Shopping for cars is overwhelming. We stopped by Tamiami Hyundai after checking out the cars at Airport Kia of Naples. We wanted to scope out the Hyundai Palisade and Santa Fe. Arlington helped us with some pre-owned or used vehicle options. We had looked at their inventory online so had an idea of what we wanted to see. The Palisade has same body type as the Kia Telluride as Hyundai owns Kia. Palisade is more spacious. Oh man, loooooooove the new Santa Fe body which looks like the new Telluride body type. Boxier and more rugged. Don't even get me started on the MATTE FINISH!!! Any car in matte finish is a so BADASS!!! It was nice to see our options, sit in the cars, hear about the different features each level offers. Arlington was wonderful, patient and so helpful. Very down to earth and doesn't act like your typical car salesman. Haha. Sorry but it's true. Thanks Arlington for your help. We're still scoping out options before making a final decision. Great lot with tons of options. Very organized and staff is friendly here. Love the little golf play area to keep the kids busy. Great idea! read more

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Today I had to visit Huynday of Naples again. Not because I like to do it but because nobody pick up the phone. OK, I did it. Made an appointment for servicing the car. After that went to parts department with one short question about the paint code. Three men were staying 5 yards away from counter. No body approach to the counter, after couple of minutes of waiting, one of them began yelling what I need and how my name. I assume he expected I had to yell as well. When I told him what I need, he answered me the same loud manner the paint code. Not printed code. Not write it down on piece of paper, just articulated. Apparently he thought anybody ready to memorize codes which consist random letters and figures. I had to ask him to write it. He did it with such a sour face... And in the end I decided to find out lease terms and conditions for the new car. Was staying about 7 minutes in renovated and looks awesome room. Nobody look at me, no body asked me what I need. Total ignorance. Four different men were around me, all were very busy, one was reading a news paper, another one searched something in cell phone. All were with serious and focused faces. I regret I bought the car and now I have to communicate and use the dealership where customer ignorance is common practice. Where after the sales contract is signed, nobody worries about Customers' needs. And I really upset that Huynday HQ does nothing to fix the situation. I wish I could another dealership in Naples... read more

Took my 2023 leased Kona in for its last free oil change & tire rotation. My appointment was for 1 pm. Went to lunch & returned shortly after 2. Car was not done till 5 pm as they was a tail gate recall that needed to be fixed. I highly recommend doing business with Jorge Sierra service advisor. He was kind & honest with me after I explained a previous experience there. Other than the long wait, Jorge kept me updated on how things were going. I needed a cabin air filter, & thankfully my granddaughter sent me a coupon listed on the Hyundai website. Jorge Sierra you ROCK at your job. Do not change. read more

Over $600 for a tire and tpms. Oh it's an EV. It's more than I spend on a new tire and alignment for my Mercedes EV with 22" ultra high performance tires that retail for $200 more. Some how all their fees and taxes add up to nearly $100 for a $500 bill. Fees for administration and a $40 tire disposal fee that is 100 times the cost you would typically see for a tire disposal. That's typically a $4 fee at a tire shop that gets the exact same tires for 10% less. Waste it time and money. Another local business taking advantage of their own local residents. read more

went by today to buy a new car. parked in customer service parking and walked around looking at cars for 15 minutes. not a single sales person came out to help me. never been so unimpressed at a car dealership, lol. read more

If your looking for a car to buy definitely go to tamiami hyundai, Thank you everyone who made this purchase possible, for me and my family I am so happy and grateful. The whole experience was out of this world I couldn't explain it better!!! Again thank you read more

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I went in to look at the New Palisades at Tamiami Hyundai. First thing the salesperson told me was that my new 2025 Telluride, which I own and which I did not tell him I wanted to even sell to them, was my Telluride was not worth much. I know I paid in the 50k+ and he told me for my 6-month-old in perfect condition is worth $30k. That's a big red flag. Then he said They don't have many Palisades, and they may have some in, but they cost in the upper 50Ks to 60k$$$. Every time I go to either Tamiami Hyundai or Tamiami Ford, there is always a song and dance about how my car is worthless, and the car you are looking at is a lot more than advertised. So, no deal was made with these jokers. read more

Tamiami Hyundai - My vehicle 2025 Telluride - Car Dealers Near Me - Naples, Florida

