Do not bother with your adult primary care here. On the day of my establish care appointment Dr…read moreOberoi cancelled. I had waited 1.5 months for the appointment. Called and they offered another appointment 5 months in the future ! Their pediatric care is good, adult care is awful. I am so stressed out by Muir health and this was the last straw. Don't bother coming here, Muir health is an administrative nightmare that has no care for their patients. I

Our main physical is great, I would recommend our pediatrician to other parents. However, this…read moreoffice an exact mirror of all things wrong with our healthcare. Forgot getting a direct response from the doctor, the MA usually respond with vague misinformation that the front office assistants will later tell you is wrong. I'm not sure staff here pay attention to their work or jobs, and if they're burnt out and hate healthcare- should quit. I turned in forms to be completed for my daughter. I was messaged they were ready for pick up. I paid on my chart, came in the next day to pick up. The forms were not even signed. All they did was staple her after care visit from her physical (which I had done but the front office lady told me was not needed and threw away lol), and have the MA write her name. No signature. I paid $25 dollars for a print out of my daughter's physical that I had brought in already. I then inform the front desk and am now waiting in the lobby. Again, physician is brilliant and great. I wish she had her own private practice

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

My daughter had surgery, and her on-call doctor specifically told us to go to the ER because she…read moremight have a blood clot. As a mother, I was already scared and worried about my daughter. I want to acknowledge the people who were wonderful: the intake nurse was kind, Kimberly was absolutely amazing, and the security officer was very helpful and compassionate. Unfortunately, one nurse, Megan, completely changed the experience. Megan was passing by and told me I had to wait in the waiting area. I understand that there are policies, but there is a right way and a wrong way to communicate with people. A simple explanation and a little empathy would have gone a long way. I waited 3 hours in the waiting room. My daughter was in pain, on crutches, and crying. She asked to go to the bathroom and couldn't even open the door. Megan, why didn't you help her? Isn't that exactly the kind of basic assistance and compassion a patient should be able to expect from a nurse? My daughter was vulnerable, hurting, and scared. It is absolutely not okay to treat a patient in that condition like she's an inconvenience. Then I had to take an Uber to the hotel to get her medication and come back. I asked security if I could give the medication to her. Megan came outside, asked what medication she was taking, and then said, "I'll order them." Seriously? If you had simply listened to me and explained that from the beginning, I could have avoided making an unnecessary trip back and forth. I also went to the front desk because I wanted to file a complaint and was told they didn't have a phone number for me to call to make a complaint. That is unbelievable. And then Megan told my daughter that her mom could come inside but couldn't be mean to the staff. Megan, we didn't come to the ER for you. We came because my daughter needed medical care. Your attitude, lack of empathy, and the way you spoke to us were completely unnecessary. A nurse is supposed to provide care, comfort, support, and advocacy for patients when they are at their most vulnerable. Unfortunately, Megan was not that at all. My daughter was there because she needed help annot attitude or judgment. Shame on you, Megan. Thankfully, Kimberly showed us what compassionate nursing actually looks like. She listened to my daughter, helped her, and made her feel heard and seen as a patient. I will always appreciate her for that. This isn't about expecting special treatment or asking staff to break rules. It's about basic human decency, empathy, and patient care. You can enforce policies and still be kind. You can set boundaries without making patients or their families feel like a nuisance. My daughter came to the ER because she needed help. She deserved better.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

I would not recommend Diablo Valley Oncology as an employer. My time there was, unfortunately, the…read moreworst experience of my professional career. I encountered an environment that was unprofessional and lacking in basic respect and kindness. Despite my ability to work well with a wide range of personalities and teams, I was met with hostility and poor treatment by members of my department. I believe everyone deserves a workplace culture rooted in mutual respect, and that was not my experience here. That said, I walked away with an important lesson: some situations are not worth fighting for, and protecting your own well-being must come first.

