The staff was efficient and Enjalyn who did my blood draw was amazing! No pain, I barely felt…read moreanything. Thank-you Enjalyn!

I needed an alternate lab to run a couple tests, so I called ahead to see if I could get it done at…read morethis location. They checked their system and verified that I could. At their suggestion, my doctor faxed a prescription for a blood draw. I headed to Pali Momi long before the lab opened at 7:00, since I wanted to allow myself plenty of time to find it. Luckily, I found a clear sign to the hospital elevators right as I walked up the main driveway of Pali Momi. I pressed the button to the second floor and followed the hospital signs to the laboratory. Since I was the first one there at 6:30, I took a number and sat in the waiting room. At 6:55, one of the nurses called me to the front. Because I had never visited this lab before, they had to put everything into the system and verify all the information on the faxed prescription. Since I was paying out of pocket, I learned that all same-day draws are 50% off, even if you pay by credit card. Unfortunately for those poor nurses, their credit card "machine" is one of the old-school carbon copy versions that was probably constructed before I was born. They had to call in to verify my card information before we could finish the transaction. I really appreciated how patient and professional they were as they went through the mountain of paperwork my visit entailed as a new patient. Once all the paperwork was complete, I did my blood draw and was on my way. I hope the lab decides to get a credit card machine for the nurses someday, although I know this type of transaction probably isn't any everyday event.

Quiet, easy and so fast and not a long wait. The receptionist was a doll. She explained everything…read morewonderfully and everyone in the lab was so nice.

Walked past at first in building but then found it on the side closer to the central elevators…read more They got me in and out quickly. I went at about 4 pm.

Great experience! Arrived here at about 7 am on a Saturday to draw blood and give urine sample…read more Waited for only a few minutes. Only two employees on duty: one receptionist and one phlebotomist. Painless and efficient. Nothing to complain about. Thank you, Ladies!

Five stars. Convenient, opens early in the morning, and friendly, helpful staff. One of the reasons…read morewhy CLH gets five stars from me. If you come early in the morning, there's no one in line, so you can just pretty much get attended to right away. Today, I had to donate some if my blood for an annual physical for routine check up. Hoping that all is well with it. One can only hope! The blood draw went well. I felt a slight pinch when the needle went in. After that, it was all good. One vial only. Anyway, back to the subject at hand...CLH is a great business and service for your laboratory needs. I highly recommend CLH. Thank you very much!

Blood draw in Aiea, O'ahu, Hawaii…read more.. My aunty needed lab work. Her doctor sent the paperwork electronically to Diagnostic Laboratory Services on the ground level of the Mary Savio Medical Plaza. There are two entrances to the lab - one from the parking lot and one from the lobby of the building. There were enough chairs for everyone waiting for their turn. We took a number and sat down. We even had time to use the convenient restroom! When aunty's number was called, her birthday and insurance were verified. She was asked when she last ate because the doctor ordered fasting labs... oh, oh... she had eaten breakfast. The lab called the doctor and got the okay to draw blood without fasting 12 hours. Yay! The technician got the blood samples in one try... excellent! We were on our way in no time! Thanks for the professionalism and efficiency!

Updated: A year later, this place still is worthy of my 5 stars. This branch is located at the Mary…read moreSavio building and so convenient when you have other appointments there on the same day. Technician Tony helped me today. He was awesome in assisting me professionally and compassionately. Tony even asked me twice if I was okay. Earlier, he gladly checked the order from my doctor for additional information. It's people like him that make these medical routines a bit more bearable. I sure hope this location will be there for a long time.

I was very happy with the service I received at the Aiea location. Kawai was very good at managing…read morethe patients by herself and 1 trainee. Usually staffed with three phlebotomists, she managed 4 patients: 2 children and 2 adults. She did an excellent job finding my vein and taking my blood.

I went to Clinical labs at Palimomi Cancer Center today for labs. Place was very clean I was…read morewelcomed by a lady up front who walked me to clinical labs. I was greeted by Matt who serviced and drew my blood. He was very welcoming asking me how I knew of their new location and I told him it was recommended. Matt was exceptional in is customer service and got me on his first try and I am a very hard stick. I went to.other CLH locations and since had very positive experiences. Keep up the good work this is what makes a customer feel comfortable! Friendliness and caring people! I will definitely go back!

