we loved our wedding and it was very beautiful but there are a LOT of things that we are not happy about. I am at the point where everytime i think about our wedding day i regret where it was done and if i could have reversed time and picked somewhere else, or even gone to the courthouse like we originally planned we would have been happier. getting in contact with your planner is so hard, it would take days to respond. we didnt even get to pick our cake flavor or anything like that until two days before (which they got wrong, we asked for chocolate and got vanilla). thats not even the part where im upset, we spent an EXTRA 300$ on a wedding video. after our wedding we received an email stating that we should be getting it in a few days. a week passed by and nothing, i emailed them and waited another week for a response and found out that they LOST OUR WEDDING VIDEO and is looking for it. my husband then emailed but with no response. another week went by and i texted them and was left in read for about 1-2 days before they told me that they figured out the problem on the technical side but no luck on our video, we should be getting a refund in about 10 days. it has been OVER 10 ten days and we have received nothing so i have texted them AGAIN and got left on read, which lead to another text a week later and still left on read and ignored. its sad to see this company more active on instagram than their clients. im grateful for the beautiful day i got with my friends and family, but i wish we picked somewhere else. i am heartbroken. we have no way to look back on our special day except with iphone pictures my friends and family took. we had a friend record the whole wedding and told him we didnt need it because we were getting a professional one done, so he deleted it. we understand they are very busy people, but when you screw up so bad like losing a whole wedding video you should be a little more caring than you are. reading these reviews have showed us that we have been treated worlds differently than other couples, unfortunately not in a good way. thank you elegant celebrations, for making our day definitely something we wont forget. read more