Dr Matthew Sirott, Mariya Ryazantseva and the rest of the staff have been awesome. I give them…read moresooooo much credit for extending my wife's life to over 4X what her old doctors said she'd have a when first diagnosed(8+ years vs up to 1-2 years). This is such a difficult job, dealing with patients who quite often won't be around too long, but the nurses, assistants and doctors all tried everything that my insurance would approve. There were a lot of times that treatments or procedures were denied. My wife's cancer was vicious and aggressive. She tried every probably every chemo or immunotherapy on the market, did radiation multiple times, did infusions, had surgeries, and they always did their best to keep her truthfully informed, and keep her spirits up, even when the news wasn't good. Now my wife generally hates going to the doctor, but a trip to Diablo Valley was more like talking with friends for her. Now I will say to ask questions, and get all copies reports for yourself, so you can go home, and read and learn about what is happening. I think it was difficult doing this, but made everything make sense about what was happening. When you have a little knowledge about your treatment and conditions, the decisions are much easier to make in my opinion. I will miss my wife more than I can explain, but I truly believe they did their best to take care of Jerusha. Rest In Peace.

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Unfortunately their business model calls for this location to stop accepting patients a full 30…read moreminutes before closing. Very odd and inconvenient. It would be beneficial to injured and ill patients to know when and where they can be seen, guesswork should not be required. At bare minimum, they should at least provide an alternative recommendation for care if they choose to stop accepting patients a half hour before closing. This is urgent care, not a specialty clinic.

I absolutely hate coming here ! The reception staff is vile ! They are so rude and impatient and a…read morecomplete waste of time because I literally have to check in again when I walk down the hall to my actual appt! These people are parasites with no real purpose I have to leave 1 hour before my actual appt to meet the needs of reception. Then I end up having to wait for my actual Healthcare another 45 minutes. It's insulting, irresponsible and really irritating

Danielle Nelson Weiss is the worst doctor I've ever had. She doesn't listen to what you need, she…read morecuts you off and suggests something completely opposite. She is very rude, she also hasn't filled my prescription, after I've called several times. They kept telling me they sent it over and the pharmacy kept telling me they didn't. I had to reach out to an old doctor to be able to get my prescription through. It was a life or death situation and Danielle Nelson Weiss let me down!!

I was brought to the emergency room by my roommate because I was having chest pains, could not…read morebreathe, and was feeling numb on one side. I was extremely out of it and struggling to communicate. The security guard at the front began my interaction with this hospital with rolling her eyes at me as I struggled to get my I.D. out and loudly saying things I was having trouble comprehending. I was obviously disoriented and it seemed to take too long for her to gather that and get me into the hospital. I certainly was not in any state to do anyone any harm, I could barely work my hands or walk steady. I was again met with eye rolls inside, asking my name and date of birth when I just gave it at the door. I gave it again to her and then waited, after a few minutes that felt like forever I began to panic making it worse. I was the only one there and feeling like I was dying, I wondered why isn't anyone taking me seriously? I felt like nobody was treating this like it could even possibly be an emergency and began getting frustrated and asking if I am going to be able to see someone quickly. The receptionist just rolled her eyes and didn't answer, she said they will let you know if it's an emergency. I was really taken aback by the lack of empathy. Then the next person asks my name and date of birth again. I give it they say I am giving it too fast and panicking. I said I have given it to two people, I begin crying, struggling to breathe, and give it again. More eye rolls. There was still absolutely no attempt from any one of the staff to be empathetic or reassuring at this point. I do know about panic attacks and had experienced ones before, but this felt different and like a very real medical emergency. This is three people now who were so rude and mean to me on one of the most vulnerable times of my life, that I am ashamed for them. More waiting, and then a few cursory questions and eye rolls and I get asked my last period a few more times, even though I came in on my period. They took a pee sample and then seemed surprised and asked me, are you on your period? Oh we didn't need to take that sample. It seems they don't just communicate with one another there either. They were very nosey about my roommate, an elderly man, who brought me in. It's stupid, and so disgusting, to insinuate that I would have a partner that old. I needed a ride and he was there at home. The ladies there reminded me of the mean girls from my high school. The last person I saw, the doctor, at least did not roll his eyes at me and was not overtly condescending like the other staff I encountered there. He actually talked to me like a human. He did explain that it was a panic attack. I did mention that everyone there has made me feel stupid for coming in. He said, you still did the right thing by coming in. One of the nurses who had been rude to me was there and agreed with him, her tone suddenly seemed to have changed to much warmer with me. They then took a blood test and I did get good info from that to follow up on. I did have some medical things to look out for. That was the main silver lining of my visit. They gave me meds which brought me down quickly and made me fall asleep. I slept well that day. I am thankful for them, and for the medical care I received, but I do think having some bare minimum empathy should be required if you're going to be working in an emergency department. People are coming in some of the worst days of their lives, and at least not going out of your way to be rude and make fun of patients would really go a long way.

