TLDR: Rhian is a scam artist who bailed on us on wedding day, fought with her for months, finally…read moregot money back via Venmo. Did not ruin our day because we had amazing people who stepped up to help out but please DO NOT hire her, or you will lose money and possibly more!
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Every negative review here is true. Rhian bailed on us the morning of our wedding last June, like she has so many other people - it was confounding considering the fact that she came to our home the night before to pick up our items and bring them to the venue. When the morning came, and I was awaiting my "complimentary breakfast" from her, it was apparent she was not coming. My bridesmaids began to call her. They then called my husband, who called her and she was horrible to him on the morning of his wedding! She began lying and from there, the lies never stopped.
It was stressful, heartbreaking, and it really makes you wonder what could make someone so hateful to try and ruin people's most sacred day. Scamming people on their special day is SO LOW.
She lied at so many different times that I began keeping record. I kept every email, text message, and screenshot to prove to anyone, at any point, that Rhian is indeed, a literal scam artist. (Beware - she has several businesses under different names in Texas, Delaware & PA and at different points has been verified on The Knot and other major wedding websites. This is what makes her scam work! You see fake 5 star reviews and think, "Wow, this seems great!").
There is also a post on Reddit about her from another couple and you can see in the comments other links to times she has done this if you want further proof. I wish I could upload all the screenshots. I will keep these documents FOREVER and will show them to anybody wo asks for proof.
We fought with her for months (when all we wanted to do was forget about her) to be recouped the $1,900 she owed us. We finally were able to get our money back via Venmo after repeatedly threatening to take Rhian to court. I am happy to see others taking this scam artist to court.
It's taken me over a year to write this review due to the anxiety and sadness I had any time I thought about what she did. I am finally over it enough to review and let any other person in the industry or any other couple, know that this woman is a literal thief - of both money and JOY. Rhian, when you read this, I hope you shed as many tears as you have caused.
Unlike so many other couples, we were very lucky during this unfortunate situation because of two things:
1. Rhian was an 'add-on' - our venue did all of the work and were AMAZING (shout out to Lindsay at The Lodge at Mountain Spring Lake). No part of our day did not happen because of Rhian's lack of professionalism, thank god. We hired Rhian to help with odd jobs like picking up breakfast, organizing a champagne toast at the bus pick up, and to set up the day AFTER the wedding because we were after a lake-day after party with food, games and drinks (everything that WE organized - all she had to do was pick up the orders and set up ...which shows how pathetic she is since this was a really EASY task). When Rhian didn't show up to our wedding, though we had to quickly scramble to adjust some things (again, thanks to our venue), it wasn't the end of the world (like it clear has been for some others - so sorry guys!). Our amazing friends did all the work to pick up the orders and what a blessing to see your friends love you so much that they pick up the slack because the loser you hired never showed!
2. We got our money back. Unlike so many of you, we got it back. But note: it took forever. Rhian was supposed to give us it back one month after our wedding. She wrote up some bogus contract that was basically a gag order. We couldn't review her before the money was returned or she would withhold the money (LOL after she never showed up to our wedding - her audacity is almost commendable). When the month was up, I uploaded the check she had issued and my bank (a credit union) flagged it as FRAUD! I then had issues with my bank for the following 2 months (thanks for that one, Rhian!). I began calling her, leaving her VMs, texting her. She never would answer but then would text she was "in a meeting" (Lol, which reminds me of the other lie she made at the final venue walkthrough a few weeks before the wedding when she also NEVER SHOWED UP). My husband and I were relentless. I was 1000000% taking her to small claims court. I am a pitbull that does not let go when I think things in this world are UNJUST. I am not sure if it was my sheer nastiness or what that made her finally agree, months after D-day (we literally did get married on 6/6), that she approved the dispute in Venmo and the money was returned.
At one point during these arguments, Rhian said I was "entitled." Rhian, honey, I know it's hard for you to get this but when people PAY you, they are, in fact, entitled to the services you offer.