So far, there rental process has been great! Help from their office , has been very helpfulread more

Worst slum lord owned mobile home park I've ever seen. Unfortunately, my brother lives here due to…read morebeing low income. He rents a 1 bdrm trailer with propane gas stove that hasn't had heat for years. When he turns on faucet, it needs to run because it's brown water then becomes clear. They manipulate the electricity meters so much that in Jan 2022, his bill was over $600. It's a small single wide trailer with no working heat! From that point on, everyone living in the 55+ has had issues but they feel helpless. The pool was condemn by city. It's been green for several years. Don't believe their website. They're promoting open houses but I'm telling you, the place is a dump! And it's owned by Westland Real Estate Group. They're liars.

We had a bad experience here. We toured the wedding venue and liked it. We eventually signed a…read morecontract for our preferred, which was the only date certain family members could attend. After we signed the contract and paid our deposit, they told us that they would not honor our contract because they double booked for our date. They offered us solutions, but none of which included them providing us the lodging we had signed a contract for. They offered to put our guests up in a Holiday Inn nearby. We had booked 7 of the 8 airstreams and would have needed the date we booked to prepare for the wedding. We also placed value on having our guests stay where we were going to get married. What really frustrated us is they actually asked us to pay to change our lodgings. They offered us the Elsinore Yurt for $200 extra dollars, which honestly was very frustrating because they asked us to pay extra when they broke the contract. They told us this was the only place available the day of our wedding for us to be prior to the ceremony, when we had originally paid for over 24 hours to prepare. They did offer to simply refund us what we paid on the Airstreams and we could keep our wedding date. Throughout our conversations, they told us the Yurts were only available in 2 day blocks. However, we looked up alternate accommodations on Air BNB and found the same Yurt they wanted to charge us $200 for for about $100 on Air BNB for only 1 day! Also, Yurts they told us were unavailable for our guests on the original night we signed a contract with them for, were available on Air BNB for half the price they quoted us and for only 1 day. I cannot imagine how a double booking can occur without extreme lack of professionalism in these days of computers. We were very sad because we planned to be lifelong customers of this place and bring our family here for decades. They essentially ruined our plans for our wedding and we are still scrambling, and I believe they lied to us, although they deny it. The only other option is that the left hand doesn't know what the right hand is doing. I do not recommend this place and feel they are a bad business that is trying upcharge people who are looking for a lower cost wedding. We also believe that if we had tried to break the contract (like they did to us after we signed it and paid) they would have taken legal action against us or fined us, as their contract made clear. We did get a refund. Their on site restaurant wasn't good either.

This is one of our favorite RV parks! There's so much for kids to do here. They have the big grass…read moreareas around the fields, the track, and the common grounds for the kids to play on. They have a splash pad, playground, and pool. There were plenty of roads to ride bikes and golf carts on. The bathrooms/showers were clean. The restaurant and bar has a live band on the weekends! The view is beautiful with the lake.

Very, very poor. Lived there 8 yrs. So glad to be out of…read morethe flea, roach and mice infected place. Management sucks not helpful at all. Electricity is a joke.so ur basically at the mercy of the park. $200 Electricity for a 399 square foot place. Never friendly in office no help at all to tenants. Not a good place to live

This place sucks! I don't know what's worse the park or the staff. It is crawling with drug…read moreaddicts. They are overcharging for electric. Please tell me how a 30ft trailer uses $400 a month in electric. They are ripping off these seniors that are on fixed incomes. They get people in by saying their rent is $680, but they raise the rent every year and they charge an arm and a leg for electricity. They don't refund your $500 deposit unless you supply them with a receipt. The receipt that they have in your file. What a joke! People are getting assaulted in this park and the managers don't do anything about it. Your best bet is go down to Golden village, save yourself a nightmare.

Loved camping here with my family highly recommend! The best part is during the summer the pool is…read moreopen with activities for the kiddos!

This is an expensive KOA and the entrance makes you think you are coming into a beautiful resort…read more Then you drive in. And the scenery changes quickly. I am very unhappy with this resort. We booked the KOA online. Gave them the specs of our big rig- 42 feet with 5 slides. Check in- they put us in a back site- not an issue that does not accommodate 42 feet. We would have had to pull through both sites to have us fit. Site 143 is also extremely unlevel as is most of the sites in the Oaks area. And ALL DIRT! Not even decent dirt- just blowing sand. Every site is un-level! And in full sun- no shade trees unless you are in a premium site. So we went back up to the office- parked in front of the office to show them what 42 feet looks like- they reassigned us a new spot- again a back in and a corner lot. Again, very unlevel, all dirt and in blazing hot sun directly on the passenger side of the rig- no shade. The sewer pipe is a 3 inch hole- not the standard 4 inch as most other campgrounds are. You pay for the amenities since they have three pools. You surely are not paying for good campsites. They have other areas of the park with unlevel but somewhat decent sites but they assign you your spot. You don't get to pick. If i did not need to be close to Warner Springs with family, I WOULD NOT STAY HERE. The picnic table is wooden and warped so bad you cannot sit a drink on top. Total crap. The fire pit is large- there is a plus, but the grill is so rusted and nasty I would never use it. Walking around our site there is also trash from previous campers. So if check out is at 11 and check in is at 2- you pay staff to clean the sites. Again, I camp quite a bit. If i pay good money I expect a decent campground. If nothing else somewhat level. If i was on BLM land or dispersed camping that is a whole different ballgame but this is a KOA RESORT. Clean it up- fix the picnic table so families do not get splinters. There are just a bunch of kids working at the front and driving around on carts who do not know the campsites well enough to be knowledgable. We are staying here for 8 days- longer than just a weekend. They could have TRIED to place us in a more decent spot and not around the family camping crowd. I am not here with kids, I have a dog. Also, the dog park, is just dirt and leaves. They want you to scoop your poop but the poop bag holder is empty. So basically- you are paying for the pools. My advice unless you enjoying camping on just dirt and uneven RV sites- spend your money somewhere else. They have lots of grass and lush everywhere except where you want it to be. So save yourself time and money. Find a level spot with less amenities and pay way less. Especially if you are in a big rig of our size. Lastly, in the oaks area the cell reception is horrible- for T-Mobile. SOS or 1 bar of LTE. Wifi does work.

