My brother recently passed. I wanted to take a moment to thank the staff at Heritage Garden for the…read morequality of the care he received. I was always well informed about his evolving health issues and his general well being. This was a care center that he liked. He was not an easy client. A special recognition and thank you goes out to Jessica Ramos. She is an administrator at Heritage Garden who make a difference. I can't thank her enough for all she did for my brother. Jessica was always there for me to answer questions and keep me well informed of changing conditions. I highly recommend anyone consider Heritage Garden Care Center as an outstanding option for health care.

Over the years both of my parents have been in a variety of SNFs in the Inland Empire…read more My mom was a patient at Heritage Gardens in February. Where do I begin...her treatment on every level was horrible. The physical therapy was a joke. The med staff ignored the as needed pain meds and gave them to her every 4 hours instead of as needed, this kept her groggy and unable to truly tell how she was recovering. As her point of contact I had to step in nearly every day of her stay and despite meeting with the director was met with excuse after excuse. Here are some specific examples --- 1. I was on the phone with my mom and a bed transport entered the room to pick her up for a doctor appointment that wasn't hers. If I hadn't been on the phone they would have taken her plus she would have been charged $150 each way. Uggg. I had to talk with the head nurse and absolutely refuse the transport. Hours later we found out that the transport was for her roommate. 2. Multiple times during her stay the staff did not reconnect her call button. I made countless drives to Heritage Gardens, which is 15 minutes from my house, and still got to her before anyone came to help. Once she waited for over 1 hour for assistance to the restroom. Crazy. Still I made it to her before anyone came to help. The frustrating thing is when I arrived the staff is chatting about personal things in the hall and not helping the patients. 3. The food was disgusting. Often the menu and the delivered food did not match. It was usually lukewarm at best. In the two weeks she was never offered fresh fruit or fresh veggies. 4. When I asked for copies of the notes from her care boy did I get the run around. To say the least the right hand and left hand have different answers. It took almost a week and a meeting with the director. 5. My mom's roommate did not speak English. The way the staff treated her was beyond horrible. It was sad. I could go on but if you have a choice do not send anyone you love to this facility. Unfortunately, insurance gave this as my mom's only choice. We found an out of pocket place and within a day my mom started making amazing gains in a positive direction. It's sad as not everyone has that as an option. I my opinion this place should have its doors closed permanently.

This location is not closed. Doris and her staff are great…read morewith the residents entrusted in their care. Rooms are spacious and have private patios. Large common room area. Homemade, healthy cooking, not frozen or prepackaged food. Very happy in my choice. Her staff very friendly and accommodating. * Hospitals are close by , if emergency/ non-emergency medical aid is needed.*

From the owner: Senior Care Loma Lindaread more

Brookdale Loma Linda 25585 Van Leuven Street…read moreLoma Linda CA 92354 909-953-8979 Kenny Wilber Sales Manager Re: Jeannie our family member who is losing her sight sadly. Let me start by saying what a special young man he is. Moving a family member, even a willing one, into assisted living, or any senior living facility, is fraught with emotion. The sadness of Your family member may mourn the loss of their independence and/or the home they are so accustomed to. They could be scared about aging, making new friends, finding their way in a new place. Many fears, I am sure. Well... Kenny made Jeannie feel confident about meeting new friends and fitting in. The staff seemed amazing and compassionate. Kenny walked Jeannie throughout the beautiful complex. Really explained in detail how everything works. Very nice. He also sat with us for at least an hour with answers to more specific personal preferences and inquiries. Never rushed us or acted put out. He has a really calming way about him and I really think he saved our family so much angst and worry. He sat there and listened to every question and had very informative answers. I would recommend Brookdale to anyone, heck everyone! Kenny is just a real asset to Brookdale Corp. Maybe that is why he has been there something like 17 years. He does not look nearly old enough. Long story short THANK YOU, KENNY WILBER!! PS: By the time we drove back to Norco, after viewing two other two facilities, Aunt Jeannie had already called and secured her forever home at Brookdale. So..... we will be seeing you soon. Just so you will know who this is.... I will give you 2 clues: 1. Ryan Seacrest 2. Toilet paper Thanks again! God Bless

Visited my dear friend and I stayed for lunch. Although I'm not a fan of homes such as this I can…read moresay it meets the needs it was created for. Their meals could be more appealing with taste even with the various nutritional needs. The lobby was filled with residences that seemed to be relaxing while waiting for lunch. My beautiful dear friend was very pleased with her physical therapy. So I'm happy when I see her smile.

Residents are finally getting the care they needed after the new management has taken over. Lots of…read morepositive changes.

The nurses are nice, the place is cleaned better then alot of the others I've been too and they try…read moretheir best to give the residents a good life.

From the moment we met with Jem, we were treated with such care. She helped guide us in the right…read moredirection. Answered all of our questions. Coming into this blindly she helped us every step of the way. With finding the right care/facility, letting us know we had options, and explaining things when we felt we didn't understand. Republic Senior Living Solutions has given us a sense of peace in knowing we have chosen the right care for our grandmother. Thank you from the bottom of our hearts for all the support.

From the owner: Your Trusted Senior Placement Agencyread more

We love the care our mother gets from the staff at 1st meridian. They are a pleasure to work with,…read morehelp us work with our long term care insurance for reimbursement, and are attentive to ours and our mother's needs. I could not say enough good things about them. We work with the La Jolla branch and they are fantastic!

These were the best! All their caregivers were amazing professional and very caring, from Tom to…read moreRodger and all the others thank you and the amazing ladies who work in the office to make everything work Holly and al yhe other amazing ladies thank you so much for being there for me all I can say if your looking g for someone to care for your love ones these people I would highly recommend you'll not find a better place who will care for your loved ones with respect kindness and total professional character thank you agian