Gloria has been an absolute blessing to our family. She cared for my grandma, Dorothy, with genuine…read morecompassion, kindness, and respect. She consistently went above and beyond her responsibilities, always making sure Dorothy was comfortable, cared for, and treated with dignity. What truly sets Gloria apart is that she doesn't just sit around waiting for something to do--she is always finding ways to help, whether it's keeping things tidy, anticipating needs, or simply spending meaningful time with Dorothy. It's obvious that she truly cares about the people she looks after, and that kind of dedication is rare. Our family is incredibly grateful for everything Gloria has done. She is hardworking, dependable, and has a heart of gold. She is an invaluable caregiver and absolutely deserves a raise and recognition for the outstanding work she does.

Sharon, if we are trying to be accurate here, then let's be accurate. When the first care giver…read moredid not show up, your office did not call my sister or me. Instead, my sister had to call your agency to ask where the caregiver was. I did not call you and demand anything. I know no one heard the last person who showed up at 8 am because I spoke to my mom and she told me she did not hear the knock. When she went outside to check, the person was gone. It's disappointing that someone who is in the business of care taking would spend so much time and effort trying to spin your version of the story to try to make yourself look better instead of being more concerned with the fact that your employees went into the home of an elderly couple to watch tv and play on their phones instead of taking care of their charge.

Great employees, service and facility with up to date equipments and great events or activities for…read morethe patients especially veterans

My family's experience at University Post Acute has been extremely concerning…read more My grandmother is a high-risk resident with impaired orientation, hearing impairment, dependence for transfers, inability to safely toilet independently, and known fall risk. Following a fall at the facility, the incident initially appeared to be downplayed and we were told she was only being sent to the ER "as a precaution" because she was a new resident. We were later informed that a male CNA reportedly provided her "privacy" because he was male. In my opinion, this demonstrated a serious lack of critical thinking and judgment given that my grandmother is not oriented, unaware of her surroundings, requires transfers, wears diapers, and is not safe to be left unattended. Despite visible bruising and ongoing pain, additional imaging was not immediately pursued. Days later, we were informed that she suffered a fractured clavicle. What has been most upsetting is the lack of proactive communication, delayed reassessment despite continued pain, and the fact that family members have had to continuously push for further evaluation and answers. I have repeatedly requested reassessment, pain management, and communication from leadership, including the Director of Nursing. Families place trust in skilled nursing facilities to protect vulnerable residents and respond appropriately when injuries occur. I hope the facility takes these concerns seriously and improves resident safety, communication, accountability, and staff judgment moving forward.

Great place Great people , Just keeps getting better !!!!!........ ! …read more...... ..

I've had enough...This place is a joke. It's been several months of nonstop bull. There are some…read morestaff members who are great like the two ladies I've met at the front desk. The PT staff is great but the nurses/cnas leave much to be desired. There is maybe a third of the staff that's great and on it but the others need to be held accountable for their actions. Weekend and night staff will leave patients sitting in their own urine or feces for long periods of time. The social worker onsite is rude and only professional in front of other people. She's very passive aggressive with comments. They come and take stuff out of patients closets and give it to other patients to use twice I've had to retrieve my family members jacket that has their name on it from another patient or the staff will use the patients personal items and steal their personal drinks and drink them. When the upper management leaves on the weekend and at night the staff gets really loud shouting to each other and laughing up and down the halls when patients are sleeping. Counted several times over the last several months where they leave patient lights on and don't respond for close to 30-40 minutes. The response given to me was they are all on break.(everytime?) it's not just been the one night or day. Wonder how many patients have had medical emergencies that they don't address right away. They feed diabetic patients nothing but sugar when their restrictions/preferences are listed at least from what I was told from other patient's family members and from my own observations, are they trying to send them back to the ER. Or the patient whose daughter told me has diverticulitis and they feed her items that can cause flare ups. The cnas come and take pull ups and wipes from other patients because according to them there is not enough supplies. They do this while in the middle of cleaning others up. That's a nice way to cause cross contamination and cause other patients to develop rashes/possibly catch diseases. I'm sure the CDC, OSHA and the state would have a field day. I'll be sure to be filing a concern with the state.

This location is not closed. Doris and her staff are great…read morewith the residents entrusted in their care. Rooms are spacious and have private patios. Large common room area. Homemade, healthy cooking, not frozen or prepackaged food. Very happy in my choice. Her staff very friendly and accommodating. * Hospitals are close by , if emergency/ non-emergency medical aid is needed.*

The air conditioning went out in this nursing home 5 days ago during a heat wave and they still…read morehaven't had it fixed WTH

I wouldn't have a dog there. Dirty, rats, etc., can't say enough about it was patient for 8 hours,…read morehad the EMTs take me to a better place.

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

They took care of my mom as best they could She was not a fan of the bed pan while there. But had…read morea portable toilet next to her bed she couldn't get on it when needed without help. She had a hard time with the call button. Her room mate was very loud and was giving the staff a really hard time. I had to switch mom to another room with better access to the toilet. She did better with her physical therapy in the new room too. They got her to walk again after her fall last January she stayed til March The staff did their best but was under staffed at times it took awhile to answer the call button. My mom said she got tired of waiting and used her wheelchair to get to the toilet. The girls never came to help some of the time. It was better than some places I've seen and worked in. The office staff was accommodating when I called with concerns Overall I would recommend them

This used to be a really nice place until the new management started running it in the dirt. You…read morecan tell they come from the trenches the way they prioritize saving the facility money at the cost of the residents. Instead of the administrator making up positions for her kids maybe they should hire extra CNAs to help on PM and Night shift. They are too worried about the budget over the quality of patient care and it's really sad.

Finding a place for our mother that would truly honor her--while providing high-quality care, a…read moresense of home, and genuine compassion--was very important to me. Joy and her team have exceeded my hopes. They have created a space where our mom is not only comfortable, but truly delighted in, respected, and cared for with love and excellence. The home is clean, the care is impeccable and mom has been on mostly bed rest for an extended time and has had beautiful skin care with no pressure sores. The food is home-cooked and delicious as well. What is also meaningful is how they care for us as a family. We feel supported, welcomed, and at peace knowing she is in such good hands. I am deeply grateful for this home and wholeheartedly recommend Enjoycare to anyone looking for a loving place for their loved one.

Our father suffered from a debilitating neurological disease that progressed to a point where he…read morerequired around-the-clock care that our family could no longer provide at home. Thankfully, we discovered Joy and her Enjoycare team, with the skills, competency, and mindset to provide personal, loving support in an authentic home environment for our father late in his life. We observed first-hand how the nurses and other care providers engaged at a personal level with the people they were caring for, with patience, tenderness, and respect. Moving our father out of his home to an eldercare facility was a heart-wrenching experience that was made so much easier by the love and professional care he received from Joy and her team. We are forever grateful to them for their dedication and commitment to providing the care and respect older people deserve, and for bringing peace to the minds of families who rely on them for support of their loved one.