***Avoid this dealership at ALL costs. They do NOT care about their customers**** Look at the true reveiws on YELP!! My elderly parents brought their car to this dealership, while the dealer was in possession of their car (30 days) the windshield was cracked. Instead of taking responsibility, the dealership claimed they "reviewed the footage" and said it was inconclusive how the crack occurred. Convenient, right? We are also still waiting on the Condition Report that the dealer was supposed to take of the cars condition at drop off but that is also "still missing". What's even worse is that after saying this, they have completely stopped responding. No phone calls returned. No emails answered. Nothing. Absolute silence. As a result, my parents, who are seniors, are now being forced to drive around with a cracked windshield that obstructs their view, creating a serious safety hazard, while they wait for this dealership to do the bare minimum and respond. This is not just unprofessional, it's irresponsible. If this is how they treat customers when something goes wrong, especially elderly customers, then people deserve to know. They clearly have no urgency, no accountability, and no concern for customer safety. Save yourself all the stress of now having to make a police report, filing a complaint with the state DMV, and filing a consumer protection complaintand. Take your business elsewhere!! read more

Terrible customer service in the repair service area, technical service you have to make a change of some part of the vehicle for campaign of something defective and I have months waiting since November 2025 Terrible servicio al cliente en el área de servicio de reparación, servicio técnico tienes que hacer un cambio de alguna parte del vehículo para la campaña de algo defectuoso y tengo meses esperando desde noviembre de 2025 read more

can't say enough good things about Emanus at the Hyundai dealership! As a brand-new mom, finding a safe and reliable "mom car" was so important to me and he made the whole experience easy and stress-free. He took the time to really listen to what I needed, never pushed anything on me, and helped me find the perfect car -- my new 2025 Tucson -- that makes me feel confident driving my little one around. I'm so grateful for his kindness, patience, and professionalism. If you're a new parent (or anyone, really!) looking for a car without the pressure, I can't recommend Emanus enough! read more

They have had my car for 5 days now and no one can tell me when it is ready to be picked up I have a rental from Hertz which I have already paid over $500 Customer follow up is beyond terrible read more

I just returned home from an air conditioning repair from the service department at Tamiami Hyundai. My service representative was Josh Gonzalez. Josh was absolutely wonderful to work with. Josh was kind, efficient and very professional and I appreciate everything Josh did to make sure I had a quick repair of my air conditioning problem. Hyundai has an excellent employee with Josh working there. It could not have been a better experience Josh did everything right. read more

Another bait and switch dealer, lowest online price is a lie, they have dealer add ons over $1200 , phony paint protection , etc . They try to get you to come in and waste your time " the sales managers are aggressive with their pricing" according to the salesman who was rude , when I called him out the inflated pricing he hung up on me . Unethical , this is the very reason why people don't trust car dealers. read more

Called and scheduled an oil and filter change. The appointment was at 11:30 AM. I arrived just before 11:10 AM. After checking in, I received two system generated texts. The first states that if you have any questions while you vehicle is in for service to text back. The second is a text that they will provide a trade in value of your vehicle if you would like (clearly a sales effort to get you interested in purchasing a new vehicle). Well after two hours I sent a text and asked for an update as to when my vehicle would be ready. Thirty minutes later with no response to my initial text, I sent a second text again asking on the status of my vehicle. I received no response to either text. At just before 2:45 PM, I received a text saying my vehicle was ready. So Just about 3 hours and 15 minutes to do an oil and filter change. When I paid the invoice and picked up my keys they stated they also did the multi point inspection and complimentary car wash. When I went out to my vehicle it was clear it they did not do the complimentary car wash. So not doing something as obvious as the car wash it made me wonder, did they actually do a multi point inspection and more importantly did they actually change the oil. I can not imagine how long it would take them to do any significant service work on a vehicle. My suggestion is, if you go to Tamiami Hyundai for service, take a good book as you are probably going to be there for quite some time. My solution is simpler, I will not go back for any service work period! read more

Dear Tamiami Hyundai Management, I am writing to express my sincere appreciation for the exceptional service my wife, Maria, and I received on January 17, 2025, during our Hyundai Santa Fe Calligraphy lease agreement. Both Eddie Garcia (Finance) and Felix Perez (Sales) demonstrated the highest level of professionalism and business ethics throughout the entire process. Their expertise and courteous assistance made our leasing experience truly outstanding and exceeded our expectations. We were particularly impressed by their positive detail, thorough explanation of the financing options, their responsiveness to our questions, their efficient handling of paperwork] The overall transaction was seamless and remarkably efficient. Because of this positive experience, Tamiami Hyundai will be our dealership of choice for all future vehicle needs. We look forward to a continued relationship with your team. Sincerely, John Fumai read more

