, and…read moreis just all around easy to work with. Really can't praise this place enough.