The facilities and the views are gorgeous. My dad lived in the memory care ward for about a year…read more In that time, I felt that the caregivers were absolutely fantastic with him. They were kind and as attentive as possible given chronic understaffing and staff turnover. If I was rating this place just based upon quality of caregivers who fostered wonderful relationships with my grumpy father, it'd get a perfect score. However the administration had such regular turn over that I felt a lot of things slipped through the cracks, including having adequate staffing of caregivers and maintenance staff. Those caregivers and maintenance staff were always on the run trying to keep up with things. They definitely need more of both. Things were starting to slip through the cracks due to lack of adequate amounts of staffing and my dad's changing needs. Things started to get a little hairy when his need for incontinence care started to really increase. Also, he was supposed to be locked in at an all inclusive rate (as when we moved him in their Memory Care was only half full), and they tried to change him over to a point system which would have upped his rate by another $1,000 a month on top of an annual base price increase. It was a lot of money to increase when I felt the quality of care went down due to employee overwork and churn of employees leaving because of being overworked and overextended. I moved my dad to MorningStar Senior Living in Hayward. The level of care was better, the facility just as nice, and the cost was $2,000 less a month. He's since passed away, but I remain happy that I moved him, even if it was only for 6 or 7 months. I do want to say thank you to his caregivers at the Watermark. My dad was a difficult man at the very best of times, and Lewy Body Dementia left him at far from his best most of the time. The warmth I feel at remembering the kindness his main caregivers showed him will remain with me for a long time.

Honestly, don't let the exterior fool you. My father who has dementia, stayed here for a year…read more Within the first month he mysteriously broke his clavicle and dislocated his shoulder. For goodness sake this is the elderly. Their excuse? He fell. My father never had the propensity for falling prior to coming to Watermark. Early on we were told in order to get better care we need to reward the staff by tipping them. That doesn't work, and the staff turnover rate is regular. Since my father stayed there everyone from the Director all the way down to the lowest staff were replaced. And even after everything that happened, they tried to raise the rates. When we first signed a contract regarding his meds and care. We soon realized they were NOT following our instructions. In fact we found out they were force sedation him on several occasions, which was not what we agreed upon. They also were not giving him his medication on time either. An 'accident' occurred every month he stayed there. From slicing open his pinky, to have mysterious lacerations, to major injuries all over his body, to injuries that required going to the ER for stitches. We were always told he 'fell'. The staff were always conveniently unaware he was hurt. His clothes was always missing. They NEVER used the toothpaste we brought. They were unopened when switched him to a different facility. His dentures were never cleaned too. We questioned whether they bathed him or not. Overall, if I could give this place a negative rating I would. I would caution against anyone taking their loved one to this place. Even when we visit my father regularly, there were just too many 'accidents'. One visit, I remember asking about what happened to the director. The owner just happened to be there. My mom asked if she got promoted. The owner said he let her go. Never again would we ever consider ever taking them here. My spouse who use to work at nursing homes immediately noticed the signs of abuse and warned us about this facility. He convinced us to leave here. We don't plan on ever coming back. I would caution you about having your loved ones stay here.

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

Maria Cura of ESPS has been extremely helpful in following up with our inquiry, which required her…read moreto call around regarding specific population mix of the senior communities that my MIL prefers. In a couple of days, Maria came up with a good list with detailed information and creative ways to address my MIL's needs, which I was not aware of before. Maria has a wealth of information on Bay Area's senior communities and she is courteous, thoughtful, resourceful, and very responsive. I would highly recommend Maria for your senior placement needs.

Maria has been my go to person for all my patient's placement needs. She's a great resource for the…read morefamily we serve and often times go out of her way to ensure our families, facility, and our staff feels supported, during complex discharge process, especially with those last minute discharges. I highly recommend this company, and most especially Maria Cura.

Magnolia Gardens provided exceptional care for our mom during her stay. The staff was…read moreextraordinarily professional, compassionate, and accommodating every step of the way. They treated her--and our entire family--with such warmth that we truly felt like part of theirs. We're deeply grateful for the love and support they gave.