Tamiami Hyundai - BAD BUSINESS PRACTICE UNLAWFUL! - Car Dealers Near Me - Naples, Florida

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Horrible customer service, from the ladies answering the phone and Josh to the guy taling your information in the service car line, i still doesnt understand why people lile this still working in this places read more

We purchased our 2025 Kona SEL from Tamiami Hyundai. Dean, our sales rep, did a great job in completing the transaction. We just brought the Kona in for an oil change. Our service rep, Jamie, did a great job of getting us in and out. We love the Kona. We are very happy with our purchase at Tamiami Hyundai. read more

It is with extreme frustration that I am writing this post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other concerns that I had with the vehicle. I explained that I was concerned about the shocks and the transmission making some noise, as well as my vehicle giving an error that the two backlights were working but they were giving me an error on my dash. After some confusion as to warranties it was determined that there was 100,000 mile warranty and that it would be covered since the vehicle had 72,000 or so. Linda the service tech. and I believe Sal, which was a new employee that had only been working there for three days had assured me that they will be taking care of me. They mentioned that the diagnosis could not be done over the weekend, but on Monday, they would get back to me. Monday, Tuesday past no call... and I decided to give them a call on Wednesday. Apparently Linda was not in so I left a message for her to call me back. No call back again... so Friday I called and spoke to Linda. Linda had informed me that the oil change had been done, but they were unable to find anything wrong with the transmission nor the shocks on the vehicle. And that the back bulbs needed to be replaced - for $35 each!!!??? Wow. I told her no thanks and that I would do it myself. She also informed me that there will be a charge for the light diagnosti and the oil change. I questioned the charge for the diagnostic and since I had specifically said if there is a charge for anything then the oil change, I did not want it. She said she would talk to a manager and get back get back to me right away. "Right away" and I quote. I never heard back from her again. At this point I am getting frustrated, I call on Saturday the 11th. ask for Linda.... Linda was not in? So now I asked to speak to a manager, his name of TJ. I explained to TJ the situation and that Linda was going to get back to me, but the vehicle was ready. TJ sounded like he was on it - as most "Managers" do. He informed me that he would get back to me as soon as possible regarding the cost - I will take care of it. Now, Sunday, Monday passes, and no call??? At this point, I am more then furious. I called their corporate office, and as I am voicing my concerns, I explained that I would like to record the conversation and to my surprise, the Customer Service lady informed me that they do not allow anyone to record conversations, but she was recording it. At this point, I am realizing, why this company is they way they are? Wow?She took my information and no call back to this day. I then call the dealership once again in the afternoon and asked to speak to TJ, or Linda? Guess what Linda was off again??? and TJ was out to lunch. At this point I was ready to pop, but when the gentleman who realized it, not tells me he sees TJ. TJ picks up the phone and tells me he doesn't know who I am, and don't remember our conversation? I cant make this up, really?! I now have to explain my situation thus again - for him to say, yes, yes, I remember, tells me let me check on your car, and I will call you back in less then 15 minutes. Ladies and gentlemen, Guess what??? he has not call me back.??? Nor has he called me back Wednesday, Thursday and it is now Friday, 14 days later, not one call back. I get an idea to call the dealership to ask for a General mManager and got a gentleman by the name of Joe Smith, not the friendliest human being in the world - which should not be a big surprise, being that this dealership has so many issues and customer service and hospitality. I told him my situation and I asked to speak to the GM - He tells me there are two general managers - Carlos and Criag? And when I ask him for their phone numbers, he gives me the dealership number, which is the same number where I contacted him. How in the world is someone in customer service and when you asked for the GM's number he gives you the same number where you just called him ???? it is now going on two weeks and no one has contacted me??? This is the perfect example of a dealership that does not care about their customers, nor are they concerned and following up at all. I have been in hospitality with Marriott and Ritz Carlton and has held many management positions, from Director to GM, for almost 20 years, as well as my wife being in the hospitality for 30 years, I have never ever experienced such lack of professionalism, and disrespect to a customer. Furthermore, the last time I had my oil change here, they had my address and phone number incorrectly, and it wasn't the first time I tried to correct all the changes. AND, TJ asked me if I had the 2019 vehicle still? when I have never had a 2019??? I am writing to the BBB & Attorney General. Please do not trust the dealership and if you get a minute and would like to hear any of the recordings I have, contact me. read more

