They were professional, knowledgeable, provided feedback throughout their work and gave…read morerecommendations that made the experience easy and comfortable.

I had a great experience with Jack's auto store. When I needed my steering column replaced, they…read morewere as professional and communicative as possible with the timeline/pricing. They also had a decent military discount, which was nice.

Not giving any stars (Had to leave one star to submit review). We paid $4,000 for engine…read morereplacement and vehicle still has issues (have taken back numerous times only to get vehicle back with something else wrong). First when vehicle was returned us after engine replacement the a/c no longer worked (or held Freon) and still had same issues with hesitations and problems in engine. Was also told it would cost $300 to repair hose for a/c and Freon. Second time taken in for same issues we were told the mechanic had checked it and there was nothing wrong (have recording of phone calls) vehicle had white smoke coming from tailpipe and vehicle was overheating (even left me stranded on highway, vehicle would not hold water or coolant). Needless to say Connie and Jack's Auto Service have been unwilling to honor warranty and repair things that have been caused from engine repair. We took the vehicle to another certified mechanic shop (dealership) and so far have been informed of a misfire on cylinder 4 (old misfire on cylinder 6) and now (since the vehicle has been a paperweight killing grass) the hoses were not connected correctly when engine was replaced (which will cost another $1,050 at a dealership, not to mention the $300 to fix a/c, before they can check the rest of the "repair work" done by Jack's Auto Service). This vehicle has been very costly because "repairs" done by Jack's Auto Service and has left us without our vehicle (or stranded) since April 2020.

Honest and thorough. Won't cut corners or rip you off. What more can you ask for? I will only come…read morehere from now on.

Great Experience! These guys know what they're doing and they are fantastic to deal with! I will…read moreuse them anytime I am in the area!

I just got my Jeep 4.0L back Howard' Garage. They nailed every issue, and the price didn't break…read morethe bank. Appreciate the fantastic work. I highly recommend it to anyone needing car fixes!

I've done business with this garage before so when my vehicle started experiencing an oil leak, I…read morecalled them to bring it in. I was told by Chris that my crankshaft oil seal needed to be replaced as well as a mount. He quoted me & I agreed to have it fixed. I picked it up & the next day I saw that it was still leaking oil, so I gave them a call & they said to bring it back the next morning. I was told that the leak was residual oil so I had my dad to call them to verify that. My dad was told it was some other issues that were causing the oil leak as well. I was led to believe that it was only ONE problem so I only fixed ONE problem. The said issues would be around $800 more. Being told just a day later that there's other issues is beyond me. I would have never paid to have gotten a car fixed with 233k had I know all these things were wrong from the beginning. The only thing Howard offered me was a "Sorry". So I'm out $380 & my car is STILL leaking oil! I will never do business here again.

We went to Pop because my father in law used him and had "good experiences." But when we went to…read morePop for brake and rotor replacement, we promptly had to come back a year later to have them replaced again. And then, less than a year after that, we needed them to be replaced for a third time. That's 3 times in under 2 years. No thank you. He also leaves the country every year for about a month and that's very inconvenient. Especially when your brake pads go out and start grinding down your wheels. Do not take your car here.

My husband and I have been going to Pop's since we were 17 (19 years and counting). He is hands…read moredown the most honest and knowledgeable mechanic! He knows exactly what he is talking about and doesn't overcharge you! I will never take our cars anywhere else.

I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

I'll start with, the only bright spot with this car buying process is Elias. This guy was so nice…read moreand helpful. Let's get into it. My wife totaled her 2020 Ford Fusion so we were on the hunt for a basic SUV all we really wanted was a bigger screen for navigation purposes. We told them over and over what our payments were ($377) with an incredible and unbeatable interest rate (.9%). We were realistic in that we probably were NOT going to get that rate again. That was okay. We knew that going in. We started with saying that we were interested in an escape or eco sport. Something on the cheaper end. Obviously there is limited inventory so neither of those options were available. We were shown a 2021 Nissan Kicks. - valued brand new at about 19.5K. Right in our price range. There were no floor mats, the car was dirty but had the basics of what we needed. We test drove it and started with numbers. (The real fun part). Elias was open about how at this dealership they AGREE on a price. Which we settled on 24.8K. In my opinion STILL overpriced but it's fine. We were told "at this point we just want to get rid of this car". Tyler, the manager came in after I countered and basically said they couldn't go down any further. That they would then lose money on it. He said "I don't ever want to get someone in with finance and then their payments are double what they thought." When we moved to finance, I started to get cold feet. Yes the maintenance package and the warranty was great but it would make our payments $502. Our fusion payments again, we're $377. So we were already over budget. Not once did finance give us the total of the car. They focused on ONLY telling us how much our payments would be. I mentioned 3 times how I wanted to come back on Monday with a down payment and was basically dismissed. And was told "well the difference would be $50". Doesn't matter. The moment someone says I'd like to come back, that's a hint. Or at least it should be. When I finally got all the paperwork together the next day imagine my surprise when I saw the total amount financed was 35,000. For a car that OFF THE LOT costs 19.5K. This car was used with 4800 miles. Not to mention with interest the total amount of the car would be almost FORTY THREE thousand dollars. That is more than my F-150 cost brand new. When we called to ask about possible return of the vehicle since this was WAY out of our price range, finance said "we don't accept returns". Tyler, the manager said "let me get more information and I will get back to you soon" ...2 days later and I still have not heard back. Bottom line is, it wasn't a horrific deal but we definitely could have gotten something else for $502 a month. We just should have taken our time and resisted the pressure.

I had a very unique situation that involved buying a non running car out of state (Im in CT, car…read morewas in OK). The transport company I choose required the car to run to be picked up and delivered to CT. I had it towed to Off campus and all I can say is WOW! Service, communication and over all experience far exceeded all expectations. Pricing was extremely fair and was one of the easiest transactions every! If you are in the Norman OK area.... you MUST check these guys out!

I had the absolute best experience here. If you are looking for someone to fix your vehicle give…read morethem a call! They are honest and fair. Amazing dude, so friendly and funny and treated me like Family. Was patient and answered every question I had and now my Volvo is running like new again! I will never go anywhere else again, he went above and beyond for me!

don't ever take gour car here. will quote you one price and then when you go to pic it up its over…read more$500. stated that it was due to having to make a custom part but was never called and asked if that would be okay. just took it upon themselves to do it and charge me way more than quoted never go here. run far away from this place and these people.

great customer service, asked a question got a straightforward answer no run around very honest…read morepeople. highly recommen