8/2/26 update: Raised experience rating from two stars to four stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do. read more

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very appreciative of their quick response and would recommend them for any car repairs. read more

Germain Lexus of Naples - Car Dealers Near Me - Naples, Florida

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[[HIGHLIGHT]]Thank you Elizabeth Kelly for helping my parents find a beautiful car today! You were patient, attentive and really listened to what was important to them![[ENDHIGHLIGHT]] Lexus had a great inventory and our experience today was fantastic ! I'd highly recommend Elizabeth and the Germain Lexus dealership if you are in the market for a car! read more

During the process, the finance manager, Chris, asked if I'd be open to seeing whether they could beat my rate. I agreed, but only on the condition that it would be lower. When they couldn't offer a better rate, I clearly instructed them to proceed with my original financing. Three weeks later, I received a letter from Toyota Financial Services stating that my loan had been set up through them instead--at the same interest rate I already had. This was done without my knowledge or approval. On top of that, the new financing did not include basic things like GAP insurance or other protections I specifically wanted as part of my purchase. [[HIGHLIGHT]]Since then, I've made multiple attempts to contact Chris to resolve the issue. I received only one callback, which came late on a Saturday just before closing. I missed the call, and when I tried to return it, the dealership was already closed. I have not heard back since.[[ENDHIGHLIGHT]] This experience has been frustrating and concerning. I expected a higher level of professionalism and transparency from a dealership that presents itself as a luxury brand. [[HIGHLIGHT]]Instead, this felt like a lack of communication and disregard for my clear instructions as a customer.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Always a great experience when I take my vehicle to get serviced here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Skye has been exceptional. Friendly, attentive, and great at addressing any issues or concerns.[[ENDHIGHLIGHT]] read more

I am a down in Florida for a couple of months and needed our Lexus serviced. Called the service dept and the fot me at 8:00 am today. [[HIGHLIGHT]]The service representative Jackson Kirby was, a perfect gentleman and very professional.[[ENDHIGHLIGHT]] He went over everything that was done and suggested other items that may need service at a later date! Over all experience was great! The best thing was the dealership had fresh pastries and coffee! read more

[[HIGHLIGHT]]I had a really good experience with Scott Fielding in service today.[[ENDHIGHLIGHT]] I appreciate his efficient manner and professionalism. Will be requesting him for now on. Thank you, Scott. read more

I had a really bad experience at Lexus of Naples on 4/1/26. [[HIGHLIGHT]]I went up to the receptionist and told her I was in the market for a new car. She took my name, and said she would have a salesperson with me shortly. I waited an hour for some acknowledgement of my presence.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dozens of employees walked right by me. No one said "Good afternoon" or "hello" or "have you been helped'. I was completely ignored.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I told the receptionist I was leaving, she seemed surprised that no one had helped me, but I was sitting right in front of her the whole time.[[ENDHIGHLIGHT]]I wanted a Lexus, but now I am excited to find a new Acura, Genesis, or Infiniti. read more

[[HIGHLIGHT]]It was easy to schedule service.[[ENDHIGHLIGHT]] We were pleased with the service & polite friendly help. We had the oil changed on my RX 350 & had the breaks checked. Car was washed & vacuumed on pick up. Nice facility & good service. read more

I bought a Lexus NX250 and from the get go it had problems(not car manufacturers fault) the way they handled the issue was the problem. The key fob battery was always an issue, why does Ft. Myers not charge for the battery's and Naples does? To get an oil change and tire rotation and regular maintenance Scott Joiner said it would be no more than an hour or 2, it was was 5 hours, keep in mind I was first in line. [[HIGHLIGHT]]He always tend to push me behind every one else.... Was is bcz i am a 20 year old girl who knows...[[ENDHIGHLIGHT]] I pushed the issue of the key fob and he just changed the battery every time, never looked if maybe it was a program thing. Always wanted to pressure me into "fixing" other things with the car that weren't necessary. [[HIGHLIGHT]]When I first bought the car with Tim I asked him what gas it takes, he said premium... (IT TAKES REGULAR).[[ENDHIGHLIGHT]] Now you may ask why didn't you look or ever question it, hmmm maybe bcz he's the car expert not me. The car had so many issues it wouldn't fit on here, but it was because they never knew how to fix it or do it right. So what did I do, I took to to Ft.Myers Lexus (where I got my first car before trading it in at Naples for this car) and traded it in again and got another car with Lexus in Ft. Myers. Worst mistake was thinking because Naples was closer it would be better. Fort Myers has the BEST SERVICE AND CUSTOMER CARE EVER! Looking for a car? Go to Lexus in Ft. Myers, by the time you drive to Ft.Myers and back home, Naples dealer would still have you there waiting or charging you some random fee. They love charging you fees. read more

we recently moved to Naples area and went to Germain Lexus to buy our new GX 550. we were ready to make the deal, but told them we weren't interested in the OPTIONAL ceramic coating and roadside tire service package. They actually refused to sell us the vehicle without it so we walked away. We got in touch with our Lexus of Pembroke Pines rep who we had previously worked with and he immediately got us exactly what we wanted. I thank Germain for showing us their true color from the outset. Will never do business with them in the future. Buyer beware, those free oil changes for life will cost you dearly in upsell service charges. Pembroke Pines Lexus worth the drive. Exceptional service and exactly what the customer wants. read more

