Horrible experience with this company. Bought a home from someone represented by Hammond. The…read moreagent+team were bad communicators, had me feeling uneasy and extremely stressed throughout the entire process. Sloppy communication, time management, and rude staff. Multiple signing deadlines were missed. Would strongly recommend to avoid any transaction involving this company. Even after the deal was done we received an aggressive and rude phone call from the seller's agent. Extremely unprofessional! Wish I checked Yelp beforehand, finding it validating seeing these other 1 star reviews. Also - there are a few other useful reviews for this business that are marked as "not recommended" by yelp that may actually provide useful info.

Horrible experience with this company. Bought a home from someone represented by Hammond. The…read moreagent+team were bad communicators, had me feeling uneasy and extremely stressed throughout the entire process. Sloppy communication, time management, and rude staff. Multiple signing deadlines were missed. Would strongly recommend to avoid any transaction involving this company. Even after the deal was done we received an aggressive and rude phone call from the seller's agent. Extremely unprofessional! Wish I checked Yelp beforehand, finding it validating seeing these other 1 star reviews.

I first moved to Newton 14 years ago and worked with Preservation Properties to find my first…read moreapartment here. I worked with Heather (absolutely awesome person). Stayed at that apartment for 8 years before the owner had other plans for the place and I needed to move. I then worked with Amy (another absolutely awesome person) at Preservation and found my current apartment in Newton and have been here for 6 years before deciding I needed a change. Contacted Preservation and worked with Heather again and found a great apartment. All three of my experiences partnering with Preservation Properties have been great and I couldn't be more happy. Preservation really takes the time to talk to you and listen to you...all for the goal of finding you a place that is the best/right fit. Let's be honest...moving is always stressful and the folks I've worked with had a real impact toward reducing that stress. You won't be working with some cold massive real estate corporation that only cares about getting your $$$. In my personal experience, you'll be working with folks who care. I wholeheartedly recommend Preservation Properties and will partner with them again without hesitation. I appreciate all that they've done for me.

I had the pleasure of working with Amy Kaplan at Preservation Properties to secure a new apartment…read morefor me and my family of 4. We were in the midst of a power struggle with our current landlord over lead, and she was super accommodating and understanding about our situation. I'd recommend her to anybody looking for an apartment in the area.

Connie is utterly dedicated to each client and is deeply attuned to their specific needs. And she…read moreis tireless in her efforts: case in point, I happened to mention that I dreamed of renting a carriage house on a specific street (a total pipe dream), and she went door to door knocking and kindly inquiring on my behalf. She is not in it just for the fee: time and again, she would dissuade me from seeing something that "isn't good enough for you" (though it would have made her a high premium). Searching for an apartment can be so demoralizing: it is such a relief to be able to encounter a broker you can trust utterly. Connie will transform your search.

Connie helped us during our apartment hunt while we were gearing up to move across the country…read more Because we were not local to see units in person, Connie went above and beyond to make this process as easy and seamless as possible. Moving cross country is very stressful and Connie really helped make the process much more manageable. She found us our dream home and even negotiated the price and move in date making it an amazing deal. I have never worked with such a dedicated broker and I would recommend Connie to anyone!

Deborah sold a house for me recently. It sold very quickly, and over asking price. I was very…read moreimpressed with the job that Deborah did and not just based on the results (which were obviously excellent). Deborah put a great deal of effort into making sure we'd get the best result. She has a comprehensive knowledge of the local market. Deborah handled the social media pre-messaging, staging, photography, detailed offer sheet, marketing, and all aspects of showing the house - which isn't easy in the Covid era! She helped buying brokers understand what we were looking for, with great results. We got multiple offers and every offer was a quality offer - allowing us to pick the strongest one without worry! Deborah also chased the attorneys and took care of the fire inspection as well as the final gas and water readings. I really couldn't be happier with the service she provided, as well as the great results!

I was the Executor of an estate in Norfolk County and needed an honest and professional real estate…read moreagent to assist me in selling my deceased father's property. My situation was rather unique as it was a probate estate sale. Deborah Riley, of SUCCESS! Real Estate went above and beyond to help us secure a buyer at over asking price and close the sale despite many court delays. Throughout the process, it was invaluable to have an agent so well-connected on the South Shore and one who truly cared for me as a client. Deborah is a clear and responsive communicator who helped keep all parties in the loop throughout the complex probate process. She repeatedly went above and beyond and brought the best possible outcome for us. Deborah is an all-around stellar agent who provides the best customer service to those who put their trust in her! - Alison Trout

Really great. Fast and effective work style - doesn't stop at anything to get the apartment you…read morewant. They follow an online application process where you don't have to sit and fill out paperwork all day or multiple times if your first apartment isn't accepted. Quick fix to the online form, a signature and away it goes! Would recommend to anyone thats looking for a new apartment.

