These guys quoted me $450 for my transport, got my cc info and charged it, then told me that the prices can fluctuate and that the price quoted may not be the true price I have to pay. I told them I do not want to book with them if that's the case and asked to cancel. He at first agreed and then called back 15 minutes later telling me that I can't just decide to go with their company and then decide to cancel minutes later. They told me they would not reverse the credit card charge. These guys rude and a bunch of crooks. I now have to go through the credit card company to dispute the charge. read more

BAIT & SWITCH. BAIT & SWITCH. Illegal. BAIT & SWITCH. BAIT & SWITCH. Simple:: He contacted me from a search I put out looking for car transport from Sherman Oaks, CA to Scottsdale AZ. This was an OUT of State move. First, and foremost, this is not NOT a CAR TRANSPORT company. Gave me one price, then the day before I needed the car picked up still didn't have a driver. The morning of the PROMISED pick up he said it would be $100 more on the delivery side. He knew I had flight arrangements the following day & movers the next morning. They don't tell you they are brokers, and not having learned the first time, I didn't think to ask. Nate (Nate McMahon) is the particular broker I was cheated by. He quoted $250 to transport my car from CA to AZ. He said that route was particularly common & it'd be busy in the summer months so I have to send him a $100 deposit via Debit Card to secure that I would have a driver take my car on the day I needed it taken, and deliver SAME day - especially since they'd take the car early that morning and it's a 6 hour drive. Then my balance $150 would be paid in cash upon delivery. PERIOD. I can't tell you how many times we went over that. I even had that in several emails to confirm and not once did he say it was a misunderstanding or inaccurate. He knew this was a vulnerable move, I have an elderly father who had medical issues. This was a rather sudden move and I had a damaged car delivered several years ago. Oh he had the answer to every issue I had. As the days counted down, I texted him (as we had been communicating by text and email) to inquire about confirmation on time, mentioning the $100 and $150 segments, and he never seemed able to get back to me as diligently as he had all along because as he put it, he was at a doctors office, the gym, working out ..... BUSY. BUT he texted back the day before the agreed upon pick up date "TRUST ME". What choice did I have??? Finally the day arrives and I get a call from someone in his office who tells me they "finally found" a driver who will do him a favor, (REALLY??) but can't pick up the car until the next day. AND that the fee was now $250 at drop off, not $150 as agreed on. I was confused, and thought he must be mistaken. He just said this is the price, do I want it or not. I said that was a mistake and asked to speak to Nate. When Nate finally agreed to talk to me he might as well have been a totally different person. Everything about him changed. Attitude, angry, loud, harsh. Patronizing and lying. He called me by name like that was supposed to bring me a sense of calm, and said I told you this can happen. He spoke to me like I was a child who was being stubborn. Nate claimed "the driver knows you're in a "pinch" and wants a $100 more." There's nothing he can do about it. I was furious. I was scared. I had everything down to the penny figured on this move and any money I had left was absolutely accounted for, and it wasn't much. He knew that because he worked to gain my trust over the course of our conversations. Acted like a big brother who knew I'd been naive and cheated before. What a jerk I was. What a jerk he IS. Never did he mention the $100 I pulled up the original email containing the link to my agreement. It no longer said $250, nor did it have my deposit listed, only red zeroes where deposit should have been filled in & in big bold type the total was now $350. On the very bottom the name & contact info of the driver. I called the drivers cell number. He assured me he never said those things to diamond line. That his fee was always $250 AND he'd only received the request that morning. My experience with the driver was excellent. The driver was honest, considerate & dependable. IT'S Nate McMahon at DIAMOND LINE who is the CHEATER & LIAR. You don't need a broker to do this for you. If you want one then great, they should be up front about the fee. Not scam you into it. Bait & Switch is illegal. BAIT & SWITCH IS ILLEGAL!!!!!! DO NOT BELIEVE THIS SMOOTH talking, lying being. In fact don't call them AT ALL. There are plenty of Auto Transporters who don't go through brokers. ASK QUESTIONS. Do NOT make a commitment. Then you can call back another time, ask for a different person & ask all the same questions again. Be aware, I had it all in texts & emails, he still didn't care. The only recourse is writing a SCATHING, HONEST review & hoping they lose enough business that it matters. ***8/25/16 Thru a YELP msg Nate threatened legal action. I put my review on TRANSPORTREVIEWS.COM **8/31 - DEPOSIT REFUNDED!! Nate pleaded w/me to remove my reviews. Whined he's a "Small Business" I said I'd "take care of my reviews & amend them." I owe the consumer the truth, so my reviews stay. Hopefully my experience will help YOU get your $$ back OR realize you should just do business elsewhere. (But he's bound to change Co name so beware of these tactics) Contact me for # of honest transport co if you need CA-AZ vehicle transport, w/o BROKER. read more

