My mother's car has been at Devoe's service center for almost 3 weeks, awaiting repair authorization from her extended warranty company, Everything Breaks (EB). In the meantime, she's racked up over $1000 in rental car fees. It has been an absolute nightmare dealing with EB, since their call wait times are consistently 45+ minutes. After weeks of daily calls back and forth, between EB and Devoe, trying to move things along, I finally spoke with Victor, the service manager at DeVoe. I have no idea what he said to EB, but within about 4 hours, the claim was approved and my mother was given a loaner. I am EXTREMELY grateful to Victor, and the entire DeVoe team (all the way up to John, the GM), for their assistance, as this was not an easy process. (And towards the end here, I wasn't the easiest to deal with... This girl loves her mama!) Hopefully, service itself will run as smoothly, if not better... Victor definitely restored my loyalty as a customer of DeVoe's - which, by the way, is where I bought my own vehicle. Thank you, Victor. read more

My Experience with DeVoe Buick GMC I live in Columbus, Ohio, and purchased a 2021 Toyota Venza from DeVoe Buick GMC in Naples, Florida, on May 1, 2026, for about $18,000 out-the-door, including a $13,000 GM Financial loan. Before signing, I specifically requested no early-payoff penalty because I planned to pay off the loan early. Yet the contract incorrectly showed $13,698.50 instead of $13,000 and included a $75 prepayment fee. I immediately asked them to correct both errors. I was told that correcting the contract would delay the transaction, so I was asked to sign it as written and was assured that the amounts would be reimbursed. They provided a written "WE OWE" commitment confirming this. The $698.50 was eventually refunded; the promised $75 was not. Before purchasing, I also arranged an independent inspection. The dealership promised that its lift would be available to the inspectors at an agreed time. The inspectors arrived and waited, but the lift was ultimately not provided, limiting their inspection. I paid off the loan 29 days after signing, yet received the registration paperwork only 32 days after the purchase. I immediately had questions about two documents and repeatedly contacted the dealership, but received no response for six days. Another employee eventually helped me, and I signed and returned everything by overnight mail the same day. Then came the temporary-tag problem. A week before my tag expired, the dealership told me a new one would be obtained and sent. As the expiration approached, however, my calls, voicemails, and emails went unanswered. With only hours remaining and no idea whether the promised tag had even been obtained or mailed, I had to go to the Ohio BMV myself and pay $24.75 for another temporary tag. The dealership then sent me the wrong VIN inspection form. The Ohio BMV officer identified the error, completed and signed the correct Ohio Out-of-State Motor Vehicle Inspection form, and I then sent the completed form to the dealership that same day. I eventually contacted General Manager John Shepherd about the delays and lack of communication. He apologized, reviewed the file, and confirmed that the paperwork had finally been submitted to the Ohio BMV. The registration was completed on July 15, and my permanent plate arrived on July 16--76 days after my purchase. Yet despite the written commitment, the dealership still has not reimbursed the $75 prepayment fee or the $24.75 temporary-tag expense, for which I provided the receipt. I then contacted GM Customer Care (Case #107097050), and GM formally submitted a dealership complaint to DeVoe Buick GMC. Still, I have received neither the $99.75 owed to me nor a response resolving the matter. After 76 days, repeated unanswered attempts to communicate, incorrect paperwork, unnecessary delays, wasted time, uncertainty, and out-of-pocket expenses, my request is remarkably simple: honor the written commitment and reimburse my $99.75. I am sharing this experience so prospective customers can consider not only the vehicle, but also the dealership's communication, accuracy, follow-through, and treatment of customer concerns after the sale. I sincerely hope this small outstanding matter can finally be resolved promptly and amicably. read more

The service staff are consistently polite, professional, and accommodating when scheduling appointments, and they are a clear asset to Devoe. My concern is with pricing, which appears to be three to four times higher than comparable locations for similar services. While I understand that dealership service typically carries a premium, the level of pricing at Devoe Buick is difficult to justify relative to market alternatives. read more

