Our main physical is great, I would recommend our pediatrician to other parents. However, this…read moreoffice an exact mirror of all things wrong with our healthcare. Forgot getting a direct response from the doctor, the MA usually respond with vague misinformation that the front office assistants will later tell you is wrong. I'm not sure staff here pay attention to their work or jobs, and if they're burnt out and hate healthcare- should quit. I turned in forms to be completed for my daughter. I was messaged they were ready for pick up. I paid on my chart, came in the next day to pick up. The forms were not even signed. All they did was staple her after care visit from her physical (which I had done but the front office lady told me was not needed and threw away lol), and have the MA write her name. No signature. I paid $25 dollars for a print out of my daughter's physical that I had brought in already. I then inform the front desk and am now waiting in the lobby. Again, physician is brilliant and great. I wish she had her own private practice

Dr. Katherine Winter--best PCP I've ever had! Great staff too. I highly recommend this facility!read more

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

I was a patient at John Muir hospital in Walnut Creek and stay on their Acute Rehab Unit following…read morea stroke. I received excellent care from the doctors, nurses, therapy and case manager! It was key to my success although I'm still working towards getting better. Thanks again John Muir for wonderful care!

I would not recommend Diablo Valley Oncology as an employer. My time there was, unfortunately, the…read moreworst experience of my professional career. I encountered an environment that was unprofessional and lacking in basic respect and kindness. Despite my ability to work well with a wide range of personalities and teams, I was met with hostility and poor treatment by members of my department. I believe everyone deserves a workplace culture rooted in mutual respect, and that was not my experience here. That said, I walked away with an important lesson: some situations are not worth fighting for, and protecting your own well-being must come first.

Dr Matthew Sirott, Mariya Ryazantseva and the rest of the staff have been awesome. I give them…read moresooooo much credit for extending my wife's life to over 4X what her old doctors said she'd have a when first diagnosed(8+ years vs up to 1-2 years). This is such a difficult job, dealing with patients who quite often won't be around too long, but the nurses, assistants and doctors all tried everything that my insurance would approve. There were a lot of times that treatments or procedures were denied. My wife's cancer was vicious and aggressive. She tried every probably every chemo or immunotherapy on the market, did radiation multiple times, did infusions, had surgeries, and they always did their best to keep her truthfully informed, and keep her spirits up, even when the news wasn't good. Now my wife generally hates going to the doctor, but a trip to Diablo Valley was more like talking with friends for her. Now I will say to ask questions, and get all copies reports for yourself, so you can go home, and read and learn about what is happening. I think it was difficult doing this, but made everything make sense about what was happening. When you have a little knowledge about your treatment and conditions, the decisions are much easier to make in my opinion. I will miss my wife more than I can explain, but I truly believe they did their best to take care of Jerusha. Rest In Peace.

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Horrible follow through. I was supposed to get a call about lab results - not only did they not…read morecall but I even called to ask for it and they said they would contact me but never did. Disappointed in how difficult it is to contact them even via phone - long hold times. Horrible experience, and so slow considering if people come here, it's usually for a relatively urgent reason. AFC is far but way better.

I came here to get some x-rays done, the process was quick and simple. I got out of there within…read more15-20 minutes of arrival. The person who did my x-rays had to double check some things, but even with that it was still a super quick process. What I didn't like was that the person who checked me in apparently, despite giving them my insurance card, didn't input that information. So I had to pay out of pocket for the treatment ($600), which maybe isn't a lot, but as a student working part-time, it sure felt like a lot of money. I would just say watch and make sure that they actually do everything correctly because if not, you might end up fighting with your insurance for reimbursement for almost a year.

I absolutely hate coming here ! The reception staff is vile ! They are so rude and impatient and a…read morecomplete waste of time because I literally have to check in again when I walk down the hall to my actual appt! These people are parasites with no real purpose I have to leave 1 hour before my actual appt to meet the needs of reception. Then I end up having to wait for my actual Healthcare another 45 minutes. It's insulting, irresponsible and really irritating

Had an emergency just this week and choose to go to concord location as our last experience in WC…read morewas not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give!

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

The specialists are great. If it weren't for the specialists, I would rate this with 1 star. Superb…read morespecialists that I have seen. BUT... for Primary Care, that's another story--all calls are routed through a call center. (The specialists are not.) I needed to contact my PCP for urgent but quick questions in recent times related to short-term disability for surgery I just got. My call automatically goes to a call center and my average wait was 15+ minutes just to talk to the call center. Then I have to leave a message for my PCP's office. Then they call back when I'm not available or they write a message in the patient portal. So I have to call back and go through the same thing again. It is an absolutely sucky business model and does not serve the patients. It is a bad patient experience. I gave this feedback to one of the call center people and she gave me a number to call to give feedback there; and then she got kind of defensive on the phone. She should have been more understanding that people are trusting John Muir Health with their health care and all we ask is to speak DIRECTLY to our providers. But John Muir puts a call center there and we NEVER get to speak to the people in the doctor's office directly when we first call in. The only way we can talk DIRECTLY to our primary care practitioners is to receive a call from THEM, AFTER we have left a message with the call center (for which we often must wait 15+ minutes to speak to an agent). And if the doctor's office calls you back and you are not available (since you don't know when they will call you), then you're screwed because you have to return the call again to the call center and go through the same routine of waiting, then leaving another message. I was trying to get a simple message through to my PCP's office regarding my short-term disability and I still do not have it resolved after three days of trying to contact them. John Muir may be saving money by having a call center, but patients are the ones who are getting the shaft of very poor patient experience and stress. The specialists' offices are different--it's been easier to speak to the specialists' staff. But I was told that the primary care doctors ALL have to go through the call center. It slows down service, wastes patients' time, and creates unnecessary stress for patients, especially when we just need a simple question answered. John Muir needs to re-evaluate this call center model. It's not a good one by any stretch. I am seriously considering switching my PCP to a different medical group simply because of the poor patient experience with the call center. I think John Muir really needs to change that business model, stat.

Years ago, John Muir was known for being one of the best of the best. Now it feels like every day…read morethere are more service cuts and fewer ways to actually connect with the people taking care of you. You can't even call your doctor's office directly anymore you're routed through a call center where the person on the phone doesn't know you or your care history. Appointment times keep getting shorter too, sometimes feeling like doctors barely have 10 minutes before they have to rush to the next patient. Healthcare should be about relationships, trust, and time with your doctor. Watching a system that used to be excellent slowly lose those things is really disappointing.