I've been a patient at Diablo family physician over 10 years. Karen and Alicia at the receptionist desk are kind and very nice. They have been with this office for many years. I appreciate their loyalty and getting to know them over the years. My doctor is Dr. Tanvi Raman. Dr. Raman really cares about her patients. She takes her time to listen and find solutions for your medical concerns. She has great bedside manners. I never feel rushed during my visits. I am very happy with her professional service. P.S. I miss Dr. Dolores Musco. She is an outstanding doctor. It's too bad she left the practice to pursue on the concierge level. read more

This practice used to be excellent until around 2023. I was a patient for over 15 years and always recommended Dr. Dolores Musco and Dr. Mark Musco. They were warm, professional, and truly cared for their patients, and the staff felt like part of a small, caring family practice. Unfortunately, as the practice grew, the staff became less friendly and harder to work with. Things declined rapidly once the Muscos left to form their concierge practice (which costs thousands of dollars per year, per patient). Since then, patient care has suffered greatly. Between my wife and I, we've tried several different providers here, and the experience has been consistently disappointing. The new doctors don't listen, and video appointments have been low-quality and unhelpful. The level of care, attentiveness, and professionalism that once defined this practice is simply gone. I finally switched to a physician at Sutter Health, and the difference has been night and day. My new doctor was thorough, actually listened, and helped me get the treatment I needed. I'm so glad I made the switch--my health truly depended on it. EDITED: If you are considering this office, make sure to look at the reviews for the last couple years. read more

I've been trying to call the clinic to make an appointment for about a week. Every time I was transferred to the voice machine, couldn't talk to a single human being. Very frustrated. read more

I have been a patient at Diablo Family Physicians for over 10 years. Many of the good doctors and NPs have left. Then, the Muscos and Sayles broke off and started their own concierge practice. It appears that some of the old front office staff is no longer there either because I have dealt with a really rude woman several times who has no concern or empathy for human beings, which seems to be an important skill to have if you are working in a medical office. My 20 yr old daughter tried calling to make an appointment b/c her prescription ran out and no one would call her back. Long story short she ended up having to go to urgent care to get her prescription refilled. Then a month later I had the same thing happen. Called, no call back. Talked to the rude lady and wasn't going to be able to get in for a month. So I had to go to urgent care too. Told her I was going to find another practice, and she was super condescending and couldn't have cared less. So, my family of four who have been going there for years are done. Sad to see it such a shell of its former self. read more

Review for the front desk only (similar experience as the below reviews): I had an appointment at 3:30 pm, I did hit a bit of traffic and ended up getting there at 3:38 pm (there was an accident). Right when I got there, I called the office twice, no one picked up, and then third time someone picked up and put me on hold. Finally I got transferred to someone else who said someone will come over to let me in. I waited for a few minutes and could see them chit chatting with another patient. Finally, someone came out only to tell me that it's 3:46 and she is going to see if the doctor can still see me (wish this was checked when I had initially called versus being told someone is coming out to let me in). She came back a few minutes later saying the doctor will unable to because I'm over 15 minutes late. I was very frustrated at this point because I had been trying to get in and it felt like they were waiting/delaying so it would be past the 15 minutes. I even offered to show her my call log so she could see how long it had been since I first called. That being said, I understand I was late which I apologized for but in the past, I have also waited at this office 30 to 45 minutes past my appointment time during a work day and this was the first time I was late hence I asked for an exception (especially because I had been trying to get in for quite a few minutes now). Additionally, they informed me each physical is 15 minutes. Overall, I understand being a few minutes late can put doctors behind but with it being the end of day it felt like folks were stalling so they could go home. Very disappointed. read more

Their office contacted me, and somebody actually took the time to explain what was going on and why they could no longer see my son. They have volunteered to continue helping me out until I can get a Medi-Cal doctor for him and are approving his medications in the meantime. read more

I've been going to this practice for 8 years (give or take). The team is absolutely fantastic and they go above and beyond for their patients. I cannot express the appreciation I have for their attention to their patients needs, their compassion and the absolutely stellar patient experience I've been given over that time. The support staff is second to none - and just spent 4 hours on the phone finding a pharmacy to fill a medication that I needed same day. They help keep you healthy and treat you like family. Tim Salyes is the best and I love being a part of the Diablo family! read more

