Was referred here for a root canal by another dentist. When I called this clinic I told them of my situation & how I was referred here for a root canal. They told me that I could come in the next day at 10am, which I thought would be for a root canal. I already had a consultation at the other dental office where they took x-rays, checked out my teeth and decided i need a root canal so they gave me a referral paper which stated what procedure i needed done & which tooth. I came to Diana the next day for my appointment with the referral paper then they poked around in my mouth, tapped my tooth, and took my x-ray. this was the same exact thing they did at the dentist that i visited before which is what the referral paper stated. I understand that they had to tap my tooth to see which one hurt the most but this happening to me twice in a row while i'm already in pain just irritated me. then when they finished the consultation that's when they decided to tell me that it was just a consultation and my root canal would be scheduled for the next day. then they had the audacity to charge me $234.00 for the consultation even though i already had a consultation from the dentist that referred me to then. my tooth hurt so much that i did not even think to protest this even though i should have. they are money hungry and do not actually care about what their patients are going through. I did not come back here for a root canal. i went to a different dentist that did not do a consultation where they played in my mouth. i just simply sent the x-rays that were previously taken & they took me the same day. i do not recommend coming to this place at all. if you are referred here by your dentist, ask for a different place to be referred to or do your own research on a better place. you will be happy you avoided this forsaken place. read more

Since posting my review over 13 years ago, moving out of town, and more visits to Endo's for a few problematic teeth, I stand by my review! Dr Swanson remains the best Endodontist that has ever worked on my teeth. And Diana - that "new procedure" you did all those years ago still holds up beautifully. I think it's the strongest tooth in my mouth. Thank you again!! read more

Was referred by my primary dentist for my root canal here. Super close to home though I might have parked in the wrong parking lot, but it's small and always full. Staff all very helpful, and though a root canal is never pleasant, it was as smooth of a process as can be. Appreciate Dr. Swanson and her professionalism and friendly attitude. I did have to wait a bit past appointment times (1 hour the first time, and nearly 30 minutes for a 10 second check up), but I guess that's pretty normal at most doctor appointments. Staff are all friendly and helpful as well. read more

Dr. Swanson by a general dentist who recommended I meet with an Endodontist. I'm one of those people that's AFRAID to go the dentist. Even though Dr. Swanson is not in my network, I decided to move forward with her after my initial consultation. She also recommended I meet with Dr. Baroudi. Both Dr.'s were attentive, didn't rush me to make any decisions and they were conscientious with their recommendations. They considered my out of pocket cost and provided me with a treatment plan, listing the services I needed from high to low priority. Most of all, no pain! The front office team is very helpful, impeccable follow up, knowledgeable and provided me with the information needed pre and post work. They went over the treatment plan in detail and how they would work with my insurance company. I've received two calls from this office providing me with reimbursement amounts. I'm very impressed with this office and even though they're not in my insurance network, I will continue with Dr. Baroudi & Dr. Swanson's services. I highly recommend Cambrian Specialty Group. read more

I had a root canal done and I was quite impressed with the entire experience! Consultation and same day treatment was done. Taylor was exceptional at explaining everything and making sure I was comfortable the entire time. Dr Swanson is a sweet endodontist and I felt no pain or discomfort the entire time. Thank you!! read more

Dr. Swanson is no longer a Preferred Provider of Cigna Dental. I was informed by Cigna 5 days before our appointment, which was booked 2 months ago. Now we have to start all over looking for another endodontist . I am very disappointed that Dr. Swanson's office lacks important communication like this. I'm general, if a preferred provider is not used, you cannot get an estimate of out of pocket costs. Who needs that right now. read more

