I was there observing the workers there with other people, and I was amazed of the compassion they…read morehave to others. In short words Thank you to Jose Rodriguez, Jesse's Naputi, Bella Olmos, Romon, Ashley Hysell, May, Kayla Cook, Maheli Bojorquez, Alexia Martinez-CNA, Maya, Bertha, Smilta, Andrea Duran, Karen, Heriberto -cook, Adreonda - maintenance Cleaning, Emily and Gilda - cafeteria, PT=Alexis, Jasmine, Cora, Christian, Perry,Emily Hard working people, with a lot of patience and compassion of the heart towards people. If only people would actually spend all that day and time is much as I did from 8 o'clock to 930 at night every single day for two months you would see what I see. I do give me a five star it's a lot of work, and every patient has different problems and situations in her life thank you. You are a gift from God

This is not a skilled nursing facility this is a business. What I witnessed here not just for my…read moreloved one's care but her roommate as well . Disgusting. Me and my family were constantly visiting and what we observed. Disgusting

I'm currently changing from Bright Sky to somewhere else. Aside from the amazing nurses like DAVID,…read moreVICKI etc, the front desk is so slow I wouldn't be surprised if people were dying under their watch. My dr has requested several treatments for me via EMILIO & he turns around and says they don't do that. But they do. The treatment I have received from the main office has slowed down everything making me sicker. Thanks Bright Sky!!!! DONT GO HERE.

I am grateful for Bright Sky and their staff for many reasons, but what really made a difference…read morefor my father was getting out of the hospital when he wanted to. He did not want to stay another night! Even though it was late the night that we got home, Dr. Fukuda visited us to introduce himself and engage in meaningful conversation with my dad. Dr. Fukuda has a very positive and friendly presence, and he knows what questions to ask to spark interest in the patient. The weekly visits from the nurse, Karen, gave my father something to look forward to. When she came to check vitals and address any concerns, she was efficient, but also respectful. I also liked her use of more natural medicines. Finally, I was comforted by Chaplain Wong's visits and phone calls. He offered support when I needed it, and it was nice to have his services available for both of us. Thank you Bright Sky.

My mom is 90 and has been here for about 7 years. She is now in a wheelchair and needs to be helped…read morewith bathing and getting to and from all of her activities. Other than those things she does all her own dressing, personal care, eating and is active in the community. The owner was Dan and the director was Tommi when she moved in. It was wonderful then. It was sold to Oxford Health Corp and the current director of the facility acts like he cares but then is unkind. The Director acts good to the residents when corporate comes to visit. He is very rude, disrespectful and condescending to my mother. The Villas is a less desirable place to live now compared to how it was. Making money and cutting programs, staff and the quality of the food is now the Corporations #1 priority, not the residents. The Receptionists, Activity Directors, Med Techs, direct care givers and Admin Assistant are wonderful people and really care about the residents. Although many of the caregivers are under trained and often short staffed so answering call buttons takes a long time. But that is the fault of their directors. Most of them are very kind, just not properly instructed. The food is not gourmet as they claim. They say they offer transportation but the bus is often broke down. The building, rooms and grounds are nice but if you have to share a room, due to financial reasons, be prepared for sharing a bathroom, refrigerator and to have competing noise with TVs, tablets, phone conversations and visitor conversations. The cost of the room is reasonable for all the amenities but if you need any kind of care the cost is ridiculous! So, why do we keep Mom there? Partly because she's 90 but mostly because she has built community with some of staff and residents and is willing to take the bad with the good!