I have been with this practice for well over a decade. I always considered it one of the best family practices around. Dr. Musco was amazing and I saw many other practitioners there in the past. There has been much turnover and as time goes by the front desk has become increasingly rude. My pharmacy put in a request for a refill for a much-needed asthma medication and when I called in to inform them and request a refill they said no one requested anything. I knew the refill had gone to the practitioner I had been seeing regularly and when I mentioned this they informed me she's been gone for a month. Shouldn't someone be checking the client communication or do we just fall through the cracks if someone leaves? Not the first time this has happened and meanwhile I have been struggling with breathing issues. With the amount of times my care has switched to different people it seems there is no one responsible for their patients. I do not even mind this as much as the rude attitude when you call. It's like they are doing you a favor to even hear you out and there's a real "couldn't-care-less" attitude. I have not received much better treatment even in-person. Sachie is one of the practitioners still there and she is very caring and thorough. Not sure if I'd even want to stick around with this group if she leaves. This review is for the front desk. read more

Impossible to make an appointment here. And of course I cannot say anything about the doctors since receptionist is not friendly or accommodating. Went to another family doctor in San Ramon. read more

I don't even know where to begin... I scheduled an appointment with Dr. Sachie and I couldn't be happier. She takes her time in reviewing your medical history prior to even entering the room. Dr. Sachie makes you feel completely heard and seen. Her knowledge is overflowing and she isn't quick to prescribe you medication. I have had blood work done many times and everything comes back negative despite my family history and symptoms. She recently had me tested and all blood work came back positive for hashimoto's. I have a plan now to tackle this and I feel very supported and confident that I'm on the right path. I feel so blessed to have her as my Dr. and I have recommended her to my family and friends. Thank you Dr. for always giving you're very best to your patients. It shows and it's appreciated!! read more

Sachie is the BEST. I have referred her to all my friends. She also sees my daughter who has a learning disability. When my daughter was in the hospital she made a personal visit and gave my daughter her personal cell number. If that's not above and beyond! She has time to REALLY listen to your concerns. She is EASY to connect with and you feel heard. She is kind, compassionate and listens to YOU, the patient before jumping to a fix it. The office staff is wonderful. read more

This office is great!! Very polite and personable. I would definitely recommend anyone to this office. Tim Sayles is the best!! Takes time out his evenings to call me and check on me. I love this office! read more

I have been suffering from allergy for years but only Timothy Sayles recognized it since my symptoms were not typical. Same positive experience with Dr. Musco. I am glad to have them close to my house. read more

I had a terrible experience with Timothy Sayles. I'm a 28 year old male. I work as an engineer and in my free time I choose to continue to play soccer competitively. In the winter of 2022 , I started having symptoms such as anxiety, poor sleep, and fatigue (which resulted in a significant reduction in athletic performance which led to me not being capable of playing soccer competitively anymore). Back in April, my primary care provider ordered extensive blood work for me. When the results came back, he pretty much told me he couldn't find anything. So I went to Timothy Sayles for a second opinion. Timothy Sayles echoed my primary care provider's opinion that my blood work looks fine. However, he took it a step further and actually called into question my choice to continue to play competitive soccer in my late 20s, and made the point that I'm "not getting paid for it" so basically why am I worried about it. Since my first and last meeting with Timothy Sayles, I've gone to an endocrinologist (not by his recommendation - he provided me with zero useful guidance), and she has helped me make dietary changes to get back on track to playing soccer (the problem was that my SHBG was high which was binding up much of my testosterone. So even though my total testosterone was high, the amount of biologically available testosterone was on the lower end). I don't know that I've left a negative review for anything in my life. Honestly, it's not his lack of helpfulness that bothers me. For example, I don't hold it against my primary care provider that he basically told me he couldn't find anything. If he doesn't have the tools to help me, fine, I'll look elsewhere (as I did). But, in my opinion, his implication that I'm "making a big deal out of nothing" is egregiously antithetical to what a doctor should be. And that's why I felt the need to leave this review. read more

Update: Since my experience, the office reached out to me to schedule an appointment and apologized for the interaction. I'm super appreciative--they truly went above and beyond to rectify the situation. I'm so glad that I can once again go back to Sachie, my favorite doctor. The receptionists are extremely rude--to the point that I've had to look elsewhere for a doctor. A total bummer and a turnoff to new/returning patients. read more

I've been so fortunate to have Dr. Dolores as my primary care physician. Not only is she highly qualified as a doctor, but she is professional, patient, calm, and most of all, empathetic. Dr. Mark is fantastic too. The support and front office staff is outstanding as well as the PAs. Never had to wait more than 5 minutes for any appointment there. I've had the CoolSculpting treatments and my result was positive and very good considering I'm 70 years old! I recommend this wonderful practice without any hesitation. read more

