Fixit gave me an estimate and directions to their store. I visited their store a few years ago for…read moreanother issue, and the issue I had was so simple to them, they did it pro bono! I kept that in the back of mind for future projects. And said to myself, next time something breaks I'll come back here. Fixit gave me an estimate and directions to their store. I visited their store a few years ago for another issue, and the issue I had was so simple to them, they did it pro bono! I kept that in the back of mind for future projects. And said to myself, next time something breaks I'll come back here.

Front desk guy was nice and patient! Very understanding of my interesting situation with my laptop…read morelol. $40 for same day service. Would go back if I had further issues (let's pray I don't) because I know I'll be in good hands!

Amazing customer service. Answers all your questions without making you feel stupid. Brian did a…read more data save for me, and also helped me through some issues when a big 27 inch iMac was starting to fail. He's my guy, I use him without any worries.

Excellent insight. Very patient. Explains things simply. Good experience. Would definitely return…read morefor service.

My husband spotted this place on our way driving to another computer shop, after going there and…read morebeing ignored we left and came here. I'm so glad I did! Harold the owner was incredibly friendly and professional. He diagnosed my laptop within five minutes. I had visited many places that wanted to charge me a 75$ diagnostic fee plus whatever the cost to fix. Harold took the time without fee to help me although he is by appointment only and I truly appreciate it he even looked up the part I needed which came out to be $10! Thank you Herald I highly recommend him for fast honest and affordable service!

Customer service over profit. Easily could've charged me for hardware cleaning on my build but…read moreinstead gave me the right material to clean it and gave great advice on how careful I should be.

The store was clean and modern, the staff was friendly, and the iPhone cracked screen repair was…read moredone the same day. BUT....there was a critical problem with the process. They failed to tell me that they were replacing the screen with an aftermarket, non-Apple screen. They didn't explain that there was an option, any difference between the 2 products, what an official screen would cost - nothing. I got home and immediately noticed the colors looked off and did the research to understand what they had sold me. When I called they essentially said they "figured I'd want the cheaper option." It's clearly an inferior screen with noticeably worse lighting, everything is super bright and cool. To make matters worse, I then learned the Apple Store offers the screen replacement with an official screen for the same price they charged me for the 3rd party screen. I guess shame on me for not doing the research in advance, but maybe don't assume everyone knows what the hell an aftermarket screen is. Their response was essentially "sorry", and their corporate support was a notch above useless. Buyer beware.

Daniel was awesome! He fixed my issue and he was super kind. Incredible customer service!read more

Adam was so incredibly helpful, I wish I could do justice in my review…read more He will come to your house, he is knowledgeable and accessible to talk with, his rates are UNBELIEVABLE. As in, I think he should raise them, because he does an above-and-beyond job and is charging far, far less than the standard. He was able to recover my data from my netbook that I had dumped water on. The motherboard was fried, but he was able to get my data off, sold me the flash drive he purchased to transfer my data at cost, and my bill was 15% of what Best Buy would have charged. When he dropped off my computer when he was done, he still took extra time with me to install a few programs on my new computer. A+ for technical help, customer service, price, and convenience.

My wife and I headed to NOLA for a week long working vacation. (Work during the hot hours of the…read moreday, go out at night to dine and drink and dance to amazing live music, repeat.) When she pulled out her computer to work the very first day, it wouldn't start up. Some strange flashing lights, then nothing. Not good. We called a place nearby with good reviews, but they weren't receptive. Called The Computer Doctor - he said he worked on my wife's kind of machine all the time (Lenovo ThinkPad) and would be happy to take a look - he'd be in his shop in an hour. They met and he quickly sorted out there was a screw loose (many jokes ensued). He put the screw back in place, buttoned things up, and she was out of there in under an hour. And for a very reasonable cost. Thanks!

My partner and I have been coming here with our tech issues for the past three years. We love these…read moreguys. It's a small local operation, but they are really timely and knowledgeable with both PCs and Macs. We haven't brought them a problem they couldn't tackle. They let off a sort of detective vibe: they're interested in the issues and work every angle until the case is closed. Definitely worth your business.

Dane would have to get up…read more Tried giving this local shop my business for a quick project turnaround, and it was easily one of the worst retail interactions I've ever experienced. "Dane" was the employee. I called looking for a basic, Windows system to use purely as a localized stress-test machine. Instead of listening, the guy was immediately patronizing, telling me things were 'too expensive or wouldn't be good enough' for me without a clue what I was using it for. He went from. We don't have anything that expensive too. We don't have anything that cheap. Then he just finally said "..no but uh I'd have to get up"..verbatim. When I tried giving him exact technical criteria to see what they had in stock (targeting Windows Pro, DDR5 or a baseline Ryzen configuration), he completely checked out, spoke over me, and rushed me off the phone with an abrupt 'I gotta go, I gotta go.' New Orleans is too small of a market to treat clients with this level of dismissiveness. If you want a tech shop that communicates like professional adult, take your business elsewhere.