Let me first say,that I am the absolute biggest baby when it comes to seeing even my regular dentist.So the thought of having to see an endodonist for a root canal makes me beyond anxiety ridden.I have had to have 3 root canals over the last 10 years or so ALL of which have be done by Dr Swanson.She is EXCELLENT! My biggest fear is feeling any pain during the procedure-especially from the drilling.Dr Swanson has assured me every time that I will not feel anything and I NEVER do.I have 100% confidence in her work and I will w/ out a doubt continue to come to Dr Swanson for any future endodontic treatment needs.I HIGHLY recommend her! All of the staff here have always been very pleasant and totally transparent/honest as far as cost for treatment and billing is concerned. read more

One word-exceptional. Dr. Swanson rocks the root canal procedure! I had two done today and no unexpected pain. The staff is professional, nurturing and very friendly. I appreciate "Coach" Taylor and the calm demeanor of Dr. Swanson. So worth it. read more

When my general Dentist urged me to see Endodontist Specialist Dr. Diana Swanson for 3 infected teeth, I went for the 1st visit with hesitation. But her clean, fresh office and friendly staff put my mind to ease soon after I got there, especially after the consultation with Dr. Swanson, she was straightforward and informative and also with care and understanding. On my 2nd visit, Dr. Swanson completed the root canal procedure on all 3 teeth in less than 2 hours. The procedure is painless, and the result, 3 healthy teeth! I'm reviewing this exact a month after my procedure. My experience tells me that Dr. Swanson's endodontist skill and expertise are remarkable, and these could only come from years and years hard work and practices in addition to excellent education. I couldn't appreciate enough for the care and treatment I've received from Dr. Swanson, she cured my teeth, improved my life! read more

This review is long overdue. I had a root canal treatment with Dr Swanson in 2016. It was tooth #18 way in the back. I felt everything during the procedure. I also don't believe the work was done thoroughly enough since I experienced pain after the procedure. There was no follow-up call. I decided to come back a year later to take another X-ray. I had to pay another consultation fee and the doctor didn't even offer to retreat the root canal without charge. She said there was some pocket in there that was not cleaned out. I am very disappointed with this doctor. I since went with another endodontist in Saratoga for the same tooth and it was thoroughly cleaned and I felt immediately better after a week since the procedure with the other endodontist. I wish I had gone with the other endodontist to get it done right the first time. read more

Dr. Swanson is great. I went to see her to have a root canal done in my back molar. I called her office in extreme pain, desperate for an appointment asap. They got me in within the hour. Dr. Swanson and her staff were very nice and made me comfortable. She was not super chatty but then again I came in for a root canal not to catch up. Not to mention what's more annoying then a dentist asking you questions with their fingers in your mouth! Prior to the procedure, I was beyond terrified. Root canals have such a negative reputation. Not only did Dr. Swanson assure me, but she also checked on me through out the procedure. The procedure was done in about 45 min, NO PAIN or discomfort! Felt the same as a cavity getting filled. Have no fear, see Dr. Swanson, you wont regret it. read more

The Cambrian Specialty Group likes to over charge and bill everything to the maximum while helping their patients. For a standard root canal, they charge a $150 dollar fee for an unspecified antibiotic that she drips into you tooth as she performs the root canal. The volume used per person is less then 10 drops and she buys the fluid by the ounce at about 1/3 what she charges customers. Oh and this medicine is not covered by ANY insurance. I will not be going back! Highway robbery pocketbook wise and it's dental facilities like this who should be government regulated! They have more clerical staff then helpers and the actual dentists combined... Talk about milking the system! read more

I have now have gotten 2 Root Canals from Diana Swanson over the course of 1.5 years. Both times I expressed to her that this was the best Root Canal I have ever had. What I mean is that she made things so comfortable that I almost fell asleep during the actual procedure. I am very glad my regular dentist recommended her. As the earlier reviewer stated the fast acting Novocain, which was placed perfectly got me ready within a minute! Honestly the most painful part was the needle punctures, after that I didn't feel a thing. Between the tools she used (really love that bite block) and how she carefully explains all the details of the procedure afterwards I left feeling good. I also didn't need any additional medication afterwards, a couple of Advils was all that I took and I'm not even sure I needed to take them. I was one of the last patients in her old suite number, she was moving to a different suite within the same building the following day. I'm sure she now has even more up to date equipment which can only make things even better for the patient. So to sum it up, if you are in need of a Endodontist for a Root Canal and you live near San Jose, I highly recommend Dr. Diana Swanson. read more