I think this office is great Always has been. The staff members are very kind and considerate and they are quick to response. Dr. Mark Musco is the best in the area. I have been to many many doctors over the years. He is the best and he takes the time and is considerate and gets things done. I would highly recommend him and his practice for your medical needs read more

First time meeting Dr. Dolores Musco today and she's amazing! She is thorough on her assessments and has good bedside manner. I highly recommend coming in here for annual doctors visit read more

A few years ago, my mom started seeing a doctor in this practice. She was great, and the staff was efficient and friendly. Quickly, I moved and asked my husband to move the practice. The first doctor supposedly moved after getting married with little notice, and we moved to Dr Omski. She was also good. We stayed for years, until she moved to Kaiser, again with little notice. The practice continued to backfill doctors with RAs and not other doctors. Until my husband requested for an annual physical with a condition that could potentially be dangerous. He was quoted with an appointment over three months out with Dr Mark M. We are all moving away from the practice. read more

This review is long overdue. I have been a patient of this clinic for about a year now, and I recommend this clinic. When I first started coming in last January, I was scheduled for a women's wellness visit that somehow got confused on the schedule and was in their calendar for a week out from the day I had in my calendar. Elise took the time to not only make room to see my right then and there, but was extremely kind and thorough with her care. I have had really good experiences with both Timothy Sayles PA-C, and Elisa Rea PA-C. Both providers show compassion and knowledge, and are very thorough in their treatment. I look forward to continuing to work with the team at Diablo Family Physicians. Thank you so much for your service! read more

Diablo Family Physicians exemplify the true meaning of health care. I absolutely adore Dr. Frankie, my main provider. I initially chose Dr Frankie to be my doctor because her bio resonated with my desire for a doctor that believes patients should be partners in their own care. Dr. Frankie has exceeded my expectations. When I meet with her I feel like she gets me because she is interested enough to ask questions about my life. I feel I'm respected and taken seriously. When Dr Frankie was unavailable I received the same level of compassionate caring by Sachie Nguyen-Trung, FNP, Dr Dolores Musco and Timothy Sayles, PA-C. The front office staff greet me with the phenomenal professionalism and compassion I've come to expect from Diablo Family Physicians. Warmest regards, Shar Silva read more

I have been a patient here for eight years. I have only seen my primary doctor one time, (usually I am seen by whoever else is available), and the time he did see me, he forgot to follow up on an important matter. Recently, I called to be seen for a medical concern. They refused to see me because there was a cold virus going around, and the woman who answered the phone was very rude, questioning why I would think to come in during a time like this. So, let me see...Never get to see your doctor, they don't follow-up, and if there is a cold going around they attack you for even asking to be seen for any medical reason. Wow. read more

I have terrible experience with MaryBeth Wakefield. I usually don't spend time on reviews. But this time, I have to say something so that other people won't experience the same. She had little interest in my medical history and my concerns, and she seems only cares about what she knows. I was quite bothered and unconfirmable on her communication style since she wasn't willing to really listen. For my condition, I had seen many specialists and I know what options I have, but she kept giving me some information which was confirmed wrong by specialists. She referred me to a specialist ( in the same office system) but I couldn't make an appointments, so I went to see another specialist. Then her office informed me that she and her office no longer are able to see me. I have never seen any doctors who demand patients to go to their referrals, it is patients right to see who they prefer to see. Is she or her office financially motivated? I am not sure, but what she did is pure unprofessional. I will never come back to her and this office again. read more

We have been going to Diablo Family Physicians for almost 15 years now. There are doctors, there are healers and there are people who shouldn't be labeled simply because they surpass the criteria in all respects. Dr. Mark Musco and his team measure up to all our expectations. Janice and her team (Karen, Sabrina to name a couple) at the front desk are down to earth courteous, understanding, patient and helpful. Dr. Mark and Dr. Dolores Musco have the insight and far-sight essential to empathize with the patient as a person. Their diagnosis, advice and referrals are spot on and there take the time to bring the patient onboard before handing them over the reins to make decisions about treatment. Invaluable. read more

I've been a patient for over 10 years now and am starting to feel unhappy with this office. The practice has grown too big and getting an appointment with Dr. Mark Musco has been hard since he's only in the office 2 days a week. He use to personally call his patients for lab results, but now only sends emails. I miss the personal feel of the office and practice. There seems to be a high turnover of staff also and it doesn't feel genuine when I go there. read more