Salesperson crystal was great! Finance as usual was dishonest and ran the massive bait and switch. Morgan was the finance person I worked with. Over the phone she told me that Westlake was the only bank that would buy the loan, that they required a $500 down payment and that the total amount financed was about 16k. Near the end of signing off on paperwork I noticed there was a form that said 0 down payment, then another that said total amount financed was 14k, so I asked who funded the loan and Morgan stated capital one. So she lied about Westlake being the only bank that would purchase the loan, she lied about the total amount being financed and that it forced a minimum $500 down payment and she was more than willing to not say a word about it. Super bait and switch. Extremely dishonest. And did it all with a smile on her face. I would never buy a car or do business with this place again. read more

Every salesman in this dealership are not professional they dont know how to sell vehicles they give attitude they act like they sell bmw or Mercedes when they sell 15k hyundai that break down in the first 3 months STAY AWAY if i can put negative stars i would read more

If it wasn't for meeting Steve today, I would have given this dealership a 1 star rating as I have not had the greatest experience in the past but today was different. I returned my Hyundai Genesis lease to the Naples dealership, where I had the pleasure of working with Steve. His exceptional service left a lasting impression on me. Steve's honesty and kindness set him apart from any other salesmen, and I've met plenty. I enthusiastically recommend him to anyone looking to buy or lease a vehicle. Trustworthy salespeople like Steve are a rare find, and I truly valued his genuine approach and attentiveness to my needs. I want to extend my heartfelt appreciation to Steve Kalinowski for delivering outstanding and empathic service! I hope this review encourages others to connect with Steve and enjoy the same exceptional experience I did. read more

Purchased a Tucson back in 2022, have not had any issues with the car until recently. Took the vehicle in and service was top notch, got everything taken care of and enjoyed the positive Interactions with each employee we encountered. Truly appreciate Carlos who connected us to our sales rep in 2022, recognized us and helped direct us in getting this issue fixed! read more

Absolutely the worst experience ever! I bought a new Kona 2 months ago with 1700 miles at this time. Josh told me it is now having electrical issues and I need to leave my car and have no car to give me during service. I am here from out of town and he just said sorry you will have to find your own way. I'm am shocked how Hyundai is not standing behind their car! Do not go to this a as store as they do not stand behind their product!!! read more

Michael Johnson made the experience awesome and the manager Johnny Was also great, these guys want to sell Cars and will listen to your needs & offers and work with you, I felt my needs were their concerns. They found exactly what I wanted and the rest was history. Give them a shot and be willing to negotiate for yourself. I highly recommend Tamiami Hyundai. I will use them again. read more

nowadays the professionalism has gone sideways me and my Fiancee both personally work for businesses where we have to deal with customers on a. daily basis and we have never seen this type of customer service, this head of operations instead of looking for a way to fix the issue, it's just extremely rude and unprofessional while carlos has been nothing but professional and keeps being a great example of customer service unlike her. my question is if we're leasing a car how is she going to deny us service for their own car? who does that? we have been nothing but professional customers and she's been nothing but a rude head of operations for this dealer! read more

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Under time pressure I showed up without an appointment right after opening to address a battery problem. They had installed a new battery 10 months prior. Alejandra the service manager was very pleasant and professional. She got my battery and charging system thoroughly checked very quickly and determined I only needed to drive the car a bit to recharge the battery....everything was good.... No charge! Honest, thorough, professional and quick...you can't ask for much more. read more

Every salesman in this dealership are not professional they dont know how to sell vehicles they give attitude they act like they sell bmw or Mercedes when they sell 15k hyundai that break down in the first 3 months STAY AWAY if i can put negative stars i would read more

Bought a new 2024 Genesis from them. The "after the sale" service for my Genesis has been horrible. No people to answer phones only annoying and unhelpful AI system. You have to leave your number then get a text thanking you and promising a call from an advisor. One week later, after no return call, same scenario. read more

Can't get less than one start. Had my car towed in, Just tested battery(good). Get a call 3 days later after 250 diagnostic fee. New battery (wink wink the driver left the car on) . Linda in service texts don't call text us. I ask 10 day later and get ALL CAPS RESPONSE about waiting until she calls me although the second "Diagnostic Fee $500" has been charged. Getting hard sell from sale to trade. service won't answer any call in the last 14 days. The front desk operator said she hand delivered the message. THIS PLACE ISN"T VERY HONEST read more

