I have to give credit were it's due Mr He tor Martinez a great Worker for Diamond Respiratory Mr Martinez go beyond to make sure all my Equipment is working every Time he come to deliver he set it all up and make my life so much Easier .To this day I have never had any issues with the Equipment because he makes that a point when he visits my home on delivery days. Thank you Mr Martinez. read more

Diamond Respiratory Care - I'm on oxddgen and I've been on it for more then five yrs now - Medical Supplies Near Me - Riverside, California

Hector came today and he cleaned my concentrator and got my oxygen working. You're really sweet guy very accommodating. I was impressed at how much he knew about his machines. Before he left, he made sure that I was comfortable if I needed anything.So I asked him to put my air on and he did that was nice.Well, thank you for sending Hector to.Day I normally have Steven as my representative that comes to the house and they're both wonderful people.Thank you so much for them. read more

Your RRT rep, Stephen N. came out to our home on Tuesday to review my husbands medical status and his medical equipment. Stephen was very polite and patient and made us feel very comfortable with his visit. We give 5 stars to Stephen!! Don and Julie D. read more

Love the guy Steve always bringing in new products for my grandparents delivered straight to their home. Never had a problem, thanks for what you guys do! read more

This company trolls the internet in search of equipment they say is stolen after they ask for serial number wanting to buy it send you an overnight package then they threaten to call police so you can return this guy sells on offer up under CHris W beware bad company read more

I've had no problems with this company. My mom came home on a vent with a trach tube. Medicare was dragging their feet on authorizing an air mattress for my mom. Our R/T, Steve, asked the owner if they could supply the mattress asap and worry about the Medicare issue later. Boom, we got the mattress the next day. All their equipment is working great and Mom loves the "Super Chair" they brought so she can go outdoors. Keep up the good work guys!! read more

After posting the original review, I looked up the Medicare website to see if there was any help they could offer. There was! Medicare subscribers can call 800-MEDICARE to register a complaint with a durable medical equipment supplier (like Diamond), or with services provided that have been paid for by Medicare. The service rep set up a phone call between Diamond (Robert) and me, and we arranged an equipment exchange. The driver arrived today. The replacement was not usable. The driver took the original and replacement chairs back. Other commenters have called Medicare with no luck. I can't say why it worked in my case, but I encourage you to try it if you end up dealing with this company. read more

This place is horrible!!! They mess with people's lives!!! For 3 weeks they told my mom her medicine for her nebulizer is on it's way!!! 3 weeks!!!! She was out of that medicine 3 weeks!!! She's supposed to use it 3 time's a day!! She called them daily and they would just say it's on it's way!!! It never came!! She had to call her doctor and had to go through another company!! They did it right the first time!!! This place needs to be SHUT DOWN NOW!!! VERY UNPROFESSIONAL AND THAT'S ELDER ABUSE WHAT THEY DID TO MY MOTHER!!! read more

Where do I start! First off I would give NO STARS BUT ITS NOT ALLOWED... This office needs help and let go of all the ppl who work here now and hire all new ppl that know what they are doing. If you take something in to be fixed you would think they would fix it not just call you hrs later to say it's done and still not fix the issue. They are quick to say they haven't received a faxed or new script from the doctors office, and even showing they a copy of it they will still say you have a bill of like hundreds or thousands of dollars. They are so quick call you if it's money owed but not if something is wrong with there machines. The man that works there is so lazy and moves so slow to do things I might as well get the tanks myself. Very unhappy with this company. read more

Their equipment is a POS. In three weeks time already exchanged wheelchair and tonight bed control stopped working! Cannot leave my loved one in the bed in a upright position. No one calling back! Also forced us to have equipment we do not need or want and they are billing insurance for it. RUN from this company!!!!! read more

Medicare authorized a wheelchair and walker after I had a leg amputation. I just found out that it was given to me as a rent to own. The $130 wheelchair and $30 dollar walker are being billed at $36.20 a month. Since getting this equipment Diamond has billed $181.00 and will continue to do so. This is why Medicare is running out of money with this type of overcharges. read more

IEHP had to replace to a new company that gives me some cpap supplies, bec. according to the authorization letter, i have to set up an appointment with them so they can show me how my new cpap works, but no they just sent them to me by mail, sure, there are instructions but i'd rather have someone show them to me so im wearing them the right way.. so i called the company, and some guy said, they will call me back, but i waited all day and i never got a call back.. so 1 month later, still havent gotten a call back.. this company is bogus, not helpful at all. read more

The Hospital Discharge rep as well as My Dr. office and I have been tying to get a nebulizer from this company for over a week. this company gave us all different lies saying it was canceled then different excuses,, Trying to contact them is impossible,, ! read more

If there were no star option I would choose no star. They have the worst service. They do not return calls and communicate timely on orders. One order we had placed they had denied because it states that we had received the order in the past but we informed them it was returned and they agreed. The worker states another person did not update the system. We faxed the necessary documents and for about 2 weeks they kept giving us the same excuse it was denied due to prior order or the required documentation was not there. After going back and forth for a while they cleared the order because they had the necessary documents their workers just could not review it properly. After following up again a week later they tell me they are back ordered on the item we had requested and referred to a different company. What a waste of time and effort!!! read more

