Richard has worked on my computer for years. He's my "go to" guy. He is always available the day I…read morecontact him. He's reasonable with his charges. If I have questions he's helpful on the phone. Always pleasant and professional. I highly recommend him to everyone!

SIMPLE BATTERY REPLACEMENT ON LAPTOP BECOMES AN ORDEAL …read more... Incompetence, erratic behavior, shoddy workmanship, missed deadlines, lack of accountability This account was written by close friend who had a very upsetting experience after taking a Mac laptop to Richard Dow for a new battery--an ostensibly simple hardware fix. I offered to post it so others do not have to go through similar frustration. 1. I bring my laptop to a driveway so Richard could "see inside." HE RETURNS IT WITH TWO OUTSIDE SCREWS STRIPPED AND REMOVED FROM CASE. He has to order the battery and tells me he hates Macs though he claims to be a Mac repairman. 2. I return a week later to drop off laptop, supposed to be ready in 30 minutes. HE MISPLACED BATTERY. I go home, ready to call another repairman, he calls, found battery. 3. I bring it back at the agreed upon time. It won't be done for "a while." HE NEEDS TO FIND AND REPLACE TRACK PAD CABLE, WHICH WAS FINE BEFOREHAND! He gets mad because I'm upset and he's the one doing all the work!! Price has changed twice because of extra time. I do not pay the second increase and retrieve the laptop towards the end of the day. 4. Battery starts up that evening, but the next morning it is dead. Won't hold charge. 5. I take it to a professional technician in another city and watch as he opens the case. BATTERY NOT SEATED PROPERLY, TRACK PAD MISALIGNED, INTERNAL SCREWS STRIPPED, A SPACER BENT AND UNUSEABLE. I paid for this 2nd technician to correct Richard's errors.

Super Service, Scott (Everything Support) awesome and right there when we need him. Jay is our go…read moreto Mitel phone guy...after hell with phones, we're finally in the right place with the right system (THANK YOU GRAPEVINE!) There are some other very nice and very helpful folks. Check out their music side (Lavish Hi-Fi) with sound to surround with. Expert help there, I think they're tops!

Just moved in w/ dad, wanted to get my computer on his internet, thought we needed a DSL splitter,…read morehunted *all* over for this ultra rate device, finally came in here. If you go to Google Maps and enter in 99 west north in Healdsburg, this is the door we entered, the one in the middle with the awning. Everyone we interacted with in this bldg was super extra nice. I recounted how frustrated we were with our seemingly unique internet needs, and someone (wish I could recall his name) ended up hooking us up (aka for FREE) with a slightly used (but still working) DSL modem/router that works great. In short, go see these guys about your tech/networking needs, they will actually take the time and talk with you about stuff, rather than professing total ignorance at their own products then shoo-ing you out the door (like some other name-brand tech stores around here).

DO NOT and I repeat DO NOT even waste your time dealing with FUSION... This is the MOST…read moreunprofessional, lack of customer service, non caring business I have ever had dealings with!!! This company should not exist at all, their customer service is so pathetic and non helpful, not to mention the amount of $$$ you pay for services that do NOT work!!! The service was so bad we simply stopped calling because NOTHING ever was rectified. The arrogance of the staff was beyond belief and the staff was so disrespectful!! I own a business and highly do NOT recommend this company! Stacey Donahoo Donahoo, Inc

Simplest thing in the world, I call with my problem, they listen, I hang up and in no time at all…read morethe tech sends me an email or he calls and it's fixed. What more can you ask for. I am completely computer illiterate, they handle everything from fixing my computers clock to creating new email accounts for my men. Completely trouble free! Thank you Fusion

Customer service is the best! Answer calls and help! Home network that works flawlessly!read more

On time Gave great budget options…read more Shared insights to what is needed and what is truly optional

I was thrilled with my recent phone call to these knowledgeable friendly folks! I would use their…read moreservices again in a 'heartbeat'! They are great! The story was: After several days of trying to get my internet working again with Comcast, including two half hour calls with Comcast and multiple 'resets' etc., I realized they were not going to be helpful, so I called Cloverdale Computer and asked if they could help me. I described the symptoms and the person I was speaking to, made a quick diagnosis that it was likely a Comcast line and and that I needed to call Comcast back and get one of their technicians out. I did that, Comcast sent the technician, it was a line problem and I was back up and running! I offered to pay for a phone consult and no charge!

I recently had a couple of fans installed in my computer by these guys. They are super friendly,…read moreknowledgeable and will take the time to help you understand your best options for your computer repair. It is super convenient to have these quality technicians in town and at a fair price. I ended up picking up a monitor also during my visit and they helped point me in the right direction of how to optimally set it up.

Great company to work with- professional, reliable, and very friendly. They are incredibly…read moreknowledgeable. They came highly recommended by another local winery and they did not disappoint. Thank you Lockie, John and team for all of your hard work to get things up and running!

This company attempted to bill me for 12 renewal subscriptions of Acronis Backup Solution at…read more$125.00 each when I had no subscription to renew. Acronis confirmed that it did not have a subscription in either my name or Wine Country Computers on my behalf. Acronis informed me that Wine Country Computers is a reseller of its software and can purchase them and resell. When I confronted the owner, he had no explanation. I caught him in an attempted fraud by charging me for a non-existent renewal of a subscription I never had. I don't even have 12 computers. Stay away.

Buyer be where, there phone cases are over priced as shit. The phone case broke with one drop…read more Service is okay, but everything is overpriced and low quality.

My iPhone battery was at 70% efficiency. I called Justin and he walked me through the logistics…read moreover the phone. I was to drop it off in a few days because of my schedule. I paid in advance to hold his last battery for my model. When I did drop it off, I was without my phone for just over an hour. It's like getting a new phone for less than $100. The entire process was perfect!

Jamie helped me recover my precious data from my old SSD drive and suggested helping me build my…read moreultimate gaming PC. She was able to pick all the right components that I needed for my setup. Great person to talk to and very knowledgeable w/ all the tech talk. Thanks Again Jamie!

My business computer crashed and needed the entire OS to be reinstalled, and of course I lost the…read moredisc. I contacted Geek Girl Pc and she fixed my computer in a day it works like new!! Thank you so much!! I highly recommend for your computer needs. Very reasonably priced.