Arlington "Arli" Fritz was awesome. We walked in test drove the car, he was very knowledgeable. Went into the office to get pricing and bought a Santa Fe, Calligraphy. I was out within an hour. It was smooth and seemless. Arli was great to work with. Love the car. read more

I went today to check the cars since I want to trade in my car. Walked around the showroom and there were plenty of salespeople just talking to each other, not one approached me to ask what I was looking for, some sales guy was practicing his putting skills, I walked the whole area in the used cars lot and still Not one approached me. I guess I will take my business somewhere else since it seems they don't want to sell a car. read more

Wish we had read all the reviews before taking my son's car to this dealership for a service recall. His car has a faulty alternator, but it was running ok: he took it in following up on recall letter and they proceeded to take his car apart 11/30/23... it's impossible to get anyone to reply or help, but he found out his car won't be available until January 2024! He needs his car for work and has been riding his long board ( electric skateboard ) to and from work 6 days a week, 45 minutes each way ! God forbid he has an accident!! We will be going after Hyundai with best legal help we can get !! read more

O my god , do not take your car to this place . They are part changers. They f my car so bad . Go to Kia or Mazda. Anywhere but this place or you will be sorry.. It's not even a 1/4 star. Too bad I can't show 1/4 star. read more

Visited today with my 80+ cousin. Treated like gold. Brad is a superstar salesman. We left with an amazing deal. You guys do it right

Thank you Danny Stapp for Your Exceptional Customer Service and Great Experience Purchasing Our New Car! Dear Danny, Thank you for providing Debbie and me with your outstanding recommendations for our new Genesis GV80 Prestige! Your dedication to providing us with excellent customer service made our interaction with you and Genesis of Naples one of the most enjoyable experiences. It gives us great pleasure to share our thoughts with anyone in the market to purchase a new car and especially a Genesis. We were so impressed with your ability to tie in our personal preferences with your vast knowledge to help us make the determination on purchasing our new car. We love all the selections you helped us make. From the time we read the amazing review of you from a previous customer, throughout the entire purchasing experience, your commitment to superior customer service sets the standard for excellence in your industry. We look forward to the opportunity to recommend you to all our friends and family. Sincerely, Charlie and Debbie read more

I will start at purchase. Registered the car with the wrong driver. Purchased a premium coating which was still not noted three weeks after purchase when I dropped the car off for the coating. Took the car in for service, a fluid leak, and was told I would be given a loaner car. Showed up for the appointment, dropped off the car and was told it would be about a three hour wait. In addition to the leak, a recall was open on the vehicle. Questioned the availability of a loaner and was escorted into the waiting room and told they would check it out. I would be given a rental depending upon their checkout of the vehicle. Poor service from the front of the shop to the back. Run, run, run from Tamiami Hyundai!!! read more

BEWARE!!!! I honestly wish i could give them a "0" So I drop my car off because the doorhandle wouldn't unlock. They told me that it wasn't happening when they tried it and they would have to actually verify it themselves That's where the lies started!!! So they needed to keep the car overnight so they could try it again the next day and now its 3PM Day 2. & I still have not heard from them about my car BUT...... I love new technology because Hyundais cars will send you alerts if your car is locked or open if your car's been moved & it will actually send you PICTURES of your car and my car is in the same location as it was at 7:52 PM yesterday evening, but he proceeded to tell me that my car HAS been looked at, and they're trying to figure out what they're going to do LIE upon LIE upon LIE I asked to speak with the manager crickets!!!! I wouldn't buy a car here and I definitely wouldn't schedule service here after three months of waiting. They have had my car for two days with -no loaner car - and it still hasn't even been looked at took it in for just a simple problem of a door handle that won't unlock when you touch it. read more

Sent email about a Genesis SUV and was contacted 20 minutes later for an appointment. Met at front door by salesman and talked before he let me and my wife take the car for a test drive alone. We discussed trade in, pricing and we're agreed. Drew could not have been nicer. read more

I wish there was a zero star option. Run don't walk from this greedy company. They don't answer the phone or return calls. Had to go there for a reply. The repair took twice the estimated time. No help they claim.. pay a fair wage and help will appear! Rude, unprofessional, incompetent! read more

Just purchased my 2022 Tucson here! I love my new ride and the dealership was amazing to deal with! A huge thank you to Steve Kalinowski for taking great care of me. I got top dollar for my trade and the process was so smooth. Went through the service department and got the Xzilon coating and window tint. They also took great care of me. I won't purchase or service a car anywhere else. Great place with kind and friendly people. Thank you again Tamiami Hyundai for a great experience! read more