I visited in August, 2025 to consider moving in. The building is gorgeous and Danville is very…read moreappealing. Not much for grounds though. Huge parking lot. No bus into Danville. For most who live here the walk is likely prohibitive, probably can be a big risk being alone with no sidewalks. Wouldn't want to fail out there by myself. Seems like an appropriate place to have a car. Hmmm Magnolia is definately beautiful, picture perfect. Outside and inside. It is an relatively small facility, 36 residents maximum. Only 30 when I was there. That's a 17% shortfall. The small size could be very, very good, intimate and more homelike. But here it is a huge liability. Their cash flow is underwater. The 3 hours I spent looking at life there left me totally disappointed, even scared. As appealing as the property is, inside and out, I cannot consider living in this environment. Several reasons. Food, resident's rooms, too many people wandering about looking abandoned, no real and consistent activities to engage the residents, no real landscaped grounds for exercise, no easy access into Danville, no big screen tv in the lounge area, etc. There are some group activities that look really engaging and happy. But still, there are individuals who appear to find themselves completely alone. The staff however, is very friendly and completely welcoming and it appears totally clean and safe. Looking more closely however, the individual rooms are beyond depressing. It feels like nothing has changed in decades. Like a scary motel in a Hitchcock movie. I'm not jesting. The bed I was shown was either from the 1940s or somebody's garage sale. The stuff if nightmares. Magnolia could be absolutely inviting and comfortable. A missed opportunity. Maybe later..... Anyway, as I was preparing to leave Heidi offered to consider a few requests for me such as offering a big screen tv ($300) and plain but large and healthy salads for lunch and dinner. (Assisted living facilities are charging five to eight thousand a month.) Dinner and an inexpensive tv seem very reasonable expectations from over here. Oops, they don't serve dinner. They crank out sandwiches. Got to be that pesky budget. Anyway. Heidi, who is unbelievably charming and full of positive energy - promised to talk with her boss about my requests, incidental as they were, but critical for me, and call me to resolve my questions. Nothing. No follow through. Wow. Another nail in the coffin, so to speak. No inference to the elderly intended. Hey that's me too. Lol. If you are considering Magnolia, share lunch in the dining room with the residents. You'll want to plan dinner elsewhere. Maybe an after lunch - lunch. Where is that big screen tv in a public space. Climbing into or on one's bed to watch tv 24/7 is just unacceptable, at least for me. And please, look closely at the rooms where residents are living. You may find it appealing. Maybe not so much. Food is a huge component of life for residents here. The food is abominable. Seriously. The residents appeared oblivious or resigned. The plate I received was ABSOLUTELY INEDIBLE. The management and staff should eat what they serve to the residents. Management 101. The staff, who are all very, very nice, made lunch for themselves while the residents ate. The Filipino lunch (I believe) the staff enjoyed looked totally delicious (and plentiful). Their table was really happy. It looked like a party. Good enough but the residents should definitely come first. And the portions offered to the residents are quite small. Perhaps appropriate for older diners, perhaps not. I was shocked. I have owned high end restaurants (plural) in Denver, Aspen and San Francisco. I know food service. This is inexcusable, Hello... so - pick up the phone. please.

I had a sharp pain in my left shoulder and a chronic lower back pain when I started working with…read moreNicole. She is a very thorough physical therapist. Our session were hard but fun. The aquatic exercises I did with her were gradually adapted to my improving condition. I strongly recommend working with Nicole. She help me a lot to manage my arthritis pain. I continue working with her even after feeling better. I find the Aqua Exercises very efficient and more gentle on my 70 years body

October 2021 Nicole…read moreSummers is a dynamite physical therapist who has taken her practice to a higher level by adding conditioning exercises in the water. When I recently needed a physical therapist, I knew I wanted to work in the water. I was thrilled to find Nicole! As a longtime swimmer and aqua aerobics enthusiast, I knew the power of water to increase strength in the body. Her physical assessment--both in and out of the pool--was very thorough. Her hour-long sessions were excellent! Nicole has all the aqua exercise equipment and definitely the expertise to work with you in the water providing PT to whatever body part needs attention. I absolutely recommend Nicole Summers and her Summers Aquatic Therapy & Fitness!

I have chronic pain in my back and shoulders. I have been a patient at SOL PT for the last 2years…read more The staff is caring, kind, attentive, and uprochible. They provide a home exercise program via the Medbridge GO for Patients app, which tracks all your exercises. I highly recommend SOL PT.

My daughter has gone to both the Walnut Creek & Danville locations & each PT has been so…read moreprofessional & thorough. They really targeted her injured hip, given her great stretches and massages, and continue to work with her on an ongoing basis. They've even given her things to do at home that make it the easiest for a teenager to do on her own. Highly recommend SOL!