My husband and I have seen Dr. Delores Musco and her husband, Dr. Mark Musco, both for about 10 years, as our primary care physicians. They started the practice. I have found Dr. D. Musco to be the most amazing physician and she also acts as my GYN (after being disappointed with several OB/GYN specialists). Both doctors are passionate about their patients, caring, empathic and knowledgeable about so many areas. They are on top of getting prescriptions refilled, test results completed in a timely manner, and any other information that you might want right away. In terms of the medical and front desk staff, they have always been excellent - courteous, friendly and responsive. Dr. Delores and Mark Musco actually listen to your issues and come up with proper diagnoses, suggestions or referrals. I highly recommend Diablo Family Physicians. read more

I was a little nervous about going to the doctor, who isn't. I wasn't sic but I needed a doctor's note for a procedure. My dad was a patient of Dr. Mark Musco and the experience was always good so I decide to give them a try. Dr. Dolores wasn't accepting new patients so I decided to see Sachie Nguyentrung, NP. I thought she was great, she was so human and honest and not pushy at all. I think she could probably sense I was super nervous and she made me feel super comfortable. She is very down to earth, friendly, and funny. I would recommend seeing her. read more

General Pros of the Practice: - Accepts Blue Cross/Blue Shield and UMR/United Healthcare that I know of for sure. - Friendly, accommodating front desk staff. - Minimal wait time (both to check in as well as to be taken to a room in the back) - Minimal/average wait time for your physician to see you in your room What Compelled me to Write a Review: I LOVE Sachie Nguyen-Trung. She's a NP at Diablo Family Physicians in San Ramon. I followed Sachie when she left another practice specifically because she is so wonderful, both for physicals, general practitioner care, and even OBGYN needs. She does it all, takes time with you as a patient, cares enough to know you as a person, has great bedside manner, and is incredibly responsive via the internal John Muir messaging system (she usually personally responds within 24 hours; I've requested prescription refills this way, have corresponded regarding questions on tests, and have even asked general health questions this way as well). I'll follow Sachie wherever she goes and as long as that place accepts my insurance! If memory serves, I have been a patient of DFP since 2014, and I have been a patient of Sachie's for much longer than that. ;) read more

We started at this practice when it was just Dr Musco and Dr Musco. Their compassion and attention to detail was very compelling we felt cared for well and given space to ask questions. We moved away from the area for 3 years, and came back and immediately sought out the practice. It had grown and grown yet that same depth of compassion and attention remained the same. I'm now with Dr Omski for my needs and Dr. Mata for my 2 boys and the same kindness and intelligence that made us loyal to Dr Musco was evident in their hiring practice. Point being, it's a larger practice now, but the same intimate feel. No hesitations at all to recommend. read more

My partner has been seeing Dr. Mark Musco for years now. I work in San Francisco and my Doctor has been in Hayward where I live. Unfortunately my Doctor has taken way to much business you have to wait two hours to see him he rushes through and when you need to call him for something of the urgent matter nine times he did not call back. Long story short I was in the ER at St. Rose hospital twice over the weekend in very horrible conditions and that is the hospital he works out of. I had come down wit a very horrible flu or food poisoning they did no know. I was there six hours. The nurses handed me my labs to look at and interpret the doctor never came back to release me until I insisted three times, I felt very scared. My partner needed to be seen to day by Dr. Mark so he said why don't you call up and see someone for the follow up since my Doctor went out of town yet again for six day's. The minute I called Kirsten I hope I am spelling her name right she was amazing. Nice pleasant to talk to and was shocked at my experience. She gave me an appointment with a PA Dr. Gerda who I have to say blew me away. She looked over my labs reassured me they were actually quite good for being so ill gave a nice physical ordered an EKG which I have had so many but there always normal. Told me I would be fine not to worry and to recheck labs in two weeks. Al way's smiled upbeat the nurse also I forgot her name that took my info. and did my EKG was top notch. So I am going to switch I never thought I would say this but this place has class is up to the most modern technology and Dr. Musco gets great reviews. Thank you all for welcoming me with open arms as I was scared to death St. Rose missed something. Thank you. Will Silveria read more

Overall, a very helpful office and good experience with my appointment with the PA, not a doctor. The PA was very helpful and provided the needed services for me. There was no need for a doctor to resolve my problem, and I acknowledge this. What continues to irk me is that while I was happy with the visit, their billing rates are the same whether it was the PA or the doctor that helped me. According to the insurance, offices can setup their PAs with their own tax ID so customers are being billed accordingly providing options for the consumers. I do wish most practices would be a bit more consumer friendly in this manner. Hence the lower rating as I would like to see the billing portion of these practices reflecting the level of education. Mind you the service I did receive was very good from the PA I saw and I had no problem with that at all in all fairness. read more

