I spoke with Chris about a car and we agreed on a price, then I submitted a credit app and they…read moregave me numbers and I agreed and we had a deal. I asked if I could pay the deposit over the phone so that the car won't get sold, 2 hours later they told me that the car was sold to another customer. I called and spoke with Laz and he told me that he's going to check and put me on hold and just kept me on hold and never got back. Then I called and spoke with Brandon in sales and he was being very argumentative and disrespectful. I asked multiple times to speak with their manager Mario but he's always "busy". Buyers beware!

I went to other dealerships (Germain) in the area and they were rude, tried to low ball me and…read morepushy. I decided after that experience to go to Naples Infiniti to look for a QX50. Right away I was greeted by Antoine, he was so professional, friendly, laid back and not pushy at all. I ended up purchasing from him and couldn't be happier. They gave me what I wanted for my trade in and some add ons with the sale of my new car. I felt like I was treated like a queen. They definitely go above and beyond and the customer service is amazing. Plus free car washes for as long as you own the vehicle. Hands down highly recommend. 10/10

Coffee was great, so was the staff, and they have a pool table in the shop - how cool! We will be…read moreback!

Quiet place early. Good coffee. One of the only coffee places open in this part of town at an…read moreearly hour.

Fantastic service department. These folks are very good at what they do. We buy cars from them too…read more Excellent experiences.

My observations. They put a 69 year old woman in danger. I…read moreshould have read the Yelp reviews before buying a certified 2020 Audi Q3 in 2024. But my fiance insisted and said the salesperson was really nice. My fiance's battery went dead on 7/30/25. I jumped it that evening and let the battery charge for a half hour. Dead the next morning and wouldn't jump, multiple tries. I drove to Auto Zone and got a new battery because the Audi dealer is 1.5 hours away, round-trip. Replaced the battery and drove immediately to Audi Naples. Audi told me to let them replace the battery AGAIN and TRY to get my money back from Auto Zone. I refused because I don't want another Audi battery with "Sudden Death Syndrome"! They charged my fiance $291 to reprogram the Audi for a new non-Audi battery. Verified by the Shop Foreman. BS! This reprogramming fee after battery change is NOT required by many manufacturers, but VW Audi wants your money! My fiance then drove to North Georgia for a family emergency, where she noticed that the Audi Q3 wasn't displaying tire pressure, battery charge, service displays, etc. The reprogramming didn't even work! Now she's 10 hours away and afraid to drive back alone. I'll fly up there and help her drive back. $266 for a battery that works, $291 for Audi to "reprogram" that didn't work. Flight $?. Huge waste of time and money! I'll never buy an Audi or VW product again! Horrible, arrogant, disgusting!

Had a great experience with JP....buying my first exotic car. I knew the car I wanted and they made…read moreit easy..... JP answered all my questions and even after I drove it home he makes himself available for my questions. Definitely a class act!

I took my Alfa to another repair shop first, simply because this shop is much further from where I…read morelive, but in the end, they weren't able to find anything wrong with my car. So, I took it to Naples motorsports and they were able to diagnose what the issue was within a few minutes. A couple days later I had the car back in great condition and caught up on all of the general maintenance. They were very communicative, updating me on what the issues were and how much everything was going to cost - both via phone and online. I always felt comfortable with my car in their possession. If I should have any other issues or am interested in purchasing something else, I will be back!

The Merchant Room quickly became one of our favorite dining experiences during our stay at Naples…read moreBeach Club, and we ended up visiting multiple times throughout our trip. One of the biggest surprises was the breakfast buffet, which became an unexpected highlight of our vacation. The selection was outstanding, with endless pastries, fresh fruit, juices, yogurt parfaits, bagels, breads, cheeses, and more. It felt elevated without being overwhelming, and everything was fresh and beautifully presented. We also added eggs to our breakfast each morning, which were served with a crispy rösti cake, roasted tomato, and bacon. On our second visit, I tried the egg white frittata, which was also very good. The breakfast experience alone is worth a visit. Dinner was equally impressive. My husband enjoyed the shrimp cocktail and chicken entrée during one visit and joined me in ordering the cavatelli on our second visit after seeing how much I loved it the first time. The cavatelli ended up being my favorite dish of the entire trip and one I would happily order again. Our son thoroughly enjoyed the tenderloin as well. For appetizers, I tried both the artichokes and the haricots verts with almonds. While both were excellent, the haricots verts were absolutely my favorite and are something I'll remember long after the trip. The complimentary bread service with rosemary and salt was delicious and the perfect way to begin the meal. I also enjoyed the Flowers Chardonnay and an excellent espresso martini during dinner. For dessert, we each ordered the lava cake, which was the perfect ending to a wonderful meal. What truly set The Merchant Room apart, however, was the service. Dennis was exceptional. Not only did he provide outstanding hospitality while we were dining, but he also warmly greeted us whenever we crossed paths elsewhere around the resort. His friendliness, professionalism, and genuine kindness made a lasting impression. Between the outstanding food, excellent breakfast buffet, attentive service, and welcoming atmosphere, The Merchant Room became one of our favorite parts of our stay. We highly recommend it and look forward to returning on our next visit to Naples.

We recently dined at The Merchant Room in The Four Seasons Hotel…read more The food was excellent and beautifully presented. The service and staff was very professional as you would expect from a Four Seasons establishment. The restaurant is located right off the main lobby which kind of limits it privacy. If you can get a table outside, it's way more inviting. There's plenty of seating both indoors and outdoors and a nice size bar. Be sure to book a reservation cause it fill quickly. Parking isn't a problem since there's valet service, though it does come with a $15 fee. The Merchant Room is definitely worth a visit.

I am italian and I finally found a restaurant with authentic fresh italian food…read more The service was great and the place is clean and spacious. Highly recommended.

Such a great little hidden gem. Love that the menu is small. Family run, and everything is…read morehomemade & authentic. Highly recommend!

Thank you to the General Manager at GERMAIN BMW Davis Boulevard…read more I experienced a failure of a run flat tire on my BMW X5. I contacted Germain BMW on Davis Boulevard in Naples to install new tires. They did not have my size (315/35R 20) tires in stock however they got me back on the road at the same price as Tire Rack would charge within one day. I will return to Germain BMW for future needs.

This is not the first time this dealer sends service notices and then refuse to honor them…read more Seem to be the spirit of the company. They were great to sell but after initial service plan is over, they are a switch and baiters. BMW is a great brand and makes amazing vehicles. Just don't. Just don't send out coupons if you are not honoring them. I would have been happy to done what needed to be done, just don't switch things out please. Make you look bad. Guess no more BMW for us.

We purchased a new Jetta in Indianapolis and moved to Naples. Active cruise control was not working…read moreso I stopped by the dealership and asked them to check it out. I did not have an appointment but they worked me in right away. Turns out there was nothing wrong with the car, I just did not have the settings set right. I should have read the owners manual. Everyone was friendly, they had drinks and snacks available while waiting. They are building a new facility just a few blocks away that will open late 2026 I am very pleased with this VW dealership.

Let me update you again about the situation they couldn't 'replicate'. ITS SOMETHING THE VEHICLE…read moreHAD A NATION WIDE RECALL FOR. This dealership and its service manager are a joke.