Dr. Cousins was very caring when I sought his depression counseling in 1998 or 1999. I believe him…read moreto be a very caring and astute individual. In fact that's part of what made me want to get my bachelor degree in psychology which I eventually did from UofH in 2005.

I've been seeing Dr. Peter Cousins for many years, but recent experiences have been disappointing…read more After an insurance change, he began charging $220 per session out of pocket. Despite the steep cost, I remained loyal and cut back on expenses at home to afford his care. He is a great doctor, in he listens and has good bed side manner; and I would recommend him to anyone but you can't be late for any reason or you'll be charged. (He has no showed my husband before and we didn't get any compensation or an apology) Recently, I was delayed by an awful car accident on 45 and informed him immediately that I would be 15 minutes late. Rushing my family in traffic and desperately needing my appointment I was hopeful he would be understanding and not cut my appointment time. Instead of being understanding, he insisted I pay the full price for the remaining time in the slot and show up late. As a long-time patient, this treatment feels enraging. He has never extended my appointments so this was a first time occurrence, yet I am expected to pay full price despite unforeseen circumstances. (Mind you I pay out of pocket) It's disheartening to make personal sacrifices for a physician who doesn't reciprocate with basic human understanding.

I've been a patient at Village Psychiatry for 5+ years. Dr. Peterson's bedside manner is respectful…read moreand reassuring. He's confident in his expertise, but not condescending or judgmental. As a trauma patient, Dr. Peterson has been a safe doctor to open up with. He listens well and he's excellent with titration and polypharmacology to minimize potential side effects. He avoids overprescribing by advocating for reasonable lifestyle changes in addition to medications. The current Village Psychiatry office staff is welcoming and professional. It's easy to make an appointment and they respond to concerns in a timely manner. Gracie and Angelica are especially knowledgeable, helpful, and efficient. Madison is also very supportive and sweet. Their Nurse Practitioner (Lucy) is compassionate and patient when de-escalating trauma-induced panic. After experiencing devastating abuses from unethical MH providers, Dr. Peterson is helping to repair my mental health and regain trust in others. Village Psychiatry wants the best for their patients and provides excellent, comprehensive care. (My Einstein portrait is better, though.)

I get Spravato here for treatment-resistant depression. The staff here are the kindest I've ever…read moreseen in a psychiatric office - until now, I've never had good luck in this setting. Brandi Stark is especially friendly and helpful and I'm glad I get such great care from her. I would recommend this place for anyone who has treatment-resistant depression whose insurance is taken here. They really do help - I've been in a depressive episode for 4+ years but upon starting treatment a few months ago, I've been having more and more days where I actually feel good rather than neutral or bad

I have been a patient for a long time, and I would highly recommend this office! It was so easy to…read moremake appointments. The doctors are extremely supportive and professional. I feel heard and respected. Best of all, they took my insurance! 10/10!

during my second therapy session i mentioned my fear of being sexually assaulted. this doctor…read morereplied "well you would never put yourself in that situation" and i had to explain to her that getting raped would NOT be my fault. do NOT go to this woman

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

Saw Dr. Gaitz. Office is small and cozy. Receptionist was friendly and efficient. Dr. Gaitz…read morelistened and was knowledgable about my moms condition. Highly recommend him.

I have no words other than I literally become saddened when I leave my last appointment because I…read morelove everyone in the office so much! I am currently going to Dr. Shultz for my third child but I hear from others I know that there are so many great doctors here! The office staff is so wonderful and the best thing is that they stay. I've been going for 5 years and it's always the same faces and people. I love my doctor and everyone there. Best part is that it is on site at the Pavilion so it's somewhat comforting when in labor knowing your doctors office is literally just an elevator ride away!