I've already written a review here but it's a few years old and wanted to give it a refresh. This medical practice is still AMAZING. Even through the nightmare of covid stress, they make sure you know that your health and care are their priority. I first posted about Tim Sayles PA catching a misdiagnosis- well, he not only caught one misdiagnosis of mine, he caught a second one, and he is the only reason that I still have an esophagus! An issue that other doctors had just thrown pills at me for turned out to be a rare disease that those pills weren't treating, and were making me sicker. He helped me get properly diagnosed so I could get the surgeries I needed to be able to eat properly. The simple act of my physician actually reviewing my medications and questioning things that didn't add up saved me from losing an organ. Not many people are as lucky as I have been to have found such a fantastic doctor who does the absolute most for his patients, thinks outside the box, and actually TRULY listens. I will never ever stop recommending this practice for the care and respect they give their patients, and their overall kindness. They're easy to reach, easy to schedule with, understanding and incredibly knowledgeable. If you're looking for a general physician call DFP, any of their amazing staff will truly give you the best care you'll ever be able to find. read more

Love Dr. Parise!! She's smart, knowledgable and never ever leaves me feeling like all my questions didn't get answered. She's incredibly thorough and I always feel very well taken care of. Also, the office is so high-tech and I appreciate many of the tests can be done in their office without sending me elsewhere. It's a gem of a practice and I'll never change. Diablo Family Physicians are a WONDERFUL change to the THREE terrible experiences I had with Dr. Denise Hilliard, her charming PA and crotchety front desk person. read more

I've been a patient of Dr. Omski's for years. She's fabulous. In CT, I had the great fortune of being seen by the doctor who delivered me into my teenage years and then well into my adulthood by his designated replacement upon his retirement -- both amazing, caring doctors. I've been lucky again to find that with Dr. Omski. Though I don't see her often, she always connects with me personally, not just as the person associated w/ the chart on the door. I now even travel all the way to San Ramon to see her since her move from Walnut Creek. The front office staff has been great as well -- very friendly on the phone and both personable and professional in the office. read more

Doctor Faranak Fiedler was the answer to all my prayers. She really took my health situation into her own two hands and has been continuously helping keep track and facilitate all of my follow ups with several different specialists to come up with a solution. I highly recommend her to anyone who needs a family physician who's organized, and takes each patients health seriously. She's very knowledgable and excels at keeping your follow ups organized and under control. Thank you so much Doctor Faranak Fiedler for all your continuous help. I greatly appreciate you and don't know what I would do without you. read more

After a horrible experience with a local Doctor where I reside, I decided to drive the distance and see a Doctor in San Ramon. Setting the appointment was stress free as they were able to get my husband and I in considering it is December. We were seen by Dr. Naomi Mata who did not rush us in any way. She took the time to listen and was very professional. I highly recommend her to everyone! read more

By far, Dr. Mark Musco is the best doctor I have ever had! He sat down with me, spent considerable time and got me on the right track. I am now in the best shape of my life. He also was super sensitive and observant to catch a small glitch in a test with my father-in-law that probably saved his life! As far as the rest of the crew... my family has seen everyone there and everyone is wonderful, professional, compassionate. Whenever we have an issue they always are able to get us in! It's not a cookie cutter rush job that can be seen in the medical practice! These guys care! I would recommend this practice ten out of ten times! They are the best! read more

I have been seeing doctors here since 2009 - Drs Dolores Musco and Sachie Nguyen specifically. Sachie, most recently, has treated me with respect and good humor -- good "bedside manners" - exactly what a patient wants to experience in a doctor's office! They have treated me conservatively, which I like, and always with the desired outcome when it came to treating an illness or concern I had. Their LeanMD program is the best in the area - effective and reasonably easy to follow. All in all, from the friendly staff to the medical professionals, I would rate them very highly ... and do!! read more

I love, love, love Diablo Family Physicians! I thought this review deserved an update. I have been a patient since 2010 and have had nothing but great experiences there. Other reviews mention the wait and see philosophy which I have NEVER experienced since going there. In fact, my experiences have been quite the opposite. If I have had issues, it has more often than not been a referral to a specialist no matter how silly the complaint. I usually see Dr Parise who is amazing but have also seen Dr. Omski, who is equally amazing. The people who work in the front office are also very nice and helpful!! It feels weird to review a doctor's office, but I am big on reviews and feel that if someone goes to the trouble to review something positively, it must be good!! read more

Shawndra Parise is the best doctor I and my family have ever been to. She is genuinely concerned about your health. She's a great listener and always makes you feel better than you did when you walked into the office. As for the rest of the staff, they are fabulous. Efficient, funny, and very very helpful. Thank you so much Diablo Family Physicians. read more