Thank you to the great service with Teddy. He was absolutely wonderful to work with and I can't be more pleased! The entire team is easy to work with and really cares about their customers! Jim in finances was helpful and answered all my questions and was so patient with me! John in the service department went above and beyond to help with a tire situation!! This is a dealership that truly cares more about their customers than just making a sale. I will recommend Devoe to anyone and everyone I know!! Thank you DeVoe!! read more

Service department was excellent. Went in to get batteries installed in remotes parts department did it quick and both remotes work great. Thanks for your excellence. read more

Service I not in level with sales. They don't care for safety if your car. They just want to take your money and done

Adam was my salesman. I may recent widow so buying a car alone, I was a bit nervous. He was fair. He was thorough. He took good care of me. And I bought a beautiful little Buick. read more

UNBELIEVABLE EXPERIENCE!! I was shopping for a 2025 Buick Encore lease near Boynton Beach, FL. Since I leased our 2022 Encore from DeVoe I checked prices with them as well. I discovered that DeVoe was almost $100 cheaper per month but I did not want to drive there. I spoke to Daron B Lynn and he said that he would drive the car to me! After the deal was made on the phone, Daron noticed that I am a veteran and that I could save $1,100 more if I registered the lease through ID.ME. Daron did ALL the work to register the lease with GM and I was pleased to see the my 2025 lease was less than the 2022 lease even though it came equipped with 360 cameras, an 8 way power seat and a power lift trunk. At 8 am this morning (Sunday), Daron showed up with the new car. All I had to do was the send him my drivers license and insurance details. Daron took care of everything including license plate transfer. I never knew that leasing a car could be so trouble-free. Amazing! read more

I have been servicing my car her for a long time. I just had my oil changed On the summery sheet, it stated the possibility of dry rot on tires. I looked at the tires with the tech, who is very good. All the front personal have always been professional and accommodating. There was no dry rot. The tech gave me a look that was like, I have no idea what the serviceman was talking about. My concern here and why I am writing this review is that was someone in the organization trying to push added costs that are unnecessary for the customer? read more

I would like to give a special shout out to Dave and his team. Excellent customer service! Thank you, Christina.

Highly recommend working with Tyler the salesman Great customer service Unlike many other salesmen Tyler knows how to work with you read more

We took our mom's car in (AC not cooling and battery dead). The battery was under warranty (although they didn't tell us that... ) so they "replaced" the battery (although they didn't really do it). Told us the AC needed a new condenser $3200. We took the car somewhere else. They found a hose leak (not a condenser issue) and it was more than $2000 less than what DeVoe wanted us to charge us. When leaving the second repair shop, they told us our battery was dead so we had to go BACK to DeVoe and they argued that it WAS new... in the end, they admitted they did not replace the battery. Stay away!!! read more

Justin was the best salesperson ever. Very easy-going and helpful. In fact, giving me a slightly better deal than I expected. And while my new Encore suffers more water spotting than I anticipated, I'm sure he will help me resolve this. In addition, your finance guy - I believe his name was Jim, or maybe John - got me in and out of the Finance Jungle in less than 25 minutes, as promised. Overall an excellent experience. read more

We brought our car in to service because there was a chirping noise. Our service consultant was Dave and he was great. We left knowing that we are not the only people who need service. We expected a phone call once they checked it out and within a few hours Dave called. I asked Dave to tell me good news and he sure did. Buick took responsibility for the chirping noise as it was a bad valve cover. He let me know that they will replace it under a warranty for our car (that never happens to us!!!). They replaced it quickly and said we could pick it up that evening. Great job Guys. read more

Sales rep was nice and promised everything. Well all said and done the overall dealership experience was terrible, not helpful, and condescending. Understanding it was a used car that was bought but very disturbing to learn days later that the AC did not cool. And 75 days days after purchase we still do not have registration or title that they were paid extra money to "handle everything". In our opinion it would be in your best interest to just drive by and save yourself the frustration. read more

Very pleased with Chris and the work he has done for us. Would recommend them for services.