Disclaimer: I'm only 4 1/2 mos pregnant, so I can't comment on the labor/delivery process…read more I do want to go ahead and write because I LOVE Dr. Shi. They do deliver for their own patients and, even if Dr. Shi is not available for some reason, I trust their office to provide me with great care. She does have a resident in the office who certainly needs some practice, but I also LOVE Dr. Shi's nurse, Karen, and feel totally comfortable reaching out to her if I'm ever concerned or feeling uncomfortable. Features: - Well trained and knowledgeable staff. Very friendly. - Very attentive. All of my emails to the office via MyChart have been answered in well under 24hours, occasionally in just 15 minutes. - Traditional office wait time. Usually 5 - 15 minutes, but on one occasion I did have to wait for an hour because there was a delivery that morning that my doctor performed, and it was coming back from Spring Break and everything was crazy (in the office and patients being late). - Here is where I docked a star: Billing. Their billing coordinator has yet to call me back, and in just 4 months of pregnancy has already made *several* billing mistakes. Luckily I have Aetna insurance and their customer service rocks, so they're helping me sort everything out. I intend to come back and update this Fall after a (hopefully) successful delivery!!

Not sure why this location has so few stars because the staff is so friendly. They have a very…read moreefficient registration procedure. You email your insurance and ID to them, and boom. You're booked. They also are accurate with wait time quotes. You don't need an appointment, but it's best you call ahead so you can know how long your wait may be and then the actually call you when it's your turn. They have RAPID testing AND PCR. Their tests are more accurate than a drive-thru testing place. Physicians are very well informed and are able to answer any question you have. Front desk also very informative and helpful. Overall, great clinic!

I had an overall okay experience at Lifesavers Emergency Room in The Heights, but there were a few…read moreconcerns worth mentioning. The biggest issue for me was the lack of upfront transparency regarding costs. I came in assuming my visit would be covered by insurance, and at no point before treatment was I clearly informed of what I would be responsible for. I completed all the paperwork and followed their process, only to be presented with a bill at checkout. It would have been much more appropriate to discuss costs before the visit began, as is typically expected in most medical settings. As for the staff, my experience was mixed. One of the physicians seemed attentive and genuinely concerned, while the other came across as dismissive and left abruptly. A staff member in blue scrubs (possibly a nursing assistant) was professional, kind, and made a positive impression. On the other hand, the nurse in black scrubs appeared rushed and less engaged in patient care. What stood out as particularly concerning was being asked during my visit to leave a five-star review in exchange for a gift card. I declined, and this review reflects my honest experience. Patients should never feel pressured or incentivized when it comes to leaving feedback. Overall, the visit wasn't terrible, but there is definitely room for improvement, especially in communication, bedside manner, and transparency around billing.

I first came to see Dr. Maldonado all the way back in 2008…read more I had a good experience but I'm the type of guy who's always trying to tough it out when it comes to being sick and never cared too much for the annual check up so I never really made it back here until a few years had passed. Now that I'm older, I've made a conscious decision to be better about my health. Of course, this place was the first thing that came to mind. I came back to see Dr. Maldonado and he didn't disappoint. He will personally call you with your test results and explain what the results mean. On top of that, Dr. Maldonado is not the type who will push one type of treatment without being thorough with your check up. If you're looking for a general physician, make an appointment here and see if you've found yourself your GP. The amount they charge here also very reasonable!!! Only downside is when I called in to make an appointment, the lady with whom I was talking to on the phone kept asking about insurance information that I had provided at the beginning of our conversation! And they asked about it again when I came to my appointment!

The quality of care I have received from Dr. Maldonado has been excellent, and I truly appreciate…read morethe attention and professionalism he brings to his patients. Unfortunately, my experience with the front office has been consistently disappointing. The staff has demonstrated a lack of professionalism, poor listening skills, and an unhelpful, at times combative, approach to addressing patient concerns. The level of customer service simply does not reflect the high standard of care that Dr. Maldonado provides. I sincerely hope the practice invests in improving the patient experience at the front desk, as it would better complement the excellent medical care provided by the physician.