This place is Amazing. We rented three cabins which were…read moreclean and roomy. Had everything you needed while you were there. I would definitely recommend going here. The one thing we wished they had was ice on the grounds but then there is a small store a few blocks up the main road

There is a huge aggressive raccoon that almost attacked my husband and the campground refuses to…read moreeven put a trap out after the thing has come back 3 nights in a row and came within a few feet of my son saying they cannot do anything to guarantee our safety. With small children running around this is a serious safety issue. The lady at the front laughed in my face and insulted me asking where I was from. On top of that they decided to start cutting trees at our campsite while we were camping. Couldn't even access my children after coming back from the bathroom. The workers are now harassing us parking in front of our site to intimidate us. BEWARE. CAMP at your own RISK this place does not care about their guests and will do nothing to ensure safety. UPDATE: Shortly after posting my honest review, campground management informed us that we were no longer welcome because of the review we left. Instead of addressing the serious concerns we raised, they chose to retaliate against paying guests for sharing their honest experience. I would like to add that the front desk lady informed me this was an ongoing problem and it was not just our site that was having aggressive raccoons, in the midst of insulting me. Therefore, the problem couldn't be fixed by moving sites, which would have been a half a day task, at minimum for me being alone with 5 children even if moving could solve the problem. It clearly was not a solution either way with it being a widespread issue. This tells me everything I need to know about how this campground operates. When confronted with legitimate criticism, management's response was not to fix the problems. Their response was to remove the customer. We reported ongoing safety concerns, including persistent raccoons repeatedly entering campsites and approaching campers. Rather than taking meaningful action to address those issues, management decided the problem was the guests who spoke up. If this is how they treat customers who leave an honest review, imagine how they handle complaints that are not made public. I stand by every word of my original review. This update is based on what management told us directly. Other campers deserve to know that leaving an honest, unfavorable review may result in being told they are no longer welcome. Businesses build trust by addressing legitimate concerns, not by punishing customers for speaking honestly. You can decide for yourself whether that is the type of business you want to support.

We rented a RV for a couple of days with our family and our dog. Check in and check out was super…read moreeasy. The RV was old but very well maintained and clean. We've interacted with several staff members and all of them were nice, extremely helpful and accommodating. The lake had beautiful views of the mountains and everyone had a great time. During the summer weekends, they have water play for the kids. There is a playground, volleyball and basketball courts and plenty of paved roads to ride bikes or scooters. The RV itself said it accommodates 6 people but personally I think it's good for 3-4 people. If you're very tall, the beds will be cramped for you. Everything you need is provided. Just bring your own food and drinks. There is a market at the entrance to buy some snacks, ice cream and drinks. All in all, we were very pleased with the campground and the great people working there. Highly recommended.

I rented the eagle crest premium camping cabin from Wednesday until Saturday. There's WiFi, private…read morebathroom, air conditioning, and TVs with the premium cabins. There is a portable Ac in the living room and a window ac in the bedroom. My child slept upstairs in the loft bedroom. The main issue is that you can't run both the portable and bedroom ac at the same time because it pops the breaker. The window ac is very noisy and makes a rattling sound. Don't even try to use the toaster and ac at the same time. It was 90s during the day and still very warm at night. It was an inconvenience not being able to run both AC units at night. They provided towels, toilet paper, soap and pans but no hair dryer. The groceries at the market are extremely expensive. Best to buy all your food at the stater brothers down the mountain to the campsite or go to the grocery store in Idyllwild. I rented the pontoon boat for fishing and that was my favorite part. It was so relaxing to cruise on the lake and enjoy the beautiful Mountain View. We caught a very large cat fish with the night crawlers. I recommend coming in the spring or fall to avoid the extreme heat during the day and bring all your food with you to save money. Come during the week for a more peaceful experience once Friday night hits, lots of families are arriving. Theres cafe in the market that has pretty good food but they have odd hours during the week. Idyllwild is a 15 minute drive with fun quirky shops and good restaurants to explore.

I've had the privilege of storing my RV here for several years. The staff is accommodating and the…read moreaccompanying market makes it easy to stock up on supplies before heading out of town. 5/5 stars.

I have been storing my RV here since 2013 and would not think of going anywhere else. Very clean…read moreand quite secure. WAYNE is the manager and he goes out of his way to accommodate your needs. I have had my RV at a couple different storage facilities in Temecula and I can tell you that these people are honest and don't play sneaky money games. The black top is smooth and well striped, no pot holes. Easy convenient access.