Went there a few years ago, told them I only wanted what my ins covered, they added some bogus $69 charge, will never go back!!

Everyone at Diamond is friendly, accommodating, and they're always eager to help me when I have small issues like loose screws (not the ones in my brain though), etc. I've had two eye exams here and have had them replace lenses in an older pair glasses. They have a smaller but great selection of hip and practical frames, and customer service is always exceptional. read more

If I could give more starts I would ! Literally the best eye doctor ever. As soon as I walked inside, I felt super comfortable and welcomed. It felt as if they already knew me from years but it was just my first time coming here. I also brought my dad her and made him change doctors because of how nice the staff is. I will for sure be referring my friends here! Do not hesitate to try them out! I was helped by read more

Jessica is the person you want to see when you are selecting your frames. She is super helpful, friendly and goes above & beyond to make your experience fun & easy. She is AWESOME! read more

I've been coming here for years and I always look forward to it! The staff is friendly, fun and so so nice! They have such a fun collection of frames and I always find something I'm super excited about :) read more

This all sounds great if put into practice. Rather than explain to me what you expect from your staff, encourage staff to increase customer service, explain to staff that your customers deserve explanations for delays, and assist them on doing a better job anticipating your needs. No issues with you or the exam. No excuses for dismissive and inattentive staff. Although my visit was not ideal, I recommended a coworker to your office. Hoping he has better luck with the front of the house. read more

It was my first time coming here and I had such a great experience. Both Dr. Kao and Jessica, the optician, were very welcoming and helpful throughout the whole process. The doctor was very patient with me and I'll be returning to see her. They also have a lot of selection in glasses and I left very satisfied with what I got. read more

Thank you Diamond Vision Optometry! My doctor, who I had been with for almost 20 years referred me to Dr. Peng!! He left out of state and left me in the most amazing hands!! She was great. She did a thorough examination and made sure that my vision was healthy!! Thank you to Jessica! She did an amazing job helping me pick the right pair of glasses and contacts!! They truly take thier time and make you feel welcomed! read more

I wrote a review about this place a few days ago. However, I have so much more to say about this awesome place. My sunglasses fell and broke, brand new only had them for a few weeks. I went with them to see what they could do for me. They call the manufacturer right away and they got them to replace the frame under warranty. Awesome staff and amazing customer service!!! I have worn glasses for most of my life and this is by far the best experience I have had. I recently relocated to California and I am so happy I found Diamond Vision Optometry. read more

I found my new optometry! The staff is very friendly and knowledgeable, and they have a very wide selection of frames from several high end designers. (BTW, LOVING MY NEW TOM FORDS!!!) Jessica is super cool and definitely knows her stuff. Dr. Quach (spelling?) was very personable and took her time with my exam. I didn't feel rushed at all and felt like my eyes were being properly taken care of, unlike my old optometrist whose name shall remain anonymous... :( I think their prices are competitive but I don't think they're the absolute lowest I've seen. But it's worth it for the personal attention and care you get when you come here, unlike some other places where they round you up like cattle and treat you as such. My insurance covered most of the expense anyway, but I just thought I'd point that out. So if a personal approach is important to you, like it is for me, then I highly recommend this place. If you're just looking for a quick and dirty exam and basic cheapo frames, look elsewhere. read more

I had a great experience here and would definitely recommend it. First off the shop is clean, bright, and happy. You get a very personalized feel here, not like an assembly line at all. Dr Kao was very friendly and thorough and I felt very well taken care of. I felt like she was very knowledgeable, and helped us find the right sunglasses for my husband...and ones that not only looked great but also would work well with his prescription. As for me, I have been wearing contacts for years and thought my vision was optimized but she recommended a different type of contact and when I put it on I realized what I had been missing. She also worked with our insurance to try and get us the best deal for our plan. It's on a busy street, but behind the building there's a parking lot and the first 2 hours are free and so parking was not an issue at all. As an added bonus there are a lot of little shops in that area that you could peruse while you're there. read more

First time to this place very friendly staff great selection of glasses, the exam was easy and fast.

Walked in for my boyfriend and I walked out with my first pair of prescription glasses lol. All this time I thought my vision was perfectly fine but turns out I need a pair myself. (2015) Went in for another pair just recently and they are always so nice and friendly helping me pick out the right frames that match me. Prices are great and so is the staff! I love coming here (2016) read more

Most kind and patient and inexpensive and no wait, even with 2 (free) contact lens follow-ups, no hard sell - after dealing with a miserable experience elsewhere (Linden), I'm thrilled with this one. I only went for a contact lens appointment and eye exam, so I can't speak to the frames. read more

If you need your eyes checked, or a pair of glasses I would recommend Diamond Vision. I've gone here twice over the past couple of years, and it is by far the best optometrist experiene that I've had. On my recent visit, last week, Dr. Peng conducted the eye exam. She was really welcoming and professional. I felt comfortable right away. She was also thorough, and made sure to answer all of my questions. My optician, Jessica, was awesome. She was very knowledgeable. She also had a good sense of style, which I relied on. She was able to help me find the perfect frames. I will be back for all of my vision needs. read more