Dr. Swanson did a excellent job on my root canal. Her office is very clean and beautiful. My root canal was fast and painless because she has state of the art equipment. I enjoyed going there because she was very informative about what she was going to be doing. It was my first time getting a root canal and I was terrified, I had heard very bad stories about the procedure itself but, with Dr. Swanson & her team doing the root canal, I felt at ease and comfortable. The procedure itself was very fast and my pain level was very, very low. Dr. Swanson & her team always put the customer first! Thank you for making my visit such a great experience! read more

I woke this morning with a toothache I could no longer ignore. I was able to see my regular dentist at 8:15, and, after she told me I would need more work, I was referred to Dr. Swanson, who agreed to see me right away. I was there by 10am. The office was comfortable and the front desk staff very friendly and efficient. This happens to be our last day on this particular insurance plan, which made the billing process more complicated, but the staffer was able to run the numbers on our old insurance and our new so that we would have the best coverage for my next appointment, too. Dr. Swanson has a very good bedside manner and took a close look, being very gentle. We originally were going to have me come back in a day or two to do the root canal, but she sensed that I wanted the pain to go away ASAP, so she moved things around and took me then and there. I was out of her office by noon. The root canal itself was so painless that I could have dozed off. Can't beat that. I'll be back for any endodontic needs. A+! read more

The staff was helpful navigating the logistics of my insurance. Dr Swanson was detailed in explaining my options and how best to proceed. The tools used in the procedure where new and high tech. Her artful removal of a nerve left by a lesser dentist was a great success! After years of having problems with one tooth, I can now gratefully say THANK YOU! I'm living pain free! I would recommend this professional and effective agency to any of my friends read more

What a great staff & team. From the time I walked in, check up & procedure, they were all on the same page. Not to mention, very quick. Thank you Dr Swanson & staff. read more

I suffered for 11 days with EXCRUCIATING pain 24/7. Sleep? There was no sleeping, just stabbing pain ALL night long and ALL day. My dentist kept telling me that my pain was coming from TMJ/grinding issues and after 3 visits to his office and NO relief - "Everything looks fine" he kept saying - I decided to take matters into my own hands and find an endo contracted with my insurance. Anyway, I choose to see Dr. Swanson because of all the wonderful reviews she got from yelp. I couldn't be more thrilled that I did. Dr. Swanson is down to earth and really took the time to settle my nerves. Her equipment is state-of-the-art and she is an EXPERT at using it. My experience with her and her staff was near perfect from start to finish. Her schedule was packed, but she fit me in for a quick consult, took an x-ray and it did show that my tooth "looked fine", but unlike my dentist, Dr. Swanson LISTENED to me and didn't dismiss my pain. She performed a series of tests and the kicker was the frozen cotton ball "cold" test. There was no doubt in her mind that I needed a root canal. With such a tight schedule, she wasn't able to do it right then and there. But, she was incredibly compassionate about the pain I was in and personally sat down at the reception desk to have a patient called to see if they wouldn't mind rescheduling so she could take care of me. THANK YOU SO MUCH to the patient who agreed to reschedule!!! I was in and out in about an hour! PAIN FREE!!! YAY!!!! Thank you Dr. Swanson!!!! BTW - Needless to say, I now (and my hubby and children) go see Dr. Sara Soleimani, at Perfect Smile Dental Care - she is an awesome dentist!!!...we LOVE her and the staff is so great!!! read more

Dr. Swanson was very professional and surprisingly gentle when it came down to clean up a previous root canal I had. After I was hit with shots to numb the nerves (little to no pain) I was very comfortable with the whole procedure. I feel like the whole Cambrian Specialty Group pride themselves on customer service and make sure full disclosure is a must. the Cambrian Specialty Group are amazing read more

