Diamond Valley RV Resort should be shunned by anyone and everyone who would prefer a positive camping experience!
The day we checked in, when we plugged our RV into the park-provided power source there were sparks, flashes, and smoke from various parts of the RV, causing considerable electrical damage to our RV. The park maintenance person, who was present at the time, verified that the 50 amp connector was faulty and immediately replaced it. However, the power was still fluctuating badly, and so I was moved to another site. The maintenance person told me later that there was a short on an adjacent power pole site that had caused the problems, and had to move another RV away from the problem area. Subsequent to this it was determined that all 125 volt devices in our RV that were not turned off had been damaged, including the refrigerator, convection microwave, bedroom clock and a 125 volt lamp. The microwave (an expensive convection unit) was taken by the park Maintenance person saying he believed he could repair it. Over a week went by before the maintenance person admitted it was beyond repair. He then showed up with a beaten up old microwave, saying the park would replace ours with it. We of course, declined to accept this.
We made many appeals to park management, both verbal and written to make things right, and I could write paragraphs on the frustrating denials of responsibility, accusations that our rig was damaged before we got there, threats of evection because we were complaining so much, and on and on. By the way, don't try calling the office on Saturday or Sunday for any kind of assistance because there is no one there to answer it, and the phone does not even go to a messaging service! We decided the hassles with management just were not going to get our RV repaired and decided to take things into our own hands. We ordered a replacement microwave and contacted an outside RV Service person to come and check out the whole RV. His determination was that apparently there was 220 volts where there should have been 125 volts!
We went almost three weeks without use of our microwave. We went for a week without a refrigerator before the RV service tech managed to get it working on propane! We had to throw out a lot of food that had gone bad, as the fridge did not work on propane either. The 125 volt heating elements in the fridge were fried and had to be replaced. Overall this situation took four unbelievably unpleasant weeks to get our RV back to the condition it was in when we arrived, at a cost of just under $1000. We wrote a demand letter to the park management for reimbursement of our direct expenses. They refused to accept any responsibility, so now we have to go through the added hassles of filing an action in small claims court in the hope of getting some justice.
In addition, in talking to other residents of the park at the dog park, I learned that we are not the only ones who have had similar issues with bad power. Everyone I talked with also commented on the total lack of response by park management on many different issues.
OH, and beware, when you check in you will be required to sign a 12 page document which basically absolves the park from anything that could possibly happen!
I feel I should add a couple of other comments:
We were uncertain as to our safety there! Although the park is gated, twice in one week, while walking my dog, I saw homeless people who hang out behind the north wall near the entry gate, wait for a vehicle to enter or leave then slip into park, one was carrying an empty large black trash bag. It begs the question, what do they do in here, and is there any protection provided by the park? Simple answer, NO!
The park advertises Free WiFi - but it is useless! It is so slow that it takes three or four iterations through "unable to display this page", before the desired web page appears, then it is wait all over again trying to get through the page. This happens no matter what time of the day or evening we try to get on. This has been incredibly frustrating. As full timers, and especially with my wife being sick, we rely very much on internet service. We had to purchase an outside service to get satisfactory WiFI.
To save your peace of mind, mucho dollars and frustration avoid Diamond Valley RV Resort like the plague! read more