Needed a new eye doctor for my new insurance and they were great-- way better than the mega eye practice I went to years ago. Jessica made sure everything was on time and went smoothly so I could get to work on time. Dr. Peng explained everything, explained the difference between two contact brands, and recommended the cheaper one, which was great. They used a new photo machine so they didn't have to dilate your eyes and Dr. Peng explained all the results. Thanks! read more

I had to use yelp to find the right optometry for me, and I did not regret it. I was given excellent service and some friendly, happy smiles from staff who are obviously skilled and not in a hurry to help you just to move on to the next patient. Dr. Katee Quach is a caring doctor who really works hard to get you your right prescription and checks your eyes thoroughly. Vince was very helpful in the front office helping me make the right choices on my selections and catering to all my needs and so were the other staff there. My orders for contacts arrived on time when they said they will and I was happy they even installed my sunglasses nose pieces for free. I work in the medical field customer service and I've been to a lot of optometry clinics that were so packed , the docs are too busy to even do a thorough eye exam and its disappointing. I am impressed at this clinic for the great customer service they have and the professionalism they practice. The clinic is also very clean and neat and its located at the heart of Pasadena so its easily very accessible. read more

Great customer service, Dr. Kao súper sweat, professional, the stuff super friendly, we walking and they see us the same day we didn't wait at all, office super clean, I recommend it read more

Love the doctors and the staff here. Super easy to set up an appointment. They are totally up front about what things cost and make sure they check your insurance too. Love supporting local businesses! read more

I had an awesome experience at this optometry! Dr. Huang was very attentive and was extremely patient with me during my examination. She made sure all of my questions were answered and I really felt she had my best interest in mind. I can see better now then I have in awhile. The office staff was awesome as well. Vince was really helpful in picking out my glasses. He really knows his stuff and picked the perfect pair that complimented me. He was patient and attentive while not being pushy. If you are there ask for Vince to help you out. Overall a great experience here at this optometry! I would absolutely recommend it to anyone out there! read more

Lee, Marleny, and Dr. Kao were all super sweet and patient with me. They were also very welcoming. Can't wait to come back again for my next visit! read more

I'm a big fan! Went here for my first prescription glasses and the whole process was professional and friendly. Dr. Kao is great and so were my Ray-Bans! I lost them and called them up to get my prescription and it was emailed to me within minutes. They also provided my frame measurements for reference. I'll be back. read more

Dr. Wu is a wonderful optometrist who spends time to thoroughly explain things to you. He looks pretty young, but he sure knows his stuff! There's also a wide selection of eye wear and sunglasses, so you'll be sure to find something you like here. His optical assistant is very friendly and helpful. She helped readjust my sunglasses to fit me better even though I didn't even buy them there! There is plenty of parking on the back side of the building. I would park by where Sansai Japanese Restaurant is located, and walk through the medical building (left of Sansai) and Diamond Vision Optometry is at Suite 111. Easy peasy. read more

Diamond Vision Optometry is top notch. From the moment you walk in, you are welcomed by friendly and attentive staff. We came here to get our daughters' eyes checked before school started. Dr. Huang was very friendly to them and made them feel at ease during the exam. Jessica was also very helpful in helping the girls pick out frames they liked and also to explain what our insurance covered and did not cover. My wife and I were so pleased with our initial visit, we decided to get our eyes checked as well a few weeks afterwards. Again, a pleasant experience for us all. We just picked up our prescription glasses and we are all very pleased with how well the frames fit and the correct lenses help us to see better and no more eye strain. We highly recommend Diamond Vision Optometry. This will be our go to place for our eye care needs from now on. read more

Amazing staff! Helpful and friendly receptionists to assistant to the doctor. Everyone was kind and easy to deal with. They were all nice and got me what I needed and more. Trust worthy place to go to. I'd recommend friends here if they needed an optometrist. These people helped me past their closing time and didn't make me feel rushed at all, which makes me feel good. I will come back here if I ever need anymore glasses, contacts, or check-ups. read more

My husband and I visited this optometry office for the first time today, and it was pleasant visit with Dr. Bonnie Peng. She's very knowledgeable in her field. My husband and I had some issue with our vision so Dr. Peng was able to answer all our inquiries. The office has a variety of luxury eyeglass frames, and I was very please with the eyeglass frames selection. The person was able to help my husband and I select a frame to match our face frame. The cost of the frames were reasonable. read more

I've been visiting Diamond Vision Optometry for a couple years. Their professional service and attention to detail had always been appreciated. But my recent visits have made me a fan. Optician, Jessica made the process of selecting the right frames for me fun and effortless. For me, selecting the right frames can be difficult, especially with DVO's wide selection. But with Jessica's friendly, patient and knowledgeable help, I not only got a great new pair of great looking and highly functional frames, but also, my first serious pair of cycling glasses. Wow! What a difference the right fitting pair of sports glasses feel and function. And they look great too. I'd recommend DVO to anyone who values professional and personalized attention. And, I'd doubly recommend you see Jessica about finding the right look and fit for you. BTW, she takes her coffee black with a bit of sugar. : ) read more