This rating is for the receptionist/scheduler, "Amber" she was extremely knowledgeable and friendly with all my questions. Went out of her way to answer and find out answers to questions she wasn't 100% sure of. Turns out my insurance wont cover as high percentage here as another place so I chose to go elsewhere but I definitely appreciate a great first impression and she definitely delivered that. read more

Dr. Swanson was exceptional, I went in for a root canal and it took about 30 minutes and was very easy. I have been scared of dentists for many years but she listened to my fears and helped me through them. I would 100% reccomend her. read more

I have had two root canals with Dr. Swanson and my wife has had one as well. I can't imagine having a better experience for the situation at hand. Every time, Dr. Swanson was professional and compassionate. Most importantly the outcome was perfect. The procedure went by smoothly & efficiently and my pain was cured. I am so appreciative of everything she has done for me and my wife. Her staff has always been very accommodating and helpful. The office is comfortable, clean and tidy. I feel so fortunate that my dentist referred me to her. Frankly, I hope I never have to see Dr. Swanson again, but if I ever need another root canal there is nowhere else I would go. read more

Although I went to this dentist for a consultation, I chose to have my treatment done elsewhere. Dr. Swanson seemed nice, knowledgeable, and I trusted that she would have done a good, painless job on my root canal. However, her staff and less-than-truthful billing practices left me feeling unsettled. I had already found a great endodontist, who did previous root canals for me, and who I really like and trust (see Yelp review). But who doesn't want to try and save a bit of money by going to one that is in your insurance's network instead? I think what I've learned is that you can't put a price tag on peace of mind. Things I liked: - Nice and calming office. Easy to get appointments. Plenty of parking. Dr. Swanson was easy to talk to and was very knowledgeable. Things I didn't like: - There is only one front desk person there that I felt was professional, nice, and helpful, and that was Amber. I talked to others that seemed lazy, unknowledgeable, unprofessional, and maybe even a bit harassing (I'll get to that later). - The dentist's assistant. She came in abruptly, didn't introduce herself, and started giving me orders regarding the X-rays she needed me to help her take. She got the tooth number wrong, and I had to correct her. The times she spoke to me were in broken English. I didn't want this person near me during any kind of procedure. -My appointment was at 9am, but I wasn't seen by the dentist until 9:30am. I was the only one in the office. Also, the dentist's assistant accidentally put up the day's schedule and list of patients on the little TV monitor so I could see I was the only one scheduled at that time (also, HIPAA violation right there). -As others have mentioned before, there is a sneaky little added fee to your root canal, that "no insurance covers". It's for $149, and comes out of your pocket. It's for a few drops of antibiotic that is dripped onto your tooth. As this sounded fishy to me (I've had root canals before), I called my insurance and, sure enough, they advised me to question this fee with the dentist as they hadn't heard of any extra fees like that. Usually the insurance gets billed one amount, for everything done during the root canal. None of this itemizing, nickel-and-diming stuff. Of course, when they first explain this fee to you as part of your estimate, they don't in any way tell you it's optional. But when I later called back and spoke to the office manager about it and about what my insurance had said, after some harassing about how I really need to have it and should have it, and she's been doing this for a long time so she knows, she did admit that I could opt out of it. Thanks for being honest, but only when I pushed the subject and involved my insurance. I'm sure they bank on people not even questioning this charge. If you just need to get the root canal done and don't care about any of this (like maybe it's an emergency situation) then I would say this place wouldn't be bad. Get it done, and never see them again. However, I like that there are many choices out there for medical and dental care, and this care needs to be trustworthy on all levels for me. read more

