I may up the rating later as things improve. This place has been aging and needs some maintenance…read more Your belongings are secure from theft here, but you see dead bugs around the unit hallways and they don't seem to care about how having plants growing in the doorway cracks look. These units have been known on occasion to have a ceiling leak. They need to secure the maintenance of an aging set of buildings with the occasional hole in the roof from the solar panels, instead of focusing only on renting out units. They can get it looking nice (and secure the roofs to restore confidence of those who remember leaks) without much problem. Then I'll up the rating. But they don't seem to be in much hurry so my rating is moderate.

They are apparently new owners instead of Interstate Storage who I rented from. Interstate was…read morepersonable and went out of their way to assist. I just got 2 nasty letters about selling my stuff if I didn't respond and pay within 14 days from date on letter, 26th of June; mailed on the 28th and I received them on Sat 3rd of July. Not friendly, no other information. If they are like this with other matters I don't think service would be their trade-mark. Stay away from them.

Sandy was very helpful. My husband has rented a storage room for the last 10 years. We needed…read moreassistance in managing our monthly rental amount. Sandy was very proactive in helping us get the best deal for our loyalty! Thank you Sandy!

I have rented from this facility 3 times. This last rental was by far the worst. Two months into…read moreour monthly agreement, the monthly rent was "reevaluated" and increased by 25%. Renter beware. They can reassess your rental agreement and raise the price whenever they choose to. In addition, this time our contents got wet due to flooding and many things were damaged. We were unaware of the issue but only discovered it when we moved out. Not worth the expense. I will not return to this location.

Pat is a great guy, always reachable by phone, and gives you a great deal. Facility is well-kept,…read moresecure, and very convenient, especially if you're downtown. Dealing with Pat was, by far, my best experience with a storage unit.

This place is great! I would definitely recommend this place to anyone looking for storage! Great…read moredeals and customer service! The storage facility is secure and up-kept and I feel comfortable leaving my belongings there.

I returned to my unit after a year to empty it out. I was only in town for 24 hours so it was a…read morevery stressful time. Mike at the front desk was SO nice and patient with me! He answered my questions and helped me get my lock off. I was also transporting a scooter back to CA and was waiting on a transportation company to pick it up. It was raining so Mike offered to put a tarp on it for me! The transport guy called to say he wouldn't be there until late at night (after my flight left), so Mike offered to store my scooter behind the security gate and created a one-time passcode for the transport guy to access. He went above and beyond and really put my nerves at ease! I appreciate his kindness!

Carol is a total pleasure to work with, even from out of town. Highly recommend.read more

Have had a unit there for over two years, manager Kimberly has always been amazing and very…read morehelpful. I've never had a single issue. It's a company unit and if anything, delivery drivers are the worst! Kimberly and her team are always finding my packages in other people's units and either holding them for me or putting them into my unit when they have time. Above and beyond 10/10.

This is by far the worst business I've ever had to deal with. Would give 0 stars if I could…read more You can only access your unit from 10am - 5pm, Monday thru Saturday, however this information is posted nowhere. Their customer service is directed to a call center in another state. What kind of storage unit restricts access like this? How is a working person or student going to access their belongings when you can't go after work or on the weekends? They give you a "gate code" to trick you into thinking you can access your unit after hours but the codes don't even work. Not only are the times absurd, 75%+ of the units are located upstairs and there is only one elevator that works as the other is broken. If this wasn't bad enough, I got a unit over the phone and was given a price and when I got to the building the price wasn't honored and they had no idea what I was talking about. Do yourself a favor and go literally anywhere else. You'd be better off storing your things on the side of the road.

Customer service on the phone was very helpful and understanding. She took the time to explain and…read moreprovide me with options

Amazing place for storage and a quick truck rental! Edwina the manager is super friendly and…read morehelpful at all stages.... Can't recommend this business enough! Cheers!

A decent-sized self storage area located in qn industrial part of Gainesville, Florida…read more It is also very convenient off of Interstate 75. The staff was courteous and professional and the grounds were relatively clean. All in all, if you are looking for a self storage area around Gainesville. I would recommend this establishment.

Springhill Self storage is a great place to do business. The staff is very curious and helpful. We…read morerecommend them highly.