The best people and service. They truly care about the customer. I've purchased tires and had…read morerepair work performed here. Everything was done perfectly. They kept me informed and thoroughly tested the repairs. I've sent other folks here, and they were impressed with the professionalism and courtesy. I won't take my car anywhere else.

Well, let's see... I first took a motorhome to Hillmans for…read morea "pre-purchase" inspection that was apparently never done, as when I had to remove the engine cover weeks later, there was an animal next, obviously old, on top of the engine block. Hillmans told me the unit was in good shape. 2 weeks later, returning from our second camping trip (local, thank goodness), we overheated. Since I had already scheduled service for a generator that kept stalling and a refrigerator that didn't get cold (thanks for the "pre-purchase inspection...), I added that to the list. After two days, I called for an update and was told the radiator needed to be replaced. Three days after that, I cancelled my scheduled camping trip due to not having a motorhome to go in. I was told the new radiator was $1500.00 but they could send the old one out for a re-core. A week after than, I again called for an update and they claimed to have not heard from the radiator shop but my generator had been repaired and the refrigerator was cold. I expressed my displeasure that Hillman had not called me and that I had to keep calling for updates. Long story short, they never called me until I called complaining and, after two weeks, I had a new radiator and a refrigerator that still wasn't cooling. The generator was untested. Ricky at Hillman told me he'd price a new reefer and get back to me. Still waiting for that call. Meanwhile, the motorhome has been leaking transmission fluid in my driveway and any other place the unit has been, the generator continues to stall and I finally got the reefer working myself. The motorhome is now at another shop, and the first question I got was "who put this radiator in? All the transmission lines are cross threaded and leaking". I paid Hillman $3,000.00 for all this work and the only thing I got was excuses and a poorly installed radiator. Lesson learned.... 10/8 - Update from the shop fixing what HIllman didn't: ""Good evening Bob, just letting you know I literally just closed the hood on your RV & it's all set for pickup tomorrow....Please give me an idea when you're going to come by and pick it up.... We will talk then about going after the place that did this terrible butcher job." and "but we definitely need to get your money back from those hacks."

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

Everyone is knowledgeable and efficient! I always wait and…read moreit's never for too long! I have purchased four vehicles over the years here and never any major problems.

Came here for my annual inspection. I was a week away from being overdue and I was about to leave…read moreon vacation so I needed to find a place closeby so I could get in and out. I had no problem finding the place- the building is right off of Transit Rd, literally. There is no driveway- you just pull right off the road and you're in the parking lot! I was the only one there at the time. They took my car back right away as I sat in the waiting area. It's a nice, clean area with comfy chairs, lots of magazines, and even a few childrens books. There is a TV and remote but I chose not to turn it on. Before I knew it, my car was finished, I paid at the counter, and was on my way! All-in-all a very pleasant experience. I will definitely go back again for my next inspection and will recommend this business to others.

I have been taking my car to South Niagara for a few years. But they have done the unforgivable. My…read morewife took the car in for an inspection and it failed; no big deal. It needed brakes, a ball joint, and the tires were right at the limit. Considering the car now had almost 80k I ordered new front brakes, calipers, and rotors. I went to install the parts and that's when it began. I was able to remove 4 of the 5 lug nuts by hand, and by hand, I mean with nothing but a socket and my hand, I didn't even need a rachet! The fifth came off without a single impact from the air gun, it spun right off. I was upset, but I figured everyone makes mistakes, and luckily, nothing happened. I took the car back for reinspection and to have the new front tires put on. After cashing out, I just felt I had to at least tell the shop owner what happened. I wasn't mad but it did bother me that it happened because my wife drives my 6yo daughter around in that vehicle. I expected an apology and for them to bring it to the technician's attention, after all, it could have been a serious situation. Well, this was not what happened. The owner first told me they do not remove a wheel during an inspection. Unfortunately, this upset me even more because that meant that the vehicle my wife drives my daughter around in was in an unsafe condition for a lot longer than a couple weeks. To top it off the vehicle had only been serviced at South Niagara for at least the prior two years so it was still on them. It also meant they did not perform the inspection to NYS standards which require that at least 1 front wheel be removed during an NYS Inspection. I brought both these points to their attention and the owner had the technician who inspected the vehicle come up front and tell me that they do need to remove a wheel for the inspection. I pulled up the New York State Inspection guidelines stating the requirement and they would not read them and continued to deny that a wheel needed to be removed for NYS Inspection. I was livid and upset. Not only did they put my daughter's life in danger they would not even recognize what was written in NYS inspection law and tried to deny the whole thing.