[[HIGHLIGHT]]Best customer service[[ENDHIGHLIGHT]] Matthew provides detailed financial statements Overall great experience read more

Management at this Lexus dealership is beyond unethical. [[HIGHLIGHT]]They had my deal in hand and while I confronted them about obtaining my own finance, some other customer walked in and they sold the car which had already been detailed and had the sold sign on it.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The sales manager got upset when I challenged him when he said I had to buy it cash first in order to finance it via my credit union.[[ENDHIGHLIGHT]] I also got upset that they added a window tint charge on a vehicle that had just arrived, just to increase the price. What was done to me at this Dealership is incomprehensible. What a bad taste in my mouth about Lexus of Naples. read more

We took our 2018 RX350 regularly to Germain Lexus of Naples for service. After being serviced we noticed a slow oil leak under the differential. We took it back to them and they said they fixed it. Months and an 1800 mile trip later we took it into the Lexus dealership in Danvers MA for regular servicing. The housing for the oil filter was cracked, leaking oil - which was due to overtightening of the oil filter. And the housing for the differential was cracked. I had driven for months and there was no oil lubricating the axel. Danvers provided me with video proof and told me they had no idea how either of these issues could have developed other than by errors when being serviced. [[HIGHLIGHT]]My Service Advisor told me I would have to call the Germain service manager to see if there was anything they would do.[[ENDHIGHLIGHT]] The bill to fix my car replacing the differential casing and axel would have been $8,600. [[HIGHLIGHT]]The Germain Service Manager couldn't be bothered to return my request for a call.[[ENDHIGHLIGHT]] Stay away from this dealership, they do not stand by their work. I traded in my car. read more

Beverly Coppola is the best! I came for a car wash and she said it was due for an oil change. She said if I had time they could do it since it was quiet and then I wouldn't have to make an appointment and come back. It was great since this time of year it's usually a hassle to get an appointment with all the snowbirds here. She always make my experience at the dealership great. She's friendly, efficient and very knowledgeable. She's a great asset to the dealership. Please take care of her so she doesn't leave! read more

Leasing customers beware. I bought out my Lexus lease vehicle and Germaine tried to charge me excessive, illegal fees. Read your lease. They cannot charge anything more than the stated buyout price and sales tax. I contacted an attorney and when I informed them of that they immediately deleted all the bogus fees. How many customers are paying the extra fees? How much profit for Germaine? Robbers with white starched shirts and nice ties! read more

I came here after purchasing my car from another Lexus dealership in Ft. Meyer and not getting treated too well. This dealership is very friendly and was able to take care of all of my car needs and get my car back on the road and looking awesome. The people here are very friendly and a great sales team. If you are looking for a Lexus, this is the place to go. I would ask for Chuck. He's very up front and not too slimey lol. :) read more

Germain Lexus of Naples - Car Dealers Near Me - Naples, Florida

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I did not expect to buy a LEXUS SUV, was just there to get the numbers and test drive another time. I was fortunate to have found the salesman, CARY VHUGEN. He was very professional, personable, soft spoken and extremely helpful and patient. He also had a great sense of humor. I felt very comfortable talking with Cary. In all my 50 years of purchasing a car, it was always a challenge. Here at Lexus, Cary was above board and I was very pleased. And what he also said was that Germain does not inflate the price over the MSRP as some dealerships do and that was my experience the last two weeks. Appreciated his honesty as well. I was happy about that as I've come across three other auto brands that did for $3-5,000 more. I wanted a black color suv with black interior and Cary said he had two "on ground" and 4 reserved. One was exactly what I wanted. The other was white. I test drove the LEXUS 450h suv and was impressed. It had all the installed options but Lexus was very fair in addition to the total price. I got $350 off the price and $600 off the $1200 "ding repair" package. Steve Duran (business manager) was also a pleasure to deal with. Honest, fair and personable. I drove the suv home that night. CARY VHUGEN is a tremendous asset to the company, Lexus and I will be sending over anyone I know who is interested to him. read more

if you have zero knowledge about car and unlimited credit cards, you'll be fine with this scammer stealer. germin lexus stealer has bad reputation in town about their dummy sale consultants and mainly service manager / scammer Shawn. he scammed me multiple times as soon as my car's warranty expired, but he did not even get a chance, lol. read more