Michela Nionakis was easily one of the worst realtors I've ever worked with. From the beginning,…read morecommunicating with her was a nightmare. I would wait days for answers and had to follow up multiple times just to get basic information. When we scheduled a tour, she didn't even confirm the showing until we reached out two hours beforehand. She confirmed 3:15 p.m., but we told her we were driving from out of state and traffic would put us closer to 3:30. When we got there, she acted like we were late and told us we would have to reschedule. The showing itself was just as bad. She showed up in a graphic sweatshirt, didn't greet us professionally, and barely explained anything about the apartment or application process. When we asked normal questions, she was dismissive and impatient, even sending texts like "..." as if we were bothering her. Since she gave us almost no useful information, we had to contact management ourselves. The application process was where it got even worse. After we completed the lease, she told us on 4/20 that we needed co-signers, then disappeared for the rest of the day because she was off for "the holiday." She was rude and unhelpful to our co-signers, including my friend's mother, whose first language is not English. I asked to speak with her by phone so we could get on the same page and I could help walk our stressed-out co-signers through the process. She refused and said, "I don't need anything from you. If the co-signers need anything, they can contact me directly." Our co-signers were already overwhelmed because of her lack of guidance, and she still couldn't be bothered to help. The next day, she gave us an ultimatum to get the new paperwork signed by 2 p.m. or she would refund our deposits and pull the application. When I told her to go ahead and pull it (because I didn't want her getting the commission for doing NOTHING), she suddenly claimed there were other pending applications and that we wouldn't be able to reapply. We called management directly, and they confirmed we were the only application........ Overall, Michela made this process SO STRESSFUL than it needed to be. She was slow to respond, dismissive, rude, unhelpful, and misleading, and SO UNPROFESSIONAL. I would absolutely not recommend working with her, even our co-signers commented on how horrid it was working with her.

Update: We used Caroline again to buy our new house. Had another great experience! She was kind,…read morecompetent, and patient. It took a few months in a tough market, but we ended up in the perfect house. Happy to recommend her to anyone.

Caroline is the BEST there is! After my family hired her to sell my grandmother's house in…read moreWatertown, I used her to buy a condo in Waltham 4 years ago. Working with Caroline was so great that I hired her again this year to sell that condo and to buy a house in Marlborough. Caroline treats her clients like family and has a vested interest in the outcome of her sales. I appreciate her honesty and frankness when looking at properties - she will be honest if she doesn't think a place is worth the investment. She made a very complicated and stressful process as easy as possible and worked very hard to make sure that I got exactly what I wanted. Caroline is the antithesis of a typical agent: honest, fair and hard-working! No need to waste time considering other agents - Caroline is simply the best!

My wife,Pat Harrison ,now deceased, sold a 1 bedroom unit in C building…read moreand bought unit 303B 2 bedroom. I found out 2 years ago that the garage space for 303 B was never recorded and thus it was in limbo and could not be sold with a parking space. I had to incur legal fees $3600.00 to get the matter corrected. I have no recourse as this happened in 2005.Either her atty. or Pat gave bad service. Both condos were in Brook House. Best, Curtis Worcester

One of the most unprofessional and generally awful businesses I have dealt with in the area…read more As a physician training at Brigham and Women's Hospital, I decided to rent a condo at the Brookhouse because of its convenient location. Pat Bottary Real Estate brokered the rental agreement and drew up the lease for me to sign. The staff were pushy, unhelpful and blatantly rude when asked for clarification about lease terms. After pointing out a major discrepancy on the lease, one of the senior employees told me she didn't care whether I signed and had drawn up the lease as a favor. This is the only real estate group I have dealt with where drawing up a lease is considered a favor. If you don't have to deal with this business, don't. They'll do their best to pull the wool over your eyes and, if you call them out on it, they'll give you grief.

We have been in our beautiful home for a little over a year and we still talk about how great our…read morerealtor, Jamie, was. She went above and beyond for us and since we first time home buyers with a LOT of conditionals, so we put her to work. Every house she showed us was considerate of our checklist, but she also helped us get out of our comfort zone on expanding our preferences. I pretty much considered her a friend at the end of this, but with obvious boundaries. Realtors end up knowing a lot about you in the end and it was really reassuing that I felt comfortable with her! Besides just Jamie, the firm itself has great third party recommendations for every step of the way. We used everyone that they recommended and we had a really smooth process. Highly recommend! We also had friends who used her as well, at least 2, and they were beyond happy.

I have had a very bad experience with this company. My agent…read moredid not know much and provided misinformation. She did not even know the property tax rate in her own area and gave me information that could have made me lose thousand. Go with another agent. My agent's name was: Sarah Kim.