The facility is well kept and overall the customer service is good. But trying to figure out why…read moresome tenants have 24hr access while others access stop at 10pm

This facility is extremely well managed and clean. Access is really convenient as well. I was so…read morepleased recently with the service I received to resolve a potential issue. Management and maintenance responded to me instantaneously and my problem was not a problem at all. This is a first class facility and one I would recommend to anyone.

This by far is the worst place I have dealt with for storage. For those of you that do not know…read morethe air conditioning has been out in half the building since May and the people that visit the units weekly and know about this have been given half off their monthly rent. When my rent was raised in June. I was there last week and the air is still out. My items were starting to mold and their is a water leak going on as well, as some items were wet. The manager wanted me to come and show him the mold. He stated heat and water do not cause mold. Also, in my last review, I complained because people who are living in the storage units and I felt unsafe. Well the problem is worse. They have the all living in the part of the building where the air is working (Thank God!) After punching in my code a young lady tried to enter the building with me when the doors opened. I actually had words with the woman and advised her she would need to enter her own code to enter the building. She was not happy! Then when I am leaving the unit, another woman approaches carrying groceries and stated she lived there also. This is a very unsafe environment, and management doesn't seem to care. Do not rent from this place!

I had a good experience! I needed a short rental and everything went smoothly! Lucy was so helpful…read moreopening my account and Rick on closing it. Very quick response.

First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

Everytime I go there is a rude girl on her phone all the time in the front helping customers in…read more Nasty attitude they should have someone patient.

I've had the worst experience with U-Haul with my Ubox. Ever since I've got the box I've gotten…read moremixed information, I've been unable to access the box because where it was stored was a tire shop that never answered the phone and had limited hours and every time I called to speak to someone no one had clear answers. Do better! I also called and asked for a manager to call me because I've been so unhappy with my experience that was about a week ago and I have yet to receive a call. Very unprofessional and lastly my Unbox was suppose to be picked up today which I paid for the month and they didn't pick it up because apparently they thought it didn't need to be stored and also didn't plan on refunding me like seriously? Just very terrible service will not be using them again.

Good storage facility with a brand new climate controlled area. My only complaint is that the…read moreclimate controlled units are only accessible during limited hours (only open until 6pm during the week). Still, it is a much nicer place than most.

From the owner: South End Self Storage provides business and personal storage solutions in Charlotte, NC. We offer…read morestandard and temperature controlled storage rental options. Vehicle storage is available for cars, boats, RVs and more. Our Charlotte NC storage facility offers premiere features to suit your needs. Moving and packing supplies are also sold on-site. Visit our website to check out our available storage units in Charlotte NC. Our experts are happy to assist you!

Semora was fantastic help! She set us up and when we walked in she was checking to make sure our…read moreunit was clean and the lock worked. She even helped us situate a dolly underneath some heavy furniture when we were about to drop it! She truly is fantastic.

The good part first: we had two storage units from August to November for our household goods and…read moreenough space for 21000 lbs. The units were not too far apart and close to doors for the movers to put it and take out. We were lucky to be able to switch one so they would be closer together when we arrived in august because initially one unit smelled horrible and was very dark. All the staff that answered the phone were nice and helpful. During the four months maintenance issues were not addressed at all. The "climate control " didn't work, doors were broken to enter the building where our units were located and lights in the unit were not working properly. The gate to get in and out worked fine. The hallways were filthy and poorly lit. We pointed out what didn't work each time we were there and were told a "work order" was put in. Nothing was ever fixed for months. The only bathrooms near the main office were frequently unusable/broken? and this was not acceptable for the movers who worked hard for many hours moving our goods in and out. My husband had to use the furniture store across the street after being refused to use the staff bathroom (which we used in the past when a nice office staff woman took pity) by the ? manager.