Outstanding service at Germain Lexus of Naples. Paul, my sales contact, presented various options and vehicles, to guide me through the purchasing process. We test drove a couple options and Paul is very knowledgeable of the vehicle and related options. Excellent finance team and service, handling the purchase and delivery of the vehicle. Friendly and responsive, and a great buying experience. Highly recommend! read more

We are Platinum Lexus folks. They don't tell you at purchase at Germain Lexus that no loaner cars will be made available to you as a repeat customer during season unless your vehicle service takes over two hours. Work is represented to take under two hours no matter how long it takes. Too much business for Germain to accommodate platinum car buyers and they will tell you as much read more

Had a great car buying experience at Germain Lexus of Naples. Shout out to our sales professional, Neal Crowe who spent most of the afternoon by our side making sure we were taken care of. This dealership is truly a family business and was very impressed with their professionalism, inventory and the manner in which they handled the sale. My wife was smiling from ear to ear on the drive home. Thanks Germain Lexus and Neal Crowe for making our day! read more

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Orlando was extremely detailed and helpful (: I have no complaints, I love my new GX460 !

As I previously said, I've been going there 15 years with no problems. The dealership has been very apologetic and I've received several phone calls, including from members of the Germain family. They sent a mechanic to my home and gave me a new battery at no charge. He also did several checks. My next service is compted. They did investigate. Apparently what happened is that there was an accident in their shop while working on my car. The mechanic that was working on my car was obviously distracted and all work stopped as the employee had to go to the hospital. Someone took over on my car, assuming that it was finished and the car was moved to the parking lot. Sounds like an honest mistake. Overall, I'll be going back. read more

Had purchased a Lexus GX460 in Oct.2023. Received an email to get a free oil change (included for life w/purchase). Called, made and appt and the circus began. Got an email for wrong appt info. Called to confirm actual appt., day of scheduled service and they confirmed. Upon arrival, told to go to lounge and Michael, our service mgr ,would be along. After waiting 15 mins after scheduled time, had to try to find him. Only to find out they/he had no record of the appt. Mind you, I had received an email from the guy who didn't have record confirming his looking forward to helping me. After being told the vehicle was in line for service, requested my SUV to leave as it was now nearly an hour after our arrival. The SUV was then moved from the parking lot, not service area. The worse service or lack of service I have ever experienced. I sent them an email to let them know of the whole debacle and no one ever responded to apologize for such terrible customer service. Would not refer this place for service, free or otherwise!!! Terrible experience and pitiful service dept. read more

Took my 2022 Lexus RX 350 with 11,000 miles for tire rotation. NEVER DONE! They did my 15,000 service early. Tires NEVER ROTATED! They did the same before my 10,000 mile service. I highly doubt these tires were never ever rotated! They make you drive over a tire monitor when you enter the lane. They sell over 700 tires a month from this practice. So as you can see not rotating tires is in their interest. Also be aware they stated my car had exterior damage I called Dan Whittington he refused to remove it! The car is spotless it was a dog hair ( they said a scratch). You may want to follow around the Valet as he takes pictures. This is also in their favor as it is a permanent record of your vehicle ! Respectfully Submitted read more

Quick service. Great location. Was in and out in 10 min for my issue. The guy hooked me up and I was out the door no issues. Need better espresso machine. Only thing I did not like at the dealership. read more