Charge nurse Lily Bay is just awful inside and out!…read more I had a very upsetting experience with the charge nurse, Lily Bay, during my mom's hospital stay. My mom was in a very serious condition and was coughing up blood. I had been paging for a nurse for about an hour because I didn't feel comfortable leaving her alone while she was in distress. Instead of a nurse coming to speak with me, hospital security and police officers entered the room and told me the charge nurse had said I had been asked to leave. No one had spoken to me before that, and I had been waiting to talk with a nurse before leaving. The situation could have been handled with a simple conversation. Instead, having security and police come into my mom's room while she was already in a vulnerable condition caused unnecessary stress and upset both of us. My mom became visibly shaken after seeing the officers. This was not the first time I felt uncomfortable during interactions with this charge nurse. Based on my experiences, I felt I was treated differently than I should have been. I found her communication to be dismissive and sarcastic, and I did not feel that my concerns for my mother's well-being were taken seriously. I have already reported this incident to hospital management because I believe patients and their families deserve to be treated with respect, compassion, and clear communication. I hope the hospital reviews this incident so that other families do not have a similar experience. Based on my repeated experiences, I left feeling that I was treated differently and unfairly.

The specialists are great. If it weren't for the specialists, I would rate this with 1 star. Superb…read morespecialists that I have seen. BUT... for Primary Care, that's another story--all calls are routed through a call center. (The specialists are not.) I needed to contact my PCP for urgent but quick questions in recent times related to short-term disability for surgery I just got. My call automatically goes to a call center and my average wait was 15+ minutes just to talk to the call center. Then I have to leave a message for my PCP's office. Then they call back when I'm not available or they write a message in the patient portal. So I have to call back and go through the same thing again. It is an absolutely sucky business model and does not serve the patients. It is a bad patient experience. I gave this feedback to one of the call center people and she gave me a number to call to give feedback there; and then she got kind of defensive on the phone. She should have been more understanding that people are trusting John Muir Health with their health care and all we ask is to speak DIRECTLY to our providers. But John Muir puts a call center there and we NEVER get to speak to the people in the doctor's office directly when we first call in. The only way we can talk DIRECTLY to our primary care practitioners is to receive a call from THEM, AFTER we have left a message with the call center (for which we often must wait 15+ minutes to speak to an agent). And if the doctor's office calls you back and you are not available (since you don't know when they will call you), then you're screwed because you have to return the call again to the call center and go through the same routine of waiting, then leaving another message. I was trying to get a simple message through to my PCP's office regarding my short-term disability and I still do not have it resolved after three days of trying to contact them. John Muir may be saving money by having a call center, but patients are the ones who are getting the shaft of very poor patient experience and stress. The specialists' offices are different--it's been easier to speak to the specialists' staff. But I was told that the primary care doctors ALL have to go through the call center. It slows down service, wastes patients' time, and creates unnecessary stress for patients, especially when we just need a simple question answered. John Muir needs to re-evaluate this call center model. It's not a good one by any stretch. I am seriously considering switching my PCP to a different medical group simply because of the poor patient experience with the call center. I think John Muir really needs to change that business model, stat.

Communication with staff is difficult. Of course, as with all hospitals, you cannot talk to your…read moreprovider directly. And the staff gets the messages wrong. 3 conversations so far, still not resolved.