My item was scheduled for my home address 7/28/20, 2 days BEFORE my wife's birthday. Imagine the embarrassment when my wife opened an envelope which I had actually forgotten about from another vendor (a Dom from Animal Crossing pin, super cute) when I realized the item hadn't actually arrived yet. I checked and there was no phone call, no email from DHL. Just a note that the item was In Transit on the evening of the 30th, my wife's actual birthday. Then she saw there's an error in our address, and I checked, address was fine. I call DHL and after 35 minutes on hold for my 'very important call' and psyching me up for my 'International Specialist' I finally spoke to 'Henry' who was admittedly quick to resolve the problem, which is where a 4-star, or 3-star would be acceptable. Henry was able to locate our package at the local center, the one I'm reviewing, and let them know within 2 hours we'd be in to pick up the package, a super pretty ring, gift wrapped, which would've been a lot better if you know, it arrived on time. Anyway, we arrive to the place within the two hours, I request my package with just the number, and then the lady came back with my package. Great, leaning towards 4 stars, but then I realized Henry advises to bring a photo ID. I of course always bring a photo ID because I'm no idiot, and anyone who goes anywhere without theirs is a psychopath. Before I get out the car, my wife says, "You got your ID?" "Of course," I exclaimed through my mask, COVID, mind you this year. So anyway, I just thought it was strange that I was able to pick up the package, a ring shipped from Spain, without showing ID. "You're good to go!" the DHL employee hollered between the mask and plexiglass barrier. "Don't you need ID?" "Oh, uh yeah if you got it I'll take a quick look." I present the ID, not my proudest photo of my life, but positive identification nonetheless. "Yaknow," I say a bit aggravated, "this package was supposed to arrive to my house, the same address, 2 days before my wife's birthday. Here we are a day after, and I'm having to pick it up at your place." "You can file a claim at the 800 number." 2 stars. read more