Let me first state that although I was not impressed with this Dentist or the practice in general, I do believe Diana Swanson is highly qualified to do good work. My experience was Meh. I was impressed by how beautiful (and rich) the interior design of the office is, but I don't choose a practice solely on the esthetics of the office. I was referred to this endodontist by my dentist. When I called to set up the appointment, the woman that answered was a bit brash, very matter of fact, no warmth in her tone. I was willing to shrug that off, until I arrived at my appointment, which by the way I got rather quickly (thumbs up there!). Upon my arrival, it felt cold and uninviting, even though as I mentioned it was beautiful, too bad the personalities don't match. I'm all for giving people the benefit of the doubt, maybe they are having a bad day, or something is going on in their life, whatever, BUT the entire place/staff was this way--were they all having troubles/bad day?? Perhaps, one of them sets the tone and it snowballs from there? After filling out my forms a girl took me into the room and had me sit in the chair. Then this older woman comes in and just starts taking Xrays, no introduction, no "how are you?" nothing. When she's finished taking Xrays she leaves the room! Hmmmm....ok. Then Dr. Swanson comes in and introduces herself very matter of fact, all business. She begins to look at my xrays. She looks in my mouth and probes a little at the teeth that are in question. She then leaves the room with no explanation, comes back in with another woman, I honestly can't remember if they told me her name, only that she was a "gum specialist". She begins probing and consults with Dr. Swanson, telling her one of my teeth is debatable whether it can be saved and begins to walk out. I stopped her and asked her to clarify what "debatable" meant and then Dr. Swanson brashly stated "I'm going to tell you" and the other woman walked out without a word to me. (SMH) Dr. Swanson gave me her opinion and advice and she did answer my questions, but I just didn't connect with her or anyone else in that office. To be honest, it felt like a bunch of snotty, arrogant EXPERTS with a condescending attitude. I feel bad saying that, but that's the truth. Because of this feeling I've decided to seek out a different Endodontist. The only reason I gave two stars is because I do believe they are more then qualified to get the job done right, it's too bad they don't possess the chair-side manner to go along with their expertise, beginning with the front desk and ending with themselves. Be a little more pleasant and *smile* read more

Dr.Swanson office was my first time going to her for a root canal , I was referred by a close friend who was helping me find a Endodontics that's in my network which Diana Swanson office was. Once I entered I was greeted by Monique who was the front desk receptionist, while talking to Monique I was rambling on about how I was so scared and I didn't want my procedure to hurt and with a beautiful friendly face she told me that it was going to be ok and that I'd have nothing to worry about and how the Dr. are good at what they do. Her reassurance to me was so helpful and I left with relief until my apt came around . On May 7th it was scheduled . I came in and still saw that smile with her , I was seated in for my procedure and the Dr.s assistant was so nice and comforting my apologies I forgot her name (short blonde hair pixie cut). Dr ‍came to start with me and made my procedure so smooth that I felt no pain it was quick throughout my procedure Dr. was telling me I was doing a great job. I felt that trust in her voice than I would with any dentist . So I wanted to say thank you all for how professional and welcoming to me . I appreciate all of you and my visit was not traumatic like other places I have been to. I will definitely refer anyone who needs a root canal to her office . Thank u for making my visit so pleasant . Everyone there working was completely genuinely supportive and I'm thankful . Xoxo read more

When it comes to choosing an endodontist, impeccable training, experience and precision are the qualities I seek. I spent days researching and contacting top rated endodontists in my area, and did not stop until I found Dr. Swanson. At age 50, I was having my first two root canals and was not prepared to compromise on the caliber of treatment I was going to receive. Dr. Swanson performed the treatments with a thorough and reassuring calm. The entire procedure and post-op period were as uneventful as they should be. Thank You Dr. Swanson for your commitment to providing the highest level of care to your patients! read more

Horrible, unfriendly office staff and a dentist who really doesn't care about her patients. The bill after the procedure will shock you. If you must get a root canal, I would recommend Dr. Pei Pei Chang in Redwood City. read more

I have had a few neighbors who recommended this dentist. Service may be good but be safe when going to an appointment. There is a homeless encampment and vans with people living out of them in the parking lot. Many other options to explore. Business and owners do not seem to care at all about the neighborhood. read more