My Father has been here almost 10 years and he loves it. My Mom was in two other Assisted Living…read morefacilities before she came here, one in Highland and one in Loma Linda. They both started out good but had a constant turnover in management which meant there was no stability of supervision of the staff working below them. There was many times the kitchens would run out of food for their residents, which was unbelievable. There would be no managers on call at night if a problem came up that I needed addressed. The Villas of San Bernardino is the shining star of Assisted Living facilities. Most of the management have been here many years, some over 18 years. With that stability in their management, the entire facility runs extremely smooth. There is always a manager on duty after hours that will answer your call. I cannot say enough good things about the Executive Director Kenya, Office Manager Yvette, Sales Manager Gladys, Activity Directors Janet and Courtney, Chef Ismael, Maintenance manager Juan, and all the caregivers and office support. My Mom was on hospice her last year here and was extremely well cared for by her caregivers. My Father in Law was here 15 years ago and many members of my church were here as well. Don't make the mistake that I did by looking at any other facilities, the Villas IS THE BEST hands down for your loved ones, you won't be disappointed.

We've had Dewadi's Family Care for several years to care for our mom and assist with house…read morecleaning. The service has been excellent, and we're truly happy.

Hello I have lived here for 13 years I have nothing but good things to say. The facility here is…read moremaintained and well kept. The staff here are wonderful and very helpful. I wouldn't choose to live anywhere else! But most importantly it's affordable!!! Activities are fun and keeps us going!

Hello! I'm a current employee here at Braswells Leisure Manor. I have been employed here now 3…read moreyears. Not just because I'm an employee here but because I love what I do and truly care about the residents wellbeing, this place is amazing! The staff the food , the way the maintenance takes care of the facility is incredible. I see the residents happy and that's what matters most. I'm very happy here and get treated well. Everyday I get to do something I love and make an impact on people's lives!

Kenya, Evelyn and Tangie are the Dream Team Professionals and run an efficient, friendly and…read moredesirable community. Kenya & Evelyn both provided tours, the newer units are beautiful and modern. I watched once as a child of a resident irrationally verbally berrated Mr. Kenya Carlton (due to a dog unleashed) and Mr. Carlton, maintained his professional demeanor, calm and respect. I dealt with them through some "not so great" times meaning, rent was late being paid to them. They never treated me less than, were never unkind or judgmental. I was grateful for it. Tangie, had the accounts all accurate and accessible whenever I asked. It really can't get better with their mutual respect, professionalism and humanity when dealing with issues financial and emotional. The community is inclusive, friendly and protecting. To Kenya, Evelyn & Tangie, I say, "Bravo."

These apartments are in a shady area of SB. They are no…read morelonger a full service senior living/care facility. They are only senior apartments. So don't be fooled by the pics. They don't have meals here or many activities. The only activities they have are volunteers that come out. Mostly Jehovah's Witness bible study and sometimes bingo. They don't have many of the amenities that they advertise and the ones they do have you have to pay for. Like wifi, parking spot, cable, & laundry. All are extra $$$$$ The rent is super expensive especially for this area of SB and all the apartments are cockroach infested. It's really sad because these seniors deserve better! So beware that you aren't fooled by the pics and their website.

Our family placed our loveable mother at Somerford Place 7 months ago. My family had many questions…read moreand concerns about the care our mother would be receiving. The staff was very sensitive, understanding and knowledgeable with each question and concern we had. Our hearts were filled with peace the day mom became a resident at Somerford because we knew we had made the right choice for her care. Mom quickly became apart of the community. She enjoys the wonderful new friends and staff that she gets to interact with daily. She is physically and mentally stimulated each day with different activities, singing, games, and special events from the well trained staff. I share a few meals with my mom each week and I'm very impressed with the wonderful flavor of each item of food served at each meal. Thank You, The Morgan Family

I want to complete a review since I had to move out, after only 2 and a half months. Jeromy and the…read morenight manager did not act after over a dozen noice complaints. I had at least 2 neighbors that made noice all hours. And one was the boyfriend of a Neurologist from Loma Linda. Of course he was mean and unruly while she was at work. The other lived up stairs and hammered on things at 2 in the morning. And the management did nothing.. I went to the office several times in tears!! It was awful ! Even Keith the night manager knew this ! Now, know the truth about Somerford Place !!!!I would give you a minus , if I was able to do so. do Not move there if you want to sleep at night

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!