I stopped by to tour this facility looking for consistent in house care for acute rehab for my…read moremother who was discharged after suffering a stroke. 1. No one acknowledged me outside of patients in the lobby. They looked happy which is why I gave three stars. I'm assuming these were patients waiting to go home. 2. I found a nurses station with a nurse sitting at the desk at the very end of the hallway and boy was she unhappy at work. She was very rude. That was a huge red flag. When families come here they want to see the staff as happy as they can be because for some families this is their loved one's last stop. 3. I received a small tour which was very informative. *they don't have a contract with Kaiser. *they do have a contract with contra costa health plan *OT, PT, SLP don't work on weekends *Rehab is based on insurance coverage from what I was told. They will not give your loved one five days a week rehab although they're paid for everyday your loved one is there. My loved one is there for rehab everyday they're there not to enjoy the scene. I decided to move forward with an acute outpatient rehab and they're doing amazing with much more equipment.

Im a caregiver and have a male client here who's 92. Although he's getting adequate care, the…read morefacility is old and needs a facelift. The dining hall isn't quite large enough with all the patients and wheel chairs. I wanted to get him up and an orderly helped right away and placed him in his wheelchair ( no easy task) He's now able to walk the length of the hall with assistance but shuffling along I intend to see him tomorrow. Yay!

Dr. Arlyn Van Dyke is a true healer…read more I have been to see eight specialists for my pain and after one session with him where he taught me the proper exercises to do on my face, the pain lessened considerably. Note: I was suffering from facial pain for three solid years and after shelling out thousands of dollars on specialists who just scratched their heads in confusion, Dr. Van Dyke just nods and says, "here's what's happening and this is what you do". I am forever grateful to this man. Sure he is "old school", but mind you, this is the guy who taught all the younger doctors how to do things. Yes, you wait, but once you are in his care, he will spend as much time with you, answering your questions and working on your pain. He falls under the category of "G.O.A.T." - Greatest of All Time. If you or anyone you know is suffering from facial pain, do yourselves a favor and DO NOT go get a dental procedure done right away. Try physical therapy with Dr. Van Dyke and see how that works first. Not invasive and certainly less stressful. Also, folks - check out his bio. He knows what he's doing. He's one of the best PTs left out there. Oh, and if you are going to skip an appointment with him because of rude front office staff (which by the way, was never true in my case), then you are missing out on meeting a doctor who can truly heal you. Thank you so much, Dr. Van Dyke!

Good doctor, problem is the front office staff. Rude receptionist, no greeting, didn't ask who we…read morewere when we walked into the office, shoved a clipboard at us and turned away. Bizarre. Older woman, cannot identify because she doesn't wear a name tag. Won't answer questions, dismissive, this is by far the worst customer service I've received at a doctor's office period. They don't post business hours anywhere, no website, won't pick up the phone if you try to call during business hours. Extremely unprofessional and overall an unnecessarily unpleasant experience. Too bad because the doctor is excellent.

Couldn't ask for a better place to care for my Mother! It's her home away from home and they love…read moreand treat her like family! Thank you Nicole, Albert and all the staff, you're the BEST!

The Gate of Beautiful has been a such a blessing to my grandma and our family. It's so comforting…read moreknowing that our family member is being taken care of 24 hours a day in a home that is clean, pleasant and educated in patient care. I would recommend anyone looking for a place to settle their loved one to check out The Gate of Beautiful!!

My mother has been here for a couple of years. An Alzheimer patient she was not welcome at a lot of…read morenursing homes. The staff here has been loving attentive and very sweet to my family. We live near by but can't afford a real fancy place for my mom and they have worked with us in making a home for my mom that fits our budget.

My Mom just passed away after living at Casablanca the past three years. It is hard to even…read moredescribe how wonderful this experience has been. My Mom was in distress, she had some challenges with anxiety and depression. We had had some very bad experiences with two of the "luxury" care facilities in the area. They did not know how to deal with her issues and their answer was always to send her to the hospital. Once in Casablanca, my Mom perked up, she was made a part of the family. She went to the hospital once in three years (from a bad bronchial issue). She received loving and attentive care. The home itself is not in perfect repair, and of course the residents are all people who are elderly or infirm so it does not necessarily show well on first visit. However, when you look in each of the rooms, you will see a bright, clean, cheerful environment. The staff is professional, respectful, helpful, and competent. It is a family business and they ended up feeling like family to me. One final note, when my Mom passed and we went there today to pick up her things, one of the staff (I won't name names they are all great) was neatly folding all my Mom's things in perfect stacks for us to take home. Her room was spotless. One last show of respect for my Mom and for our family. Thank you, Casablanca!