Diamond Vision Optometry - My new cycling glasses, thanks to Jessica and Diamond Vision Optometry - Eyewear & Opticians Near Me - Pasadena, California

Every time I came here is a good experience dr Kao ... Jessica .... miss Lee O'Leary make me feel comfortable I recommended dr Kao she's a very good dr . Nice place variety selection of glasses I extremely recommended this place read more

My visit here was great! Very friendly personnel and a good selection of frames for good prices, I couldn't ask for more. I met with this guy Vince who was very professional and it really felt like he knew what he was talking about. He helped me out a lot! This was my first pair of glasses so I didn't really know what to look for and how I'd look in the glasses, but Vince and I found a great pair for me. A nice place in total and I'm still happy with my glasses. Highly recommended! read more

Dr. Are great,profesional and caring every patient is special thankyou Diamond visón for caring I recommend this now my whole family goes there read more

Diamond Vision Optometry - We love diamond vision Dr, are nice professional and for me they are caring . Now my family goes there to they are the best - Eyewear & Opticians Near Me - Pasadena, California

Great customer service. Friendly & helpful. Highly recommend this amazing place. You won't be disappointed.

I found Diamond Vision through yelp when I was looking to get an eye exam for glasses. I called around and found that Diamond Vision was the most affordable in the area. Was I surprised to find that the optometrists were so gracious and friendly. When it came around to have my eyes checked for contact lenses, I once again called around to find pricing in the area. The prices at Diamond Vision were the most affordable again. Although their seletion of frames isn't as extensive as Linden, their pricing and service deserves a rating of five stars. read more

I was a patient here for 2 years until last week. I came in because my contacts ripped while I was at work and needed an emergency pair to drive home in at least. I wasn't able to make an appt until the next day since I had somewhere to be, but asked if I could possibly have a trial pair just until I got a newer exam. (I've been wearing the same prescription anyway) They said no even after I explained I needed them to see to drive home and I don't have glasses to use. I still don't understand why they couldn't do this for me, I even offered to pay for the trial. Instead I had to risk driving home without being able to see clearly. I immediately changed optometrists offices to ACCESSOREYES down the street where the optometrist gave me a trial pair no problem after my exam, even though they didn't have the type I wanted. She gave me a trial pair of another brand while I wait for mine to come in. read more

This is a great place to go for an eye exam! I've come here a couple times and the staff has always been very friendly. Before coming here, my previous optometrist gave me the wrong prescription. After about five visits with not much success, I came here and they corrected it right away. They are attentive and I feel that I've been taken care of. There's also a great selection of glasses to choose from. Definitely deserving of 5 stars! read more

I found this place through Yelp. I haven't picked up my glasses, but so far the experience has been very good. Dr. Wu is great. He was very good with the devices and were very efficient in carrying out the exam. He explained everything in detail very clearly during this process. He was also very friendly. Ms. Lee and Ann spent a lot of time helping me choose a frame. I have long suspected that my head must be oddly sized or shaped, because I have always had difficulty finding frames that fit me well. They had always tended to be not wide enough. Ms. Lee and Ann were very patient with me, going through numerous options --- and more importantly, they did reassure me that my head wasn't very oddly sized or shaped. read more

I love this place I called to get an appointment was able to get a same-day eye exam.. The lady that answered the phone she was so nice and so pleasant . I got to the doctor's office they were able to take me right in ,Eye exam was easy breezy in and out . I didn't have to worry about that air being blown in my eyes the way that they do the exams and their customer service is outstanding! I was able to get my new prescription and my frames. I received a call the next week. EVERYTHING was just perfect the whole experience! If you're looking for somewhere to go and the people are nice and friendly Diamond Optometry is where you should go! read more

Rude staff. Walked in looking for prescription safety glasses and the first question from the receptionist was how I was going to pay. Then when directed to another office worker to view the selection I was asked to present a prescription before being allowed to see glasses. Once I was finally showed some glasses, the office worker didn't seem to know much about the product and was condescending. No manners and no customer service skills. read more

I'm kind of new to the town and was looking for a place to get my eye exam/prescription done. I just tried this place out randomly and it turns out that it was a good choice! Dr. Wu's really friendly and personable. He takes time to explain things for you so that's nice. Staff seems to be genuinely nice too and very accomodating. I had some trouble figuring things out with my insurance, and the staff here figured it out for me. read more

I had a great experience at Diamond. The staff is very friendly & I was seen on time which is important to me. My daughter also received treatment & they were so helpful making sure she could take in/out contacts that she would be switching to for the first time in her life. On a side note, the manager/front desk was so helpful in influencing my selection of my new awesome prescription sunglasses! read more

Really great service from a knowledgeable doctor. Dr. Quach was really nice and very patient. She spent a great deal of time with me trying to find the right set of contacts that would address my dry eyes issue and I never felt like I was being rushed. Very impressed with the service overall. I don't have an opinion on eyeglass frame selection but for contacts fitting, eye glass fitting and for a general exam, I left feeling very satisfied. read more