Edgar at Mercury in La Quinta has been great! He responds to my emails promptly and if I happen to…read moremiss him by phone, he responds to my voice messages within a couple of hours. I've been with Mercury and Edgar for a few years now and do not have any complaints. Thank you Edgar!

From the owner: Personal Insurance *…read more Auto Insurance * Homeowners Insurance * Condominium Insurance * Renters Insurance * Dwelling Fire Insurance * Boats / Jet Ski Insurance * Recreational Vehicle Insurance * Antique / Classic Car Insurance * Umbrella / Excess Liability Ins. Business Insurance * General Liability Insurance * Property Insurance * Business Interruption Insurance * Extra Expense Insurance * Business Auto Insurance * Mechanical Breakdown * Employment Practices Insurance * Directors & Officers Insurance * Errors & Omissions Insurance * Workers Compensation Benefits - Life & Health * Health Insurance (Group & Individual) * Life Insurance (Group & Individual) * Dental Insurance (Group & Individual) * Disability Insurance (Group & Individual) * Long Term Care * Retirement Planning

After 4 different insurance agents told me that they could not find homeowners insurance, I was…read morereferred to Palm Valley. I was introduced to Monze Jerez and within 2 hours she was able to get a policy so that we could close escrow on time. She is an angel and without her, who knows what would have happened. There are no words that can explain how professional and how efficient she is.

Elisa was very cooperative and responsive. Prices were amazing for Mercury insurance. Some typo…read moreerrors but all are corrected.

I've had State Farm insurance most of life. I have my cars insured with them and our home. I'm…read morestarting to consider leaving them. Rates are consistently higher & higher. They'll email you stating that they need info about certain things & you can't ever get ahold of anyone. I left a message 2 weeks ago about information they claim they need. Still no return call.

There were changes that needed to be done to my account and Veronica did an amazing job helping me…read more Such great customer service and even better she was very time efficient!

Wow, what a great experience with Mike. Very knowledgeable and straight forward. Was great with…read morefollow up and was definitely focused on getting me the best insurance for the best price. I look forward to working with Mike very soon. Two thumbs up!

Very efficient and helpful getting us a new home owners policy. Very happy to deal with Mike. Thank…read moreyou.

horrible ins com! they will never pay a claim, even if the police report states it's not your fault.read more

If I could give them zero I would .they charged me almost 400 and only half went to pay my…read moreinsurance! They are literally robbing people their .just so they can continue to sit on their ass .come here to get robbed .tip they charge u $110 just to add a vehicle

I visited thier AAA office in La Quinta, and had the best customer service ever. The member who…read moreassisted me is Reshelle, who was excellent. "Kudos to her, she's 5 star.

I am extremely disappointed with my experience involving AAA insurance and the La Quinta office…read more I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year.

I have been doing business with Palm Valley since I bought my condo 2 1/2 yrs. Recently I received…read morea "Thank you email" for renewing with them. Then a few days later I received information from my Mortgage company that the rate increased 50%. You can imagin it was a surprise, not mentioned in the thank you email. So I called the office wanting to speack with the person that sent the email. Keep in mind, this agency has not contacted me personally since I signed up with them. Anyway, the person was nopt available therefore I asked for a return call. I am here 5 days later, NO CALL. I can't take the risk with an insurance agent that does not return calls, what if I had a claim? They would probably not call then either. Bottom line, I am changing agents and low and behold at a better rate with the same Carrier Mercury. My opinion is, the management of this group doesn't care about my business. I recommend someone else, anybody else.

This company help me find great coverage for my business, Mayra made it so easy and explained…read moreeverything in detail to found what would work for my business. Thank you Mayra at Palm valley insurance

Marc has been an excellent professional. He helped me get an amazing price and also gave me great…read moreinsight. Thank you for all your help Marc!

Never met a more knowledgeable or better informed gentleman as Marc !…read moreIf you're looking to save money as I was and am, then Marc is your man ! After having spoken to Marc for the first time he almost immediately seemed like family. He has a warm manner anxious to please ! Not only to please more importantly, make you better informed. From now on I deal only with Marc. He's like money in the bank !!

Best agent in the Valley. Very professional but also caring. He doesn't just view his clients as…read moredollar signs or as a paycheck. He genuinely cares about his clients. He will call and text to make sure my family is okay. That's why he calls himself The People's Agent. He is an agent to the people, for the people and he loves people.

Such a caring agent! He always wants the best for his clients. I've known Javier for years and I'm…read moreglad I'm finally under his care with my insurance policies!

Very nice and helpful staff ! They do their very best to…read morehelp you get the best insurance to meet your needs. Thank you Desert Oasis Insurance.

This agency is stellar. Arlene and Eddie do an outstanding job with my home and auto polices. I…read morefeel confident having these agents. They are very attentive and anticipate my coverage needs for the future. I highly recommend them.