I work in Williamsville and had a nagging issue that I could not identify. I brought my car to…read moreHettigs and they immediately identified the problem and also mentioned things that were needed but that they didn't try to upsell me on. He was very informative and honest and even said if I want the work done in the future they could do it. Super fast response time and I definitely left feeling comfortable. A mechanic can be a scary experience because you really don't know if they are being truthful. I would gladly come back to Hettigs

My family and I have been going to Hettig's for many years. They are always upfront, honest and…read morekind when it comes to car service. Unfortunately, trust is hard to come by in the auto repair world and it seems like most places are always trying to push maintenance that you may not even need. Hettig's is not like that at all. They will objectively tell you whether they think the proposed repair is worth the cost and give you a thorough explanation. The three main people you will deal with at Hettig's are all quite friendly. If you're anywhere near Williamsville, and are having car trouble I'd recommend Hettig's as an option to consult!

Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.

I neighbor recommended Everett. I needed brakes and rotator now be going there for all my needs …read more Reasonable pricing. Really nice person.

Very helpful with car troubles and good prices. Employees friendly and attentive. Would recommendread more

I have been taking my car to Bob and Don's for many years. I have only praise for Jim, the…read moreproprietor and the work I have had done there over many years. Honest, knowledgeable, fair and willing to go the extra miles for someone(me)who is NOT knowledgeable. Cared for my beloved Honda Fit and let me know when it was no longer safe. My new car will definitely be going there as well

BEWARE! SCAMMERS!…read more My car, a 2020 Subaru with less than 36miles, was making some scraping sound. I took my car in not thinking too much. I thought it was a minor issue and any mechanic would do. I was stopped at the red light and I saw this autoshop right in front of me, so I took my car. They seemed pleasant, very pleasant, making comments like "this is the best place to work!" I saw the owner, silver haired old man, walking around, keeping an eye. After two hours of waiting, the receptionist came back with her iPad and started showing me pictures of my brake and quoted me $1200, labor alone was priced at $463.00! Along, with the brakes, they had 9 other recommended services, which they said was urgent. All together, the additional service was another $3000. I was desperate and needed my car the next day for a trip, which I had shared with the receptionist. She told me they'll take great care of the car and even gave me some discount and automatically enrolled me in their loyalty program. While I was waiting, I saw three other customers enter the door. Two older men and one young woman. I picked up my car next morning and took it to another reputable place, Sweeneys Garage, and was told my brakes are good for few more months and all of the other work they highly recommended, I didn't need!! Do not go here. The silver hair old man is a scammer! This place preys on the vulnerable and is a prime example of rip off mechanics!!

Your worst fears realized. When you take a car to the mechanic your worst fear is that they are…read moregoing to tell you that it needs everything but the kitchen sink when it doesn't. That's exactly what Mike at total automotive did with zero shame. Disgusting and despicable and took total advantage of the customer's lack of automobile knowledge.

These folks are the best!! I feel they went out of their way to help this old lady out!!!…read moreDefinitely going back to get new rims!!!!

I cannot stress enough how much I recommend this company…read more A couple of years ago I took my car to the dealer who sold me my car for inspection. They told me I needed new brakes and new tires. Since dealers usually upcharge for this stuff I searched online for deals on new tires and Casullo's came up. I took my car in and asked them to look at the brakes as well. Alex called back and said, "I'd love to sell you new brakes, but these are fine. Come back in six months and we'll check them again." He then installed the new tires. Six months later I called to have them check the brakes again. Alex said EXACTLY the same thing. "Bring it back in six months." Half a year later he says, "Yeah, your back brakes should be swapped out, but your front is fine for now. Bring it back in another six months." Finally this September (during inspection) Alex replaced the front brakes, and installed new windshield wipers. He didn't try to upsell me on every component in my car. Well, today (December 2025) one of my windshield wipers fell off when I was scraping the windshield. I've installed them before: any new blades for the past ten years or more are a major pain in the butt to install - - bad design, counterintuitive - - you have to spend at least a half hour on YouTube to figure it out, and I didn't have any inclination to go through it again. Without a lot of hope on the walk-in front, I drove straight to Casullo's, explained the situation, and Alex came right out, drove it into the garage and re-installed the offending blade. He even topped off my tire, which was low!!! You don't find this kind of honesty and attention to customer service much any more. Casullo's is my garage from now on!

Zimmie's is the best. I always look forward to going there because they are honest and give it to…read moreyou straight. The work is done quickly and it is done right. Can't say enough about this shop.

Went in with a problem they claimed to have fixed. Came out with the same problem. $ not returned…read more Rather than apologizing and doing a redo, every sentence was interrupted. Called several times to have problem solved -- calls not returned.

I reached out for a check engine light diagnosis, and was looking to try a new mobile mechanic out…read moreas I've had some issues in the past with different shops. Patrick arranged an appointment in a very timely manner, came over, walked me through the process and told me exactly what my car needed in a very transparent way. He replaced the part that needed to be replaced and now my car has been running great with no issues. I'm glad I gave this mobile mechanic a try & will definitely be a returning customer here instead of the shops; way better experience + more affordable!

I can't recommend enough. Patrick came out and replaced my brake pads, and the whole experience was…read moreseriously top-notch from start to finish. My brakes were long overdue and starting to sound rough. Patrick showed up on time, explained exactly what was going on, and got straight to work. The fella worked efficiently and made sure everything was done right. My car feels smooth again, and the pricing was truly fair for the quality of work. If you're looking for someone reliable, honest and skilled, Reaper Repairs Mobile Mechanic is the way to go. I'll definitely be calling Patrick again for any future repairs.

After my car's computer literally blew up on the highway (a big melted hole in it), no one was…read morewilling or able to work on it, except Miracle Moe. Not only that, but he was confident that he would get it running. He showed me his equipment, more modern than anything I've ever seen at any mechanic shop. And he did it. He got the car working. That's why they call him "miracle" Moe, because he can pull off things that no one else will even attempt.

Wanted to leave an update. I had some additional problems and got back over here next day. When…read morepicking my car up again to leave a snowstorm hit and Moe was there with a plow. No way I would have gotten out of the parking lot otherwise. Thanks you guys!