The rep, Nate McMahon quoted me $250 to transport my car. When they already had my car and it was an hour away they told me it would be $300. Would not give me the car without paying. read more

I would recommend this company to anyone! Diamond Line is always reliable and exceptionally kind to their customers. Their quotes are always super low and budget friendly for all. Thank you for the great service! read more

This company is TERRIBLE!! We worked with a guy named Nate. He seems nice at first, but this is just an act to obtain your deposit. The company quotes you a low price to transport your car and then push you to place a deposit. When it comes time to transport your car, they jack up the price and they refuse to return your deposit if you do not want to work with them. DO NOT GIVE THEM YOUR DEPOSIT. DO NOT WORK WITH THIS COMPANY. read more

This place is a TOTAL SCAM! Never use them! They were supposed to transport 2 of my cars and as soon as I paid the outrageously high prices because I was on a deadline($1,300), i started gettin calls every hour as to why they were not on schedule. Cars never showed up. Turns out the cars never left. Now they wont answer my calls, and hang up when I call from different numbers. Had to get a legitimate company to do the job. And thats just the start. They are all rude and this company then turned around and charged my credit card for an extra $5,000! Which my card declined and called to tell me of the fraud alert! They did nothing but take my money! Buncha fuckin crooks need to be locked up. These are criminals read more

I received a quote from Nate McMahon of Diamond Line Transport to ship my car from Upstate New York to Miami, FL at $375. This rate was several hundred dollars less than any other quote I received from other companies. I was assured by Nate that he could obtain shipping for my car at this price because of his knowledge of the shipping routes and rates and his relationship with the truck companies. I also provided him a coworker shipping 2 additional cars to and from the same locations and was told he could most likely get a discount from the truck because of the 3 car bundle. Nate collected a $150 "deposit" and would not provide a contract. He told me outright at the beginning that the cost could be slightly higher than the quote, but that if I was unhappy with the final price I could decide not to go with that quote and I would be given a full refund of my deposit. I began the process 2 months prior to my move. Along the way I contacted Nate several times as our move date approached to try and confirm the shipping but was told he was having a hard time finding a truck but was working very hard to do so. My coworker was forced to move prior to his car being shipped and was at his destination for over a week without his car being picked up. One day prior to my move, I was contacted by Nate's dispatcher to tell me they had a truck to pick up my vehicle and my coworker's two cars 2 days later at $500 PLUS my deposit for a total of $650. I told the dispatcher I was unhappy with this price hike and wanted my deposit back. He told me only Nate could give my deposit back. I called Nate and told him I was unhappy with the price and felt as though I was lured into a bait and switch with the original low quote and that I wanted my deposit back. He told me I was being insulting and there was no way I was getting my deposit back whether I shipped with him or not, because he did his job. I disagreed because the price was almost double the initial quote and he had told me in the beginning that I would get my deposit back if I wasn't happy with the final cost. I reinforced my desire for my refund back and Nate became very aggressive and told me I was making a huge mistake because I would not be able to find any other company to ship my car because he had to beg someone to take me car. I called a different transport company, and within ONE HOUR they had found a truck to ship my car for LESS money on the same day Nate proposed. I told Nate I was not going with him and I was going with the new company and he told me that he would go out of his way to delay my car being shipped. When I told him I would be writing this review, he stated that he would SUE ME for trying to negatively impact his business and that he would win because he had done this to other customers. He also stated I broke a "verbal contract" and that he had recorded all of our conversations without my knowledge. OVERALL, I found Nate McMahon and Diamond Line Transport very unprofessional and unable to deliver on anything they promised. My business was initially given to him because of the significantly lower price he promised me. Once he was unable to deliver on that, I rightfully took my business elsewhere and worked with a more approachable company that wasn't threatening, didn't take an upfront deposit from me, and provided this service faster and cheaper. BEWARE OF THIS COMPANY AND NATE MCMAHON. read more