I provide this review for the benefit of anyone contemplating purchasing a pre-owned vehicle from Germain Lexus of Naples. I preface this review by stating that I realize that used cars are at a premium with our current supply chain and chip shortages. I also speak as an automotive professional being previously employed by an International Luxury Motorcar brand as a member of management having financial oversight of dealerships, salespersons and importing the cars and parts. It was also assumed that since they posted the Audi online, that potential buyers would be out of state, so there would be logistic issues that needed to be addressed during the sales process to close the transaction. I located a 2016 Q5 on Cars.com and contacted Germain Lexus of Naples on November 17. I was first contacted by Eddie Vasco by email and then Matthew Christen by email and phone. I was quickly sent the Carfax and repair work order. Since I was currently in New Jersey, I asked if a deposit could be immediately provided until I could get a flight to Naples. I was replied with "In general we do not hold pre-owned cars with deposits. However, we do offer the opportunity for our clients to purchase the vehicle in advance subject to a face-time video inspection and agreement on the final figures". I was ready to buy and because of the weekend and my wife's schedule I arranged a video estimate on Monday at noon. I finished the video and was once again ready to buy. At 12:30 Matthew sent me a "door pricing sheet", along with extended warranty information and back sell products. In reviewing the pricing sheet, there were close to $1,000 in additional dealer fees and electronic filing fees, which were not discussed throughout the sales process. Matthew got back to me on potential price adjustments at 1:30pm telling me there was no credit available. I told him we were a go and asked how he wanted the money. This is where the circus began. Matthew then informs me he has to find out if the car is still available. Then 1/2 hour later he tells me he has a cash customer coming from Tampa that his manager promised the car to. I would have expected this unprofessional behavior and opportunistic approach to a sale from a highway, car auction establishment, but not from a Lexus dealer. I made a phone call to the Mr Germain who never bothered to return my call. I have read all the other review of this business. I am glad that it worked out for many customers on their new vehicles but I would advise anyone considering a pre-owned vehicle to keep their distance from this dealership. I will make it a point to share this story with anyone in my business, political and personal network in Sarasota and Collier County that is looking for a pre-owned car. There is a right way and a wrong way to treat potential customers in respect to full disclosure, setting expectations and having respect for their time. This businesses choose the wrong way. read more

I went to do a regular maintenance to my car with very low miles on and they charged me for services that were not required at all. Very disappointed. Car wash is a joke. No soap, no brushing, the car came out of washing with the same dust and marks! I had to ask to wash it again.. There are no snacks in a waiting area, only drinks. They made me wait for two hours despite of the scheduled appointment. Very small and crowded lobby. I am very dissatisfied with this dealership service. The lobby and the outside of the building is not clean and outdated. I felt myself in the 1980s. read more

buyer beware of excessive illegal dealer fees being charged at lease end when purchasing your vehicle. despite a federal law called the consumer leasing act prohibiting dealers from adding fees not listed in the original lease agreement, germain lexus of naples is charging thousands more on these transactions. unfortunately, most customers have no idea they are victims of a crime. $900.00 additional dealer fee, $495.00 bogus golden check up fee, $2000.00 or more certified fee. these are in addition to several hundreds in the legal and expected fees for taxes, title and transfers. i go into more details in google reviews for germain lexus of naples. read more

We bought a pre-owned certified SUV and the battery was dead when we got back to Florida. The dealer came out within 45 mins to jump start it and they were able to see me immediately for replacement and general service. Danny in Service was amazing and gave me a loaner overnight. Highly recommend them! read more

So professional, no pressure. Their service department is awesome! Timely appointment scheduling, service always thorough.

I bought my LS 500 from Germain in2018 and we just bought the RX 350 for my wife. I think Germain Lexus is a quality dealership and we get our cars serviced there as well. Their customer service is A#1 in my book. I can't imagine that someone would not be treated well as Germain Lexus and I'm not related to the Germain family. I am simply a very satisfied customer. read more

Went in to have two things done. Recall on a fuel pump issue and there was a part missing that held one of the rear shades in position. Fuel pump part replaced with no problem. The part that holds the rear window shade in place was not fixed. The wrong part was shipped two days in a row. Waiting for a call to take my car back in again when the right part comes in. No fault of John Mccloskey, my service advisor. He has always taken great care of me and both my Lexus! Hopefully the right part gets shipped soon... read more

Kyle did a great job taking care of servicing my car. She is a true professional pleasure working with him. Marc W. read more

I would like to let anyone with a Lexus know how great the customer service I received from moment I walked into service area. Greeted by a very kind gentleman who introduced me to Beverly Coppola's who was the best with servicing process of my vehicle, very informativeToo when to service. Good prices. the waiting room is so comfortable with all drinks to choose from, big screen tv, very clean! Will definitely return. Everyone who works there always have a smile and so kind. Customer service is a big priorty! All employees are the best in this dealership read more

Always get first class professional service at Germain Lexus. John McCloskey is a outstanding professional service manager! John is the best! read more

Took my car to a tire place down the street, they replaced the same exact tire as all the rest for $360. Whereas, Lexus gave me an invoice for $700! I told the woman on the phone "do not touch my car". They were going to blatantly rip me off for double the price! Zach G. What kind of business are you running? Does all that extra money just go straight to your deep pockets? Highly disappointed and dissatisfied. read more

Top notch service and sales. Love Germain Lexus. Thank you Shawn Chapman. He and his crew take care of my family like we are family. Means the world to me. read more

My service advisor is Danny Rusinik and I highly recommend him. He is professional yet down to earth. He always explains my issues very clearly and gives me options for servicing my Lexus. My car always comes back cleaner than when I brought it in. The waiting area is always clean and stocked with snacks. The staff is doing a great job of observing CDC and CC guidance. read more