The office manager lied to me about submitting a pre approval to my insurance ,when I showed up for procedure I called her on this and she blamed my insurance so I did a 3 way call my insurance confirmed right in front of her that she did not submit for pre approval after they billed me for office exam they said quote" we think a different office would be a better fit for you good luck" very shady back office stuff going on there read more

After a whole bunch of mix up, I ended up going back to Dr. Swanson. She did a wonderful job on my daughter's root canal. She ended up not charging me for this because of all the mix up. I do have to say she, Dr. Swanson, gets the stars. The staff not so much. Her assistant did not, both visits even smile or say hi once. Same thing goes for Monica. Dr. Swanson was the one the whole time who I spoke with at the visits. After the first visit Olga was the one who contacted me on the phone and was very pleasant. Basically, Dr. Swanson made it right. But her assistant and front desk person are not the most welcoming. I wish they were, they are the face of the office. read more

I had a root canal done by Dr.Swanson and let me just say WOW. The procedure could not have been more simple. Once the initial numbing shot (a quick pinch) is done there is absolutely no pain, I repeat.. NO PAIN. She is quick, precise and efficient. Before coming in I was extremely anxious and nervous. I had many people psych me out before my procedure claiming I would be in intolerable pain, and that it would be extremely agonizing. To my pleasure the whole process was quick and painless. Thank you Dr. Swanson! read more

Adding a follow up review on Dr. Swanson as I have been back to her office a couple times and her old receptionist Monica is no longer there. I have communicated over the phone with the assistant Olga who is very friendly and professional. Dr. Swanson's office is super clean, interior is designed well, and she makes me feel very comfortable and relaxed while doing a root canal. She also plays pandora with a classical music station which is nice to hear while in the dentist chair! read more

Diana Swanson is a professional hard to find. You have nothing to fear if you contact her office. She started with the right diagnosis. The root canal job she performed with concentration and, almost comfortable. Would recommend strongly. The more challenging the work, the better you will be with Dr. Swanson. read more

I just had a root canal procedure. It was so fun. I didn't have to worry about my tongue defending my mouth or keeping my mouth open. I got to see most of the procedure in the instrument's mirror. I did not expect that and it was cool. Dr. Swanson was great! I'd have gotten another! read more

Wow what can I say! Dr.Swanson was great! I've had a couple root canals at other offices and I felt uncomfortable. Right off the bat she explained everything, had a normal convo with me and made me feel at ease! The tools she uses is far more "high tech" and she seems to be a perfectionist! You don't"t feel like she's rushing for the next person but fully focusing on making sure your problems and pains are gone! I highly recommend her! Don't go to another place and end up having to have your stuff done again like I did in the past! Go to her! read more

Dr. Swanson is a great Endodontist. I have barely had problems with my teeth and when my dentist told me I have to get a root canal, I freaked out. I have to say Dr. Swanson, and her great "chairside" manner helped me so much. She explained everything very thoroughly, and put me to ease. She had a gentle touch and did great work! She said that I would probably be in a little pain after but it was the contrary.....I felt better after the root canal than before, my pain was gone, and I didnt even have to take any advil. That's good work. Thank you Dr. Swanson! read more

I love the welcome feeling I get as soon as I open the door. I never feel rushed and she always takes time to explain in great detail what exactly is going on. I have always felt safe and secure! Everyone in that office is truly amazing!!! read more

Generally I'm not a fan of Yelp because of its tendency to promote whining however, it is a proper venue for positive comments and therefore this review is written. Diana Swanson, DMD did a phenomenal job taking care of me recently and I cannot sing her praises enough. She is an excellent Endodontist and I highly recommend her. Tom Margolis, M.D. read more

Dr. Swanson was amazing! Had her do a root canal for me, and she was very gentle and talked me through everything she was doing inside my mouth. I will recommend her to everyone I know, and continue to use her for any future work. read more

I was in severe pain and they got me in immediately and were all very professional and kind and took care of me so that's a five star in my book. I had a root canal because of a dying nerve and a dying nerve is excruciatinly painful read more