Zimmie's is the best. I always look forward to going there because they are honest and give it to…read moreyou straight. The work is done quickly and it is done right. Can't say enough about this shop.

Went in with a problem they claimed to have fixed. Came out with the same problem. $ not returned…read more Rather than apologizing and doing a redo, every sentence was interrupted. Called several times to have problem solved -- calls not returned.

First time customer. 2017 VW Jetta. Brought it in to have looked at for a self diagnosed issue…read more Everyone is really nice. Got a very quick appointment to look at car for a potential estimate. What I like best is the honestly. They were extremely up front with me and explained everything clearly and politely. That's uncommon these days. Pricing is very fair for the expertise you get with foreign and domestic vehicle repairs. Anyways I would recommend. Stay away from the stealerships !

Review for Housel's- I've been a loyal customer of Housel's since we moved to Lockport over 20…read moreyears ago. I tried a different mechanic once and never again. Housel's is a family-owned business, and they've always treated us with honesty and fairness. They've helped me maintain my 2012 vehicle, and thanks to them, she's still going strong! It's rare to find a mechanic you can truly trust, but Housel's has earned that trust time and again

Bought a car here and the owner lied about the condition of the vehicle. Said that he would replace…read morethe brakes and rotors before I bought the car and he did not. Had the car checked after I got it and I had to dump another $1600 into the car after he lied about the brakes and rotors. Dishonest.

Dave took my car in after I got stranded in Lockport due to my trust in a backyard mechanic. After…read moreBMW dealership told me there was a 2 week waiting list to be seen, Dave told me to have the car towed to his shop and he would do his best to get me back on the road. I had to extend my trip but Dave was very accomodating. He showed me every piece he took apart and explained everything. His price was fair and his work was excellent. I am home, happy and safe...confident that my car is properly repaired. THANK YOU.

8/4/21 I took my vehicle to Mongielo's auto repair in Lockport . I met with owner Dave and told…read morehim i needed front brakes and rotors for my Dodge Caravan. He gave me a price and i left my vehicle there and returned home. I received a phone call shortly after being home that my vehicle was finished and ready for pick up! Mongielo's had the best prices believed me i checked around, was fast, and very professional as was the mechanic who worked my vehicle. I found the shop for mechanics for all my family auto needs and tires. thanks tony

I don't write a lot of reviews, but I just have to tell you what a great repair shop this is! I…read morestarted going here about 7 years ago on a recommendation from the Neighbor to Neighbor App. These are great people. Honest, very competent and reliable. I feel like they are always trying to get me the best answer (and best prices) for my repairs. All of my children go there as well.. Do yourself a favor and give Lumia's a shot!

My family has been going to Lumia's for more than 10 years now. You will never find a more honest…read moremechanic with incredible knowledge. He is by far the best!

Dunn Tire has great customer service when you're face to face. Dunn Tire has crummy service online,…read morenot face to face, etc. It started when I requested an appointment for new tires. Didn't hear anything from them until 2 days out saying that appointment is no longer available. Had email correspondence with someone and had to wait an extra few weeks because every time I said, "yep I can take that appointment!" It was no longer available by the time I emailed back (which was always same day, if not within the same hour). After all the runaround I finally got an appointment 2 weeks after my first attempt at an appointment. Dropped the car off, got the estimate, they let me use a coupon. Very nice and easy process. Told me it would be about an hour. It ended up being almost 3 hours, I panicked because I had to get to work. I called to check the status and was put on hold and gave up after 12 minutes and figured it still wasn't ready. Eventually they called 2 hrs 45 mins later and it was done. Good in person, bad online and on the phone.

they are always available when you need them, I highly recommend Jeremy. he knowns his job, is…read moreefficient and makes recommendations if he sees something that's not right and needs repair, he doesn't recommend unnecessary work that's not needed. I'll go back again