Horrible service, never send the supplies ordered, you have To call continuously to find out what is going on with supplies for your patient. You send faxes they don't get them. Then they give you the run around! Really fed up I will speAk to my patients dr about finding another respiratory sUpply company! Your going to end up harming a patient by not supplying what they need! Very unprofessional read more

Probably the worst "professionals" I have ever encountered. They yelled and cussed at me more than I care to remember. Do not go here. I can't imagine how they treat people who actually come in. read more

My grandfather who is homebound had diamond respiratory care drop off some durable medical equipment. His Medicare covers 80% and he covers the other 20% and less he has secondary coverage. Two months ago we contacted diamond respiratory care to have them come and pick up the equipment that he was no longer using so that he would no longer get billed and that Medicare would no longer get billed for the equipment. We have called them four times in two months to have them come pick up the equipment and each time they tell us that he is on the schedule to have it picked up but they never show up. We have been billed twice and Medicare is continuing to be billed even though we have asked them to come and get their equipment. When I spoke to them today they transferred me to a manager without telling me they were transferring me to anybody and he stated that even though I had spoken to the lady yesterday and she had said that we were on the schedule for today for pick up she didn't notate that so we were not on the schedule until tomorrow. I stated to the manager that my grandfather has doctors appointments tomorrow and that I work on Friday and Monday Tuesday Wednesday of the following week and I can't call another day off of work just to accommodate their pick up schedule. read more

I been trying to get a hold of these place and so far no luck. I spoke to the operater around 1230pm and told me that diamond resp care were out on lunch and would be back at 200pm, that's and hour and a half lunch. This is pretty ridiculous. read more

Buyer Beware!!!! They are the worst ever. Will not work with you or call back They told me some parts of my walker were not covered and when I called medicare they told me all Diamond had to do was call them and they would give them codes and they refused Between Medicare and Medical I have 100% They are total rip offs !!!!!!!! read more

This company doesn't deserve even a star. My doctors send them faxes with the order information and they claim never to receive them. They are totally incompetent and unprofessional, the customer service people do not have the cognitive skills to understand simple requests. They should be reported and put out of business. Has anyone had a good experience with another durable equipment vendor? read more

Very bad customer service and products... I recently transitioned my loved one from a post acute facility. This vendor not only has very low quality products but also there response time is very bad. Please do not use them if you're in inland empire area. Call 1800MEDICARE, they will reccommend another vendor for you (Lincare). I dealt with Juan at this facility who was very rude. read more

I read this reviews hard to believe, my girlfriend has been on oxygen for 14 years, had many oxygen Co. Diamond is by far the best, always delivered on time and fix the concentrater that day or nite. Can't say enough about Stephen Nagy ,He's help Pat so much at home and in the hospital. thank you Stephen for everything You done for Pat !!! read more

I agree with the previous reviews! I have never done this before, but I am so fed up with their "0" quality service when you need help I decided to take the time to review them. I would never recommend them to Anyone!!! Our doctor's office had to threaten them too before they rectified an issue. Such a hassle for elderly & disabled! read more

Unfortunately, I did not get a chance to see the reviews before our hospital case worker placed the order for my mother's home equipment with Diamond. I would have known to avoid them at all costs. As everyone else here states, they have horrible service, no one answers the phone there. No one calls back. When they did deliver SOME of the items that were ordered, they were the wrong ones. Last contact one week ago with Robert stated: " I will expedite this order and call with delivery time tomorrow." It has been one week, I have called 6 different times, no return call. You can not reach a live body there ever. The website "contact us" form never sends. Complete scam. Filing a complaint with Medicare. read more

My mother needed a hospital bed repair. A medicare representative spoke to a gentlemen from here named Robert and he promised he would call and make an appointment to repair the bed. Not one phone call. When I tried to call him i was sent to voice mail. A medicare representative called again and was told by Robert that he would call me and set up a time to repair the bed. No phone call came. I called no less than 4 times, leaving messages each time, and did not get a response back. This happened over a span of 1 and 1/2 weeks so they had plenty of time to get back to me. Extremely unprofessional. I would never trust this place. read more

Absolute worst. They're one of the Medicare competitive bidding companies for equipment in Riverside County. The others didn't have the equipment that one of my discharging patients needed, so I was stuck using them. They take your information and simply don't call back. Faxes to them go unanswered for a week, then they reply with something about how the MD got a word out of place in the progress note so they can't provide the equipment. Then they don't answer calls for help. It's an absolute joke of a company and I would highly encourage notifying Medicare if you have the same problems with them. read more

Poor customer service.. Same issue with trying to get a hold of the company. Operator states that they are out to lunch when you call at 11:30-12:00. They never (literally) return calls. And after they're "lunch" is over, it's well past 3:00pm... read more

i rat them a 000000000000 stars. they're the worst company i've had in 30 years. they never answer there phones, i really don't know how they're still in service. people before you even think about joining this company i would look into it. i bet you they will not even answer your calls you will be sent to an answering service where they will tell you a bunch of lies also. good luck read more