Unlike other reviews, I found the front desk person to be pleasant, welcoming, and helpful. Devon Tile prefers scheduled appointments and I was paired with Britta who was also extremely pleasant, welcoming and helpful. I usually prefer my first visit to a tile store to be alone so I can preview if there is anything that would suit our project. I must admit that their selection is amazing and that my experience was enhanced by having Britta as a personal guide. The store looks small from the outside but appears to go on forever on the inside--very clean and well-organized, and with plenty of space to stand back to admire the tiles and counters strategically placed to lay out selections. My only problem here is my project is only for a new bathroom, a kitchen backsplash, a fireplace surround and a foyer and there are so many great choices. How to choose? read more

they only want large jobs and to work with people who aren't working a day job unless you are a designer working in the daytime. if you have just and kitchen and laundry backsplash to install, the job isn't of interest to them. if you have a whole house with a designer, these might be the right kind of people for you. it's a shame really, but business must be good for them in this economy. read more

I was shocked at how dismal the customer service was a few years ago unless you were a "designer". I decided to give them another chance. I wanted to walk through and get some ideas. I didn't know they are by appointment only now. I walked in and the rude unfriendly receptionist said "can I help you?" I told her I just wanted to look at the tile. She said we are by appointment only and then just went back to staring at her computer monitor. Wouldn't you see if anyone was available at that point or ask if I'd like to come back? I reached out through email and I did not get a response. My money can be spent elsewhere. read more

We didn't get off on the best footing when we first visited Devon tile in the late summer/early fall of 2018, but that was one bad salesperson and one visit. The next time we stopped in, we worked with the owner and our project went from buying tile for one room to trusting her so much we bought tile for the kitchen floor and two separate back splashes (the main kitchen and a dry bar); the main bathroom floor and shower (walls and floor); the main foyer; 2 full baths, a powder room and another entry way. You just don't expand a job like that if you don't know what you're doing and aren't good at customer service. Honestly, given one of the reviews on here was a plug for the competition I can't help but wonder how many reviews have been written by just that. And the one that said that in early March of 2020 they were turned away without an appointment - that's just not true. They didn't require appointments until AFTER the initial COVID lock-downs and frankly, we appreciated their concern for our safety. They have, hands-down, the most unique tile in the area. We imported some from Italy (which took a while, but everything is taking a while). Go in knowing this not Home Depot and that you are getting quality materials and that sometimes takes both time and money. The owner also has a great eye for design and has paid her dues in the industry. You're in good hands with Devon Tile. read more

Yes I wish there was a zero star. This is the most unfriendly design showrooms in the USA. The customer service is awful. If you don't have an appointment you are turned away. I would never recommend Devon Tile. From a designer with years of experience: If you want great service with incredible talent in the Philadelphia area, I recommend Amy Whalin at Joanne Hudson. Amy is as professional as they come, very talented and will expedite any size project you may have. Main Line builders, architects and designers look at the reviews, this will be your worst recommendation! read more

Very rude and arrogant. You are better off going someplace else. You don't need the stress of an arrogant supplier when customizing a home. Clearly they have forgotten who is the customer and how they remain in business. They are not selling you anything unique that cannot be purchased elsewhere. read more

I was shocked and appalled with how I was treated after being given a box full of chipped tiles on every sheet . I have never been spoken to so discourteously by a company. The tiles were returned after essentially being told I broke them and being given a begrudged offer to replace some. No tiles were worth this treatment. Even before receiving the broken tiles, 5 efforts to order the tile went unanswered. read more

My fiance went to Devon Tile but left less than enthused by the staff who came off rude/not friendly while meeting with him in the store. We'll need to go elsewhere for our tile! read more

Well to put it bluntly.... the place sucks!!! very snoby, really ladies you have nothing to be snoby about, hope the place goes out of business... looking for tile and real people go to Mohawk tile and marble read more

Their selection is nice, but the ladies that work there are extremely rude. I was so turned off by their customer service that I left immediately and went to DalTile. Not worth it! read more

I had an incredible experience at Devon Tile. The staff could not have been more helpful. For my first renovation last year, I spent hours in the store. The selection is so fantastic that it will take you hours to decide what to select. Throughout my many hours there I was welcome and given first class assistance. (Sorry others didn't have a similar experience). I am now working on my second renovation and once again I have been given first rate attention and guidance. The prices can not be beat. You can not find a better place! Joanne 6/27/17 read more

All around bad customer service. Rude, condescending, and unhelpful staff over the phone, over email, and in person. Reviews across the board on yelp are pretty consistent, that employees are unfriendly and have bad attitudes. Just awful, I guess they don't want new business. I would recommend shopping for tile somewhere else. read more

Sadly, you can't give a zero star rating. Remember that scene in Pretty Woman where she walks in the store and no one will help her and she returns all dressed up and laughs in their faces? That's kind of how I feel. I live on the Main Line and have bought tiles at Devon two times in the past. I tiled a bathroom in marble and also did a custom backsplash through their store. Made an appointment and met with a "designer" to talk about a new backsplash (14 years after our old one). I can't imagine a more dismissive, offensive encounter with a sales professional. I had an apppintment but she continued to assist another customer (a "designer" she told me) during my appointment. After showing her photos of my new kitchen and the backsplash area, she really had no suggestions other than pointing out some tiles that were "very expensive" (her words). I asked if I could take a sample home and she told me that was very complicated. She could only let the designer she was helping during my appointment take out samples because she knew her. HUH? She then told me I could bring in a sample of my countertop and a sample of my cabinet (oh, sure, I'll just remove a door) and pick out something in their dim showroom which does not even begin to replicate the lighting in my kitchen. NO THANKS. Not sure when they got so snooty in here. I live on the Main Line and I was prepared to write you a big check for a gorgeous backsplash. I will take my business elsewhere and I will make sure to tell everyone I know on the Main Line (including some designers) to take their business elsewhere. So rude. So condescending. Bye bye. read more

They deserve zero stars. No one greeted me, not even a hello after passing several sales people. No other customers were in the store - I finally had to ask for help. The sales person showed no interest in me at all, actually made me feel like I was inconveniencing her. She didn't ask about my project, offer suggestions, it was very awkward. I tried asking her questions but got two word answers while she walked away from me several times. She finally told me I should try the Tile Shop. Wow. She could actually learn a lot from the Tile Shop they have an incredibly friendly staff. Obviously I didn't pass the Mainline sniff test. Devon Tile should really get over themselves. Sad because I like to support local businesses. I wouldn't recommend them to anyone...ever. read more

Love Devon Tile ! It's best to call ahead and make an appointment as the consultants are very busy, but the work they do is BEAUTIFUL and I would never go anywhere else. Great selection and competitive pricing. NO comparison to other tile places around the Main Line. You may find more employees in other places, but there is ZERO comparison to the expertise at Devon Tile ! read more

My experience at Devon Tile was absolutely fantastic. The minute my husband and I walked into the door we were greeted with a friendly smile and positive attitude. The staff was so helpful and walked around with us for hours to pick out a backsplash to match our countertops. We are thrilled with the quality and overall appearance of the tile we purchased here. I would highly recommend Devon Tile everyone! read more