This is a bit of a mixed bag.. Some staff are very helpful and some are clueless …read more They are not at all helpful when it comes to billing issues and charge a fee to take a payment! They have poor phone deals and you are better off dealing directly with Verizon via phone or via their website

I can't remember the last time I received the type of fantastic service provided today at this…read moreVerizon store. The manager, Devon, made our switch as seamless as possible. He is very knowledgeable and service-oriented.

They no longer do cell phone repair, so the guy there suggested a person who used to repair phones…read morefor them. Justin Shearer got back with me, had me guess a number and I guessed wrong so he told me I don't get my phone repaired. Then went as far as leaving me a voice clip saying, "too fucking bad bitch!" Don't ever recommend him for another job, it makes your business look bad!

I had an amazing experience working together with them. They had great quality parts, good time…read moremanagment and a very friendly staff. I would do business again with them and I highly recommend anyone to pay them a visit.

The person at the store when i went in january was very nice, however they used an unlicensed apple…read moreproduct, didn't put my phone screen on right as it started falling off within a week of being put on, and my battery was completely nonfunctional since getting a screen repair on my phone.

From the owner: At uBreakiFix by Asurion located in Dunkirk, NY we specialize in electronics repair including: cell…read morephone repair, screen repair, game consoles, tablets, and computers. Whether you need an Apple iPhone Repair, Samsung Galaxy Repair, Google Pixel Repair, iPad Repair, or Computer Repair, we can help. All of our repairs take place in-store and can usually be completed in about an hour. By choosing At uBreakiFix by Asurion in Dunkirk, customers are guaranteed that their device will receive a high-quality repair and fast service, for a lower price than anywhere else.

Jesse was a great help with purchasing and setting up our new I phones, I would definitely…read morerecommend dealing with him. I feel we can go back to him if any problems occur, or we just need help.

Jenn Pchelka is my go-to person and one of the reasons I stick with Verizon! She has been so…read morehelpful to me through many years. She explains things well (bills, device features), and is willing to go the extra mile even when I am not making a purchase but just need info or some assistance. Her experience shows, she knows the details; I highly recommend working with Jenn.

It is like the people that work here are actively trying to convince you to go elsewhere. It seemed…read morelike the store had a good selection, but we wouldn't know as very little was explained or shown to us. The woman working here was minimally helpful with answering questions about plans and options AND we are trying to switch over FOUR lines from a competitor. She gave very little information. Was not helpful at all in explaining the process of transferring lines and phones from another carrier. We will not be going back.

When I need to update or change phones it takes over an hour whereas in Town of Tonawanda location…read morethey get things done quickly. I buy accessories (plug in ear buds) to fit my phone (which I bring with me) and they pick out and sell me ones that don't fit. I feel that this place is a hang out for the workers and their friends to gather and they are inconvenienced by actually having to work.

Do not give this man a dime. He stole my Iphone (which was actually my daughters Christmas gift)…read more We sent it to him for flashing, and he never returned it. After 6 weeks of lies, he finally sent us a package.. that contained a phone CASE. Then he tried to blame the postal service saying someone stole the phone but the package was not tampered with. He uses his teenage daughters to lie for him, he abuses paypal to steal peoples money and he will lie his face off to make you believe him. CON ARTIST.

Terrible customer service. flat out took my money, got nothing in return. please avoid this…read morecompany.

Worst customer service experience in my life! About a year ago I had lost my iPhone which I needed…read morefor a very important phone call. I explained the situation and they sold me a new iPhone 16 Pro, which supposedly had a 14 day return window fortunately, I found my phone after a few days and returned to the store to return the phone. They refused with no explanation and I spent two months desperately trying to get an explanation or being allowed to return it since I was unable to get any resolution, I canceled my service and went to Tmobile. I had to sell the perfect phone on eBay at a considerable loss! Worst company ever dealt with in my 79 years F them and the horse they rode in on!

They don't follow through with their service issues. Plus you wait way too long for someone to…read moreanswer the phone.