Where have I been…read more.. Absolutely love this Clinical Labs location as I was just about to enter the Aiea Medial Center location just down the street but entering the parking lot is a challenge with lots of traffic and the parking itself really isn't my favorite. As I drove further up the street to choose another location here I see a huge building with Clinical Labs sign which is right across from Aiea Library and though if I could get my blood test done here. There are two parking entrance though one is closed for obvious traffic safety but signs will guide you down to the patient parking area which is perfectly just steps away from the front door and as I walked in...no one is there and with a huge waiting area there was a delightful staff there to greet me and she does it all. After being checked in and processed she escorted me to the area where the blood will be drawn and out of all the places I've been this has to be the best ever. So friendly and professional as well I think I found the place as time will allow me to have it done here. Parking is free and plentiful and as everything would be processed in the same building as well is nice and would encourage anyone to come visit this place as they have various ways if anyone needs to lay down as well very nice, clean and convenient. Thank you!

Would DEFINITELY recommend doing testing at this location (if traffic wasn't so junk!). NICEST,…read moreFUNNIEST people work here, never wait, just very professional while being human. A million stars!

My gripe is with the accounts receivable department. I've had multiple instances with the billing…read moredepartment where statements were not sent in a timely manner. On a few occasions, I did not receive a bill until three months later, followed by a notice stating that payment must be made within 10 days to avoid being sent to collections. In one case, I never received a bill at all, and the account was sent directly to collections. This has been very frustrating and concerning. The accounts receivable department needs to do better.

I received a bill dated 9/19/25, but it wasn't billed to my secondary insurance, so I called on…read more9/29/25 to explain that I have secondary insurance (TRICARE) and provided my benefit number. The person who answered the phone said to disregard the invoice. Today (10/27), I received a bill that said "Your bill past due." I'm worried that even if I call again, I'll just get another Past Due bill sent to me in a month.

Parking on P1-Visitor Parking Walk To the elevator 1st Floor…read moreThen go the to next elevator 4th Floor Room #495 it'll be on your right side. I approached the door and opened it, placing my items down I gave my paperwork to the Woman and informed her that I am her 1:15 Appt, gave her my Drivers License and Sat down, to get ready for the test. As I sat I've noticed how small the room was and I'm very claustrophobic, so I was getting anxious and that's not good.. but it was quick and I was out of there within 20 mins. Finally thee last step of this H-pylori Adventure, taking 2 big breathes and shooting it into 2 blow up pouch like bag, and one shot of thee strongest Lemon shot ever, while not talking for 15 mins afterwards.. in and out that's my goal, it was quick and easy, thank you employees of Clinical Lab Of Hawai'i for making it quick and painless. They informed me that the test will be ready within a couple of days.

I got there five minutes to closing referred by my doctor across the street. A young slim Asian…read morewoman couldn't be bothered. She said there was another lab in the building that closes later. Said that my doctor faxed over the forms. She went to the fax machine and said there was nothing there. I called my doctor and they re-faxed the forms. The technician told me to go into the next room. I apologized and tried to make a small joke. She did not acknowledge me and went to drawing my blood. She bandaged me and said I could go. She didn't even ask me to check the labels so I left. I just got a call from the lab saying that the testing wasn't completed and I would have to do it over. I guess that woman got me back for sure. I wish I knew what her name was. She might have been having a bad day and I don't know what else was going on in her life but I didn't deserve that treatment. All my past experiences with CL people has been five star. To the young woman, have a Merry Christmas!

***4.5 STARS***…read more Recently a colleague reached out to me as his designated driver was unable to pick him up due to an unforeseen situation. He texted me needing a lift from Pali Momi Medical Center (PMMC) to his home just off Kinau Street. PMMC opened its doors in July 1989 and has been servicing Central and West Oahu. It was originally opened as Kapiolani Medical Center at Pali Momi until rebranded as PMMC in 2010. They are conveniently located in Aiea just down the road from Pearlridge Shopping Center. It was my first time here and was impressed with the upkeep of the grounds. Because my friend just had a procedure to the day prior, a hospital staff wheeled him via wheelchair to the pickup/drop off area. I was amazed by the hospital's attention to patient's condition, consideration and service extended. Although the pickup was a fairly quick process, the setback I encountered was leaving. There were 2 parked cars in front of me and it didn't seem the cars would be leaving soon. Furthermore, the right hand lane was too narrow where I couldn't pass them. My only option was to back up and exit via the far left lane. Thank goodness there was no car behind me otherwise I would have been in a standstill. Overall, impressed with my first visit to PMMC, with the exception of their pickup and drop off area. 2026 #60

This Review is WAY OVERDUE! On Feb. 2nd, my son was admitted…read morefrom the ER to the 5th floor. There he received excellent treatment! His nurse, Matt, was absolutely great! He was responsive and very caring. My son felt safe with him. The night nurse, Cliff, was also very good too! Case managers, Beth and Tainika, kept our family up-to-date with our son's status. My son still has a slight yellow tinge to his skin, but he is stable and getting stronger thanks to the great care provided by the wonderful Pali Momi staff of doctors and nurses! Mahalo!