Had the best experience! My salesperson Trinidair was the best! From the moment that I walked into the dealership, the entire process was easy! I told her what I wanted, what I wanted to pay and she made it happen. I always drove an SUV, and had gone to a car for the past 6 years. Was so excited to get back into an SUV, but wanted a small one. I had see the Buick Encore on the Road in this beautiful dark metallic Navy blue and thought it was gorgeous!When I saw it in the showroom, I knew that was my car! They made it happen! I just love it! I recommend Trinidair and DeVoe Buick in Naples! read more

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They sold me a 21 GMC 1500 Denali with 22k miles and a whining noise they said was normal. The transmission blew in 1,000 miles and I found out it was out on a tech service bulletin from GM that if it was making that noise it should not be driven. salesman Gregg blew me off and no return call from the manager as I requested. stay far away from these fast talking slick used car salesmen, they will screw you over in a second. read more

Service department needs an overhaul. Threw parts at my truck that didn't fix the braking issue. I found a well documented recall online and had them confirm it was in GMC bulletins. Refused to test the vacuum pump settings were calibrated correctly, because if they weren't then the new ABS and Trailer Brake module and additional sensor they installed wouldn't have been needed. A prior experience bought 4 new tires, only 3 were installed and was missing 2 lug nuts. The service manager Victor doesn't have the capacity to resolve issues and the technicians can't deliver a solution if the computer can't identify the problem. Highly dangerous service and wouldn't recommend to anyone! read more

I have had two vehicles there for service in the past 2 months . After having an appointment I'm told they could not be looked at for a few days and they have no loaners. I'm not sure if this place knows what an appointment means. And the service manager just says it is what it is? Great customer service! I would highly recommend not going here unless you have nothing better to do with your day. Or have several vehicle which most people dont.. read more

Went to the Buick service center requesting assistance with a broken back windshield wiper and leaky taillight. Spoke with the "service manager" Victor who raised his voice to me which made me feel intimidated and uncomfortable. He walked away from me mid sentence saying "F this." Truly appalled to be spoken to like this. Poorest customer service I have ever encountered. read more

Run from this dealership, I negotiated a deal over the phone with their Internet Sales Manager Amy Seale and was in transit to pick the truck up and in the 20 minutes it took me to get from my house to that dealership they sold the vehicle out from under me and then tried to sell me a different vehicle. What a bait and switch organization. If I could give them a zero I would. My final thoughts....They will never ever sell me a vehicle. read more

Worst dealership ever. Avoid it like the plague. I have nothing good to say about them and the owner apparently doesn't seem to care as it's been this way forever. read more

Justin, Amy and Sean provided excellent customer service. Following an inquiry from their website, I received a prompt response from Amy to learn more about my request for information on a used vehicle. We set up an appointment where Justin greeted me, provided a quick test drive, and answered all my questions. Sean helped finalize the deal in record time and even address an issue after the purchase was completed. Thanks to the great team at DeVoe Buick & GMC! read more

Purchased multiple fleet Vehicles for our business through Matt Colla. Excellent service, fair pricing and makes the process as easy as it can be. Their service department is also excellent. Our service advisor, David Strauss handles all of our issues in a professional and timely manner, and squeezes us in regardless of how busy they are that day. Appreciate all the great service! read more

I took my new Buick to Devoe for its free first servicing. When I called for the appt. they said it would take 1 1/2 hours for oil change, check fluid levels, tire rotation and car wash. The dirty car was done in less than a half hour. All items were checked off as completed. That fast? In the small scheme of things, the car was not washed off, even though it was checked off as clean on the sheet. If they pretended they had cleaned it, was everything truly done in less than thirty minutes? When we told the service asst mgr. that we had concerns about the car play GPS system, he said to ask our dealer up north, since we said we were friends with him. He had NO interest in working this out with us. read more

I have bought or leased 8 vehicles from them over the past 25 years. Their service department would used to be pretty good has gone into the crapper. The best came today I brought her in for an oil filter change and tire rotation. Being semi-anal with my vehicle, I've been kicking myself in the butt for the last month when I mistakenly called to close to the curb and put a four-inch scratch into my 22 inch black wheels. After I pick my car up and they said it was done I get home get out of the vehicle and the scratch is in the same spot, the drivers front left tire. I called the dealership to say hey how come you didn't rotate the tires, he spoke with the technician and claimed that they did. When I told him about the above his answer was well the tires rotated. What a POS. Never having my regular service there done again. I'm actually sorry I bought the extended warranty, maybe I'll drive up to Fort Myers to use it. read more