went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

Not impressed with inability to assist my 80+ yr old mother in initial intake area. I was informed…read morethat family assistance (going in with patients) has been prohibited since Covid. Covid is long gone ... seems to me the center doesn't want people to help their loved ones get comfortable before any procedure! What are they hiding? Ridiculous! Just another way to keep family out of the loop when caring for aged loved ones!

While the prep is unpleasant, the facility, office staff, nurses and doctors are outstanding. They…read moreALL were pleasant, respectful, prompt, caring, professional and technically competent. The facility is clean and modern. I was informed of my results upon waking up and had printed reports on my way out. This is an extremely efficient, well organized and professional facility with outstanding staff and doctors. It's a pleasure to give them this rating as they work hard to earn it. Thank you for your excellence.

I've been a patient of Dr. Chris for almost 4 years now. It took me awhile to find a doctor that I…read morelike and will listen to lol! I've been MD hopping since 2006, trying to find a compassionate and trustworthy provider. Glad I found Dr. Oh. I think he is an amazing physician. He's smart and dedicated to his patients. I like that we can call him for urgent care and he can squeeze us in during his office hours. He's pretty much available every day of the week which is a major plus for me. You never know when you're gonna need a doctor for those moments that are not quite emergent but urgent enough that you need a doctor asap. He's pulled us through some frightful times and I'm glad he's in charge. We can talk to him about anything relating to our health without judgement. You know what I mean? Some doctors berate their patients for not making wise and healthy choices. You feel bad instead of better after visiting your doctor. Not Dr. Oh. He will actually listen to you. He will help you and educate you on what needs to be done to keep you healthy... then he'll scare you a little bit so you'll actually do what he tells you! Overall, I can say that my MD hopping days are over. Dr. Oh is stuck with me.

Dr. Oh is always on time and is such a wonderful doctor who always listens intently to any issues I…read morehave. He's great because it's always a discussion when it comes to my health, not just telling me what to do. Highly recommend him!

The ortho appointment went really well. The appointments for the diagnostics did not. My hubby…read moreworks out of state so we purposely scheduled both appointments on the same day. We completed the first one and arrived for the second one and was told the US tech had to leave for an emergency. I understand that but what's the backup plan? The man printed the order and said to try the imaging place in the same building to see if they had an opening. I mentioned that the doctor said that IBJI was the only place but the man disagreed. I walked over to the other imaging center only to be told they couldn't do that particular test as it only could be done at IBJI! Now we have to wait at least two months for him to return to get this appointment.

I have been experienced a lot of pain for a week and thought I would try this practice. What a…read moremistake that was. After a very quick X-ray . I was told I need physical therapy. And take some Aleve. Dr Shapiro saw me for 8 minutes and not even a feel better. I am not recommending this office!!

If you don't speak Polish, avoid this place. Nurses were basically pissed because I couldn't…read moreunderstand through their accent. I waited for over an hour in the waiting room, and god forbid my paperwork wasn't 100% exactly how they wanted. They were fuming when I asked a couple of questions.

Dr. Modi and clinic staff communicated clearly, were responsive to questions through the patient…read moreportal, and provided effective care.

Very friendly and caring staff. Comfortable, private rooms. They work very well with insurance and…read moremy physicians. It's a shame when they're blamed for mistakes they can't control. I highly recommend this place!

Due to a doctors error sending my prescrition, I was in need of my medicaion THIS week so much so…read morethat the drug company arrange to have it to them by Friday, faster than my insurance could get the meds to me. They took it upon themselves to cancel that order from the drug company because they could order it themselves and get the medication themselves next week. I need it this week, but I also would need to get a round of steroids if I wait another week. They want me to also drive more than 40 miles next week, because the infusion clinic I normally go to is closed, to get the medication which would mean I would need to take a day off of work Thanksgiving week when we are not able to take days off and with no notice. I will not be using this infusion center again. Nice rooms and chairs does not fix this type of situation that effects my health.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

The Advocate Medical Group housed here at the Nesset Pavillion has been home base for our medical…read moreneeds for many years now. I note that there are many AMG offices (with associated Yelp reviews) located around Chicagoland, but I can only speak about this one. We are very pleased with the services, staff, and the facility itself here. Our PCP, Dr. Ellen Aleksandrovich, is the best and she is very competent, caring, communicative, proactive, and empathetic to the patient's needs. AMG's systems also work great and responsively without long waits - systems meaning phone call answering or followup messaging, their PA staff, their website which is used for both medical info storage as well as e-mail messaging, their billing and payments system, their appointment scheduling, their lab appointments system and staff, etc. They also have several specialists based here that we see, and they have the same support system. We routinely get bloodwork and sometimes imaging done here at Nesset Pavillion. AMG is in turn associated directly with the excellent Advocate Lutheran General Hospital nearby. One of the best things with being part of a group is if your PCP happens to not be available on a given day, another doctor or resident or possibly a PA can step in for an urgent matter and they have all the info they may need at their fingertips. If needed, they can also refer you to one of their immediate care clinics in a Walgreens and I have used that service to get a quick anti-biotic prescription following a quick strep throat test without need to see a PCP. Before using the Advocate Medical Group for a PCP, I had a one man shop PCP, and who happened to take Wednesdays off, and it seemed I always needed him on a Wednesday so he was never there without a few days delay when I needed him, pfft! He also occasionally had suspect billing practices and that was the straw for me. He was competent though, but whatever on that aspect. In our experience, it's a big thumbs up for the Advocate Medical Group staff here at the Nesset Pavillion as well as the facility itself.

Everyone is always kind and helpful to me. I prefer flying…read moreback from Austin to visit family and my doctor here as the entire team here treats me extremely well. I hardly wait very long and everyone is always so thorough with my stuff.