Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

I highly recommend Bear Electric!…read more I hired this company to install a 240V outlet for my Tesla. On two separate phone calls, I was quoted the same price. When the technician arrived, he recommended upgrading to an EV-specific outlet, explaining it was the better choice. I appreciated the recommendation, but I was disappointed that it increased the price by $100. I felt that option should have been discussed during the initial phone calls so I could make an informed decision before the appointment. After I posted my original review, the owner personally came back to my home to make things right. He offered to refund the $100 price difference, but I declined because I didn't feel it was fair after the work had already been completed. Instead, he replaced two breakers that genuinely needed replacement at no charge. I really respect a company that stands behind its work and makes the effort to address a customer's concerns. While I still believe the pricing options should have been explained upfront, I also believe it's important to recognize excellent customer service when a business takes responsibility and follows through. Because of how they handled the situation afterward, I'm happy to update my review and would not hesitate using them again. Thank you Sam and Robert!

Story time: Recently I had ChargePoint charger exploded, it blew out the inner and outer cover of…read morethe charger and my vehicle stopped charging without any noticed. I began go search for electrician near by me asap as I need to charge my vehicle. Scheduled with Bear and two tech showed up today. They upgraded my NEMA 6-50 to NEMA 14-50 and also found out one of my breaker is going bad. They upgraded EV plug, changed out the breaker and added a surge protector. They discovered issues I haven't known about. Definitely 5 stars! Thank you Sam!

The food quality was great. Instantly you know you will never be able to cook like that. The…read morewaitress was paying attention to us and was very helpful. The value was really good. I felt that I paid a fair and reasonable amount and received more. Loved it. Even though we were full, we still did not want to leave. Edward Olivier

Great company. Staff are all friendly and always ready to help. I am the business manager for an…read moreelectrical contractor and it's nice to have places like this to fulfill our electrical needs for both residential and commercial. It's also nice to be able to send customers somewhere like this so that they can choose their lighting options that we install.